5 Operations Matrices Jobs

As an Operations Manager at our leading BPO in Bengaluru, you will play a crucial role in overseeing the operations of our International Voice Process. With over 8 years of experience in the industry, you must have a proven track record of driving operational excellence and must be familiar with working in an International BPO environment. Your primary responsibilities will include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing a team of direct reports and their associates. It will be essential for you to possess a strong understanding of Operations Matrices and be able to interpret and act on operational reports effectively. You will be required to establish and maintain strong relationships with our client partners, ensuring consistent adherence to company policies and standards. Providing leadership and guidance to your team members, conducting regular performance reviews, and fostering a positive work environment through employee engagement will be key aspects of your role. To excel in this position, you should have a minimum of 1+ year of experience as an Operations Manager in an International Voice Process setup. A graduate with over 8 years of experience in the field, including Progressive Management Experience, would be an ideal fit for this role. Strong communication skills, ability to work under pressure, and a knack for organizing and prioritizing projects will be crucial for success. If you are ready to take on this challenging yet rewarding opportunity, we encourage you to share your CV with us at simmi@hiresquad.in or reach out to us at 8467054123. Join us in our mission to drive continuous improvement and deliver exceptional service to our clients.,

As an Operations Manager at a leading BPO in Kolkata, you will be responsible for various essential functions and core responsibilities to ensure the efficient operations of the business. With over 8 years of experience in the BPO industry, including a minimum of 1 year as an Operations Manager, you will play a key role in maximizing revenue generation, maintaining client service level agreements, and managing a team of team leaders, Assistant Managers, and Deputy Managers. Your primary responsibilities will include analyzing and maintaining all client service level agreements, implementing improvement plans as necessary, and maximizing revenue generation through effective data collection and forecasting. You will be involved in selecting, training, and managing the performance of direct reports and their associates, as well as managing and reviewing operational reports such as attendance adherence, client scorecards, and metrics management reports. Furthermore, you will be expected to create and maximize relationships with client partners, provide leadership and guidance to your team to ensure consistent administration of company policies, and conduct regular one-on-one meetings to review individual and team performance. Additionally, you will be required to create a positive work environment through employee engagement, resolve employee relation issues, and participate in cross-functional meetings to drive continuous improvement. To excel in this role, you should possess an associate degree in a related field with more than eight years of experience, including at least two years of progressive management experience. Experience in the international voice process is essential, along with demonstrated abilities in coaching, analyzing and improving work processes, and organizing and prioritizing projects in a fast-paced environment. Excellent communication skills, the ability to work well under pressure, and a willingness to work a flexible schedule are also crucial for success in this position. If you meet the qualifications and are interested in this opportunity, please send your CV to simmi@hiresquad.in to be considered for the role.,

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at [HIDDEN TEXT] or call at 8467054123 Show more Show less

As an Operations Manager at our leading BPO in Hyderabad and Bangalore, you will be responsible for overseeing operations and ensuring the efficient functioning of the business processes. With a requirement of being an Ops Manager on papers in a BPO and having essential experience in the Content Moderation Process, you will play a crucial role in driving the success of the organization. Your primary responsibilities will include analyzing and maintaining all Client Service Level Agreements, implementing improvement plans when necessary, and maximizing revenue generation for both long and short-term financial projects. You will be tasked with selecting, training, developing, and managing the performance of direct reports and their associates, ensuring compliance with organizational policies and legal requirements. Furthermore, you will be expected to manage and review operational reports related to attendance adherence, client scorecard, and metrics management, while also establishing and nurturing relationships with client partners. Providing leadership and guidance to your team, conducting regular performance reviews, and fostering a positive work environment through employee engagement will be key aspects of your role. To qualify for this position, you should possess an Associate degree in a related field along with over eight years of experience, including at least two years of Progressive Management Experience. Additionally, having a minimum of one year of experience as an Operations Manager and expertise in coaching, developing action plans, and analyzing work processes will be essential. Excellent communication skills, the ability to work well under pressure, and a talent for organizing and prioritizing projects in a fast-paced environment are crucial attributes for success in this role. If you are a proactive leader with a passion for driving operational excellence and fostering team development, we encourage you to apply for this position. This is a great opportunity to join a dynamic team and make a significant impact on our organization's success. If you meet the qualifications and are interested in this position, please send your CV to simmi@hiresquad.in or contact us at 8467054123.,

Greetings from Jobs Territory Job Description Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead. Good knowledge about contact center matrices. People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Experience : 6 to 10 years Job Location: Trivandrum If you match the above role, Please feel free to reach us on the below-mentioned number Call or WhatsApp- Megha- 8660223689