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5.0 - 10.0 years
10 - 20 Lacs
Hyderabad
Hybrid
Key Skills: Mainframe, CA Jobtrac, IBM IWS, Batch Support, Operations Support, Troubleshooting, Integration, Configuration, Data Center Collaboration. Roles & Responsibilities: Support and manage Mainframe systems including CA Jobtrac and IBM IWS. Design, install, configure, integrate, and troubleshoot batch and operations systems. Collaborate with various technical teams, data center service providers, and applications teams to ensure smooth operations. Work independently with application teams to provide consulting and drive the resolution of technical issues. Ensure high availability and reliability of batch processes and related operations. Experience Requirement: 5-10 yeras of experience with CA Jobtrac, IBM IWS, and Mainframe batch processes. Strong troubleshooting and problem-solving skills with a focus on mainframe environments. Ability to work independently and manage cross-team collaboration effectively. Education: M.B.A., PGDM, M.E., B.Tech M.Tech (Dual), BCA, MCA, B.E., B.Tech, M. Tech, B Ed., B. Sc., B.Com.
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
Operations 360 Coordinate with various Process teams Coordinate with various Product teams Coordinate with RPCs Conduct Trainings for RPCs Conduct meetings and coordinate with different business units Ensure Processes which are released to RPCs and confirmation is obtained for implementation Perform GL Reconciliation Coordinate with IAD audit and coordinate with RPCs for closure of audit observations Should have knowledge of KYC documents and regulations Identification and Implementation of the Quality Checks to be done on the new processes released of Retail Liability Operations Performing quality control checks as per the defined parameter Performing regulatory activities, tracking and reporting the same within defined timelines Identifying controls for system validations Liaising with Departments like Compliance/Product/ Process/ Legal/ Marketing as and when required Implementing controls prior and post Audit findings Periodic vendor visit Conduct regular trainings Skills Required Good communication skills Interacting with various stake holders Should have good knowledge on Excel, Word, PPT Knowledge of building queries for extracting data from reporting systems ( DWH , SQL etc..) Eye for details Knowledge of KYC guidelines
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You will be responsible for contributing to a multi-disciplinary team at Tesco in Bengaluru, dedicated to serving customers, communities, and the planet with continuous improvement initiatives. Your role will involve standardizing processes, achieving cost savings, implementing technological solutions for increased agility, and fostering a culture of empowerment among colleagues to enhance customer experience. With your cross-functional expertise and collaboration with diverse teams, you will streamline operations, reduce complexity, and deliver high-quality services to customers globally. As a part of Tesco Business Solutions (TBS), you will play a pivotal role in driving scale and value creation for the Tesco Group through the application of decision science. Working alongside over 4,400 skilled colleagues across various locations, including the UK, India, Hungary, and the Republic of Ireland, you will support different markets and business units. TBS, founded in 2017 as a purpose-driven solutions-focused organization, emphasizes innovation, a solutions mindset, and operational agility to strengthen partnerships within the business. Your contribution to TBS will focus on adding value, generating impactful outcomes, and shaping the future of the Tesco Group through talent development, transformation initiatives, and value creation. By becoming a preferred partner for talent, transformation, and value creation, TBS aims to establish a sustainable competitive advantage for Tesco and drive continuous improvement initiatives for long-term success.,
Posted 2 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Gurugram
Work from Office
J ob Summary: We are seeking a detail-oriented and proactive Operations Support Specialist to join our growing technology Solution team. This role is critical to ensuring smooth day-to-day operations across client implementations, technical support, and internal workflows. The ideal candidate will possess a strong understanding of SaaS platforms, process optimization, and customer-focused service delivery. Key Responsibilities: Provide operational support to Technical Solutions team and client success initiatives. Monitor, triage, and resolve operational issues across support, delivery, and account teams. Serve as a liaison between cross-functional teams: Customer Success, Product, Sales, and Engineering. Maintain and optimize internal systems, tools, and documentation (e.g., CRM, ticketing systems, dashboards). Assist in managing SLAs, tracking KPIs, and preparing performance and status reports. Handle client escalations in coordination with technical teams and communicate updates professionally. Identify and drive continuous improvement initiatives in service delivery and internal processes. Assist with user provisioning, account configuration, and SaaS product support tasks. Support the implementation of standard operating procedures (SOPs) and knowledge base content. Ensure compliance with security, privacy, and data governance standards. Qualifications: Required: Bachelors degree in Business, Information Technology, Operations, or a related field. 2+ years of experience in operations, customer support, or technical services in a SaaS or tech environment. Strong organizational, analytical, and multitasking abilities. Excellent written and verbal communication skills. Basic technical knowledge of cloud-based software and APIs. Preferred: Experience in B2B SaaS or enterprise tech services. Familiarity with SQL, Excel, or data reporting tools.
Posted 3 weeks ago
1.0 - 4.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Associate Operations Processor In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 3 weeks ago
2.0 - 7.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking an Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
As a member of our team, you will lead the testing, deployment, monitoring, and operational improvement of a complex multi-service stack. Your role will involve supporting enterprise-level business initiatives across various teams and disciplines while driving and enhancing infrastructure-as-code projects using tools like AWS CloudFormation, Terraform, or similar technologies. Designing and deploying tools to maintain data integrity and backup, monitoring services for potential improvements, and providing on-call support in a follow-the-sun model between the US and India will be crucial aspects of your responsibilities. You will be tasked with building and testing automation tools for infrastructure provisioning, updating operational processes, and enforcing configuration standards within the organization. Collaborating with the team to manage CI/CD tools for enhanced software delivery and systems deployments, enforcing established best practices and procedures, as well as performing day-to-day project management and administration, will be part of your routine. Moreover, you will provide technical guidance, educate team members and colleagues on operations and support, and actively contribute ideas to enhance product delivery. Additionally, you will consult with peers for feedback during the design, testing, and implementation stages. Our company is committed to delivering high-quality results in line with industry best practices. Take advantage of our special offers to explore the range of services we provide. Embrace the opportunity to maximize your business impact by integrating artificial intelligence into your operations. Our cost-effective and flexible artificial intelligence service ensures that you receive the best value for your investment. Stay ahead of potential threats with our tailored cybersecurity solutions.,
Posted 3 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Vadodara, Savali
Work from Office
We are hiring a Data Entry Operator with ERP experience to handle system entries, records management, and back-end operational support. The ideal candidate should have hands-on experience in using ERP software and a good eye for accuracy and data integrity. Key Responsibilities: Enter and update data in the ERP system accurately and efficiently Manage records of sales, inventory, purchases, and logistics Verify and cross-check data for inconsistencies or errors Coordinate with internal teams (purchase, sales, accounts) for data inputs Generate and download reports as required by the management Maintain confidentiality and ensure proper backup of data Ensure timely completion of data tasks and support process improvements Exp.- 6 month to 1 year
Posted 3 weeks ago
0.0 - 1.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Asociate Operations Processor In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 6.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Operations Processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Operations Processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
4.0 - 9.0 years
7 - 17 Lacs
Bengaluru
Work from Office
In this role, you will: Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables Provide subject matter expertise on due diligence documentation requirements and data sources Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables Compile and evaluate report results and escalate when necessary Resolve moderately complex issues and lead team to meet functional area process deliverables Leverage solid understanding of the function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Due Diligence Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Profound knowledge of local due diligence requirements of EU countries as applicable to high/very high-risk entities. Hands on experience on enhanced due diligence requirements for Trusts/SPVs/financial institutions Identifying and understanding ownership structures for all entity types End to end knowledge of RFIs/outreach process for gathering requiring client data by profiling their documents. Assess the risk level associated with new and existing customers using defined criteria. Perform continuous monitoring and screening of clients against various watchlist, sanctions list and regulatory requirements. Strong communication skills, both verbal and written, to effectively articulate findings and recommendations Proficient in due diligence databases, KYC software and other investigative tools. Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Profound knowledge of local due diligence requirements of EU countries as applicable to high/very high-risk entities. Hands on experience on enhanced due diligence requirements for Trusts/SPVs/financial institutions Analyze and verify customer information and documentation to identify potential risks and discrepancies. End to end knowledge of RFIs/outreach process for gathering requiring client data by profiling their documents. Assess the risk level associated with new and existing customers using defined criteria. Perform continuous monitoring and screening of clients against various watchlist, sanctions list and regulatory requirements. Strong communication skills, both verbal and written, to effectively articulate findings and recommendations Proficient in due diligence databases, KYC software and other investigative tools. Maintain and update customer profiles in compliance with internal policies and global regulatory requirements. Collaborate with other departments to resolve KYC related issues and provide guidance on regulatory requirements. Stay current with changes in KYC regulations and industry best practices. Job Expectations: Own client onboarding process to mitigate risk through a due diligence process Perform periodic KYC refresh basis risk rating and local Jurisdictional requirements in EMEA and APAC Participate in conducting complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals
Posted 1 month ago
4.0 - 9.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Due Diligence Associate In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of experience in one or a combination of the following: financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and or Compliance or Audit Programs of a banking back-office operations High proficiency with investigative and due diligence tools such as Lexis Nexis, World Check, World Compliance, etc. An expert in the banks Customer Identification Program (CIP) and in-depth knowledge of investigation methodologies. Strong background investigation knowledge and experience Moderate proficiency with Microsoft Office (Outlook, Word, Excel, etc.) Graduation in any stream Familiarity with and working knowledge of BSA/AML programs including all aspects of KYC and or other related risk and regulatory disciplines. Proven ability to collaborate with all levels of management and functional groups. Potential experience in Quality Control (QC) will be an added advantage.
Posted 1 month ago
4.0 - 9.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Role: We are looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of WizCommerces support delivery. Responsibilities: Team Leadership and Operations Management: Supervise, mentor, and coach a team of Customer and Technical Support Specialists. Monitor team performance through KPIs (e.g., response time, resolution time, CSAT). Set goals, conduct regular one-on-ones, and support career development. Drive hiring, onboarding, and training of new support team members. Customer Support Oversight: Oversee the resolution of high-impact or escalated customer issues. Maintain a high level of customer satisfaction by ensuring timely and quality responses. Continuously assess team workloads and adjust resource allocations to ensure optimal coverage. Process Improvement and Strategy: Develop and implement support processes, SLAs, and quality assurance measures. Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues. Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements. Cross-functional Collaboration: Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams. Work closely with QA and Product teams during feature rollouts or product updates. Participate in product roadmap discussions and influence support-related enhancements. Tools, Reporting, and Documentation: Maintain and optimize support systems (Hubspot, JIRA, etc.). Generate and share regular reports on support metrics with leadership. Ensure the creation and maintenance of internal and external knowledge bases. Qualifications and Skills: Experience: 4+ years in a technical support role, with at least 2 years managing or leading a support team in a B2B SaaS environment. Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms. Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure. Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy. Communication: Exceptional verbal and written communication skills. Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms. Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions. Preferred Qualifications: Experience supporting enterprise-level B2B clients. Familiarity with wholesale, distribution, or e-commerce platforms. Exposure to working in the US/EST time zones or supporting global customers. Benefits: Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for growth and professional development.
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking an Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation. Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Posted 1 month ago
0.0 - 2.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Associate Operations processor In this role, you will: Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification: Wells Fargo is seeking an Operations processer for (Central Image Processing Virtual Keying) function. The Virtual Keying process entails manual capturing of Checks which fail the OCR capture. The process includes capturing Amount and MICR line visible on the check image in the system to enable timely credit to Client Accounts. Candidate must be trained in high-speed typing number keying (10Key) Able to multi-task to accomplish tasks effectively. Attention to detail Ability to work quickly & accurately while maintaining acceptable standards of workmanship Quick learner with the ability to retain high volume of information Ability to recognize and escalate any discrepancies identified or noticed while processing. Review existing process in detail to identify inherent risks and work with manager/key stakeholders to incorporate controls (both manual and systematic) to enhance overall effectiveness of process. Any Graduate 6+ months of experience in data entry typing data processing jobs Work shift 8:30 pm to 5:30 am (Night Shift) and 4:30 am to 1:30 pm (Early Morning Shift) Shifts will be rotational and may include Sunday Working Process would be operational on Indian Holidays and is aligned to US holidays.
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Associate Operations Processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking an Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 6.0 years
7 - 17 Lacs
Hyderabad
Work from Office
Job Description About this role: Wells Fargo is seeking a Due diligence associate We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
2.0 - 7.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Operations processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.Pool/Queue Assignment:Cross skilled to more than 1 poolExample:High Volume Low Risk (Unable to Apply Pool),Debit Authorization PoolAmendmentCancellation (MCAN)Cover PaymentsReturn of FundsControl FunctionUrgent Mailbox
Posted 1 month ago
4.0 - 7.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Senior Due Diligence Consultant We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables Provide subject matter expertise on due diligence documentation requirements and data sources Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables Compile and evaluate report results and escalate when necessary Resolve moderately complex issues and lead team to meet functional area process deliverables Leverage solid understanding of the function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 1 month ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad, Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Senior Operations Processor. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 4+ years experience in banking operations . Experience in banking operations or any of the following: payments/ settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/ OFAC/ KYC/ Due Diligence Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/ FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.
Posted 1 month ago
2.0 - 7.0 years
2 - 7 Lacs
Gurgaon, Haryana, India
On-site
Technical Executive JLL is seeking a dedicated Technical Executive to join our team. This role is crucial for ensuring the optimal operation and maintenance of client facilities, upholding safety standards, and driving efficiency through effective engineering and risk management practices. What this job involves: SOP & Compliance Management : Set up Standard Operating Procedures (SOPs) for managing client critical environments and ensure strict compliance on site. Engineering & Operations : Understand the engineering design and operational aspects of facility systems and equipment. You must be able to recognize system shortcomings and respond effectively to operational and emergency situations. Maintenance Programs : Ensure Planned Preventive Maintenance (PPM) activities are undertaken according to schedule. Implement a pre-emptive maintenance program to reduce the risk of sudden failures in critical equipment. Risk & Safety Management : Ensure the implementation and management of Risk and Safety work practices to minimize operational interruptions. Implement regular inspections of the facility focusing on energy conservation, maintenance practices, utility management, and risk management procedures. Implement and manage an audit program to minimize risk exposure. Health and Safety Compliance : Ensure compliance with statutory regulations on fire, health, and safety standards . Maintain all safety procedures, including Crisis Management/Business Continuity and Emergency Procedures. Ensure service delivery teams and on-site contractors undergo a Health and Safety Induction . Utility & Cost Optimization : Develop and implement innovative programs and processes that reduce utility costs , increase productivity, and generate savings. Initiate strategies to achieve measurable improvements in energy consumption. Training & Support : Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Reporting & Projects : Prepare/provide input for the site monthly report submitted to the client. Assist with churn and project work. Equipment Database : Maintain the equipment database for the site. What we're looking for: Education & Experience : An Engineering graduate with a minimum of 2 years experience or a Diploma graduate with 4+ years of experience in the relevant field. Qualifications : Tertiary qualifications in property, building, or facilities management are required. Contract Administration : Demonstrated Contract Administration experience . Interpersonal Skills : Excellent people skills and the ability to interact with a wide range of client staff and demands. Tendering & Improvement : Demonstrated experience with tendering and service improvement initiatives . Safety Knowledge : Knowledge of Occupational Safety requirements . Technical Proficiency : Strong PC literacy and proven ability to manage daily activities using various systems. Performance Driven : Adherence to Key Performance Indicators (KPIs) , implementation of Best Practices , and driving agreed cost savings initiatives. Leadership Attributes : Acts as a leadership role model for JLL, sets stretch targets, makes difficult decisions, and actively seeks opportunities for improvement. Collaboration & Communication : Promotes open, constructive, and collaborative relations with superiors, subordinates, peers, and clients. Possesses strong written and oral communication skills .
Posted 1 month ago
6.0 - 10.0 years
1 - 3 Lacs
Thane
Hybrid
Operations Internship in Ambarnath, Badlapur, Dombivli, Kalyan, Navi Mumbai, Thane, Mumbai Selected Intern's Day-to-day Responsibilities Include. Ensuring financial targets and other agreed-upon targets are met in all departments.. Reviewing working practices to ascertain if it is successful and, if not, devise an alternative.. Handling and monitoring the projects.. Keeping employees motivated and organizing appropriate training.. Ensuring the business operates within the company's mission statement.. Investigating customer satisfaction and reporting any issues.. Working with department heads and senior management to get the best performance from staff.. Driving the business to increase profits.. Acquiring new business accounts.. Ensuring all the resources are at an optimal performance level.. Working with legal departments on any matters that occur.. Reviewing and approving equipment needs..
Posted 1 month ago
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