3549 Operations Management Jobs - Page 43

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. Develop and implement process improvements to enhance operational efficiency and effectiveness. 3. S trategic Planning and Execution: Contribute to the strategic planning and execution of banking and financial services initiatives. Identify opportunities for differentiation and value addition within the operations. Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction. 4. Risk Management and Compliance: Ensure all operations comply with relevant regulations, standards, and internal policies. Implement risk management practices to identify, assess, and mitigate operational risks. Maintain robust documentation and reporting systems to ensure transparency and accountability. 5. Continuous Improvement: Drive a culture of continuous improvement within the team. Leverage technology and innovation to enhance service delivery and operational efficiency. Monitor industry trends and emerging technologies to keep operations current and competitive. Please Share your profile at surbhi.malhotra@nlbtech.com

We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, and ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience. RESPONSIBILITIES Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the clients needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as needed REQUIREMENTS Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client.

We are looking for our future leaders! The Corporate Leadership Training Program is designed for graduates with potential to become an integral member of our leadership team. It is individually customized to provide them the additional development needed to progress rapidly within our company. Program Overview The 15 months program will be customized to your own development needs, previous work experience and career objectives. What we offer: I ndividually customized personal learning plan Intensive training in agreed area of specialization Exposure in various departments by rotations Team leading tasks and management project assignments Sharing, advice, and feedback from your Coaches and Mentor Opportunity to participate in variety of Leadership programs Participation in hotel's Hyatt Thrive Corporate Responsibility programs and initiatives Qualifications Education: Bachelors degree in hospitality major or related field Language Skills: A good working knowledge of English Language Experience: Relevant internship and work experience in hotel operations is an advantage Assignment: Eligibility to work at the same hotel upon graduation subject to local labour legislations

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Guest Relations or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organizational and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Outlet Manager is responsible to manage the assigned outlet as a successful independent profit centre, in line with the outlets operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet Qualifications Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant with good standards The candidate should have worked in both outlet and banquets as well

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Laundry is responsible to assist the Laundry Manager in ensuring the smooth operation of the laundry department in Rooms Division, which includes the area of laundry, dry cleaning and the uniform room. Qualifications Ideally with a diploma in Hospitality or Tourism management. Minimum 2 years work experience as Laundry Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Events Executive is responsible to maximize sales and achieve pre-determined targets, working closely with Rooms, Food and Beverage and other revenue-generating departments. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Events Executive or Assistant Manager in hotel operations. Good problem solving, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Laundry is responsible to assist the Laundry Manager in ensuring the smooth operation of the laundry department in Rooms Division, which includes the area of laundry, dry cleaning and the uniform room. Qualifications Ideally with a diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Asst. Laundry Manager or Laundry Team leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader- Camp Hyatt is responsible to assist in the smooth and efficient running of the kids club within the Rooms Division, covering the social activities and guest services of guests' children. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Banquet Manager is responsible to ensure the smooth and efficient of the Banquets covering both the catering sales as well as convention services functions of the hotel. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Banquet Manager, Catering Manager or Convention Services Manager. Good operational, administrative and interpersonal skills are a must.

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Events is responsible to ensure the smooth and efficient of the Events department, covering both the catering sales as well as convention services functions of the hotel. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Catering or Convention Services in large operation. Good operational, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Recreation is responsible to assist in the smooth and efficient running of the Recreation Department within the Health Club Department QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

EXPERIENCED MBA HEALTHCARE CANDIDATE WHO IS ALREADY WORKING IN HOSPITAL AND TAKING CARE OF OPERATIONS, MARKETING, HAVING LEADERSHIP QUALITIES, TEAM MANAGEMENT, LEGAL COMPLIANCE, ETC.

We are seeking a dynamic and detail-oriented Operations Manager for one of the topbusiness consulting firms in Hyderabad. The Operations Manager will be responsible for overseeing the smooth executionof ongoing projects, ensuring efficiency in work-to-billing cycles, monitoring productivity, and analyzing timesheets. The ideal candidate will have a strongbackground in operations management, exceptional organizational skills, and the ability to handle multiple tasks seamlessly KeyResponsibilities: Project Management and Oversight Oversee the execution of ongoing projects, ensuring they are completed on time and within budget. Develop and maintain project timelines, ensuring all milestones are met. Coordinate with project managers and team leads to track progress and address any potential delays or issues. Implementproject management tools and best practices to streamline processes. Work-to-BillingCycle Management Ensureaccurate and timely billing for all projects. Monitorthe entire work-to-billing cycle to identify and resolve any discrepancies ordelays. Collaboratewith the finance department to ensure all billable hours and expenses arecorrectly recorded and invoiced. Productivityand Efficiency Monitoring Developand implement productivity tracking systems to monitor team performance. Analyzeproductivity metrics and provide actionable insights to improve efficiency. Conductregular reviews of processes and workflows to identify areasfor improvement.Implementinitiatives to enhance overall operational efficiency. TimesheetAnalysis Overseethe collection and analysis of timesheets to ensure accurate recording of workhours. Identifytrends and patterns in timesheet data to optimize resource allocation. Ensurecompliance with company policies and procedures regarding time tracking. Provideregular reports on timesheet data to senior management. EngagementLetters Monitoring Ensureall client engagement letters are properly executed and maintained. Monitorthe terms and conditions of engagement letters to ensure compliance.Trackthe status of engagement letters and follow up on renewals and amendments asnecessary. Maintaina comprehensive database of all engagement letters for easy reference and auditpurposes.

Responsible to ensure action on hazards, near-miss, safety observations, suggestions, and opportunities are taken. Responsible to direct and manage 3PL distribution centre product and inventory movement. Responsible to mentor, manage, and support warehouse and operations management teams on seasonal and strategic planning; responsible for west chemical operations. Responsible to orchestrate information flow and execution of processes and procedures for improvement, compliance, consistency, and cost and time management. Authorized to identify cost and service impacts and make recommendations to support business initiatives and requirements. Responsible for day-to-day operations, fulfillment of customer SLAs and internal KPIs, aligning priorities and objectives with those of business partners. Accountable for managing, directing, mentoring, and motivating operational team that advocates and encourages high performance. Responsible to manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality. Responsible to review current material handling methods and support operational reviews of enhancements. Responsible to conduct operational audits and present findings/recommendations as required. Responsible to maximize productivity, quality, and service throughout operations by utilizing best practice techniques in facilities layout, methods, material handling concepts, technological enhancements, and measurements. Responsible to provide senior management with information and recommendations for effective decisions regarding optimum utilization of people, materials, equipment, and facilities. Authorized to lead and assist in all types of projects, including start-ups, transfers, and improvements. Responsible for business development in the region. Responsible for reporting product-related complaints to PISPL-QA & Principal Company-QA immediately or within one working day. Responsible to mentor, manage, and support warehouse and operations management teams on seasonal and strategic planning. Monitoring implementation and documentation of ISO processes. Maintain a safe and healthy work environment in warehouses within the zone. Application of strategy for continuous upgradation of OH and S Management System of the operation. Authorized to facilitate safe and smooth operations. Responsible to handle audits and closure of non-conformance and responsible for achievement of objectives. Authorized to attend management review meetings. Responsible to identify risks involved in operations and facilitate safety campaigns across the facility. Responsible to motivate, discuss, and ensure participation of workers at all levels and functions of the facility and to support safety committee and emergency response team of the facility. Responsible to ensure trainings are conducted in the facility to increase competency, awareness, and knowledge. Authorized to review HIRA and actions recommended to improve OHS performance and take actions to mitigate risk. Authorized to take decisions for local issues pertaining to the operations and take actions to reduce risk. Application of strategy for continuous upgradation of OH and S Management System of the operation.

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens. We offer: A flexible work environment that encourages creativity and innovation. Opportunities for professional growth and development. An inclusive team culture where your ideas are valued and your contributions make a difference. The chance to work in a global team. Christian Winkler* is the Hiring Lead you`ll mainly talk to when it comes to more details about the role, environment of work and career perspectives. Christian summarized the role as follows: Role Overview: As a Business Consultant in the internal IT team of SoftwareOne, you will be pivotal in driving the digital transformation of our core business services, aligning with our vision and strategy. You will collaborate closely to support our digital roadmap. Key Responsibilities: Customer Interaction: Engage with end-users to understand their needs and priorities. Analyze Business Processes: Evaluate current business processes and IT requirements. Translating Strategic Topics: Convert strategic customer topics into actionable tasks for the development team. Strategic Planning: Collaborate with Product Management to facilitate changes and improvements. Escalation Point: Serve as the contact for IT-related questions and conflicts. What You'll Do: Business Requirements Engineering: Break down demands into projects with clear timelines and priorities. Understand Business Needs: Identify and understand business requirements and goals. Implement Solutions: Assist in developing and implementing new business solutions or improvements. Policy Development: Identify and implement vital policy changes. Ensure Alignment: Ensure IT systems align with business objectives. Your Key Relationships: Marketplace Delivery Team Sales Organization Marketplace Platform Team Product Managers, Development Teams, Product Owners, Solution Architects * for more information about Christian, his leadership style and what drives him please have a look to his LinkedIn profile: https://www.linkedin.com/in/christian-winkler-887210201/ Ideal Candidate: Extensive experience within Insides Sales or Operations Manager (3+ years) experience with Microsoft D365 Sales (CRM) is a must Finance & Operations (ERP) incl. Quoting systems to sales operations processes is a plus (we currently use Microsoft Dynamics 365 Business Central 14) A proactive, confident, and outgoing personality will help you build positive relationships and gain respect throughout the SoftwareOne community. Your expertise in local and regional markets will make you the go-to person for a broad mix of internal stakeholders. To excel in this role, you should bring also: Deep understanding of sales processes and operations Multi-year experience as Inside Sales Manager or Operations Manager. Excellent communication and relationship-building skills Capability to provide training and support for new systems Self-organization is a must in this role English is company language, German is a nice-to-have If you are interested in applying for this great opportunity, please click the "apply" button and upload your documents. We can't wait to receive your application! _________________________________________________________________________________________________________________ You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program #LI-NR Related Keywords: Business Consulting | Sales | Operations Management | Dynamics | Microsoft | Azure | D365 | Agile

The Opportunity We are seeking an accomplished and charismatic General Manager to lead our new luxury racquet club. You will be the face of our club, ensuring every aspect of the member experience reflects our commitment to excellence and luxury. This pivotal role demands a leader with a refined understanding of premium service, strong business acumen, and an exceptional ability to engage with an elite clientele. What You'll Be Doing: 1. Club Operations & Leadership: Oversee all day-to-day operations (court management, retail, F&B, maintenance, member services), ensuring seamless execution and efficient resource management. 2. Luxury Member Experience: Develop and implement service standards focused on personalized attention, exclusivity, and supreme comfort. 3. Brand Representation: Confidently represent the PadelPark brand. Act as the primary point of contact, building strong relationships and fostering a loyal community. Team Leadership & Development: Recruit, train, mentor, and motivate a high-performing team dedicated to exceptional service. Foster a positive and professional work environment. 4. Financial Performance: Manage the clubs budget, optimize revenue streams, control costs, and achieve profitability targets through strategic analysis and implementation. 5. Facility Management: Ensure the clubs facilities, courts, and equipment are maintained to the highest standards of luxury, cleanliness, and safety. 6. Compliance & Market Insight: Ensure strict adherence to all health, safety, and regulatory guidelines. Stay abreast of luxury lifestyle trends and competitive landscapes to enhance club offerings. What We Are Looking For: - Experience: 5+ years of progressive management experience, with significant time in a luxury hospitality setting (e.g., 5-star hotels, high-end resorts, premium clubs, luxury retail). - Sports facility experience is a plus. - Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. - Exceptional Presence: Impeccable presentation, professional demeanor, and outstanding communication skills (verbal and written). Ability to articulate confidently and engagingly. - Service Excellence: A deep commitment to delivering a personalized, high-touch luxury service experience. - Leadership & Business Acumen: Demonstrated ability to lead and inspire a team, coupled with strong financial literacy and strategic thinking. - Passion for Sports: A genuine enthusiasm for sports and understanding of club dynamics is highly desirable. Bonus Points: - Existing network within Mumbai's luxury or HNI circles. - Knowledge of racquet sports (Padel, Tennis, Squash).

Roles and Responsibility Manage front office operations, ensuring seamless day-to-day activities. Coordinate with various departments to ensure efficient workflow and effective communication. Handle customer inquiries and resolve issues professionally and courteously. Maintain accurate records and reports, including patient information and treatment plans. Ensure compliance with hospital policies and procedures. Provide exceptional customer service, making patients and visitors feel welcome and valued. Job Requirements Strong knowledge of front office operations and management principles. Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Proficient in using computer systems and software applications, including electronic health records. Strong problem-solving skills, with the ability to think critically and make sound decisions. Ability to maintain confidentiality and handle sensitive information with discretion.

We're hiring Customer Support Specialists for an International Voice / Chat Process at a leading IT MNC in Kolkata. As a Customer Service Representative, you'll be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across both voice and potentially chat channels. This role specifically focuses on the ANZ Utilities industry , requiring a strong understanding of customer needs in this sector and a commitment to prompt, accurate, and compliant service. Key Responsibilities: Customer Interaction: Handle both inbound and outbound calls from customers or authorized third parties regarding all process and contingency situations. Be responsible for prompt and accurate responses to customer's needs and requests. Issue Resolution & Complaint Handling: Handle customer complaints effectively, especially during peak times, resolving issues and advising on the best available resolutions. Compare and evaluate possible customer service solutions, recommending the best fit for customer needs. Data Management & Documentation: Input data and verify information in related systems as required. Properly document each customer interaction in the servicing systems as defined by the process. Back-Office Support: Ensure successful customer support through the resolution of back-office tasks when not actively handling calls. ANZ Utilities Domain: Demonstrate a strong understanding of utilities and associated market participants. Identify factors important to clients and manage vulnerable/priority customer tasks/processes within the realm of the utility process. Quality & Compliance: Ensure customer-based quality parameters are measured and tracked. Adhere to all company policies, procedures, and ensure privacy for customer-related information/assets. Customer Experience Focus: Be proficient in active listening, articulate clearly, adapt to diverse conversational styles, and demonstrate strong ownership skills to improve overall customer experience. Negotiate effectively and handle objections professionally. Required Qualifications: Experience: Minimum 1 year of experience in International Chat Process - Customer Support (as per key skills). Minimum 1 year of experience in Customer Service & Operations Management in ANZ Utilities is mandatory (as per job description). Skills:Excellent Verbal communication skills are essential. Exceptional conversation skills and proficient active listening skills. Strong language skills; ability to articulate clearly and be understood. Demonstrated ability to adapt to diverse conversational styles and manage ownership of issues. Ability to negotiate and properly handle objections with customers. Ability to stay current on company policies and procedures and set proper expectations. Education: Any Graduate. To Apply: WhatsApp Hi to +91 9151555419 . Then, follow these steps: Click on the Start option to apply and fill your details. Select the location as Other (to get multiple location options). Type: Job Code #245 for Kolkata.

Role Description This is a full-time on-site role located in New Delhi for a Shift Manager/Ludhiana/Gurugram. The Shift Manager will be responsible for managing daily operations, supervising and training staff, ensuring compliance with health and safety regulations, monitoring inventory levels, and ensuring customer satisfaction. Roles & Responsibilities: * Performs duties of the Team Member when necessary Duties And Responsibilities * Maintains inventory * Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines * Reviews restaurant results to identify successes and areas for improvement * Ensures that restaurant upholds operational and brand standards * Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings * Provides coaching and feedback to Team Members to increase the restaurant team's capabilities. Qualifications * Worked in the F&B industry, especially QSR, Bakery, and Coffee Chains. * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment * Strong problem-solving and decision-making skills * Ability to work flexible hours, including evenings and weekends * Bachelor's degree in Hospitality Management or related field is preferred Interested candidates can share their updated resume at careers@bahrihospitality.in along with current/expected CTC.

Outpace Consulting Services is seeking a skilled Workforce Management Lead for a leading ITES company. In this role, you will be responsible for planning, forecasting, scheduling, and managing staffing resources, particularly within contact center environments. Your primary goal will be to balance cost efficiency with service quality by ensuring the right number of people are scheduled at the right times to effectively handle customer demand, preventing both overstaffing and understaffing. Key Responsibilities: Forecasting & Scheduling: Apply your expertise in Forecasting, Scheduling, and Capacity Planning to optimize staffing levels. Capacity Management: Execute capacity ramp-up and ramp-down strategies across all Lines of Business (LOBs). Productivity & Efficiency: Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Analytical Problem Solving: Leverage a strong analytical background to standardize workflow activities, analyze complex data, and resolve a wide range of short-term and strategic problems. Relationship Management: Build and maintain successful relationships, with a proven track record of generating and managing plans, reports, and analyses. Risk Mitigation: Mitigate capacity risks by identifying and communicating dependencies across multiple operating units and sites, and actively managing expectations. Performance Reporting: Manage the analysis and reporting of daily, weekly, and monthly site performance using Key Performance Indicators (KPIs). Industry Best Practices: Apply an understanding of the latest industry-wide Workforce Management (WFM) practices for both Voice/Non-Voice & Back Office (BO) operations. Required Qualifications: Experience: Overall 6 years of experience , with a minimum of 3 years in Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations . Minimum 1 year of WFM Lead experience . Minimum 3 years of International BPO experience . Skills: Excellent knowledge of Excel & Macros . Good communication and interpersonal skills. Strong analytical abilities. Ability to multitask effectively. Education: Any Graduate. To Apply: WhatsApp Hi to +91 9151555419 . Then, follow these steps: Click on the Start option to apply and fill your details. Select the location as Other (to get multiple location options). For Kolkata , type: Job Code #196 For Chennai , type: Job Code #553

Responsible to ensure action on hazards, near-miss, safety observations, suggestions, and opportunities are taken. Responsible to direct and manage 3PL distribution centre product and inventory movement. Responsible to mentor, manage, and support warehouse and operations management teams on seasonal and strategic planning. Responsible for west chemical operations. Responsible to orchestrate information flow and execution of processes and procedures for improvement, compliance, consistency, and cost and time management. Authorized to identify cost and service impacts and make recommendations to support business initiatives and requirements. Responsible for day-to-day operations, fulfillment of customers SLAs and internal KPIs, aligning priorities and objectives with those of business partners. Accountable for managing, directing, mentoring, and motivating operational team that advocates and encourages high performance. Responsible to manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality. Responsible to review current material handling methods and support operational reviews for enhancement. Responsible to conduct operational audits and present findings/recommendations as required. Responsible to maximize productivity, quality, and service throughout operations by utilizing best practice techniques in areas such as facilities layout, methods, material handling concepts, technological enhancements, and measurements. Responsible to provide senior management with information and recommendations for effective decisions regarding optimum utilization of people, materials, equipment, and facilities. Authorized to lead and assist in all types of projects, including start-ups, transfers, and improvements. Responsible for business development in the region. Responsible for reporting product-related complaints to PISPL-QA and Principal Company-QA immediately or within one working day. Responsible to mentor, manage, and support warehouse and operations management teams on seasonal and strategic planning. Monitoring implementation and documentation of ISO processes. Maintain safe and healthy work environment in warehouses within the zone. Application of strategy for continuous upgradation of OH&S management system of the operation. Authorized to facilitate safe and smooth operations. Responsible to handle audits and closure of non-conformance and responsible for achievement of objectives. Authorized to attend management review meetings. Responsible to identify risks involved in operations and facilitate safety campaigns across the facility. Responsible to motivate, discuss, and ensure participation of workers at all levels and functions of the facility; support safety committee and emergency response team of the facility. Responsible to ensure trainings are conducted in the facility to increase competency, awareness, and knowledge. Authorized to review HIRA and recommended actions to improve OH&S performance and take action to mitigate risks. Authorized to make decisions for local issues pertaining to operations and take actions to reduce risk. Application of strategy for continuous upgradation of OH&S management system of the operation.

Accountable for managing, directing, mentoring, and motivating the operational team. Application of strategy for continuous upgradation of OH&S management system. Authorized to attend management review meetings. Authorized to facilitate safe and smooth operations. Authorized to identify cost and service impacts and make recommendations to support business decisions. Authorized to lead and assist in all types of projects, including start-ups, transfers, and venturing for new business options. Demonstrate leadership and vision in managing staff groups. Develop strategic business relations with major clients and ensure customer satisfaction. Maintain a safe and healthy work environment in warehouses within the zone. Maximize utilization of resources. Responsible for aligning priorities and objectives with those of business partners. Responsible for business development in the region. Responsible for financial and accounting management. Responsible to conduct operational audits and present findings/recommendations as required. Responsible to direct and manage 3PL distribution center product and inventory movement. Responsible to ensure action on hazards, near-misses, safety observations, and suggestions. Responsible to manage, coordinate, and implement cost-effective operational solutions. Responsible to maximize productivity, quality, and service throughout operations by utilizing best practices. Responsible to mentor, manage, and support warehouse and operations management teams. Responsible to orchestrate information flow and execution of processes and procedures for smooth operations. Responsible to provide senior management with information and recommendations for decision-making. Responsible to review current material handling methods and support operational reviews.