Optimist

We are seeking an experienced and dynamic IT Project Manager and Customer Relations Manager to join our team. This dual-role professional will oversee project execution, manage customer interactions, and ensure timely delivery of IT solutions. The ideal candidate will act as the primary link between our clients, project teams, and leadership, ensuring smooth project progression, excellent customer satisfaction, and alignment with organizational goals. Key Responsibilities: Plan, manage, and oversee multiple IT projects from initiation to delivery, ensuring deadlines and budgets are met. Collaborate with cross-functional teams, including developers, designers, and business analysts, to deliver high-quality solutions. Monitor project progress, identify risks, and implement mitigation strategies. Create detailed project documentation, including schedules, reports, and post-project reviews. Act as the primary point of contact for clients, addressing their concerns, queries, and feedback promptly and effectively. Develop and nurture long-term relationships with clients to foster loyalty and trust. Ensure customer satisfaction by understanding their needs and aligning deliverables accordingly. Provide regular updates and reports to clients regarding project status and progress. Coordinate with clients for new proposals, upselling opportunities, and service feedback. Key Competencies: Strong organizational and multitasking abilities to manage complex projects and client portfolios simultaneously. Proficiency in customer relationship management (CRM) tools and techniques. Strategic thinker with a proactive approach to resolving client and project challenges. Ability to work collaboratively with diverse teams and stakeholders. Job Types: Full-time, Fresher Pay: ₹13,475.91 - ₹25,000.00 per month Benefits: Paid sick time Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience do you have in software / IT project management field? Experience: total work: 1 year (Preferred) Work Location: In person