Operations Manager

About the role

Oversee daily office operations and support the real estate sales team through lead management, client coordination, accurate documentation and timely follow-ups.

Key responsibilities

• Maintain accurate property enquiries, lead databases and client follow-up records in Excel or CRM.
• Coordinate sales follow-ups, client meetings and site visits; ensure timely responses to calls, WhatsApp and property portal enquiries.
• Track sales activities, bookings and pending actions; prepare daily, weekly and monthly management reports.
• Maintain property documents, booking forms, KYC records and transaction files; assist with quotations, proposals and correspondence.
• Coordinate with clients, developers, owners and channel partners; share approved property details, brochures and pricing.
• Follow up on pending documents, payments and booking formalities; escalate unresolved client concerns.
• Manage office communication, supplies, vendor coordination and administrative requirements.
• Maintain task trackers, monitor deadlines and follow up with relevant team members.
• Improve coordination, documentation and reporting processes; support management with presentations and operational updates.
• Protect the confidentiality and accuracy of company and customer information.

Required skills and qualifications

• HSC minimum; graduates preferred.
• 3–6 years in operations, administration or sales coordination; real estate experience preferred.
• Good MS Excel, Word, email and WhatsApp skills; CRM and property portal knowledge is an advantage.
• Strong communication, organization, follow-up and problem-solving skills.
• Ability to prioritize work, meet deadlines and maintain a professional, customer-focused approach.

Performance measures

Accurate CRM records and reports; timely client follow-ups and documentation; effective meeting and site visit coordination; prompt resolution of pending operational tasks.

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

• Do you have experience in CRM and property portal ?

Education:

• Bachelor's (Required)

Experience:

• operations and support the real estate sales: 3 years (Required)

Location:

• Thane, Maharashtra 401303 (Required)

Work Location: In person