Operations Manager

To drive sales growth, improve the performance of existing outlets and ensure smooth day-to-day operations through effective monitoring, team management and business development initiatives.

Key Responsibilities

1. Sales Development

- Develop and implement strategies to increase sales across all existing outlets.

- Identify new sales opportunities within existing markets.

- Monitor daily, weekly and monthly sales performance.

- Ensure achievement of outlet-wise sales targets.

- Plan and execute promotional activities to increase revenue.

- Analyse sales trends and take necessary actions to improve sales.

- Develop corporate sales

2. Outlet Operations Management

- Monitor and manage the daily operations of all existing outlets.

- Conduct regular outlet visits and performance reviews.

- Ensure proper inventory management and stock availability.

- Monitor product quality, hygiene and customer service standards.

- Ensure compliance with company policies and operational procedures.

- Identify operational issues and implement corrective measures.

3. Team Management

- Supervise outlet managers and sales staff.

- Monitor employee productivity and performance.

- Guide teams towards achieving sales targets.

- Coordinate with HR for staffing requirements and employee-related issues.

- Conduct regular performance reviews and provide guidance.

4. Business Development & Marketing

- Identify opportunities to increase customer footfall and repeat sales.

- Develop local marketing and promotional strategies.

- Build relationships with corporate customers and business partners.

- Explore bulk sales, event orders and other revenue-generating opportunities.

- Monitor competitor activities and market trends.

5. Reporting & Performance Analysis

- Prepare and submit regular sales and operational reports.

- Monitor outlet-wise revenue, expenses and profitability.

- Identify low-performing outlets and implement improvement plans.

- Report operational challenges and business performance to management.

Qualifications & Experience

- Bachelor's degree or Masters in Business Administration, Marketing or a related field.

- Minimum 3 to 5 years of experience in retail, FMCG or food and beverage operations.

- Experience in handling multiple outlets is preferred.

Requires Skill

- Sales and business development.

- Multi-outlet operations management.

- Leadership and team management.

- Negotiation and communication.

- Analytical and problem-solving skills.

- Willingness to travel between outlets.

Key Performance Indicators (KPIs)

- Monthly sales growth.

- Achievement of outlet-wise sales targets.

- Improvement in existing outlet performance.

- Customer satisfaction.

- Inventory and operational control.

- Outlet profitability.

- Team productivity.

Age 25 to 40 preferred