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10.0 - 17.0 years
9 - 12 Lacs
navi mumbai
Work from Office
eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-ter...
Posted 2 months ago
2.0 - 7.0 years
5 - 8 Lacs
jaipur
Work from Office
Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training modules. Facilitate classroom training with new hires Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus. Work with Subject Matter Experts, Management and others to create training objectives, material and content. Design and maintain training infrastructure including Workday learning Environment, SCORM-based training modules and SharePoint, and Articulate Suite. Experience with these tools are an asset to candidates Lear...
Posted 2 months ago
2.0 - 4.0 years
4 - 8 Lacs
hyderabad
Work from Office
Sourcing Operations & Supplier Enablement Support sourcing events and operational administration tasks (e.g., template population, RFP documentation, workflow tracking). Assist with onboarding and maintaining supplier catalogs and system configurations in alignment with sourcing strategies. Work closely with sourcing managers and category teams to ensure smooth execution of sourcing and enablement activities. Procurement Data & Reporting Build and maintain dashboards and standard reports related to spend, sourcing activity, supplier engagement, and compliance metrics. Conduct data validation and ensure accuracy and consistency across procurement systems. Provide analytical support to identif...
Posted 2 months ago
4.0 - 7.0 years
5 - 7 Lacs
bengaluru
Work from Office
For Team Leader: Minimum 4 Years Of Experience with Minimum 1 Year Of Experience As A Team Leader in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed Team Of Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English. CTC Upto 5 LPA For Assistant Manager: Minimum 7 Years Of Experience with Minimum 1 Year Of Experience As An Assistant Manager in Inbound Customer Service (Voice Process) Or Seller Support is Mandatory, where managed & Coached Team Leaders, Customer Service Associates And Teams AHT, Shrinkage, SLA & Attrition and Possess Good Communication Skills In English And have handled Clients....
Posted 2 months ago
10.0 - 20.0 years
3 - 15 Lacs
gurgaon, haryana, india
On-site
We are seeking an experienced Operations Manager to oversee our operational processes and ensure efficiency within our team. The ideal candidate will have a proven track record in managing teams and driving operational improvements. Responsibilities Oversee daily operations to ensure efficiency and compliance with company policies. Develop and implement operational strategies to improve productivity and reduce costs. Manage budgets, forecasts, and resource allocation to meet organizational goals. Lead and mentor a team of operations staff to foster a culture of continuous improvement. Coordinate with different departments to ensure smooth workflow and communication. Analyze operational perfo...
Posted 2 months ago
10.0 - 20.0 years
3 - 15 Lacs
bengaluru, karnataka, india
On-site
We are seeking an experienced Operations Manager to oversee our operational processes and ensure efficiency within our team. The ideal candidate will have a proven track record in managing teams and driving operational improvements. Responsibilities Oversee daily operations to ensure efficiency and compliance with company policies. Develop and implement operational strategies to improve productivity and reduce costs. Manage budgets, forecasts, and resource allocation to meet organizational goals. Lead and mentor a team of operations staff to foster a culture of continuous improvement. Coordinate with different departments to ensure smooth workflow and communication. Analyze operational perfo...
Posted 2 months ago
8.0 - 13.0 years
12 - 14 Lacs
bengaluru
Work from Office
Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the or...
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
pune
Work from Office
Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requriements. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Preferred: En...
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
udaipur
Work from Office
Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requriements. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Preferred: En...
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
mumbai
Work from Office
Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requriements. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Preferred: En...
Posted 2 months ago
5.0 - 10.0 years
7 - 9 Lacs
gurugram
Work from Office
Roles and Responsibilities Manage day-to-day operations of facilities, including housekeeping, soft services, and facility management. Plan,execute and oversee daily facility operations, ensuring seamless service delivery to clients. Conduct regular site inspections to ensure adherence to quality and safety standards. Ensure compliance with company policies, procedures, and regulatory requirements. Coordinate with senior management on operational matters related to branch operations. Prepare detailed operational reports and present them to senior management for performance reviews. Desired Candidate Profile 5-10 years of experience in Facility Management or similar field. Strong understandin...
Posted 2 months ago
10.0 - 20.0 years
9 - 15 Lacs
pune
Work from Office
Must be a Manager in Service Desk / IT Support Operations International Voice process BPO. Handled 100+ Service Dsk professionals Team / ITSM. Rotational Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com
Posted 2 months ago
7.0 - 12.0 years
14 - 16 Lacs
pune
Work from Office
About the Role Hiring for Operations Manager/Service Desk Manager. Must be Ops Manager On papers in International BPO. Experience in International Technical Voice Process is Mandatory. Must be strong in Operations Matrices. Over All Experience 8+ Years. Mode of Interview- Virtual. CTC UPTO 16LPA. Work From Office. 8+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Responsibilities Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. En...
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
kochi, kerala
On-site
As an experienced Operations Manager at Chemmanur International Holidays and Resorts LTD, your primary responsibility will be to oversee the operations of our resort located at Kumbalangi, Kochi. This is a full-time position that requires your physical presence at the work location. Your role will involve managing and coordinating various operational activities within the resort to ensure smooth and efficient functioning. You will be responsible for overseeing staff members, implementing operational procedures, and maintaining high standards of customer service. Additionally, you will work closely with other departments to streamline processes, optimize resources, and contribute to the overa...
Posted 2 months ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
As an Operations Manager at a leading BPO in Kolkata, you will be responsible for various essential functions and core responsibilities to ensure the efficient operations of the business. With over 8 years of experience in the BPO industry, including a minimum of 1 year as an Operations Manager, you will play a key role in maximizing revenue generation, maintaining client service level agreements, and managing a team of team leaders, Assistant Managers, and Deputy Managers. Your primary responsibilities will include analyzing and maintaining all client service level agreements, implementing improvement plans as necessary, and maximizing revenue generation through effective data collection an...
Posted 3 months ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
We are seeking Pega CDH developers with 3-5 years of experience (minimum 3 years). The ideal candidate should have experience as a Pega Decisioning Consultant, with or without integration experience. Key responsibilities include demonstrating strong technical expertise in end-to-end CDH implementation in inbound, marketing campaigns, and real-time decisioning. Proficiency in utilizing 1:1 Operations Manager, Next Best Action Designer, NBA Strategy Framework, multi-level decision-making, and simulation tools is essential. The candidate should have experience in creating real-time containers, managing volume constraints, developing multichannel and outbound campaigns, and possessing end-to-end...
Posted 3 months ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
You will be joining Asia's first exclusive curated luxury antique collectibles company, catering to ultra-high-net-worth (UHNI) and high-net-worth (HNI) clientele. In the role of Executive Partner & Operations Manager, you will play a crucial role in managing operational functions and collaborating on executive initiatives for our luxury collectible art business. Your responsibilities will encompass client engagement, operational excellence, and coordination across departments to ensure impeccable service standards for our prestigious clientele. As a strategic liaison between the CEO, clients, partners, and internal departments, your primary focus will be on aligning all touchpoints effectiv...
Posted 3 months ago
2.0 - 6.0 years
0 Lacs
goa
On-site
You will be working as a full-time Admin Operations Manager on-site at our Mumbai branch. Your primary responsibility will be to oversee the day-to-day administrative and operations functions at the branch. This includes managing office resources, coordinating with vendors, maintaining inventory, handling travel arrangements, and ensuring smooth office operations. Your role will also involve implementing and improving administrative processes to enhance efficiency and support the organization's growth. To be successful in this role, you should have proven experience as an Administrative Manager, Operations Manager, or a similar position. Strong organizational and time management skills are e...
Posted 3 months ago
2.0 - 7.0 years
0 Lacs
haryana
On-site
As an Operation Manager & Team Lead in Healthcare Process, you will be responsible for leading a high-performing team dedicated to maintaining service quality and compliance in healthcare support operations. Your role will involve overseeing QA and training functions to ensure that customer interactions align with TELUS's standards of care, privacy, and professionalism. Your primary responsibilities as an Operation Manager will include managing end-to-end healthcare operations such as claims, eligibility, RCM, and prior authorizations. You will be tasked with driving performance to meet SLAs, collaborating with US healthcare clients, ensuring compliance with HIPAA and data security standards...
Posted 3 months ago
2.0 - 6.0 years
0 Lacs
jamshedpur, jharkhand
On-site
As an Assistant Manager - Operations at ZF, you will be a part of a dynamic team working towards shaping the future of mobility. Your role will be crucial in contributing to the operational excellence of the organization. You will be based in Jamshedpur, JH, IN, 832108, and will play a key role in ensuring smooth operations within the company. Your responsibilities will include overseeing and managing various operational aspects to drive efficiency and productivity. At ZF, we are committed to fostering a culture of Diversity, Equity, and Inclusion (DEI). We believe in creating an inclusive environment where diversity is celebrated, and every individual is empowered to reach their full potent...
Posted 3 months ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
We help the world run better by enabling individuals like you to bring out their best at SAP. Our company culture is centered around collaboration and a shared passion for improving the world. We focus on building the foundation for tomorrow and fostering a workplace that values differences, embraces flexibility, and is dedicated to purpose-driven and future-focused work. Join our highly collaborative and caring team environment, where learning and development are prioritized, individual contributions are recognized, and a variety of benefit options are available to you. SAP Enterprise Cloud Service is a leading public and private cloud managed services provider. Within the ECS Technical Ope...
Posted 3 months ago
2.0 - 4.0 years
1 - 5 Lacs
Muzaffarpur
Work from Office
Operation Manager - Food & Beverage Background Job Description (General): Supervising Daily Operations: Overseeing daily operations in all food and beverage service areas to ensure smooth and efficient functioning. Staff Management: Hiring, training, and motivating staff to ensure high levels of customer satisfaction. Cost Control: Managing budgets, controlling costs, and monitoring expenditure. Menu Planning & Development: Contributing to menu planning and development, potentially creating menus that cater to various tastes and dietary requirements, while also contributing to profitability. Inventory Management: Managing inventory of food, beverages, and supplies. Quality Control: Ensuring ...
Posted 3 months ago
15.0 - 24.0 years
10 - 20 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Oversee production, inventory, quality, logistics, compliance, and maintenance. Lead cross-functional teams, ensure safety, timely delivery, cost control, and KPI tracking to drive efficiency, quality, and continuous improvement across operations.
Posted 3 months ago
11.0 - 21.0 years
10 - 19 Lacs
Gurugram, Delhi / NCR
Work from Office
Operations Manager (Female Only) Exp- 10+ Years (3+ Years as Operations DM/Mgr/Ops Mgr) Loc- Gurgaon || UK Shifts Pkg- 23 LPA Nancy 8586914964 Nancy.imaginators7@gmail./com Required Candidate profile Should have international voice process exp. Should have handled 100+ FTE's. Should have 3+ years on paper exp as Deputy Manager/Manager/ Sr Manager/ Operations Manager.
Posted 3 months ago
2.0 - 5.0 years
6 - 9 Lacs
Mumbai
Work from Office
Responsible verifying that operations are in compliance with hygiene and food safety standards. Advises on proper food handling practices and provides food hygiene training for all new hires and trainees. Identifies key areas of risk in various food operations and takes preemptive remedial action. Provides technical advice on product labeling issues for fulfilling government requriements. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Preferred: En...
Posted 3 months ago
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