535 Operations Manager Jobs - Page 9

A. Job Purpose Support and drive adoption of HR technologies across Payroll, HRIS, Service Desk, PMS, etc, ensuring consistent employee experience. Assist in designing, implementing, and maintaining HR systems, processes, and benefits. B. Key Accountabilities HR Employee Operations Ensure team performance meets KPIs/SLAs; address gaps proactively. Support payroll administration and employee queries. Administer metrics to track people trends and performance indicators. Align HR policies with legal and business requirements. Recommend and support implementation of new HR tech tools. Manage vendor relationships for HRIS and tech platforms. Issue digitally signed employee letters (eg, appointmen...

Streamlining data collection and analysis procedures to ensure fast access to metrics and data analysis. Developing and maintaining Reference data and Metadata. Creating and managing terminology, valid data and values. Defining and implementing data management protocols. Maintaining business glossary; recording business rules, standards and quality guidelines. Owning and managing the data lifecycle. Identifying and resolving market data related issues. Becoming the Data Steward of Market Prices and sharing knowledge across the organization. Any ad hoc duties that may be required from time to time The ideal candidate disposes of: Advanced education in statistics, mathematics, computer science...

Contract Management & Legal Operations Draft, review, and negotiate local, regional, and global agreements, including but not limited to Channel partner contracts, Third-party service agreements. Manage contract lifecycle processes, including renewals, extensions, amendments, and terminations, ensuring alignment with both global standards (templates, playbooks, policy requirements) and local regulatory frameworks. Strengthen contract governance by ensuring consistent use of standardized templates, playbooks, fallback positions, and SOPs across markets to promote efficiency, transparency, and risk mitigation. Coordinate with stakeholders to ensure contract terms are practical, enforceable, an...

Contract Management & Legal Operations Draft, review, and negotiate local, regional, and global agreements, including but not limited to Channel partner contracts, Third-party service agreements. Manage contract lifecycle processes, including renewals, extensions, amendments, and terminations, ensuring alignment with both global standards (templates, playbooks, policy requirements) and local regulatory frameworks. Strengthen contract governance by ensuring consistent use of standardized templates, playbooks, fallback positions, and SOPs across markets to promote efficiency, transparency, and risk mitigation. Coordinate with stakeholders to ensure contract terms are practical, enforceable, an...

2 years in a Operations Manager role, managing Voice Customer service operations overall 7+ years of Experience Needs to be high on responsibility. Experience required with inbound Customer Service experience Required Candidate profile Graduation is any discipline Excellent communication (written and verbal) and interpersonal skills. Domestic Voice Customer Service Ability to motivate and inspire teams

Manage courier operations including routing, dispatch and delivery; lead teams to meet KPIs; optimize routes and costs; ensure compliance; resolve escalations; analyze data; manage vendors and fleet; drive digital tools for efficiency. Required Candidate profile Seeking courier industry professional with strong leadership, route planning & fleet/vendor expertise. Skilled in problem-solving, ERP & client communication. Customer-focused, resilient & KPI-driven

Immediate Opening for Manager Operations for a 30 Years old Leading Global Travel BPO at Goa Strong experience in the BPO and Travel industries is essential Experience in Leading 150+FTEs Offered CTC 12L/A Open to relocate GOA Presently in Travel BPO Required Candidate profile Looking for candidates who are currently working as Operations Managers, Deputy Managers, or Regional Managers, and who have Assistant Managers, Team Leaders, and Team Managers reporting to them.

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Bachelors degree or equivalent experience in Statistics, Industrial Engineering, Admin, Computer Science or a related field. Four years of proven experience as a client facing support role, help desk technician or other customer support role. Strong client-facing experience as a data engineer/consultant. Great stakeholder management skills, negotiation skills.e Excellent communication and writing skills in English. Ability to work independently and in a team environment. Exceptional analytical and problem-solving skills to troubleshoot, diagnose and propose preventive plans to avoid similar issues in the future. Ability to learn quickly, work under pressure, and meet tight deadlines. Flexibl...

Job Title: Assistant Manager - Tax Operations Location: Bangalore About Unilever: Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more...

Events Manager CAC (Childrens Amusement Centre) (Preferably Females) The ideal candidate for this position must possess hands on experience in the fields of Hospitality and/or Event Management. She will be central person gathering/handling information and resources, working alongside multiple individuals across varied functionalities. Responsibilities Conduct Events on a day-to-day basis. Oversee multiple Personnel Guests alongside Vendors. Organize proactive games for kids and conduct Kitty Parties. Qualifications MBA/MSC with above par academic credentials. Microsoft Office (Outlook, Excel, Word, PowerPoint, etc. Command in Fluency of English, Hindi and Telugu. Poster Designing. Whatsapp B...

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Ops Mgr on paper) Pkg- 20 LPA Loc- Ggn Should have on paper ops mgr exp. Karishma.imaginators@gmail.com

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ...

Need Min 1.5yrs exp as a Operations Manager in IT Service Management - International Voice process BPO. Handled Microsoft project with 100+ Service Desk professionals Team / ITSM. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

About the Role Hiring for Operations Manager/Service Desk Manager. Must be Ops Manager On papers in International BPO. Experience in International Technical MS Voice Process is Mandatory. Must be strong in Operations Matrices. Over All Experience 8+ Years. Mode of Interview- Virtual. CTC UPTO 19LPA. Work From Office. 8+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Responsibilities Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests....

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the or...

As an Operations Manager at our leading BPO in Bengaluru, you will play a crucial role in overseeing the operations of our International Voice Process. With over 8 years of experience in the industry, you must have a proven track record of driving operational excellence and must be familiar with working in an International BPO environment. Your primary responsibilities will include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing a team of direct reports and their associates. It will be essential for you to possess a strong understanding of Operations Matrices and be able to interpret and act on operational reports effectively. You will b...

Role: Executive - Program Operations and Growth Location: Kolar District, Karnataka (preferred candidate close to project location - Kolar/Hoskote/Bangalore) Primary and Must-have Skills (non-negotiable requirement) Proven experience in project management and operations within the social sector, preferably with ground-level exposure. Strong communication skills in both English and Kannada (spoken and written). Proficiency in planning, executing, and monitoring digital education projects. Data-driven monitoring and reporting skills using G-Suite and MS Office tools. Ability to manage multiple stakeholder relationships including schools, clients, and local communities. Familiarity with local g...

Hello, "Orchestrating client success, seamless operations, and team growthif this is your leadership sweet spot, let's talk." It's rare to find a leader who excels equally at client relations, production flow, and developing people—your profile suggests you do exactly that. At Epsilon, we're looking for an operational leader to own the end-to-end client delivery experience for our SaaS Ops team and guide the team that makes it happen. Kindly fill the below required details to expedite on your candidature and do share your updated CV along with below required details. Job title: Manager, Operations Experience : 12- 18 years Primary skills : Operations Management, Client delivery, Incident man...

Analyse current business processes and workflows, identify bottlenecks, recommend solutions and drive continuous process optimization. Develop and maintain processes documentation to ensure processes are clearly identified, defined and documented in line with global industry standards. Develop and maintain knowledge articles, guides, and other documentation within our internal knowledge base. Review and enhance usage of our CRM systems such as Salesforce, Responsive, JIRA, and Service Now. Manage the lifecycle of knowledge articles, including creation, review, and retirement. Co-ordinate with internal stakeholders to ensure ISS Sustainability solutions is aligning with client needs at each s...

Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Ops Mgr on paper) Pkg- 20 LPA Loc- Ggn Should have on paper ops mgr exp. Nancy 8586914964 Nancy.imaginators7@gmail.com

Oversee all branch-level operations related to gold and silver transactions • Manage and supervise branch staff, ensuring discipline, punctuality, and performance • Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments • Ensure proper handling, documentation, and security of all precious metals • Maintain inventory control, stock entry, and reconciliation • Monitor daily customer flow and ensure a smooth transaction process • Handle escalated customer queries and provide quick resolutions • Train new staff and ensure all employees follow company SOPs Required Skills & Experience: • Min 4-7 years of experience in gold/silver operations, preferably in the jewell...

Operations Manager -Immediate joiners preferred Location-Hyderabad Relevant knowledge- 3- 10 years About Process : • Responsible for operations delivery for the customer service process for the largest • Key KPIs include Service Levels, NPS/CSAT and Quality Assurance • People Metrics Shrinkage and Attrition • Channel of service – Inbound Voice, Social Media, Chat & Email • Conducting Performance Reviews and Coaching for team members • Weekly client interaction • Quality and Training • Team management / Performance evaluation • Process Improvement / Compliance • Identify and drive continuous improvements and initiatives in process • Compliance ,Controlling shrinkage & Attrion ,Grooming , Reve...

Responsible for running the milling unit. Respond to the readings from each machine and optimize the quality accordingly. Reduce the tact time and by- product wastage to the maximum. Maintain the machines according to the schedule and keep the premises clean. Responsible for cleaning the material passages everytime after a batch.Machine opeations, Mechanical knowledge