Experience:
About the Role
We are looking for an experienced and result-oriented Operations Manager to oversee daily business operations, improve operational efficiency, manage resources, and ensure smooth coordination across departments. The ideal candidate should have strong leadership, analytical, and problem-solving skills, with the ability to streamline processes, manage teams, and drive business performance.
Key Responsibilities
- Oversee day-to-day business operations and ensure efficient execution of activities across departments.
- Develop, implement, and improve Standard Operating Procedures (SOPs), workflows, and operational processes.
- Define, monitor, and evaluate Key Performance Indicators (KPIs) to ensure operational targets and business objectives are achieved.
- Manage resource planning, workforce allocation, scheduling, and capacity utilisation.
- Prepare and manage operational budgets, monitor expenses, control costs, and identify opportunities for cost optimisation.
- Lead, supervise, mentor, and develop the operations team, ensuring accountability and productivity.
- Coordinate with internal departments, vendors, clients, and other stakeholders to ensure smooth business operations.
- Monitor project timelines, service delivery, and quality standards to ensure timely execution.
- Identify operational risks, resolve bottlenecks, and implement corrective and preventive measures.
- Manage vendor relationships, contracts, and Service Level Agreements (SLAs).
- Ensure compliance with applicable regulatory requirements, company policies, and quality standards.
- Prepare and present MIS reports, operational dashboards, and performance updates to senior management.
- Drive continuous improvement initiatives to enhance productivity, efficiency, and overall business performance.
Educational Qualifications
- Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain Management, or a related field.
- MBA or Postgraduate Diploma in Operations or Project Management is preferred.
- Certifications such as PMP, Six Sigma (Green Belt/Black Belt), Lean Management, or ITIL will be an added advantage.
Experience & Requirements
- Minimum 5 years of experience in operations management or a related field.
- At least 2 years of experience in a supervisory or managerial position.
- Proven experience managing cross-functional teams of 10 or more employees.
- Experience handling multiple projects, operational functions, or business locations.
- Hands-on experience in budgeting, cost control, resource planning, and operational performance management.
- Demonstrated experience in developing SOPs, streamlining workflows, and implementing performance measurement systems.
- Experience in vendor management, contract negotiations, and SLA monitoring.
Required Skills & Competencies
Operational & Analytical Skills
- Strong understanding of process improvement and operational excellence.
- Excellent resource planning, scheduling, and capacity management skills.
- Ability to identify operational risks and implement effective solutions.
- Strong analytical and data-driven decision-making abilities.
- Experience with MIS reporting, dashboards, and performance tracking.
Technical Skills
- Proficiency in MS Office and Google Workspace, particularly advanced Excel/Google Sheets.
- Working knowledge of ERP, CRM, and project management tools such as SAP, Zoho, Jira, or Asana.
- Familiarity with Power BI, Tableau, or other business intelligence tools is an advantage.
Leadership & Communication Skills
- Strong team management, delegation, and decision-making abilities.
- Experience in hiring, training, performance management, and conflict resolution.
- Excellent written and verbal communication skills.
- Ability to coordinate with senior management, clients, vendors, and internal stakeholders.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- High level of accountability, integrity, ownership, and organizational skills.
Preferred Candidate Profile
The ideal candidate should be a proactive leader who can independently manage business operations, establish structured processes, improve team productivity, and ensure operational goals are achieved through effective planning, execution, and monitoring.
