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0.0 - 2.0 years

1 - 4 Lacs

Mumbai

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About The Role 8274-Management Trainee-Comm. Bank HO & Support-Risk Product Manager-SUPPORT SERVICES - Financial Inclusion-Financial Inclusion Mumbai, Maharashtra, India About The Role Will be responsible to establish Subsidy backed Business in ABG SME related space. Will be responsible for Data driven Sales, for ABG SME Business Will be responsible for heading marketing activities for entire ABG Business Will be responsible to liase with government agencies for Subsidy Business

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6.0 - 8.0 years

3 - 5 Lacs

Ahmedabad

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About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

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1.0 - 5.0 years

2 - 4 Lacs

Noida

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About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"™s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements: Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hours /work in staggered working arrangement, in case the same is required.

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4.0 - 7.0 years

5 - 9 Lacs

Bengaluru

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Role Summary Procurement Manager's primary responsibility is overseeing the process of sourcing, purchasing, and managing the acquisition of goods and services for an organization. They are responsible for developing and implementing procurement strategies, negotiating contracts with suppliers, and ensuring cost-effective and timely procurement. They also manage supplier relationships, monitor inventory, and ensure compliance with company policies and regulations. Strategic Sourcing and Procurement: Developing and implementing procurement strategies: This includes identifying cost-effective suppliers, negotiating contracts, and managing the overall procurement process. Managing supplier relationships: Building and maintaining strong relationships with suppliers, evaluating their performance, and ensuring they meet the company's requirements. Negotiating contracts: Securing favorable terms and conditions with suppliers, including price, delivery, and payment terms. Monitoring inventory: Tracking inventory levels, optimizing inventory management processes, and minimizing storage costs. Ensuring compliance: Adhering to company policies, regulations, and legal requirements related to procurement. Operational Management: Sourcing and purchasing: Identifying potential suppliers, evaluating their capabilities, and selecting the best options for acquiring goods and services. Preparing and managing purchase orders: Ensuring all purchase orders are accurately prepared and properly authorized. Tracking and managing orders: Following up on orders, ensuring timely delivery, and resolving any issues that may arise. Managing contracts: Reviewing and managing existing contracts, negotiating renewals, and ensuring compliance with contract terms. Preparing reports and presentations: Analyzing procurement data, preparing reports on spending and savings, and presenting findings to management. Collaboration and Leadership: Collaborating with internal departments: Working with other departments to understand their needs and ensure they are met through procurement. Leading procurement teams: Supervising procurement staff, providing training and development opportunities, and fostering a culture of excellence. Identifying and mitigating risks: Assessing potential risks associated with procurement, developing and implementing risk mitigation strategies, and ensuring supply chain stability.

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10.0 - 15.0 years

12 - 18 Lacs

Vadodara

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10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

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8.0 - 12.0 years

12 - 18 Lacs

Gurugram

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Urgent Hiring for Head of Operations, Operations Location: Gurugram , with Site Visits as Required Experience: 8-12 years (minimum 3-5 years in a leadership role within managed spaces/co-working / facility operations) Reports To: Founder / Director / CEO About the company We are a fast-paced, growing start-up in the Managed Office Spaces segment, established in 2023. We specialize in designing, building, and managing tailored workspace solutions for corporates, SMEs, and start-ups. As we expand our footprint, were looking for a seasoned and agile Head of Operations to take complete ownership of site operations, service excellence, and process implementation across all our operational centres. Role Overview The Head of Operations will lead the operations function for all company-managed workspaces, overseeing end-to-end service delivery, site performance, team management, process improvements, vendor coordination and client satisfaction. Ideal candidate will combine strategic vision with hands-on execution & lead a multi-location team to ensure seamless daily operations & long-term operational excellence. Key Responsibilities 1. Operational Leadership & Strategy Drive end-to-end operations across all managed office sites to ensure excellence in service delivery. Set up and continuously refine SOPs, SLAs, escalation protocols, and reporting structures across locations. Align operational practices with the companys commercial and client servicing goals. 2. Team Management Lead and mentor a team of site operations executives/managers. Define KPIs, review performance, and conduct regular team training and evaluations. Act as the escalation point for site-level issues and ensure timely resolution. 3. Site & Facility Management Oversee day-to-day functioning of all sites including housekeeping, security, front-desk, AMC, and engineering services. Conduct regular site audits to ensure compliance with safety, quality, and efficiency standards. Ensure zero downtime for utilities and minimal disruption in day-to-day operations. 4. Client & Stakeholder Engagement Be the face of operations for key clients; manage on boarding, handovers, and ongoing relationship management. Ensure client SLAs are met and proactively resolve issues to maintain satisfaction and retention. 5. Vendor & Cost Control Manage vendor contracts, AMC schedules, procurement needs, and on-ground support teams. Monitor budgets, optimize costs, and ensure cost-effective service delivery without compromising on quality. 6. Reporting & Governance Generate weekly and monthly dashboards on operations metrics, site-wise performance, and client feedback. Collaborate with BD, Projects, Finance, and Admin teams to ensure operational alignment across departments. Requirements Graduate in Business Management / Operations / Engineering (MBA preferred). 8-12 years of experience in operations, with at least 3 years in a leadership role in managed workspaces, real estate, or hospitality. Proven track record of managing multi-site operations and leading cross-functional teams. Strong understanding of FM services, vendor management, and SLA-driven service delivery. Hands-on experience in process design, budgeting, and cost control. Excellent interpersonal and client management skills. Strong leadership, problem-solving, and decision-making ability. Flexibility to travel to multiple locations/sites as required. Why Join Us Lead the core operations vertical of a rapidly scaling start-up. Drive innovation in workspace experience and service delivery. Enjoy autonomy, ownership, and the opportunity to shape the company's operations backbone.

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12.0 - 18.0 years

15 - 30 Lacs

Ahmedabad, Surat, Mumbai (All Areas)

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Hiring for the following positions Location Mumbai 1)Market/Operations Manager 2)Finance Manager 3)Manager/Assistant Manager-Online Marketing 4)Sr Executive-Online Marketing Location-Surat/Ahmedabad Regional Manager 1) Hiring for Market/Operations Manager Location-Mumbai Industry- QSR background Experience Experience-15+ Years in QSR Operational Excellence: Oversee daily operations of multiple QSR locations within a region or market. Ensure adherence to company standards for food quality, customer service, cleanliness, and efficiency. Manage the execution of operational procedures to achieve consistent results in service delivery and store performance. Team Leadership & Development: Lead, mentor, and train restaurant managers and team members to optimize performance and develop future leaders. Provide support to site managers on operational best practices, and assist to improve workflows. Financial Management: Prepare, monitor and control the budget for the assigned market, ensuring financial targets and KPIs are met. Analyze financial performance, identify areas for improvement, and develop strategies to increase profitability. Review profit and loss reports, analyze performance metrics, and work with store teams to improve sales and reduce costs. Customer Experience & Quality Control: Ensure high levels of customer satisfaction by implementing customer service protocols and addressing feedback. Monitor customer satisfaction surveys, mystery shopper reports, and reviews to identify areas for improvement. Compliance & Safety: Ensure that all restaurants comply with local health and safety regulations. Monitor food safety standards, health department inspections, and enforce company policies. Performance & Reporting: Analyze key performance indicators (KPIs), including sales, operational efficiency, labor productivity, and customer feedback. Report on performance to senior management and recommend strategies for improvement. Process Improvement: Drive continuous improvement initiatives in all areas of operations, focusing on increasing speed, efficiency, and quality. Implement new tools, technologies, or best practices to streamline operations and increase productivity . Vendor & Supply Chain Management: Ensure smooth coordination between restaurant operations and suppliers for food, equipment, and supplies. Work with supply chain teams to maintain inventory control, reduce waste, and optimize the ordering process Essential Qualifications and Experience: 15+ years of experience in a senior leadership role, with a proven track record of driving business success in a QSR or similar fast-paced retail environment. Strong leadership and decision-making abilities. In-depth knowledge of business operations, financial management, and strategic planning. Knowledge of industry trends and market dynamics. Bachelors degree in business administration , Hospitality, or a related field (or equivalent experience)Role & responsibilities 2) Hiring for the Regional Manager Location - Surat/Ahmedabad *Note - Candidate required QSR background Experience* *Experience - 13 - 18 years* Sales Operation / culinary experience required Job Description The Regional Manager for QSR is responsible for overseeing the operations, performance, and profitability of multiple restaurant locations within their designated region. This role involves managing teams, ensuring operational excellence, driving customer satisfaction, and achieving business growth objectives in alignment with company standards and goals. Responsibilities: 1. Operational Excellence: Ensure all restaurants within the region adhere to company policies, operational standards, and regulatory requirements. Conduct regular audits to maintain quality, safety, and hygiene standards. Monitor food and service quality to meet or exceed customer expectations. 2. Team Leadership and Development: Recruit, train, and mentor store managers and staff to build high-performing teams. Conduct regular performance evaluations and provide actionable feedback for improvement. Foster a positive and collaborative work environment to boost employee engagement and retention. 3. Financial Performance: Drive revenue growth and profitability by implementing effective sales strategies and controlling operational costs. Analyze financial reports and key performance metrics to identify areas for improvement. Develop and manage budgets, ensuring alignment with company financial objectives. 4. Customer Experience: Champion exceptional customer service across all locations, addressing customer feedback and resolving complaints promptly. Monitor customer satisfaction metrics and implement initiatives to improve the guest experience. 5. Strategic Planning: Collaborate with senior leadership to develop and execute regional growth strategies. Identify market trends, competitive activities, and new opportunities to enhance brand presence. Assist in the rollout of new products, promotions, and initiatives to achieve business objectives. 6. Compliance and Reporting: Ensure compliance with food safety, labor laws, and other regulatory requirements. Prepare and submit operational reports, including sales performance, employee metrics, and other relevant data, to senior management. Qualifications: Experience: Minimum 13 - 18 years of experience in a managerial role within the QSR or hospitality industry, with a proven track record of managing multi-unit operations. Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred). Skills: Strong leadership and team management capabilities. Excellent communication, interpersonal, and problem-solving skills. Financial acumen with experience in budgeting and P&L management. Ability to work in a fast-paced, customer-focused environment. Travel: Willingness to travel frequently within the assigned region. Key Competencies: Strategic thinking and decision-making. Adaptability and resilience in dynamic environments. Customer-centric approach with a focus on quality and service excellence. Strong organizational and time-management skills. Reporting To: Head of Operations. Work Environment: This is a field-based role requiring frequent travel to various restaurant locations within the region. 3) Hiring for Finance Manager Location-Mumbai Industry-Candidate required QSR background Experience* Education: CA/Inter CA/MBA Role Overview: Leading the Regional Finance & Accounts function. Managing and ensuring timely and accurate bills. Ensuring all compliances. Being finance SPOC addressing all queries /concerns related to accounts. Building internal and external relationships related to Finance function. Assisting regional manager in budgeting, PNL analysis and helping in giving all required details and making related MIS. Key Responsibilities: -Reviewing and approving all vendor-related bills, Employee reimbursement & Petty cash. - Reviewing and sharing the payment sheet to HO/common Finance team. - Responsible for addressing all queries raised by respective regional teams. - Doing all the validations and cross questioning and ensuring all process/compliance/policy - Reviewing all Sales Reconciliation /co-ordination with store and ops - Ensuring all vendor reconciliation and ensuring No dues with all parties - Book closing. - Ensuring bills are complete. - Departments Finance training - Being part of all regional reviews and sharing all the details/data required by business - Finance related audits/visits in store and Base kitchens. Qualifications: CA/CWA-with a minimum of 4 years of experience. CA Inter/MBA with a minimum of 8+ years of experience in QSR industry. 4) Assistant Manager or Manager - Online Marketing and Operation Location-Mumbai candidates only from Swiggy and Zomato who has handled online delivering port We are looking for an Assistant Manager Online Marketing & Operations will be responsible for managing and growing relationships with key aggregator accounts (Swiggy & Zomato) while driving revenue growth, optimizing operations, and enhancing customer experience. The role will involve P&L management, sales strategy, and crossfunctional coordination to ensure seamless execution of online marketing and business growth. Key Responsibilities: • Aggregator Management (Swiggy & Zomato) / Key Account Management & Growth Strategy o Develop and implement strategies to enhance brand visibility and sales. o Negotiate with aggregators for better placement, promotions, discounts, and marketing support. o Ensure all listings, pricing, and promotions align with company goals. o Analyze performance reports and consumer behavior to refine strategies. o Support aggregator partners in implementing organic and inorganic growth strategies to enhance sales. o Ensure consistent month-on-month revenue growth through strategic initiatives. • Business Development & Sales Growth o Explore additional channels for online revenue generation. o Identify, develop and implement strategies to increase sales through Swiggy & Zomato. o Identify opportunities for enhanced visibility, promotions, and menu optimization. o Monitor competitor pricing, offers, and industry trends to stay competitive. • P&L Management & Revenue Optimization o Manage P&L for the designated portfolio, ensuring profitability and cost efficiency. o Increase net take rate and drive additional revenue through ad sales and promotional campaigns. o Analyze financial metrics and performance data to optimize pricing and margins. • Outlet Coordination & Operations o Work closely with regional managers and store teams to ensure smooth execution of online orders. o Address any operational challenges impacting delivery efficiency. o Implement standard processes to reduce order cancellations and delays. • Platform Optimization & Customer Experience o Ensure accurate and up-to-date restaurant listings, pricing, and promotions on Swiggy & Zomato. o Maintain and enhance the restaurant page on aggregator apps to optimize customer experience. o Consult key accounts on best practices to improve customer satisfaction and service quality. • Stakeholder Management o Serve as the primary liaison between Swiggy, Zomato, and internal teams (marketing, operations, finance). o Coordinate with marketing teams for promotional campaigns. o Build and maintain strong relationships with external and internal stakeholders. • Data Analysis & Performance Tracking o Monitor and analyze sales performance, ad revenue, and business growth trends. o Provide regular insights and reports on order patterns, customer preferences, and platform engagement. o Recommend strategic improvements based on data-driven insights. o Ensure timely updates and reporting to management. Essential Qualifications and Experience: • Bachelors or masters degree in marketing, Business, or a related field. • 4-6 years of experience in online marketing, key account management, or food aggregator partnerships. • Strong understanding of Swiggy, Zomato, and food delivery business models. • Proven experience in P&L management, sales strategy, and revenue optimization. • Proficiency in data analysis, MIS reporting, and ad sales strategies. • Strong negotiation, stakeholder management, and problem-solving skills. • Ability to work cross-functionally with operations, marketing, and finance teams 5) Sr Executive- Online Marketing and Operation Location-Mumbai Candidates only from Swiggy and Zomato who has handled online delivering port We are looking for a Senior Executive Online Marketing will be responsible for managing and optimizing the Swiggy & Zomato accounts, ensuring steady revenue growth, smooth operations, and enhanced customer experience. This role involves coordinating with internal teams, analyzing platform performance, and executing strategies to drive business growth through online delivery channels. Key Responsibilities: • Aggregator Management (Swiggy & Zomato) / Key Account Management & Growth Strategy o Build and maintain strong relationships with Swiggy & Zomato partners in the city. o Support the execution of organic growth initiatives and suggest inorganic levers (promotions, ads, offers) to boost sales. o Track and report month-on-month revenue growth of the assigned portfolio. • Operational Coordination & Issue Resolution o Act as a bridge between the operations team and restaurant partners to address operational/logistics challenges. o Work closely with stakeholders to minimize delays, cancellations, and service issues. o Coordinate with outlet teams to ensure smooth order processing and fulfillment. Sales Optimization & Revenue Growth o Assist in managing the P&L for the designated portfolio by tracking revenue, costs, and profitability. o Monitor and improve the net take rate to maximize revenue generation. o Support ad sales initiatives and promotional campaigns to enhance online visibility. • Platform & Customer Experience Management o Ensure the restaurant listing, pricing, and promotions on Swiggy & Zomato are accurate and up-todate. o Monitor and maintain the restaurant page to optimize customer experience. o Work with key account partners to enhance order dispatch accuracy and minimize errors. • Data Analysis & Performance Tracking o Regularly analyze sales data, performance metrics, and customer feedback. o Assist in preparing reports and insights to identify trends and growth opportunities. o Recommend improvements based on data-driven analysis. o Ensure timely updates and reporting to management. Essential Qualifications and Experience: • Bachelors or masters degree in marketing, Business, or a related field. • 2-4 years of experience in online marketing, key account management, or food aggregator partnerships. • Understanding of Swiggy, Zomato, and the online food delivery ecosystem. • Proficiency in data analysis, sales tracking, and reporting (MIS & Excel). • Strong problem-solving skills with a focus on operational efficiency. • Ability to coordinate effectively with cross-functional teams (marketing, operations, sales). Interested Candidates can connect or share their updated resume on 9867726714/7208115895 Email:staffingfinesse09@gmail.com finessestaffing09@gmail.com Thanks & Regards Finesse Staffing

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2.0 - 5.0 years

8 - 12 Lacs

Navi Mumbai

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Job Description: Plant Cost Controller Department: Management Control Location: Vashi ,Navi Mumbai Qualification: ICWA / CMA Years of Experience: Minimum 2-5 years Key Duties and Responsibilities: 1. Budget Development: Collaborate with operational management in budget development. Prepare and file budget templates, ensuring consistency and accuracy. Challenge data and consolidate financial information. 2.Results Management: Prepare provisional results and load them into the controlling tool. Conduct result and variance analyses against budget and previous year. Support the accounting department during closing, presenting and explaining results. Propose and implement action plans, conduct ad hoc analyses, and assist in cash management. Drive, animate, and monitor performance indicators. 3.Forecasting: Assist operational management in developing and building forecasts. Challenge forecast data for accuracy and reliability. 4.Cross-Departmental Collaboration: Work effectively with other departments. Share knowledge and information. Assist operational managers in utilizing financial tools and decision-making. Technical Skills: 1.Industrial Efficiency: Collaborate closely with Plant Manager and corporate team to monitor and analyze industrial equipment efficiency and KPIs. Apply strategies to improve overall plant efficiency. 2.Management Analysis: Perform comprehensive financial analyses with accuracy, consistency, and integrity. Utilize financial and accounting data to conduct analyses by profit center. 3.Controlling/Financial Business Modeling: Provide support to business functions in cost management and decision-making. Contribute to the performance of the plan through financial modeling. 4.Financial Data Mining and Reporting: Process and interpret data to produce effective reports. Understand the impact of erroneous data on company systems and statistics. Desired Profile: Good knowledge of costing, variance analysis, budget preparation, and process improvement. Preferably from Dairy Manufacturing, though not mandatory. Knowledge and proficiency in SAP and Excel are mandatory. Strong leadership and communication skills in English. Ability to work with multiple stakeholders and ensure adherence to deadlines.

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2.0 - 5.0 years

4 - 8 Lacs

Bengaluru

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We are seeking an experienced call center agent with 6+ months in a customer facing role to handle both inbound and outbound calls resolve customer queries and deliver exceptional service you will engage with customers across areas such as support technical assistance sales or billing ensuring adherence to performance and quality standards. Primary Responsibilities: Customer interaction: Manage high volumes of inbound and outbound calls Issue resolution: Address concerns related to products services orders or accounts promptly Documentation: Accurately log interactions and transactions using scheduling systems Performance metrics: Meet KPIs example, call handling, Quality, after call documentation CES scores etc. Escalation handling: Route complex issues to specialized teams while maintaining communication Product knowledge: Stay updated on company offerings to provide accurate information Compliance: Follow scripts protocols and data security guidelines Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 12th/2nd PUC or equivalent (graduates preferred but not mandatory) 6+ months in a call center environment or customer service role Communication: Demonstrated clear verbal and written skills, active listening and empathy Problem solving: Demonstrated ability to troubleshoot and escalate conflicts Time management: Demonstrated ability to prioritize tasks in a fast-paced environment Adaptability: Comfortable with changing workflows and new tools At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

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8.0 - 12.0 years

7 - 11 Lacs

Hyderabad, Chennai, Gurugram

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APEX BUILDSYS LIMITED is looking for Manager to join our dynamic team and embark on a rewarding career journey Lead department operations and drive team performance Set objectives and manage cross-functional initiatives Ensure process efficiency and strategic alignment Monitor budgets and handle escalations

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3.0 - 5.0 years

0 - 0 Lacs

Gurugram

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Job Title: Area Manager Brand: My Coffee Co. Location: Gurugram Experience Required: 4-5 in the Food & Beverage / Hospitality industry Job Summary: The Area Manager will oversee the operations, team performance, customer satisfaction, and business development of multiple outlets within a designated region. You will play a pivotal role in ensuring brand standards, driving sales, maintaining operational excellence, and developing future leaders within the stores. Key Responsibilities: Outlet Operations Management: Monitor daily operations across multiple stores to ensure adherence to SOPs, hygiene, and safety standards. Conduct regular audits and surprise checks. Team Leadership & Training: Recruit, train, and mentor store managers and their teams. Build a performance-driven culture by setting clear KPIs and conducting regular reviews. Customer Experience: Ensure high levels of customer satisfaction by enforcing quality service standards. Handle escalated customer concerns promptly and professionally. Sales & Business Development: Drive revenue growth through strategic planning, local marketing initiatives, and customer engagement. Identify and recommend potential areas for new store openings. Inventory & Cost Control: Oversee stock levels, procurement planning, and wastage control. Analyze P&L statements to maintain profitability. Reporting & Coordination: Prepare regular performance reports for senior management. Liaise with central support teams like HR, Marketing, and Supply Chain for smooth functioning. Key Requirements: Proven experience as an Area Manager or similar role in F&B, QSR, or hospitality chains. Strong leadership, interpersonal, and communication skills. Ability to manage multiple locations and teams efficiently. Analytical mindset with familiarity in budgeting and performance metrics. Willingness to travel frequently. Bachelors degree in Hospitality, Business Administration, or related field. Perks & Benefits: Competitive Salary + Incentives Travel Allowance Annual Bonus Employee Discounts at all My Coffee Co. outlets Career growth opportunities within the brand Role & responsibilities Preferred candidate profile

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8.0 - 13.0 years

10 - 18 Lacs

Noida

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Key Responsibilities : Oversee daily operations across multiple teams to ensure seamless delivery and adherence to client SLAs. Manage, mentor, and lead team leaders and their respective teams, fostering a high-performance culture. Own the work allocation process to ensure balanced workloads and optimal utilization of resources. Monitor performance metrics, generate reports, and implement improvement strategies where needed. Collaborate with cross-functional teams to drive efficiency, productivity, and quality outcomes. Identify operational bottlenecks and propose corrective actions. Handle client communication and ensure client satisfaction. Implement and drive continuous improvement initiatives within the team. Maintain compliance with company policies, data security, and quality standards. Required Skills & Qualifications : Minimum 8 years of experience in operations within the BPO/KPO industry. Proven experience in work allocation, resource planning , and managing large teams. Excellent verbal and written communication skills. Strong leadership and people management capabilities. Ability to thrive in a fast-paced and dynamic environment. Strong problem-solving and analytical skills. Experience with operations tools and reporting dashboards is a plus. Bachelors degree in any discipline (MBA preferred). What We Offer : Competitive salary (Decent Hike on Last) Dynamic and collaborative work culture Growth opportunities and career development Health and wellness benefits Positive Work Environment Immediate Joining Walk In Details Venue - Provana, A-5 Sector 6 Noida. Time - 10 AM IST Date - 21sh June 2025 (SATURDAY) HR Reference : YAMINI MOURYA || PINKI JHA

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1.0 - 3.0 years

3 - 5 Lacs

Banda

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Job Description -Understand customer requirements and provide solutionLiaise with different teams on processing and call closuresUpsell to customers Renewal premium collection through calling and home visits Convenience customer to stay invested in policy (surrender Retention) & Pitch Loan against policy Error free & timely processing of request and complaints

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2.0 - 9.0 years

25 - 30 Lacs

Mohali

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TaskUs is looking for Team Leader to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

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2.0 - 4.0 years

2 - 4 Lacs

Mumbai

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AMJEY CHEM TRADE PRIVATE LIMITED is looking for Operations Professional to join our dynamic team and embark on a rewarding career journey An Operations Executive is responsible for overseeing the day-to-day operations of a company or organization and ensuring that all operational activities are running smoothly and efficiently Responsibilities:1 Oversee the day-to-day operations of the company or organization 2 Monitor and evaluate the performance of operational processes and systems 3 Identify and resolve operational problems and inefficiencies 4 Stay up-to-date with industry trends and advancements in operations management 5 Continuously assess and improve operational processes and systems to ensure they meet business requirements Requirements:1 Experience in operations management 2 Strong leadership and management skills 3 Excellent organizational and problem-solving skills 4 Strong analytical skills and the ability to make data-driven decisions 5 Excellent communication and interpersonal skills 6 Proficiency in Microsoft Office and other relevant software

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3.0 - 7.0 years

1 - 5 Lacs

Bengaluru

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Cytecare Hospitals Pvt. Ltd. is looking for Senior Executive/Associate Manager to join our dynamic team and embark on a rewarding career journey Team Supervision: Provide leadership, direction, and supervision to a team of employees, ensuring their productivity, performance, and professional development Operational Management: Manage day-to-day operations within the assigned area, ensuring efficiency, adherence to processes, and effective resource allocation Performance Management: Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members to help them excel in their roles Project Coordination: Oversee projects, initiatives, or tasks within the department, ensuring that deadlines are met and objectives are achieved Communication: Foster effective communication within the team and with other departments, conveying goals, expectations, and updates to ensure alignment Problem-Solving: Address challenges and issues that arise within the team or department, working to find solutions and implement process improvements Budget Management: Contribute to budget planning and management, ensuring that resources are allocated appropriately to achieve departmental goals

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1.0 - 4.0 years

15 - 20 Lacs

Bengaluru

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Fellowship in Head & Neck Oncology Fellowship in Head & Neck Oncology 18 months Part time MS / DNB (ENT) Fellowship in Head & Neck Oncology at Cytecare Hospitals Current openings We provide resources for some of the most popular treatments. Fellowship in Head & Neck Oncology YEARS OF EXPERIENCE 18 months EDUCATIONAL QUALIFICATION MS / DNB (ENT) JOB TYPE Part time OPEN POSITIONS Apply to Fellowship in Head & Neck Oncology

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3.0 - 8.0 years

5 - 10 Lacs

Panchkula

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Berkeley Hyundai is looking for Evaluater to join our dynamic team and embark on a rewarding career journey Assess data, content, services, or processes based on predefined guidelines, quality standards, or evaluation criteria Conduct objective and thorough reviews to determine accuracy, relevance, compliance, or performance of a product, individual, or system Document findings clearly, identify areas for improvement, and provide actionable recommendations Collaborate with relevant departments (e g , QA, operations, HR, or content teams) to ensure alignment with organizational goals Maintain detailed records of evaluations, ensuring consistency and integrity in the evaluation process Support the development of evaluation tools, scorecards, or audit checklists as needed Monitor and analyze trends from evaluation results to help improve quality and performance metrics Ensure confidentiality, impartiality, and adherence to ethical standards in all evaluations conducted

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3.0 - 8.0 years

5 - 10 Lacs

Chandigarh

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Berkeley Hyundai is looking for Evaluater to join our dynamic team and embark on a rewarding career journey Assess data, content, services, or processes based on predefined guidelines, quality standards, or evaluation criteria Conduct objective and thorough reviews to determine accuracy, relevance, compliance, or performance of a product, individual, or system Document findings clearly, identify areas for improvement, and provide actionable recommendations Collaborate with relevant departments (e g , QA, operations, HR, or content teams) to ensure alignment with organizational goals Maintain detailed records of evaluations, ensuring consistency and integrity in the evaluation process Support the development of evaluation tools, scorecards, or audit checklists as needed Monitor and analyze trends from evaluation results to help improve quality and performance metrics Ensure confidentiality, impartiality, and adherence to ethical standards in all evaluations conducted

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3.0 - 8.0 years

3 - 5 Lacs

Bengaluru

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Cytecare Hospitals Pvt. Ltd. is looking for Associate Manager - Referral Sales to join our dynamic team and embark on a rewarding career journey Team Supervision: Provide leadership, direction, and supervision to a team of employees, ensuring their productivity, performance, and professional development Operational Management: Manage day-to-day operations within the assigned area, ensuring efficiency, adherence to processes, and effective resource allocation Performance Management: Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members to help them excel in their roles Project Coordination: Oversee projects, initiatives, or tasks within the department, ensuring that deadlines are met and objectives are achieved Communication: Foster effective communication within the team and with other departments, conveying goals, expectations, and updates to ensure alignment Problem-Solving: Address challenges and issues that arise within the team or department, working to find solutions and implement process improvements Budget Management: Contribute to budget planning and management, ensuring that resources are allocated appropriately to achieve departmental goals

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5.0 - 10.0 years

25 - 30 Lacs

Panchkula

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Berkeley Hyundai is looking for Team Leader to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team

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15.0 - 18.0 years

16 - 18 Lacs

Patiala

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GSA Industries India Pvt Ltd is looking for AGM / DGM to join our dynamic team and embark on a rewarding career journey Strategic Planning: Participate in strategic planning processes and decision-making to support the organization's long-term goals and objectives Operations Management: Oversee day-to-day operations and activities within specific departments or functional areas of the organization Team Leadership: Provide leadership, direction, and guidance to managers, supervisors, and teams within the organization Performance Management: Monitor and evaluate the performance of departments, teams, and individual employees to ensure productivity, efficiency, and quality standards are met Financial Management: Manage budgets, allocate resources, and control costs within assigned areas of responsibility Project Management: Oversee the planning, execution, and completion of projects within established timelines and budgets Stakeholder Relations: Build and maintain relationships with internal and external stakeholders, including clients, partners, vendors, and regulatory agencies Risk Management: Identify potential risks and opportunities within the organization and develop strategies to mitigate risks and capitalize on opportunities Policy Development: Develop and implement policies, procedures, and guidelines to ensure compliance with regulatory requirements and industry standards Problem Solving: Address issues, conflicts, and challenges that arise within the organization, working collaboratively to find effective solutions

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1.0 - 3.0 years

3 - 5 Lacs

Mathura

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Job Description -Understand customer requirements and provide solutionLiaise with different teams on processing and call closuresUpsell to customers Renewal premium collection through calling and home visitsConvenience customer to stay invested in policy (surrender Retention) & Pitch Loan against policy Error free & timely processing of request and complaints

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1.0 - 3.0 years

3 - 5 Lacs

Kushinagar

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Job Description -Understand customer requirements and provide solutionLiaise with different teams on processing and call closuresUpsell to customers Renewal premium collection through calling and home visit sConvenience customer to stay invested in policy (surrender Retention) & Pitch Loan against policy Error free & timely processing of request and complaints

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6.0 - 9.0 years

9 - 13 Lacs

Mumbai

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To manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team. Effective conscientious Credit Controller who can demonstrate a successful proven track-record within a credit collection role. Utilising either credit management software, e-mail, telephone to contact Clients regarding debts owed and ensure payment to contracted terms of outstanding invoices. Extremely Client focused, strong communicator, resilient and determined individual who can be self-motivated, and team oriented to achieving individual and team targets set by the Credit Manager What youll be doing: To manage an allocated Client portfolio ensuring payment to contracted terms Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms Keep a record of all communication with the Client Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the Opco Reconcile accounts were required Attend Opco and or Client meetings where required Participating in cash planning and forecasting, where requested Providing accounts receivable (AR) systems support to management Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process s Adhere to the Groups credit policy Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds Cheques received must be recorded and banked daily Ensure and coordinate with the applicable MDM contact that the integrity of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records Ad-hoc projects as directed by the Finance Operations Management Provide holiday and sick cover for colleagues as directed to do so What youll need: Minimum Graduate with 6-9years Credit Collections experience with within a fast-paced organisation Energetic, detailed oriented, able to adhere to deadlines in a timely manner Strong communication skills for negotiation & reconciliation Self-motivated Commercially focused with a strong Client service approach Confidence in dealing and building relationships both internally and externally Well organized with strength in prioritizing Flexible attitude to achieve results Calm under pressure

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