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Operations Manager - Microfinance

Operations Manager - Microfinance

Bajaj Finance

1 - 3 years

4 - 8 Lacs

gopalganj

Posted:12 hours ago| Platform:

Apply

Skills Required

data management objection & grievance handling customer service process adherence cash handling disbursement initiation locker and key management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Manager - Microfinance
Operations Manager - Microfinance
Job Purpose
To manage the operations of the assigned branch.Duties and Responsibilities

Responsible for branch operations including quality check of applications, disbursement initiation, file management, document management, and customer service.

Take end-to-end ownership of disbursement turnaround time (TAT).

Ensure effective cash management at the branch.

Ensure adherence to vaulting process and policy.

Monitor end-of-day (EOD) and beginning-of-day (BOD) activities related to respective branches and resolve issues.

Respond to and resolve audit queries.

Identify and provide inputs to bring automation in processes.

Identify need for additional BC/Banking points for cash deposition.

Share best practices with other branches.

Provide support and training to Center Managers to improve productivity.

Required Qualifications and Experience

Qualifications: MBA / Graduate

Work Experience: Minimum 1-3 years of experience in financial industry. Past experience in onboarding and operations will be an added advantage. Prior experience in NBFC preferred.

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Operations Manager - Microfinance