2 Operations Management. Jobs

MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client/Stakeholder Management (in support of the Site Lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management Functional operational control to deliver excellence every time Managing Soft services related operations Interfacing with the pest control for carrying out the pest control activities at the facility. Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit Taking facility rounds and find out snags and raising tickets for the same Preparing the Daily/Weekly and Monthly reports Ownership of the Day to day administration, including reports generation of the stocks tracker. Follow up and close the tickets logged Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Involve in Vendor staff Training & Development. Implement service tasks, procedures and policies and measure performance Provide comprehensive workspace management for the office premises Be able to resolve problems or improve operations Implementation of service task, procedures, and policies Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate, manage and oversee vendors to perform a wide range of workspace-related services Work with all related parties on timely delivery of all services When necessary, raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary CANDIDATE SPECIFICATION KEY SELECTION CRITERIA Ideal Experience Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field. Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail Good verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Critical Competencies for Success (with corresponding I am JLL behaviours ) Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

Site operations management. Monitoring of Housekeeping related activities. Arrangement of all consumables and supplies for Client / VIP visits. Interfacing with the pest control for carrying out the pest control activities at the facility. Monitoring the mail room activities. Preparing the Daily/Weekly and Monthly reports. Ensuring all compliance audit documents are submitted by vendor in compliance audit site. Interacting with the housekeeping vendor. Taking facility rounds and find out snags and raising Corrigo tickets for the same. Follow up and close the corrigo tickets logged as per SLA. Effectively manage ground team to ensure an on time deliverable system. Routine inspection of all services to ensure performance measures are being maintained. Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. Ownership of the day-to-day administration, including reports generation of the inventory tracker. Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the Assistant Workplace Manager all incidents issues and pending problems. Take rounds of the workplace regularly and fill Dont Walk By and share email to all team. Identify issues at workplace and initiate immediate rectification actions. Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. Monitoring the food vendors at site. Soft services stores and stocks to be maintained as per standards. Indent monthly requirements for soft services as per the month's budget. Involve in Vendor staff Training & Development. Manage concierge requests from client through office boy. Manage laundry. Maintaining stock and issuing of sports equipments, kitchen equipments & breakage count. Maintain artifacts asset register on quarterly basis. Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. Ensuring vendor background checks are maintained on regular basis. Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services Computer Knowledge Should have good communication skills