88 Operations Support Jobs - Page 4

In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education- BBA/B.COM/MBA only. Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

About this role: Wells Fargo is seeking an Associate Operations Processor In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures. Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education- BCOM / BBA / MBA only.

Application Support(Tandom) with excellent communication What does a great Application support resource do in Fiserv? This position is responsible for monitoring and troubleshooting of EPOC Hosts and Transaction Authorizations. Providing monitoring and support on issues related POS/ATM transaction authorizations, making, and receiving calls, troubleshooting alerts, and documenting steps taken. Consult with project teams and functional units on the design of important projects or services. Help support existing business systems applications and demonstrates proficiency and leadership within agile methodologies. What you will do The candidate for this position will leverage their knowledge of Tandem systems to focus on production issues/alerts management. Their day-to-day responsibilities will include actively owning and resolving incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners. Ensuring timely resolution and appropriately document comments and escalations. Initiate and receive calls to and from clients and data centers to resolve incidents or document future events. Ensure incident documentation is well-written and easily understood and actionable by vendors and partners. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Must have general understanding of transaction authorizations and interbank processes and technologies. Rotating On-Call, project participation, and business continuity support for the card services processing, Windows and Linux applications. Must have excellent communication skills, as the role periodically interfaces with clients, vendors and business partners. What you will need to have: Bachelors degree in computer science or engineering, or relevant work experience IT experience with background in operations support with hands-on using Tandem a plus. 6 to 10 years of experience in production support. Technical skills in Tandem Non-Stop environment (pathway, netbatch, enform, tacl) A good understanding of data communications protocols such as TCP/IP. Excellent customer service with strong verbal and written communications skills required. Required to work flexible schedule, including overnight shifts and weekends. What would be great to have Knowledge of financial technologies, standards, and industry regulations (i.e., Payment Card Industry Data Security Standards) are highly preferred Knowledge of and experience with JIRA, Service Point and Confluence products. Prior technical experience. Experience with Splunk Conclusion The role demands a detail-oriented professional with an ability to multitask and triage and work with various teams to provide support. Offering a combination of critical thinking and technical expertise, the successful candidate will be instrumental in delivering high-quality mainframe solutions within a dynamic working environment.

Job Summary: We are looking for an energetic and proactive Operations Intern to join our team. This role is ideal for someone who is organized, detail-oriented, and eager to learn the ins and outs of business operations within a fast-paced communication company. You will work directly under the guidance of the team and collaborate across departments to keep things running smoothly. Key Responsibilities 1. Minutes of Meeting (MoM): Accurately document minutes during key meetings, ensure timely circulation, and track action points. 2. Follow-ups: Manage follow-ups with stakeholders across departments to ensure timely closure of tasks and deliverables. 3. Communication: Act as a bridge between teams, ensuring clear and consistent communication across departments. 4. Day-to-Day Operations: Support daily operational tasks such as tracking project timelines, updating reports, managing documentation, and internal process coordination along with the team. 5. Assisting The Team: Provide administrative and execution support to the team in task management, planning, and process improvement initiatives. 6. Cross-functional Coordination: Work closely with design, marketing, accounts, and HR teams to support internal workflows. 7. Task Tracking: Help maintain and update internal dashboards, trackers, and productivity sheets. Skills & Requirements Strong verbal and written communication skills Proficiency in MS Ofice / Google Workspace tools (Docs, Sheets, Slides) Good organizational and multitasking abilities Analytical mindset with attention to detail Ability to take ownership of tasks and work independently Eagerness to learn and grow within a creative and dynamic environment

- Client Journey Monitoring: Regularly check in on clients to track their progress. Collect testimonials, videos, and feedback from clients to gauge their satisfaction and improvement. Maintain detailed records of client progress reports. - Operations Support: Collaborate with the operations team to ensure smooth client experiences. Address and resolve any issues clients may encounter during their journey. - Sales Support: Assist the sales team with client renewals. Generate new business opportunities by leveraging client feedback and success stories. Promote and encourage client referrals.

Overview The Customer Success Engineer within PepsiCos Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Sprinklr platform and multiple other marketing applications. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCos digital products. The position focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives. Given the complexities of the digital landscape and the priority placed on it by the business, this role will require a high degree of expertise navigating and triaging solutions that deliver on user needs and drive the business forward, all while driving stability and reducing unplanned downtimes and managing to Service Level Agreements. The ideal candidate will combine customer service skills and experience, focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives while supporting and improving the overall operations of the digital products. Responsibilities Key Responsibilities: Create, modify, and optimize Sprinklr workflows to enhance automation, improve efficiency, and align with business processes. Troubleshoot and resolve configuration issues, ensuring seamless functionality across Sprinklrs modules. Provide technical support to internal users, addressing platform issues, data discrepancies, and access requests. Ensure platform stability and performance, conducting regular health checks and making recommendations for optimization. Collaborate with IT and business teams to align Sprinklrs capabilities with operational needs. Aware of integrations with Salesforce and Bynder, ensuring data consistency and accurate reporting. Stay updated on Sprinklr enhancements and product releases, recommending feature adoption to improve platform utilization. Monitor service levels, identify patterns in incident data, and recommend proactive solutions to improve user experience and operational efficiency. Support objective setting, strategic planning, and service improvement initiatives alongside sustain Lead. Qualifications 5+ years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function Minimum 3+ years of leadership and /or influencing experience Experience in planning and executing product transition to sustain methodologies and driving standard processes across the organization Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds Strong experience driving and iterating products and highly technically integrated environments Bachelors Degree. Technical Expertise Required: Strong knowledge of Sprinklr modules (Social Listening, Advocacy, Workflow engine, Care, Listening and Reporting). Experience in configuring workflows, automation, and platform customizations. Ability to diagnose and resolve configuration issues across different Sprinklr modules. Familiarity with Sprinklrs Workflow engine capabilities to assist with task-based approval Service Now ITSM Incident Management & Reporting Basic Scripting / Automation- PowerShell, Python, or Bash for automating repetitive tasks or alerts. Familiarity with APIs for integrations or automation. Experience: Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management. Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment. Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs. Proactively drives impact and engagement while bringing others along. Ability to lead others without direct authority. Experience working with ADO & ServiceNow.

About this role: Wells Fargo is seeking a Due Diligence Associate. In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

About this role: Wells Fargo is seeking a Senior Operations Processor. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: ACAMS or other industry Certifications Experience as a QC / Maker / 4-eye reviewer Job Expectations: Conducts reviews of bank customers (individuals/entities), related parties (owners, board of directors, executives) and/or transactions that present a moderate degree of complexity and risk to determine appropriateness for Wells Fargo. Conducts comprehensive research and/or background investigations on individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly documenting findings. Reviews & analyzes due diligence data from a variety of sources to determine overall risk. Screens customers, prospects and/or transactions against various regulatory reporting lists and regionally based sanctions watch lists. Evaluates risks to determine permissibility under sanctions, regulations and/or BSA/AML regulations. Reviews transactions / profiles of high risk customers (e.g. casinos, MSBs, payment processors) to understand controls and activities. Escalates confirmed PEP matches. MRB, Negative News and other risks appropriately. Ensures compliance with guidelines set forth in federal/state anti-money laundering laws and regulations including the Bank Secrecy Act and various sanctions regulations, and in accordance with policy/procedures set by the bank. Consults with peers, line of business managers & other external parties regarding due diligence findings. Develops/delivers procedures or training; or mentors less experienced consultants. Effectively manages work requests to meet performance expectations. Participates in moderate to complex project initiatives as the primary subject matter expert. Experience in Financial Crime Compliance Sanctions Screening (Customer & Transaction), PEP & Negative News Screening Knowledge & understanding of BSA & USA PATRIOT Act, OFAC Sanctions Programs Experience using screening tools like World Check, Lexis Nexis, Dow Jones & RDC Ability to identify red flags and disposition alerts using a risk based approach Eye for detail, prioritization and time management Ability to take initiative and work independently with minimal supervision Basic Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Good customer service skills, team work and stakeholder connect Strong organizational and time management skills with the ability to manage multiple responsibilities and tasks simultaneously Graduate, preferably in Finance / Business Administration Shift time: Flexible 13 May 2025

About this role: Wells Fargo is seeking a Due Diligence Associate. In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

In this role, you will: Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables Provide subject matter expertise on due diligence documentation requirements and data sources Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables Compile and evaluate report results and escalate when necessary Resolve moderately complex issues and lead team to meet functional area process deliverables Leverage solid understanding of the function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Financial Crime Compliance Sanctions Screening (Customer & Transaction), PEP & Negative News Screening Knowledge & understanding of BSA & USA PATRIOT Act, OFAC Sanctions Programs Experience using screening tools like World Check, Lexis Nexis & Dow Jones. Ability to identify red flags and disposition alerts using a risk-based approach Eye for detail, prioritization and time management Ability to take initiative and work independently with minimal supervision Expert in Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Proficient in customer service skills, team work and stakeholder connect Strong organizational and time management skills with the ability to manage multiple responsibilities and tasks simultaneously Experience as a QC / Maker / 4-eye reviewer Strong understand on AML model scenarios/model that involve transaction monitoring, review and investigation summary Strong ability to identify red flags, validate, research, and analyze data. Strong critical thinking & analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Ability to develop partnerships and collaborate with team members from functional areas Ability to take on a high level of responsibility, initiative, and accountability. This is AML Investigator role where analyst is required to understand the model/rules and should be able to identify the red flags and mitigating factors. Strong investigation writing skills to be able to articulate the entire investigation in impactful manner. Investigators should be able to plan and prioritize the daily deliverable Proactive in raising potential issues or blockers to get solution in timely manner. Eagerness and ability to participate in new projects with timely delivery

About this role: Wells Fargo is seeking Due diligence consultant We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Possess good knowledge in US regulations (Bank Secrecy Act, USA PATRIOT Act and Economic Sanctions laws) Transaction monitoring, QA & QC experience in KYC & Financial crimes workstreams Excellent communication and relationship/partnership building skills. Proficiency in Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint. Bachelors degree in business, Finance or Economics

Broad Function: We are looking for a proactive and dynamic HR Executive to drive employee engagement, rewards management and HR generalist activities while ensuring a positive and engaging workplace culture. The role involves planning and executing fun activities, R&R programs, onboarding, and employee connects, alongside handling key HR operations like attendance management, background verification, and employee records. Roles and Responsibilities: Employee Engagement & Culture Building: Develop and implement a structured engagement plan across different business units. Plan and execute fun activities, festival celebrations, CSR initiatives, and team-building events to foster a positive work culture. Conduct focus group discussions and one-on-one interactions to assess employee motivation and plan engagement strategies. Arrange gifts and recognition tokens for employees on special occasions. Rewards & Recognition (R&R) Management: Facilitate the Rewards & Recognition (R&R) program, ensuring smooth nomination, validation, and data analysis. Recognize and reward outstanding employees through structured appreciation programs. Ensure transparency and effectiveness in employee recognition initiatives. Onboarding & Employee Experience: Manage end-to-end onboarding, including ID card issuance, background verification (BGV) initiation, and employee documentation. Ensure smooth employee connects from recruitment to exit to enhance employee experience. Maintain and update employee records to ensure compliance with HR policies. HR Generalist & Operations Support: Assist in attendance & leave management, resolving discrepancies and making necessary roster corrections. Support in collecting data and submitting ID card requests for processing. Help initiate background verification (BGV) for new hires and existing employees. Assist in filing, maintaining, and updating employee records. Handle companys social media reviews to maintain a positive employer brand. Prepare and publish weekly and monthly HR dashboards on engagement, attendance, and workforce trends. Support HR policies and initiatives in line with organizational goals.