3549 Operations Management Jobs - Page 8

In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Min 20 years of experience in Power Distribution Sector. Relevant experience in power utilities & electricity distribution projects. Should have done at least one project of Rs. 1000 Cr or above in the capacity of Team Leader or similar.Developing project plan and implementing the same. Documenting daily, weekly, monthly and yearly report and submitting the same to the top management. Encouraging and assisting the team members and workforce for effective work resulting in improvement.

In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC/KYC/Due Diligence Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.

Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation

Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai, India office Lead Specialist - Research (M&A, Due Dilligence - Insurance Background) We will count on you to Invest in understanding our business thoroughly Contribute to the growth of the Marsh brand within the Australian and New Zealand market Prepare and deliver parts or whole of insurance due diligence reports Support in the preparation of key documents for transactional risk insurance placements Summarise key quotations received from insurers Prepare kick off materials for insurance placements Keep abreast of changing risk and insurance market conditions Coordinate with colleagues from other practices within the region Demonstrate extreme responsiveness and process excellence in daily work Estimate timelines accurately, deliver on time, flag issues proactively, be solution oriented and create routines that enhance efficient working Develop strong relationships with colleagues and stakeholders through high quality project delivery, responsiveness, and agile and clear communication Contribute to process improvement of the team by making relevant recommendations and executing the process initiatives to enhance the efficiency and quality of overall delivery What you need to have: Masters / Bachelors in Economics or Masters in Business Administration (MBA) / equivalent post-graduation certification from a reputed institute Minimum of 3 years of experience in collecting information, co-ordinating with colleagues, writing professional client ready reports, at leading professional services / research & advisory firms in Insurance industry Prior experience in a Due Diligence role, or demonstrated experience with clients considering M&A from Insurance background Excellent English language communication skills - written and verbal Strong analytical, critical thinking, and problem-solving skills Excellent project and process management skills Advanced level of proficiency in MS Office - PowerPoint, Word, and Excel Ability to identify the right data from a finite data set and compile part/whole of the report Highly organised and self-motivated with the ability to work without heavy supervision, act in an agile way independently, in a fast-paced environment Strong commitment to absorb and engage in feedback discussions and enhancing own knowledge and quality of end products What makes you stand out Strong understanding of M&A insurance products and in assessing insurance coverage gaps Experience working in a cross-cultural environment Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company: Mercer Description: Application Management Services AMSs mission is to maximize the contributions of MMC Technology as a business-driven, future-ready and competitive function by reducing the time and cost spent managing applications AMS , Business unit of Marsh McLennan is seeking candidates for the following position based in the Gurgaon/Noida office: Principal Engineer Kubernetes Platform Engineer Position overview We are seeking a skil led Kubernetes Platform Engineer with strong background in Cloud technologies (AWS, Azure) to manage, configure, and support Kubernetes infrastructure in a dynamic, high-availability environment. The Engineer collaborates with Development, DevOps and other technology teams to ensure that the Kubernetes platform ecosys tem is reliable, scalable and efficient. The ideal candidate must possess hands- on experience in Kubernetes clusters operations management, and container orchestration, along with strong problem-solving skills. Experience in infrastructure platform management is required. Responsibilities Implement and maintain platform services in Kubernetes infrastructure. Perform upgrades and patch management for Kubernetes and its associated components (not limited to API management system ) are expected and required. Monitor and optimize Kubernetes resources, such as pods, nodes, and namespaces. Implement and enforce Kubernetes security best practices, including RBAC, network policies, and secrets management. Work with the security team to ensure container and cluster compliance with organizational policies. Troubleshoot and resolve issues related to Kuber netes infrastructure in a timely manner. Provide technical guidance and support to developers and DevOps teams. Maintain detailed documentation of Kubernetes configurations and operational processes. Maintain and support of Ci/CD pipelines are not part of the support scope of this position . Preferred skills and experience At least 3 years of experience in managing and supporting Kubernetes clusters at platform operation layer , and its ecosystem. At least 2 years of infrastructure management and support, not limited to SSL certificate, Virtual IP. Proficiency in managing Kubernetes clusters using tools such as ` kubectl `, Helm, or Kustomize . In-depth knowledge and experience of container technologies, including Docker. Experience with cloud platforms (AWS, GCP, Azure) and Kubernetes services (EKS, GKE, AKS). Understanding of infrastructure-as-code ( IaC ) tools such as Terraform or CloudFormation. Experience with monitoring tools like Prometheus, Grafana, or Datadog. Knowledge of centralized logging systems like Fluentd , Logstash, or Loki. Proficiency in scripting languages (e.g., Bash, Python, or Go). Experience in supporting Public Cloud or hybrid cloud environments. Marsh McLennan (NYSEMMC) is the worlds leading professional services firm in the areas ofrisk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries.With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marsh advisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercer delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com , or follow us onLinkedIn andTwitter Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh McLennan (NYSEMMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Monitor alerts and system notifications as per SLA Perform initial triage of triggered alerts, validate severity, and escalate as needed Document incident details and provide timely communication to stakeholders and support teams Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues Provide input for root cause analysis by correlating logs and performance data Collaborate with Operations, DevOps, and Application teams during incidents Participate in post-incident reviews and contribute to the development of preventive monitoring rules Continuously refine alerting thresholds to reduce false positives/negatives Help tune monitoring for accuracy, relevance, and performance across environments Maintain documentation for alert configurations, runbooks, and monitoring architecture Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow) Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor’s degree in Computer science Engineering or other Engineering and , IT, or equivalent experience Azure fundamentals certifications At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application

Agent shall provide online customer service support to the application users of the Customers (Users), that consists of the following:handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Usershandling Users enquiries, advice and suggestions via email or online toolssupporting other business units by liaising with the relevant teams from the Customers end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentationhandling Users complaints, special cases or completing ad hoc tasks as required by CustomerBe proactive, readily available as per schedule for incoming chats and answer them promptlyMeet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality.Utilize support tools and resources necessary to provide the services at a high level on chats.Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience. Qualifications Following are the requirements:Should be able to work with minimum supervision in a WFH modelCandidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of WiFi ( upto 100 Mbps)Should have relevant experience for customer handling on chats.Proficient in either of the combination of languages in all three modes- Writing/ speaking/reading English/Hindi English/Urdu English/BengaliShould be able to score the minimum score on the assessment by the organization. Willing to work for 5 days in a week with two offs ( Split/consecutive) in a 24*7 environment. Should be open to night shifts. Job Location

Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks ' Qualifications College Degree At least 2 years work experience in Travel Process Job Location

What this job involves Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLLs operation as required Perform other duties as required by JLL and (Client) Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like you To apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills, Strong PC skills A minimum of 2 to 5 years in the facility management industry/hospitality industry with a Bachelors degree Experience in Help Desk operations and processes are required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills. Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO Workplace Regional Lead On-site Chennai, TN Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Position Title: Plant Head Department: Production / Manufacturing Location: Taloja Job Summary: Plant Head is responsible for overseeing the operations plant, ensuring efficient and safe production of aluminum products. This role involves managing the plant's overall operations, ensuring compliance with industry standards, managing personnel, optimizing processes, and maintaining high-quality standards while ensuring the plant operates smoothly, cost-effectively, and safely. Key Responsibilities: Plant Operations Management: Oversee daily operations of the anodization plant, ensuring all processes are running smoothly and efficiently. Ensure that production targets, quality standards, and deadlines are met. Monitor plant equipment, machinery, and facilities, ensuring they are well-maintained and operational. Develop and implement operational strategies for improving plant efficiency and productivity. Quality Control: Ensure the anodizing process meets required quality standards and customer specifications. Develop and implement quality control procedures and ensure compliance. Analyze production results, identify areas for improvement, and implement corrective actions as necessary. Safety and Compliance: Ensure that the plant operates in compliance with safety regulations, environmental standards, and industry guidelines. Implement and enforce safety protocols to minimize accidents and ensure a safe working environment for employees. Monitor and control waste management and hazardous material handling in compliance with legal requirements. Staff Management: Lead, train, and manage a team of plant operators, technicians, and supervisors. Organize shift schedules, manage staffing levels, and allocate resources efficiently. Conduct performance reviews and provide ongoing training and development opportunities for staff. Foster a positive and productive work environment. Budget and Resource Management: Develop and manage the plants budget, ensuring cost control while meeting production goals. Optimize resource utilization, including raw materials, energy, and labor. Identify cost-saving opportunities without compromising on quality or safety. Process Optimization: Continuously evaluate production processes to identify opportunities for improvement in quality, cost, and efficiency. Introduce new technologies and innovations to improve the anodizing process. Work closely with the R&D team to implement new products or production techniques. Customer Relationship and Technical Support: Work closely with customers to understand their requirements and ensure that production processes meet their needs. Address any technical concerns or issues raised by clients and provide solutions in a timely manner. Assist in product development and ensure products meet customer specifications and regulatory standards. Reporting and Documentation: Prepare regular production, safety, and maintenance reports for senior management. Ensure accurate documentation of all operations, processes, and any changes or improvements made. Skills and Qualifications: Bachelor's degree in Engineering (Mechanical, Chemical, Metallurgical, or similar). Proven experience in anodization, electroplating, or a related manufacturing process. Strong knowledge of anodizing process chemistry, equipment, and safety standards. Experience in plant management, including operations, maintenance, quality control, and budget management. Strong leadership and interpersonal skills with experience managing teams. Excellent problem-solving and decision-making abilities. Knowledge of environmental regulations and industry safety standards. Strong communication and organizational skills. Experience: Minimum of 10-15 years of experience with at least 8-10 years in a supervisory or managerial role. Experience in a similar plant head or senior operational role within manufacturing or surface treatment industries. Work Conditions: Full-time position. Must be available for occasional weekend or after-hours work, depending on plant requirements. Ability to work in a manufacturing plant environment with exposure to chemicals, machinery, and other industrial conditions. Salary: 12.5 to 18 lakh per year.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.Job Summary:The Garnishment Specialist I, is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts.Primary/Essential Duties and Key Responsibilities:— Ability to recognize and categorize orders for all garnishment types— Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishments types, including but not limited too Child supportso Releases— Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits— Ability to effectively examine and reconcile garnishments— Respond timely and accurately to internal contacts concerning garnishment deductions— Follows the established process to ensure delivery in compliance for each required mailing— Escalates non-routine inquiries and issues to Garnishment Specialist, Lead and Garnishment Manager— Effectively use appropriate resources which include including process documentation and our compliance reference "˜Complete Guide to Federal & State Garnishments', Garnishment Specialist, Lead, Manager— Attend and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts— Stays current and adheres to federal and state guidelines when handling garnishment orders— Assists with garnishment set-up for new client implementations as requested— Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes— Being a team player always remembering that all clients are our clients— Other Special projects or tasks assigned by Management.Required Qualifications:Knowledge, Skills and Abilities— 1-2 years Garnishment and/or Payroll or any related experience— Intermediate proficiency with Microsoft Office applicationsWord, Excel, Outlook— Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments— Excellent analytical ability within a high transaction volume environment— Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm— Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages— Assists with related special projects as required— Overtime may be required during any calendar quarterExperience, Education, Certification, License and TrainingGraduate / Post GraduatePreferred Qualifications:— Working knowledge of UltiPro is a plus— FPC or CPP is a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Role & Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing decision reviews for Sanctions/AML/Enhanced Due Diligence (EDD) for high and very high risk businesses Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Minimum requirements At least 5+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML, Sanctions or Due Diligence regulations and best practices Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Excellent written and verbal communication skills in English Please help us expedite the interview process by applying here formally: https://stripe.com/jobs/listing/sanctions-operations-manager/6590888

REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) Shifts: US shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance

Operations Lead Revenue Recognition What this job involves: Perform detailed reviews/analysis of Master Agreements and Contracts to ensure that revenue is properly recorded in accordance with ASC 606 Review and verify accuracy of journal entries, revenue accruals and account reconciliations Implement and perform routine checks and balances onrevenue recognition, to ensure an efficient process for ensuringrevenueisrecognizedin the correct general ledger accounts and periods Perform monthly close duties including journal entry preparation and review, account reconciliations, bad debt and aging review etc. Participate in technical interpretation of revenue recognition on key agreements Research and prepare written technical accounting policies and positions for non-standard revenue transactions Document key processes; identify areas of opportunities and create plans to successfully execute improvements Develop and maintain productive working relationships with the finance and controllership teams across all business units Perform ad hoc reporting and special projects as requested Sound like you To apply, you need to have: Prior experience with revenue recognition or work with ASC 606 (IFRS 15/ Ind AS 115) Ability to review and interpret contracts Strong technical and analytical skills Advanced knowledge of Microsoft Excel and Power point Demonstrated ability to work effectively under pressure with multiple and changing tasks Key skills: Strong organizational and interpersonal skills. Strong oral and written communication skills Experience and success working in a team environment. CA / CMA/CWA is must. 8-10 years of relevant experience. 5-7 years of supervisory experience mandatory. What you can expect from us On-site Gurugram, HR Scheduled Weekly Hours: 40

Needs to have a Customer support Team Leading experience For TL roles, candidate needs to have people management experience (Conducting performance reviews, Appraisal discussion’s, Monthly reviews, etc) in addition to above. Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Sales Campaigning, Selling, cross-selling, and upselling products to drive additional revenue. Resource Planning, Career planning, Performance Management, Work Force Management, Team SLA/KRA/KPI,CSAT Training. Effectively reviewing & handle client escalations monitor & analyze key performance indicators (KPIs), driving continuous improvement. Experience or knowledge for Messaging/Web chat Experience/Knowledge of Service Levels, Quality and Productivity KPI’s Manage shrinkages. Skills and Qualifications: Strong Business Acumen, Excellent communication, Proactive approach, Team Management, Positive Attitude. ~ Profiling must be : BPO, Chat/Voice LOBDriving KPI’s NPS, CSAT, IR, FCR, Upselling, Sales Promo etc.) Roster, attrition and Feedback, knowledge of client KPI's, Sales/Upselling. Understanding of performance QUARTILES Coaching/Feedbacks, Consequence Management, Understanding of entire Performance Management System. Good experience into Team management- Attendance, shrinkages, KRA, KPI, Attrition management, conflict management etc.

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

About this role: Wells Fargo is seeking an Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

About this role: Wells Fargo is seeking a Business execution Senior Manager (Corporate Title Executive Director) Business Continuity / Operational Resiliency (M 3) within the Enterprise Business Resiliency Team at India and Philippines In this role, you will: Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and m Work with senior management to develop and execute on Strategy for the Enterprise Business Resiliency Functions to be performed from I &P Partner with various stakeholders & business partners globally and in the region to successfully deliver on Resiliency Execution for Operations Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure EBR functions are delivering to the Global requirements. Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis. Review processes on end-to-end basis for opportunities of improvement, cost avoidance, cycle time reduction, enhanced controls and making them more efficient with Net Savings Manage large team of Senior Individual contributors across Consultants, Sr Consultants, AVPs, Sr AVPs. Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles succession for critical roles, development initiatives and build a culture of continued learning leveraging internal trainings and external certifications / industry certifications Build Expertise across EBR functions performed globally as well as from I &P Contribute to strategic initiatives, by Providing expert inputs on new framework for Resiliency / change requests /Process Enhancements /Taxonomy / Services /Critical products /New Tool Build out / System of Records/Reporting and Analytics Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions. Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions. Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary. Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc.for resiliency global deliverables performed from I&P Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls. Build a framework for functional training to enable SME Capability to build for the EBR Global delivery Required Qualifications: 15-20 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 10+ years Management experience Desired Qualifications: Minimum, 15 years of experience including Resiliency/Business Continuity Management (BCM) & Operations Experience of running large teams in a global environment. Minimum 10+ years of experience in Business Continuity / Operational Resiliency in Banking & Financial (BFSI) / GCCs Minimum 10+ years of People Management experience in managing Senior Resources and large teams. In depth understanding of entire life cycle of BCM (Policy, governance, development of BCPs, SOPs, Response Plans, Site / City Testing, Incident /Crisis management etc.) Work with senior management to develop and execute on Strategy for the Operations Resiliency to be performed from I &P Experience in Resiliency functions like Planning , Governance, Quality Review, 3rd Party Resiliency, Reporting & Analytics, Exercise & Maintenance, Service Governance, Resiliency Transformation, Change Management, Continuous Improvement, Controls for Resiliency, Incident Management. Partner with various stakeholders & business partners globally and in the region to successfully deliver on the Global Delivery Functions Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure Enterprise Business Resiliency (EBR) functions are delivering to the Global requirements. Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction. Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis. Review processes on end-to-end basis for opportunities of improvement, cost avoidance, reduction in steps, cycle time reduction, enhanced controls and making them more efficient with Net Savings. Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles, succession for critical roles, development initiatives andbuild a culture of continued learning leveraging internal trainings and external certifications / industry certifications. Build Expertise across EBR functions performed globally as well as from I &P Contribute to strategic initiatives, by providing expert inputs on new framework for Resiliency / change requests /process enhancements /taxonomy / services /critical products /New Tool Build out / System of Records/Reporting and Analytics Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions. Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions. Functional Ownership for Key EBR functions for Operations resiliency performed from I&P Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting, as necessary. Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc for EBR global deliverables performed from I &P Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls. Build a framework for functional training to enable SME Capability build for the EBR Global delivery functions. Management Reporting for various reviews. Develop mechanisms for strong framework for management reporting, MIS, tracking of actions and evidencing of tracking and closure of any actions on end-to-end basis. Experience in managing global delivery functions involving transition / migration of processes & functions and establishing delivery capability in GCCs. Experience in leading projects / programs involving process re-engineering / transformation. Have managed key partners in Business Resiliency Space like Relationship Managers, Resiliency Officers, BC Quality Reviewers, 3rd Party QR, Vendor Assessments etc. Been involved in RCSA/ risk reviews /audits / control testing activities. Participated in various risk boards / control councils at country / business / function level. Hands on ability to work on Data / MIS /Reporting / management presentations for Senior Stakeholders and Business Reviews Strong communication, presentation,influencing and stakeholder management skills. University: Degree in Business or related discipline, MBA preferable Industry Certification in Business Continuity would be preferable. Job Expectations: Manage the end-to-end delivery of Resiliency for Operations as a Global Delivery Activity performed out of India and Philippines This position will report to the Head of EBR for India and Philippines and Functionally to the Global Head of Resiliency Execution for Operations Some of the Key Stakeholders include the leadership team of Enterprise Business Resiliency, Global Resiliency Leads, I &P Leadership Team, Controls, Independent Risk, Audit, HR, COO, CAO, Corporate Properties and Corporate Security and Technology, Regulatory Relations, 3rd Party Vendorsand Business Groups / Enterprise functions /Operations Leadership team Building a Best-in-class Talent Capability for Operations Resiliency / EBRfunctions atI&Pwith focus on achieving Sustained delivery, Meeting risk and Control guidelines, transform processes and take functional ownership for the EBR Functions performed at I &P Ability to work in a fast-paced deadline driven global operations environment. Senior level experience in or Exposure to Change Management/ Program management/ Solutioning at global level preferred Excellent Communication, planning and organizing skills The following will provide candidate greater strengths to perform on the role: Experience in Program Management / Project Management / Operational Risk /Control/ Risk reviews including audits Good expertise on Data management, Excel / MIS / Reporting Tools / Power Point. Ability to present data / approaches / strategy / management updates in the form of effective presentations/ management updates for reviews Exposure to tools like Everbridge / Service Now / Tableau / Fusion / SharePoint etc. Experience in working with Partners across Operations, Technology, Corporate Security, Corporate Properties, Finance and HR. Industry certification on Business Continuity from bodies like BCI /DRI Ability to partner & collaborate with stakeholders located both locally & globally in achieving shared business objectives & goals. Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST 10.30pm IST, subject to earlier or later hours at times as business requires. Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organizations In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week . This role may require you to work ~5 weekends a year. Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST 10.30pm IST, subject to earlier or later hours at times as business requires. Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organizations In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week . This role may require you to work ~5 weekends a year. 26 Jun 2025 To request a medical accommodation during the application or interview process, visit . Wells Fargo maintains a drug free workplace. Please see our to learn more.

Title: Operations Management Trainee Location: Hyderabad, Bangalore, Patna, Kolhapur, Cochin, Chennai - Onsite Employment Type: Intership/Permanent Experience Level: Freshers / Recent Graduates Role: As an Operations Executive , you will support the end-to-end execution of MICE and Leisure travel programs. You will coordinate with multiple vendors to get the best deals, optimize costs, and ensure the smooth delivery of services during tours and events. Responsibilities: Support in achieving Gross Operating Profit targets for the MICE/Leisure business. Coordinate with suppliers (hotels, transport, airlines, DMCs) for competitive quotes and optimized services. Monitor and control tour operating costs while maintaining service quality. Ensure timely communication and coordination with suppliers for real-time client requirements. Assist in upselling activities to improve profitability and enhance client on-ground experience. Maintain accurate tour costings and reconcile with statement of margins. Handle vendor payments and file closures as per company processes. Ensure smooth execution of group operations as per agreed terms. Stakeholders you'll work with Internal Teams: Business Leaders and Decision Makers Sales & Marketing Teams Operations and Support Staff Cross-functional Teams across Departments External Contacts: Clients (Corporate and Leisure Groups) Travel Suppliers & Vendors (Hotels, Airlines, Transporters, DMCs) Consultants and Travel Partners Local Service Providers and Agencies Who Should Apply? Fresh graduates (BBA / B.Com / Hospitality / Travel & Tourism) passionate about travel operations and event management. Strong communication & coordination skills. Basic understanding of travel planning/logistics is a plus. Willingness to learn, adapt, and grow in a fast-paced environment.

Responsibilities: * Lead cross-functional teams * Manage budgets & resources effectively * Ensure project success within timeline & scope * Collaborate with stakeholders * Monitor program performance * Program Designing * Corporate Communications Annual bonus

Position: Personal Assistant to Director Location: Fort, Mumbai, Maharashtra Firm MH Co & Law About Us: MH Co & Law is a boutique legal firm specializing in Real Estate & Property Laws, Regulatory Practice, Family Constitution, Succession, Estate Planning, Trust & Private Clients, and Intellectual Property Rights. We are committed to delivering strategic legal counsel with discretion, precision, and integrity. Role Overview: We are seeking a proactive, highly organized, and discreet Personal Assistant to support the Director/Partner. This role requires someone who can manage both professional and personal tasks with efficiency and confidentiality. Key Responsibilities: - Manage calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take minutes - Handle confidential documents and sensitive information - Liaise with clients and internal teams - Assist with personal errands and logistics as needed - Maintain task lists and follow-ups Requirements:

1. Brief Job Description: To handle operations in North including Key Client Business and part of business development. 2. Key Results Areas ( KRAs) & Key Deliverables: Handle operations efficiently meeting all KPI ensuring team deliver in time with no major dissatisfaction. 3. Technical / Behavioral / Managerial / Critical Skills Desired: Garment production / Textile Background. Modest know how on Business development. Good in communication skills, decision making, providing innovative solutions in time. Should be able to take responsibility and Honest. 4. Experience Profile: Minimum Years: 8 years in operations Industry/ Sector : Garment / Textiles Scope of job /Activities handled : Operations majorly with some knowhow on Business Development 5. Qualifications: Essential : Degree in Textiles / Apparels. Desirable : Experienced in Production & Quality control Specialization : Experience in Operations majorly with added experience in Business development with Good communication skills. Interested candidates please share CV on sayeeda.pathan@sgs.com

Job description Job Title: Operations Executive Investment Support Location: Lower Parel, Mumbai Experience: 2+ years preferred About Us: Join a growing wealth management team where operational excellence drives client satisfaction. Our Operations team ensures every clients investment journey is seamless, accurate, and efficient. If you are passionate about backend investment operations and delivering top-notch client service, we invite you to be a part of our success story. Role Overview: As an Operations Executive, you will be the backbone of the client onboarding and investment transaction process. You will work closely with Relationship Managers to deliver a world-class client experience, handling everything from account creation to investment execution with precision and professionalism. Key Responsibilities: Account Opening & KYC: Manage end-to-end account opening for mutual funds and other investments. Perform KYC documentation checks, verifications, and compliance adherence. Coordinate with clients for collection of required documents and resolve discrepancies. Investment Operations: Execute client instructions for mutual fund purchases, SIP registrations, insurance policies, and other transactions. Ensure timely processing and accurate reporting of all investment activities. Client Coordination: Act as a key liaison between clients, AMCs, platform partners, and internal teams. Provide proactive updates to clients regarding their account status, transactions, and investment portfolios. Data Management: Maintain and update MIS reports, trackers, and Google Sheets to ensure operational transparency and timely reporting. Ensure all activities are compliant with internal policies and regulatory requirements. What Were Looking For: Graduate (any stream) with excellent communication skills in English. Hands-on experience in investment operations, especially in account openings (Demat, Mutual Funds), KYC processing, and client servicing. Strong understanding of mutual funds, SIPs and investment platforms. Proficient with MS Office, Google Sheets, Email communications, and online meeting tools (Zoom, Google Meet). Highly detail-oriented, organized, and committed to service excellence. Ability to work collaboratively in a fast-paced environment while maintaining high accuracy and confidentiality standards. Why Join Us? Be part of a dynamic and growing wealth management firm where your expertise will be valued. Opportunity to work alongside seasoned professionals and expand your domain knowledge. A collaborative work culture that focuses on learning, excellence, and professional growth. Your contributions will have a direct impact on client satisfaction and organizational success. If you have the passion for investment operations, enjoy working behind the scenes to deliver a flawless client experience, and have a strong eye for detail, we would love to hear from you!

Job Requirements To formulate the store strategy in alignment with the overall business strategy to effectively manage the sales, operations, marketing & administration of a store and to meet or exceed the business targets of sales, profitability, ROI etc. External Interfaces Internal Interfaces Key customers Government Officials/Regulatory Authorities Regional teams IRSG team VM team Merchandising team Support teams Job Requirements Education GraduateRelevant Experience 6- 8 years with experience in similar positions of responsibility Behavioural Skills Customer Centricity Delivers Results Build Effective Teams Nurtures Relationships Influences for Impact KnowledgeSales/ retail experience Stakeholder Management Process Contributions Process ContributionProcess OutcomePerformance Measure Sales: Sales planning: Business plan formulation Provide inputs to the ABM/ RE to consolidate the potential sales on the stores and develop the annual business targets Develop and seek approval on the manpower norms for the store with the ABM/ RE Annual business plan Year on Year business growth Sales: Evaluation and control: Conducting business performance reviewsMonitor the financial performance of store against targets periodically Develop and implement reporting & review mechanisms to track operational performance and ensure course correction Business performance review calendar Percentage of deviation from target achievement Sales: Retail Operations: Store ManagementDrive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization Ensure adherence of the staff to the Code of Conduct viz.Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified Ensure implementation of lean retaining principles in the store Store operating policy Increase in customer satisfaction score Increase in revenue Number of cases of non-compliance Adherence to timelines Sales: Retail marketing Develop the annual marketing plans and BTL activities along with the ABM Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc. Annual retail marketing calendar Increase in sales Increase in customer satisfaction scores Sales: Retail Operations: Scheme managementEnsure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams Provide inputs to the ABMs, REs and retail operations teams in developing region specific schemes for potential seasonal improvement in sales Scheme roll out Adherence to timelines Sales: Retail Operations: Feedback managementCollate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings Participate in product meet periodically and select the products as per the prevailing trend and customer demands Feedback mechanism Increase in customer satisfaction score Sales: Retail operations: Incentive managementEnsure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed Incentive scheme management Number of cases of non-compliance Sales: Retail operations: Training and developmentConduct training need analysis in the store and nominate staff to undergo re-training when required Conduct specific training and re-training sessions to the store staff on new systems, policies and processes Annual training calendar Effectiveness of training Increase in sales Sales: Retail operations: Recruitment & SelectionConduct interviews for the selection of store staff with coordination from the HR teams and regional teams Recruitment policy Quality of new hires Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services Complaint resolution policy Customer satisfaction scores People & Talent Management Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Employee Engagement Performance Diversity & Integration