Optometrist

Aboutthe Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities
Area Activities expected tobeperformedbya Lenskart Optometrist
Customerfocus:
DrivingNet
PromoterScore Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks todeliver the best shopping experience to the customersUnderstanding the POS system to ensure that the transactions are processed effectivelyBeing dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-upEyecheck-up& dispensing Sharing the prescription clearly and educating the customer about single vision and progressive
lens while recommending the appropriate lens and/or framesPerforming a quality check of the lenses fitted before handing over the product to the customer

Product recommendation Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking theright time to pitch the recommended solutions Achieving sales Vs.Plan & SOP
adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving duecommunication from the warehouse. In case of returns, he/she is expected to understand thereason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipmentStoreupkeep & maintenance regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies
Minimum qualification: Diploma/ Bachelors in OptometryFreshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationshipsAbility to understand unstated needs of the customer and offer solutions.Clear communication and active listening skillsAbility to adapt to changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientation.Ability to multitask and organize activities based on priority