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Infosys
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Operations Manager

Operations Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Infosys

Pune

Posted:12 hours ago

Job Description

Key Responsibilities:

Own delivery performance across assigned AP scope including SLAs KPIs quality ageing financial controls and stakeholder outcomes
Establish operating cadence covering daily reviews weekly performance monthly governance and quarterly service improvement
Forecast volumes and staffing needs manage capacity demand variability shrinkage overtime leave and contingency coverage
Lead client and internal governance discussions presenting performance risks root causes decisions and recovery plans
Manage critical escalations payment impacting incidents supplier dissatisfaction and control exceptions through structured command and closure
Ensure operational compliance with contractual requirements SOPs policies information security business continuity and audit expectations
Drive talent strategy across hiring onboarding role readiness skill matrices succession performance improvement and leadership pipeline
Partner with finance and account leadership on budgets cost utilisation productivity pyramid and margin improvement
Sponsor process standardisation automation analytics and AI opportunities ensure benefits are baselined tracked and sustained
Coordinate transitions scope additions stabilisation and change management without service disruption
Manage third party or interdependent teams such as scanning OCR procurement support master data and technology support where applicable
Build a strong second line of leadership and ensure governance continues effectively during absence or business disruption
Key performance indicators
Portfolio SLA KPI attainment and service stability
Financial performance utilisation and productivity
Control health audit outcomes and risk reduction
Client satisfaction and escalation prevention
Attrition leadership pipeline and critical skill coverage
Transformation pipeline and realised benefits
Transition change delivery against plan
Required functional and technical skills
Broad AP P2P expertise and ability to connect process outcomes to business impact
Multi team operations and workforce management
Commercial awareness budgeting and productivity management
Executive ready reporting and client governance
Risk controls change and programme management
Digital and automation opportunity assessment
Strong orientation to accuracy timeliness ownership and customer service
Working knowledge of ERP workflow environments such as SAP Oracle or equivalent platforms
Ability to operate within documented SOPs control frameworks data privacy and information security requirements
Clear written and verbal communication ability to work in a global multicultural environment
Willingness to work in business aligned shifts and support peak periods or month end activities where required

Skills Required

Service Improvement Staffing Information Security Business Continuity Onboarding Performance Improvement Finance Automation Analytics Change Management Third Party Procurement

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Operations Manager