3379 Operations Management Jobs - Page 46

Managing all high profile clients fortheir queries and complains Coordinating with internal teams fortimely resolution of all queries Analyzing all queries for their TATs andresolutions Handling complains of RelationshipManagers and clients as well received via e-mails and calls Arranging Con calls meetings withinternal /external stakeholders to discuss issues and to smooth internalprocess coordination Any name changes in authorized person,policy no policy name along with contact numbers are performed in Group Asia IRDAI / Escalation Management / MIS Essential criteria Strong Communication / Email skills Customer service background Insurance Background preferred Should be a graduate / Western Linecandidates preferred

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management: Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management: Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement and Documentation: Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in RD and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply.

Roles and Responsibilities 1) Responsible for efficient planning for the Organization task and the execution. 2) Responsible for Monthly/Daily Target Delivery in line with the plan. 3) Responsible for Distributors management in the assigned geography. 4) Responsible for Team management (SO and DSM) in the assigned geography. 5) Responsible for Daily joint market working with the front line team in order to ensure the productivity is in line with the plan. 6) Responsible for ensuring 100% placement of product’s across Right/Relevant outlets. 7) Responsible for rolling out Loyalty program with the Key retailers to bring retailer’s interest in the selling of the products. 8) Responsible for driving Beat Efficiency. 9) To ensure Daily reporting as per the Company Policy. 10) In-Depth knowledge of Delhi/NCR area and good equity with the Retailers. 11) Responsible for Primary/Secondary Sales. Desired Candidate Profile * Bachelors degree in Business, Marketing, or a related field. * Proven experience in FMCG sales with a track record of achieving targets. * Excellent communication and negotiation skills. * Strong analytical abilities to interpret sales data and market trends. * Adaptability and a results-driven mindset. Perks and Benefits Salary & Incentive best in industry

Roles and Responsibilities 1) Responsible for Distributor shortlisting/appointment in the assigned area. 2) To be able to manage a team of DSMs (Distributor’s Sales Man) 3) To ensure Daily Market Visits as per the beat plan. Minimum 25 Outlets to be visited Daily. 4) To ensure placement of product’s and driving sales from the outlets. 5) To be able to execute loyalty program with Top Retailers in the assigned area. 6) To ensure execution of the orders from the Distributor’s. 7) To be able to ensure self-delivery of the Monthly/Daily Targets. 8) To ensure Daily reporting as per the Company Policy. In-Depth knowledge of Delhi/NCR area and good equity with the Retailers Desired Candidate Profile * Bachelors degree in Business, Marketing, or a related field. * Proven experience in FMCG sales with a track record of achieving targets. * Excellent communication and negotiation skills. * Strong analytical abilities to interpret sales data and market trends. * Adaptability and a results-driven mindset. Perks and Benefits Salary & Incentive best in industry

Generalist, Strategy and Operations About the role: Join our dynamic team and get a front-row seat to company-building! You'll work closely with a senior leader, driving key initiatives across product, tech, operations, brand, and growth. This role offers unparalleled learning opportunities, where you'll: Drive outcomes and solve complex problems Streamline processes and optimize operations Contribute to strategic decision-making Develop a broad skill set across multiple functions Ideal for sharp, driven individuals seeking a career-defining role that offers rapid skill development and exposure to various business areas. Job Role and Responsibilities: 1. Strategic Support: Assist senior leadership in developing and implementing business strategies across product, tech, operations, brand, and growth. 2. Operational Excellence: Streamline processes, optimize operations, and ensure seamless execution of key initiatives. 3. Problem-Solving: Identify and resolve complex problems, collaborating with cross-functional teams to drive outcomes. 4. Project Management: Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines. 5. Data Analysis: Collect, analyze, and interpret data to inform strategic decisions and optimize operations. 6. Communication: Liaise with senior leadership, teams, and stakeholders, ensuring effective communication and alignment. 7. Innovation: Identify opportunities for improvement and propose innovative solutions to drive business growth. Skills and Educational qualifications Required: 01 yr experience | Fresher or early career Degree in CS / IT / Engineering / Economics preferred Tech-savvy and resourceful — you're comfortable picking up new tools, AI-literate, and willing to find answers independently You take full ownership — proactive, reliable, and unafraid to roll up your sleeves Comfortable with ambiguity, fast turnarounds, and working across different teams Bonus if you’ve used tools like Google Sheets, Notion, SQL, or Figma — or are excited to learn them fast You’re hungry to grow and ready to put in the work for a steep learning curve Where Would This Role Take You? This is a launchpad role. In 12–18 months, you could: Transition into Product, Strategy, or Business Operations In 36 to 48 months, you could Apply for a top-tier MBA with a standout portfolio of work, mentorship, and recs Our alumni have gone on to pursue higher education in globally renowned institutions such as Harvard Kennedy School, INSEAD, Wharton, ISB, London Business School as also pursuing careers in McKinsey, BCG, Google, Meta to name a few. More than a dozen of us have gone on to found game changing organisations - education non profits, social enterprises, venture Backed AI companies. About Milaap Milaap (https://milaap.org/) is India’s largest crowdfunding platform for personal and social causes,especially health care and related needs. Constantly endeavoring to make it easier for people to raise money online for the causes that matter to them, the platform enables lay-people to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about. Milaap community of funders come from over 130 countries across the world and have contributed over INR 440 Cr from 150,000+ projects across India.

Partnership Program Management: Develop and execute strategic plans to drive the growth and success of the partnershipprogram. Identify and pursue new partnership opportunities that align with organization goals. Build and maintain strong relationships with key partners, ensuring mutual benefits andlong-term collaboration. Enable partners to succeed by providing the necessary support, resources, and training. P&L Management: Oversee the financial performance of assigned verticals, ensuring profitability andsustainable growth. Business Development: Identify and pursue new business opportunities and partnerships. Collaborate with partners to co-develop and co-market innovative solutions using the DfOS platform Operational Excellence: Ensure efficient and effective delivery of services and solutions. Implement best practices and continuous improvement initiatives to enhance operationalperformance. Product Development: Lead the innovation and development of new products and solutions in collaborationwith partners. Partner with Product and Engineering teams to design scalable, impactful solutionstailored to partner needs. Team Leadership: Lead and mentor a team comprising Directors of Strategic Accounts, Key AccountManagers, and the Delivery team managing the partnership Business Unit (BU). Foster a high-performance culture focused on accountability, innovation, and customersatisfaction. Strategic Partner Alignment: Act as the strategic point of contact for key partners within the industry. Align partner needs with tailored solutions and proactive engagement strategies. Ensure the partnership vertical becomes a major source of revenue for Df-OS in India andabroad. Requirements 12-15 years of leadership experience with P&L responsibility. Proven experience in business development and operational management. Strong background in driving technology adoption and innovation. Factory exposure and understanding of factory transformation. MBA in Sales and Marketing or Operations. Excellent strategic thinking, problem-solving, and communication skills. Ability to lead and inspire teams

The Procurement Manager is responsible for overseeing the universitys procurement operations, ensuring the timely and cost-effective acquisition of goods and services while maintaining compliance with institutional policies and statutory requirements. Key Responsibilities: Procurement Planning and Strategy Develop and implement procurement strategies aligned with the universitys goals and budget. Prepare annual procurement plans in coordination with various departments. Identify opportunities for cost savings and process improvements. Vendor Management Source, evaluate, and negotiate contracts with suppliers and service providers. Maintain and update a database of approved vendors and suppliers. Build and maintain professional relationships with vendors to ensure high-quality service. Compliance and Policy Adherence Ensure all procurement activities comply with university policies, statutory regulations, and ethical standards. Maintain transparency and integrity in the procurement process. Conduct periodic audits of procurement records. Operational Management Review and approve purchase requisitions, orders, and contracts. Monitor procurement budgets and ensure financial prudence. Address and resolve issues related to delayed deliveries, defective items, or disputes with vendors. Documentation and Reporting Maintain accurate records of procurement transactions. Prepare detailed reports on procurement activities for university leadership. Monitor market trends and provide insights into cost-effective purchasing practices. Team Management Supervise and mentor procurement staff, ensuring adherence to best practices. Conduct training sessions to keep the team updated on new regulations and systems. Foster a collaborative and goal-oriented work environment. Qualifications & Skills Required: Bachelor s degree in Business Administration, Supply Chain Management, or a related field. Master s degree or professional certification (e.g., CPP, CPM) preferred. Strong negotiation and contract management skills. Proficiency in procurement software and tools. Excellent organizational and multitasking abilities. Strong interpersonal and communication skills. Knowledge of applicable procurement laws and regulations.

Manage end-to-end supplier onboarding process, ensuring all required documentation & due diligence Monitor onboarding status, maintain records, & generate report on progress Ensure documentation is maintained as per audit & regulatory standards.

Roles and Responsibilities Manage daily operations of indoor amusement centers, ensuring smooth functioning and customer satisfaction. Oversee team management, including hiring, training, and performance evaluation. Develop and implement strategies to increase revenue growth through effective marketing campaigns. Ensure compliance with safety regulations and maintain high standards of cleanliness and organization. Foster strong relationships with customers, vendors, and stakeholders to drive business growth. Desired Candidate Profile 4-9 years of experience in managing indoor amusement centers or similar industries. B.Com (Any Specialization) / B.Tech/B.E. (Any Specialization). Strong communication skills for effective leadership and relationship building. Excellent time management skills for prioritizing tasks efficiently.

Job Role We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Skills: voice process,basic computer skills,excellent communication skills,typing skills,communication skills,customer service,bpo,communication,international voice process

We are hiring enthusiastic and customer-oriented professionals for our International Voice Process . If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required. Skills: voice process,bpo,communication skills,basic computer skills,excellent communication skills,customer service,typing skills,communication,international voice process,call handling,problem-solving

About Us: Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands. Job Title: Regional Business Manager (RBM) Location: Hyderabad Reports To: Retail Operations Head Role Summary: We are seeking a dynamic and results-driven Regional Business Manager (RBM) to lead and drive sales growth across a defined cluster/region of our optical retail stores. The RBM will be responsible for ensuring the delivery of business objectives through strategic planning, team development, superior customer experience, and high-performance execution at the store level. Key Responsibilities: Sales Leadership: Drive topline sales performance across assigned clusters by setting clear sales targets and monitoring achievement on a regular basis. Team Management: Lead, coach, and motivate Store Managers and front-line staff to achieve business goals. Foster a culture of ownership, accountability, and high performance. In-store Customer Experience: Champion world-class customer service standards through initiatives like Eye Camps, in-store visual merchandising, and experiential zones. Operational Excellence: Ensure smooth day-to-day store operations, adherence to SOPs, inventory control, and optimal manpower planning. Business Planning: Create and execute local area marketing plans to enhance footfall and brand visibility. Leverage market trends and customer feedback to improve store-level performance. Performance Review: Conduct regular performance reviews of stores and staff. Identify training needs and work with HR/training teams to bridge skill gaps. People Development: Build a strong talent pipeline through mentoring, recognition, and succession planning. Cross-functional Collaboration: Work closely with marketing, merchandising, supply chain, and HR teams to support regional growth initiatives. Reporting & Analysis: Analyze store-level performance data and provide actionable insights to management for continuous improvement. Key Requirements: 10-12 years of experience in retail sales/operations management, preferably in optical, lifestyle, fashion sectors. Proven ability to drive sales through customer-centric initiatives and innovative campaigns like Eye Camps and promotional events. Strong leadership and people management skills with a track record of building high-performing teams. Excellent communication, analytical, and problem-solving abilities. Experience working in a fast-paced, multi-store retail environment. Ability to travel across assigned regions/clusters as needed. Why Join Us? Be a part of one of the fastest-growing optical retail brands in India, where you will have the opportunity to lead from the front, shape regional success stories, and make a real impact on customer lives by improving vision and confidence. Whats in the Magic Box for You: Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders. Our employees Have fire in the belly, Dress up for Presence & for Consistency, Obsessed with Detail, Jack of all Trades, Opinionated, Risk Takers So, if you have these traits, Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace, whereYou will surprise yourself! RBL is committed to diversity in its workforce and is proud to be an equal opportunity employer. RBL considers qualified applicants without regard to race, color, ancestry, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. RBL is an Affirmative Action and Equal Opportunity Employer.

Skills Skill Accounts Receivable Process Improvement Medical Billing MIS Outsourcing Vendor Management Transition Management Operations Management Revenue Cycle BPO Education Qualification No data available CERTIFICATION No data available Processing of Medical Data Entering charges and posting payments in the software Ensure that the deliverables to the client adhere to the quality standards. To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Healthcare concept. Should have 6 months to 3 Yrs of Payment Posting or Demo & Charge or Correspondence or Charge Entry Understand the client requirements and specifications of the project Ensure targets are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Applying the instructions/updates received from the client when doing the production. Update their production count in SRP and Online score card. Prepare and Maintain reports

Skills Skill Accounts Receivable BPO Process Improvement Vendor Management Operations Management Performance Management Business Analysis Account Reconciliation Human Resources MIS Education Qualification No data available CERTIFICATION No data available Processing of Medical Data Entering charges and posting payments in the software Ensure that the deliverables to the client adhere to the quality standards. To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Healthcare concept. Should have 6 months to 3 Yrs of Payment Posting or Demo & Charge or Correspondence or Charge Entry Understand the client requirements and specifications of the project Ensure targets are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. Applying the instructions/updates received from the client when doing the production. Update their production count in SRP and Online score card. Prepare and Maintain reports

Skills Skill Vendor Management Service Delivery CRM Project Management Business Development MIS Operations Management BPO Process Improvement Telecommunications Education Qualification No data available CERTIFICATION No data available : Understand the quality requirements both from process perspective and for targets. To Train effectively the new joiners on Medical Coding concept with the guidelines. TomonitorTrainees productivity and quality output per OJT glide path/ramp up targets. Providing continuous feedback in a structured manner. Educating on the client specs and guidelines. Educating on the latest updates on the coding aspects. Carrying out one-on-one session on the repeated errors. To provide feedback on productivity and quality of trainees to Team Leads. To pass on the QC feedback effectively to the trainees. To help Team Leads in early confirmation of Trainees by providing the valuable inputs. Job Specification Minimum of 3 Years of Professional and Relevant Experience in Medical Coding with specialty Surgery. Extensive Coaching & Trainingas per process defined. Must have Variant Training & Coaching Strategy. Must have Coding Certification like CPC, CCS, COC, AHIMA. Any graduate will do. Shift Details:General Shift / Day Shift Work Mode:WFO

Skills Skill Vendor Management Global Delivery CRM PMP Outsourcing Project Management SDLC Solution Architecture IT Service Management ITIL Education Qualification No data available CERTIFICATION No data available Job Title Senior Manager - Operations Department Delivery Speciality Multi-speciality (E&M IP/OP, ED profee,facility, Surgery, Anesthesia) Job Summary We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. Key Responsibilities Operations Management Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making. Qualifications & Skills: Education Bachelor’s degree or a Master’s degree or relevant certifications is a plus. Experience 12-18 years of experience in operations management in US healthcare (Medical Coding). Proven track record of managing teams, driving process improvements, and achieving operational goals. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on approach to execution. Proactive, self-motivated, and results-driven.

Company: Mercer Description: Mercer is seeking candidates for the following position based in the Noida office. This is a hybrid role that has a requirement of working at least three days a week in the office. Director Metrics, Analytics & Reporting (Grade G) Location - Noida What can you expect We are looking to hire a Director in the Global Benefits Management (Health Operations) Global Benefits Management - A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market. We provide aggregated reporting, coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company This role encompasses managing the team who perform coordination activities for Mercers large GBM accounts (currently 80 clients). The teams activities include insurance policy renewal tracking and coordination, data collation from local country offices, production of client deliverables for MCG colleagues, and updating Mercers two main systems (GBMA and MG+) We will count on you to: Supervise team whose main responsibility is to track and co-ordinate client employee benefits insurance policy renewals and broking implementations across the different client locations Ensure team has appropriate training and resources to complete their assigned tasks Ensure team is completing tasks based on agreed-on timelines Handle issue escalations from team, local country contacts, MCG coordinators Assign team resources to client projects, including contingency plans for team absences or during peak projects Plan for and execute staff development, including development plans for all levels of employees Draft and implement career path progression, beginning at level C and progressing from there Ensure strong operations routines are in place metrics, workflow, capacity management, quality assurance, identifying and mitigating risks, Drive continuous improvement Liaison with GBM stakeholders to develop and execute COE strategy and execute / report on progress Regularly schedule calls / meetings with stakeholders for short- and longer-term planning for the COE and GBM delivery as a whole Annual forecasting of demand / staffing / budgeting for the team Drive expansion of scope of activities / client transitions to the team Sit on steering groups with various stakeholders as appropriate GBM intellectual capital Work with stakeholders to determine the intellectual capital the GOSS team will own Ensure the intellectual capital is up to date, appropriate for clients, and available to colleagues Lead and champion COE standardization initiatives for templates and processes. NoteApplicants should be flexible working in shifts What you need to have Graduate with a minimum of 15+ years experience in healthcare operations Strong leadership and people management skills Excellent critical and strategic thinking skills Excellent interpersonal skills Strong oral and written communication skills Ability to prioritize and handle multiple tasks in a demanding work environment Ability to coach others on managing timelines for critical deliverables and keep open communication channels on progress Ability to partner and work with colleagues locally and globally to meet the deliverables Ability to supervise a team of individuals working on outsourced tasks, and handle escalated issues professionally Ability to interact with onshore leadership, lead discussions as needed, and provide relevant reporting Building a culture of continuous improvement; working with continuous improvement tools and methodologies Proficiency in MS Office Tools (Excel, PowerPoint, Word) What makes you stand out Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Adaptable communicator, facilitator and problem solver High attention to detail Ability to multi-task and prioritize time effectively Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Looking for challenging role If you really want to make a difference - make it with us Siemens Energy is focused on helping customers navigate the world’s most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. With us, you can do something significant that benefits society and human progress Your New Role – Site Service Manager O&M We don’t need superheroes, just super minds. The candidate shall be responsible for Offer Management of High Voltage Gas Insulated Switchgear (GIS) for Export Markets. A highly agile, solution-minded professional who can think out of the box and consistently exceed business expectations in a deadline-conscious environment while balancing Siemens’ solutions with customers’ expectations. Responsibilities: 1. Condition Monitoring and Testing: Expert knowledge of Offline and Online Condition Monitoring and testing of switchyard equipment. Strong understanding of Relay Protection Systems/Schemes (Numerical with SCADA) to ensure error-free operations and maintenance. 2. Substation Operations & Maintenance: Handling Preventive Maintenance, Breakdown Maintenance, and testing of substations (up to 400kV AIS and GIS). Managing the Operation & Maintenance of high-voltage substations and transmission lines. 3. Team Leadership and Training: Empowerment and Technical Training of site employees for Power Transmission products, including: Extra High Voltage Power Transformers Isolators Lightning Arresters (LA) AIS equipment and Capacitor Banks Leading a team of engineers and skilled technical professionals on-site. 4. Customer and Vendor Management: Customer coordination and ensuring a customer-centric approach. Managing contracts, on-site vendors, and ensuring seamless site management. 5. Safety and Compliance: Ensuring Environment, Health, and Safety (EHS) awareness and compliance with Siemens and customer standards/protocols. Qualification & Skills: Education: Graduate Engineer in Electrical or Electrical and Electronics Engineering with 6-7 years of experience, OR Diploma in Electrical Engineering with 9-10 years of experience. Experience: Strong background in High Voltage Power Transmission operations and maintenance (up to 400kV AIS and GIS). Experience in electrical utility areas will be an added advantage. Technical Expertise: Advanced knowledge of switchyard equipment testing, relay protection systems, and SCADA schemes. Hands-on experience in periodic and breakdown maintenance of substations. Soft Skills: Leadership Skills: Proven ability to lead on-site teams and technical staff effectively. Analytical Skills: Strong ability to analyze technical challenges and provide solutions. Customer-Centric ApproachAbility to coordinate with customers and exceed expectations. What We Offer: This role is based in Vadodara. You’ll also get opportunities to travel to other locations across India and beyond. In return, you’ll get the chance to work with teams impacting cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future in over 200 countries. We’re dedicated to equality and diversity, making employment decisions based on qualifications, merit, and business needs. Bring your curiosity and imagination and help us shape tomorrow.

Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.

Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.

Position Title : Sr. Director - Operations & Engineering Accountable to: Chief Development & Operations Officer Location: Bangalore, India Seniority: Executive Introduction Edify Engineering solution is a Bangalore based advanced engineering and consulting organization that specializes in Strategic consulting services, Turnkey solutions, Manufacturing and Supply chain management services with a team of 20+ members from various technical & non-technical disciplines. Backed by a combined experience of over 120+ years, we deliver unique& disruptive solutions catering to customer needs and are driven by enthusiasm and endurance to achieve this goal. Our client, Energy Vault is the creator of renewable energy storage products that are transforming the worlds approach to utility-scale energy storage for grid resiliency. Our clients comprehensive offerings include our proprietary gravity, battery, hybrid/green hydrogen energy storage solutions and our technology-agnostic software suite that orchestrates and integrates multiple energy asset types (storage & generation) while optimizing dispatch, costs, revenues, and overall asset performance. About the role We are seeking a senior leader to serve as Vice President of Engineering and Operations for Energy Vaults India operations center (IOC) within Edify Engineering Solution. IOC shall be set up in Bangalore, Karnataka and house various engineering disciplines who shall work with team leads in USA and Australia. This is a pivotal and key leadership position to help Energy Vault set up and scale its engineering and operations capabilities which shall support businesses in Americas, EMEA and APAC. IOC shall staff roles in Electrical, power systems and civil design engineering for project drawing packages review and approval, power systems engineering for electrical studies, application engineering for system sizing and costing, CAD drafting for electrical SLD and layouts, project support roles such as document controls and management, project controls and contracts management, project scheduler etc. What you will do Work closely with Energy Vaults legal, finance and people ops team to set up office and operations facilities in Bangalore, India. Includes office and facility set up, payroll and legal entity set up and other frame work necessary to execute operations for Energy Vault in India. Lead and develop key strategies for hiring and training a high-performance engineering team and operations teams with fostering a culture of innovation, collaboration, and continuous improvement. Develop and execute the strategy aligned with the company's business objectives. Set up SOP(standard operating procedures) across all work streams with stake holders in Applications Engineering, Project Engineering, Software and controls engineering to deliver ongoing tasks and work order requests. Set up a remote operations and monitoring center for Energy Vault’s projects to provide with 24x7 plant monitoring with technical support and ticket tracking system. Drive continuous improvement by utilizing Kaizen and lean six sigma processes to improve quality and accuracy of deliverables and reduce waste. Implement best practices in engineering and project management to ensure timely delivery of work orders with great quality and accuracy. Work closely with internal and sometimes external stakeholders, including customers, partners, and regulatory bodies, to ensure alignment on technical specifications, compliance, and market needs. Identify and mitigate risks related to design, development, and deployment. Ensure compliance with regional standards, industry standards, safety regulations, and environmental policies. Manage the overall India operations budget, including any capital expenditures, staffing and facilities. Allocate resources effectively to maximize productivity and project outcomes. What a qualified candidate should possess Master’s degree in Electrical, Mechanical, Power systems Engineering, or a related field; Master’s or Ph.D. with MBA preferred. 15+ years of experience in running engineering and operations in leadership roles, with a focus on power systems and project execution and delivery. Experience with Solar, Wind, Gas turbine or Energy Storage necessary Proven track record of managing diverse team and delivering projects. Strong leadership and team-building skills, with the ability to inspire and develop engineering talent. Excellent project management skills, with experience managing complex, multidisciplinary projects. Strategic thinker with a proactive approach to problem-solving and decision-making. Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. Experience with regulatory compliance UL, IEC and AS standards for Power systems projects in US and Australia is required.

SUMMARY Freelance Opportunities with GIG4U Join the Gig Revolution! Are you a student, gig worker, or someone looking to earn through short - term, flexible jobs? At GIG4U, we bring exciting freelance gigs across cities, giving you the chance to work with leading brands and gain hands - on experience in the retail, events, fieldwork, and services sectors. Who Can Join? Anyone with passion, energy, and a will to earn! Whether you're a college student, in - between jobs, or looking for a flexible income stream GIG4U is for you. Roles You Can Explore Event Promoters & Event Coordinators Retail Store Executives (Part - Time/Full - Time) Field Promoters & Brand Ambassadors Market Survey Executives Background Verification Executives Freelance Stock Audit Support Merchant Onboarding Executives Product Demo & Field Sampling Staff Freelance Delivery Executives & Warehouse Support Why GIG4U? Flexible Schedules Choose when and where you want to work Quick & Transparent Payouts Per Day, Per Hour, Per Task models Easy Onboarding Process Just sign up and get verified Short - Term Projects Ideal for building experience fast Weekly/Task - Based Earnings Starting from 500/day and up to 20,000+/month Work with Top Brands Boost your profile with real - world gigs No Long - Term Commitment Work when you can, skip when you can’t Requirements A smartphone with internet access Good communication skills Field roles may require a two - wheeler and local travel Must be punctual, proactive, and customer - friendly Benefits Earnings & Payouts: Minimum Earnings: 16,000/month Maximum Earnings: 20,000/month Weekly payouts are based on performance. Earnings may vary depending on specific city slabs.

SUMMARY Freelance Opportunities with GIG4U Join the Gig Revolution! Are you a student, gig worker, or someone looking to earn through short - term, flexible jobs? At GIG4U, we bring exciting freelance gigs across cities, giving you the chance to work with leading brands and gain hands - on experience in the retail, events, fieldwork, and services sectors. Who Can Join? Anyone with passion, energy, and a will to earn! Whether you're a college student, in - between jobs, or looking for a flexible income stream GIG4U is for you. Roles You Can Explore Event Promoters & Event Coordinators Retail Store Executives (Part - Time/Full - Time) Field Promoters & Brand Ambassadors Market Survey Executives Background Verification Executives Freelance Stock Audit Support Merchant Onboarding Executives Product Demo & Field Sampling Staff Freelance Delivery Executives & Warehouse Support Why GIG4U? Flexible Schedules Choose when and where you want to work Quick & Transparent Payouts Per Day, Per Hour, Per Task models Easy Onboarding Process Just sign up and get verified Short - Term Projects Ideal for building experience fast Weekly/Task - Based Earnings Starting from 500/day and up to 20,000+/month Work with Top Brands Boost your profile with real - world gigs No Long - Term Commitment Work when you can, skip when you can’t Requirements A smartphone with internet access Good communication skills Field roles may require a two - wheeler and local travel Must be punctual, proactive, and customer - friendly Benefits Earnings & Payouts: Minimum Earnings: 16,000/month Maximum Earnings: 20,000/month Weekly payouts are based on the performance. Earnings may vary depending on specific city slabs.

IATA UFTAA Certified Diploma in Travel and TourismExperience in fare audit with minimum 1 year experienceEnsure meeting of production targets Quality and Revenue targets and take responsibilityEnsure process compliance with approved procedure and work manual documentation at the process level received from the CustomerAbility to meet all targets setTake on additional responsibilities as and when the need arisesHigh on Values and IntegrityAbility to work in shiftsAnalytical and problem solving skillsGraduate or Under Graduate Qualifications Graduate or Under Graduate

Roles & Responsibilities: Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables. Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website. Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT. Proper coordination with the Graphic designer team and the sales team. Build and maintain strong, long-lasting client relationships. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Collaborate with the sales team to identify and grow opportunities within the territory. Assist with challenging client requests or issue escalations as needed. Approve existing campaigns, Create campaigns, and prolet. Develop and deliver reports for every client. Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement. Key Skills: Communication,Analytical,Problem-Solving,Time-Management,Coordination, Adaptability