7 Operations Matrices Jobs

You will be responsible for overseeing the operations of an International BPO as an Operations Manager. Your key responsibilities will include: - Analyzing and maintaining all Client Service Level Agreements, and implementing improvement plans as necessary - Maximizing revenue generation through data collection, forecasting, and budgeting - Selecting, training, developing, and managing the performance of direct reports and their associates - Managing and reviewing operational reports such as Attendance adherence, PFP, Client scorecard, and Metrics management reports - Creating and maximizing relationships with client partners - Providing leadership and guidance to ensure consistent administr...

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager US Healthcare Process Require Experience in Healthcare(Mandatory) Experience in Prior Authorization is preferred Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills CTC UPTO 9.5PA Shifts 24*7 Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities: ? Handle a team of 20 to 30 people. ? Responsible for New Hire training and Quality audits. ? This role requires day to day communication directly with the US clients. Report creation and publishing. Res...

As an Operations Manager at our leading BPO in Bengaluru, you will play a crucial role in overseeing the operations of our International Voice Process. With over 8 years of experience in the industry, you must have a proven track record of driving operational excellence and must be familiar with working in an International BPO environment. Your primary responsibilities will include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing a team of direct reports and their associates. It will be essential for you to possess a strong understanding of Operations Matrices and be able to interpret and act on operational reports effectively. You will b...

As an Operations Manager at a leading BPO in Kolkata, you will be responsible for various essential functions and core responsibilities to ensure the efficient operations of the business. With over 8 years of experience in the BPO industry, including a minimum of 1 year as an Operations Manager, you will play a key role in maximizing revenue generation, maintaining client service level agreements, and managing a team of team leaders, Assistant Managers, and Deputy Managers. Your primary responsibilities will include analyzing and maintaining all client service level agreements, implementing improvement plans as necessary, and maximizing revenue generation through effective data collection an...

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-p...

As an Operations Manager at our leading BPO in Hyderabad and Bangalore, you will be responsible for overseeing operations and ensuring the efficient functioning of the business processes. With a requirement of being an Ops Manager on papers in a BPO and having essential experience in the Content Moderation Process, you will play a crucial role in driving the success of the organization. Your primary responsibilities will include analyzing and maintaining all Client Service Level Agreements, implementing improvement plans when necessary, and maximizing revenue generation for both long and short-term financial projects. You will be tasked with selecting, training, developing, and managing the ...

Greetings from Jobs Territory Job Description Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead. Good knowledge about contact center matrices. People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Experience : 6 to 10 years Job Location: Trivandrum If you match the above role, Please feel free to reach us on the below-mentioned number Call or WhatsApp- Megha- 8660223689