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10.0 - 14.0 years
0 - 0 Lacs
maharashtra
On-site
You will be responsible for planning and executing organizational objectives in human resources, including talent acquisition, retention, engagement, diversity, and inclusion. Your role will involve creating and updating job descriptions, designing, and posting job advertisements on various platforms. Additionally, you will review resumes and applications, conduct interviews, and negotiate job offers with candidates. Managing employee relations will be a crucial aspect of your job, where you will address demands, grievances, or other issues and ensure compliance with labor laws and regulations. Conducting performance management and appraisals, providing feedback and coaching, and identifying areas for improvement and development will also be part of your responsibilities. You will be expected to design and implement training and development programs to enhance employee skills and competencies. Evaluating and monitoring the effectiveness of HR policies and practices, as well as suggesting improvements as needed, will be essential. Lastly, maintaining HR records and reports, ensuring data accuracy, and confidentiality will be key tasks in this role.,
Posted 3 days ago
2.0 - 5.0 years
2 - 5 Lacs
Bengaluru, Karnataka, India
Remote
Description Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles And Responsibilities Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations Train and direct sellers for execution and adherence of norms and practices Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience Willing to work on weekends Basic Qualifications Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Preferred Qualifications Experience with SQL
Posted 2 weeks ago
5.0 - 7.0 years
5 - 7 Lacs
Pune, Maharashtra, India
On-site
DESCRIPTION The candidate will lead a team in core US shift to ensure that our financial operations are prepared for our continued expansion. This candidate will oversee the invoice ingestion to successful payment execution which requires collaboration and engagement with all the upstream and downstream teams as required. The FinOps Manager - AP will be responsible for transition of subsidiaries process within Accounts Payable Operations including: hiring, training, and employee development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed; managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving issues with internal and external business partners. The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors. Business Responsibilities Lead and develop a team of AP Specialists and Operational managers across payables process Successfully lead the transition of multiple subsidiary AP operations and meet the SLAs Drive development and expansion of systems and processes required to execute on-time payments to Vendors Owns defining / adhering to policies related to AP and drive consistency with entities globally. Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in finance teams. Developing, modifying and maintaining the operational and design effectiveness of internal controls Partnering with Internal Audit Lead cross functional systems and process improvement initiatives Interact with cross functional teams across multiple geographies involving working in flexible shifts/night shifts and during weekends and holidays as per business requirement Basic Qualification: Master's/Bachelor's degree with 10+ years of post-qualification experience in Shared Services, Accounts Payable 5+ years of project management experience along with people management experience working cross-functionally with technical and non-technical teams Strong customer focus (both internal and external) Demonstrated ability to work independently in ambiguous situations Results-oriented work ethic with a strong desire to exceed expectations Excellent interpersonal, written, and oral communication skills Ability to work in flexible shift timings Preferred Qualifications: 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience 4+ years of mentoring junior finance and/or business team members experience Key job responsibilities Key responsibilities include - Monitoring team performance against the KPIs Ensure timeliness and accuracy SLAs are met Design/execute career progression plans for the team. About The Team Accounts Payable process is spread across all the Geographies and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) manual invoice processing, 2) resolve invoice holds and ensure timely payments to suppliers, 3) set up vendor accounts, 4) answer supplier queries Key job responsibilities Key responsibilities include - Monitoring team performance against the KPIs Ensure timeliness and accuracy SLAs are met Design/execute career progression plans for the team. About The Team Accounts Payable process is spread across all the Geographies and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) manual invoice processing, 2) resolve invoice holds and ensure timely payments to suppliers, 3) set up vendor accounts, 4) answer supplier queries BASIC QUALIFICATIONS - Master's/Bachelor's degree with 10+ years of post-qualification experience in Shared Services, Accounts Payable - 5+ years of project management experience along with people management experience working cross-functionally with technical and non-technical teams - Strong customer focus (both internal and external) - Demonstrated ability to work independently in ambiguous situations - Results-oriented work ethic with a strong desire to exceed expectations - Excellent interpersonal, written, and oral communication skills - Ability to work in flexible shift timings - Candidate is expected to collaborate with multiple geographies including US and work in flexible shifts/ night hours and during holidays/weekends based on business requirement PREFERRED QUALIFICATIONS 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Posted 2 weeks ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru, Karnataka, India
On-site
Description We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. The Sr. Ops Associate supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help to create an engaging experience for our seller partners by driving issue resolution in a timely manner. He/She will have the opportunity to identify improvement opportunities in supply chains, create solutions for it and pro-actively identify potential issues before they surface. This position requires strong self-motivation, self-starting and multi-tasking skills. The ideal candidate will have the ability to work closely with sellers, Amazon Ops and Planning and Ops Managers to solve day-to-day inbound operation problems. Key job responsibilities Ensure seller / vendor operational performance delivery inline with targets ? Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience and making decisions with internal and external stakeholders ? Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain ? Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time ? Create, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution. ? Retrieve and analyze data using Excel, Access, SQL or other data management systems ? Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program About The Team Operations Excellence Team is designed to guide and assist sellers to ensure seamless experience while working with Amazon systems. As a part of the team, the primary role will be providing all reasonable support to sellers in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the seller to get well versed with various Amazon tools and provide on ground support to assess inputs like Vendor Returns, Returns Disputes etc. The team will be responsible for helping in undertaking on ground training of new sellers. These tasks include, but are not limited to, assisting in Returns Order Creation and Planning management process, interacting/coordinating with the sellers, identifying and correcting errors, maintaining records of work received and work performed etc. In addition to being a support associate grooming seller's to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc. Basic Qualifications Bachelor's degree Bachelor's degree in management, business administration, economics, engineering, marketing Preferred Qualifications 2+ years of sales experience
Posted 2 weeks ago
0.0 years
2 - 6 Lacs
Patiala, Punjab, India
On-site
We are seeking a proactive and organized Operations Executive to oversee and enhance our daily business operations. The ideal candidate will ensure that all organizational processes run smoothly and efficiently, contributing to overall business success. Key Responsibilities: Monitor and manage daily operational activities to ensure efficiency and effectiveness. Coordinate with various departments to streamline processes and improve workflow. Implement and oversee operational policies and procedures. Ensure compliance with company standards and industry regulations. Identify areas for improvement and propose actionable solutions. Maintain accurate records and prepare regular reports on operational performance. Assist in resource allocation and inventory management Requirements: Bachelor's degree in Business Administration, Operations Management, or a related field. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work collaboratively in a team environment. Prior experience in an operational role is a plus
Posted 3 weeks ago
0.0 - 5.0 years
2 - 3 Lacs
Navi Mumbai, Goregaon, Mumbai (All Areas)
Work from Office
Dream11 Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Flipkart Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2.75 Lack CTC to 4.80 Lack CTC Exp :- 0 to 5 Year Experiance (Fresher can Apply) Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business (Customer Service) Graduate with relevant experience ( Chat/ Voice Customer service Exp ) can apply. Flexible to work in any shift Rotational . Working days 6 days working. Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off Cab Facility available
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Kolkata, Howrah, Hugli
Work from Office
Myntra Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Bangalore Rural, Bengaluru, Ramanagara
Work from Office
Flipkart Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process) Process:- (Chat/Voice Process) Note:- Work From Office. Salary :- 2.50 Lack CTC to 3.50 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice/Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat/ Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)
Posted 1 month ago
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