3608 Operations Management Jobs - Page 33

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds. Strong knowledge of financial products and services, including mutual funds and other investment options. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with cross-functional teams to achieve organizational goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in sales, relationship management, and micro mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue from micro mortgages. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in sales, relationship management, and micro mortgages. Strong understanding of financial products and services related to micro mortgages. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with banking regulations and compliance requirements.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Micro Mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking and referrals. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Strong knowledge of Micro Mortgages and Inclusive Banking products. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with relationship management software and tools. Ability to meet sales targets and achieve performance goals. Location: Chennai,Ponneri,Vellore,Arakonam

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably in microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct thorough needs analysis to provide comprehensive financial planning and investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Stay up-to-date with market trends and competitor activity to identify potential risks and opportunities. Provide exceptional customer service by responding promptly to client queries and resolving issues efficiently. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds, with a strong track record of success. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to analyze complex financial data and provide informed recommendations. Ability to work in a fast-paced environment and meet sales targets consistently. Knowledge of financial regulations and compliance requirements is essential. Experience working with diverse client groups, including those who may be underserved or marginalized.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans. Identify new business opportunities through networking and referrals. Develop and implement strategies to increase sales revenue. Build strong relationships with customers to provide excellent customer service. Collaborate with internal teams to resolve client issues and improve overall customer satisfaction. Maintain accurate records of client interactions and transactions. Job Requirements Minimum 1 year of experience in Micro Finance, preferably in MLAP. Strong knowledge of financial products and services, including Mutual Funds and Loans. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with cross-functional teams, including operations and customer service.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in retail mortgages and sales, with a strong background in inclusive banking. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and competitor analysis to stay informed about industry trends. Collaborate with internal teams to provide comprehensive solutions to clients. Develop and implement effective sales plans to achieve targets. Build and maintain strong relationships with key stakeholders, including customers, colleagues, and external partners. Job Requirements Minimum 1 year of experience in retail mortgages and sales, preferably in an inclusive banking environment. Strong knowledge of the BFSI sector, particularly in retail mortgages and sales. Excellent communication, interpersonal, and relationship-building skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with diverse client groups, including those from underprivileged backgrounds.

•Communicate with upper management on a regular basis •Oversee the daily functions of the business •Create effective plans for achieving operational and strategic goals •Maintain a healthy work environment among operations teams

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in retail mortgages and relationship management, with a strong background in these areas. Roles and Responsibility Manage and maintain relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and analyze competitor activity to stay ahead in the market. Develop and implement sales plans to achieve targets and grow the business. Collaborate with internal teams to provide excellent customer service and support. Build and maintain a strong understanding of client needs and preferences. Job Requirements Strong knowledge of retail mortgages and relationship management principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with diverse client groups and building strong relationships. Familiarity with industry trends and competitor activity.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in retail mortgages and relationship management, with a strong background in the BFSI industry. Roles and Responsibility Manage and maintain relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to achieve business targets. Collaborate with internal teams to provide comprehensive solutions to clients. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community. Job Requirements Proven experience as a Relationship Manager in retail mortgages or a related field. Strong knowledge of financial products and services, including mortgages and loans. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with diverse client groups and building strong relationships.

Project Executive Hyderabad JD- 1. CORDINATION WITH SCHOOLS FOR PROJECTS 2. DATA MANAGEMENT 3.OPERATIONAL RESPONSIBILITY FOR SPORTS EXECUTION 4. DAILY REPORTING TO MANAGER Contact person - HR Mayuri 9766246432 Travel allowance

Looking for an experienced Senior Operations Manager to lead end-to-end manufacturing, quality, and process improvements in our paper bag unit. Prior packaging industry experience preferred. Location: Turbhe & Panvel

Join us as an Associate Solution Engineer on our Digital Services and Operation Management Presales team! As an Associate Solution Engineer, you will be working directly with Sales and Presales organizations in order to create strategy, timelines and deliverables to align customers initiatives to BMC's solutions. Here is how, through this exciting role, you will contribute to BMC's and your own success: Through a consultative approach, you will partner with the sales teams to interpret often complex customer needs and develop innovative solutions delivering both business and technical value. You will simplify the communication of both technical and business content to a varied audience (technical and non-technical customers). For a maximum impact on sales engagements, you will actively partner with the customer to document their current state, including applicable metrics to assist in defining the correct solution and support in business case creation and build deliverables for use by Sales and other Solution Engineers during the sales cycle. Culminating from what is uncovered of the customers business and their goals, you will deliver compelling presentations, demonstrations, and proof of concepts. Challenge oneself and be the innovator when it comes to solving everyday problems. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset and experience: You can embrace, live and breathe our BMC values every day! You have either 2+ years experience in a presales capacity or relatable role. Ideally you would already be familiar with our ITSM/ITOM space, but don't worry if you're not, we have great enablement programs to bring you up to speed. You are business aware, curious by nature and are an everyday problem solver. You are a great storyteller and can articulate some overachievements through your professional or Personal experiences.

Spanbix Technologies is looking for Operations - Professional to join our dynamic team and embark on a rewarding career journey An Operations Executive is responsible for overseeing the day-to-day operations of a company or organization and ensuring that all operational activities are running smoothly and efficiently Responsibilities:1 Oversee the day-to-day operations of the company or organization 2 Monitor and evaluate the performance of operational processes and systems 3 Identify and resolve operational problems and inefficiencies 4 Stay up-to-date with industry trends and advancements in operations management 5 Continuously assess and improve operational processes and systems to ensure they meet business requirements Requirements:1 Experience in operations management 2 Strong leadership and management skills 3 Excellent organizational and problem-solving skills 4 Strong analytical skills and the ability to make data-driven decisions 5 Excellent communication and interpersonal skills 6 Proficiency in Microsoft Office and other relevant software

Role & responsibilities Lead the overall business operations of Tamil Nadu and Karnataka regions as independent Strategic Business Units Establish current and long term strategies and plans in alignment with the organizations overall objective Be the custodian of overall P & L management and ensure organizational profitability of the regions Lead the market expansion strategies and execution of new projects in the regions Plan, advise and direct the operations of sales dealerships and service centers and ensure desired business outcomes Oversee the adequacy and soundness of the financial structure of the SBUs Represent the region with major customers, business associates, and other stake holders Ensure adherence to quality standards and norms, thereby achieving customer delight Developing and fostering relationship with Maruti Suzuki India Ltd (MSIL) Fostering effective collaboration among various functions that enhances the overall efficiency of the SBUs Responsible for the overall asset management of the region Develop various people strategies with HR Business partner and drive a culture of operational excellence Preferred candidate profile Education: Graduation & MBA or equivalent post-graduation from a leading business school /university. B - Tech will be added advantage Experience: Overall experience around 20 years in any industry with minimum 5 years experience in similar leading roles with large organizations.

Responsibilities: * Manage inventory levels * Build strong client relationships * Oversee sales coordination & operations * Communicate effectively with team & clients * Coordinate vendor partnerships Travel allowance Provident fund

Business Unit - Baby Care HQ - Pune Role & Responsibilities : 1. Provide guidance, support, and motivate team members to achieve sales and business objectives. 2. Identify training needs and develop team members to enhance their skills and knowledge. 3. Develop and execute sales strategies to meet or exceed sales targets. 4. Build and maintain strong relationships with customers, including healthcare professionals and institutions like doctors, hospitals, pharmacies, and stockiest. 5. Identify and pursue new business opportunities to drive growth. 6. Ensure adequate inventory levels and manage stock levels to meet customer demand. 7. Recruit, train, and mentor new team members. 8.Conduct regular field visits to monitor performance and support team members. 9. Ensure all team members follow the code of conduct, industry guidelines, and legal norms. 10. Area to cover Pune, Aurangabad, Pandharpur, Satara & Lonavala, base location Pune. Key Skills Required : Strong leadership and communication Problem-solving ability Analytical mindset Time management Relationship-building Preferred Women Candidate profiles for Team Leader Position

Administration Executive will drive company success by managing daily operations and cross-functional challenges, ensuring excellence and a productive work environment.

Position : Business Development Representative (B2B US Sales) Job Location : Bangalore Shift : US Shifts Experience : Minimum 4+ years of relevant B2B SaaS Sales in the US region is mandatory Education : Bachelors degree in Sales and Marketing/Business Development/International Business/Strategic Management/Operations Management Job Description : Your responsibility will be to create winning campaigns and outreach strategies, qualify potential clients with the latest qualification methodologies to showcase on how to transform their business to ultimately create sale qualified opportunities to drive value for internal stakeholders. This role will cover the UK Enterprise markets with a broad range of industries, with potential to expand to cover other regions. Skills & Qualifications: Fluent English (speak, read and write) Highly driven with a passion for sales and for developing as a sales professional Excellent written and verbal communication skills Track record of achieving sales quotas Business Development or sales experience (SaaS experience preferable) Strong sales aptitude skills, solutions oriented with a passion for the customer and the customer experience CRM, Salesforce, SalesLoft, Outreach.IO and other sales tech stack experience preferred. Tech savvy with a passion for technology and the ability to learn, comprehend, and explain technology. Experience self prospecting leads and building your own pipeline. Bachelors degree in Sales and Marketing/Business Development/International Business/Strategic Management/Operations Management. Minimum 5+ years of B2B SaaS Sales in the US region is mandatory. Customer success or account management experience is needed. Strong empathy for customers AND passion for revenue and growth Analytical, problem-solving, and process-oriented mindset Demonstrated desire for continuous learning and improvement Excellent verbal/written communication, time management, presentation and negotiation skills Tech savvy and proficient with Google workspace, Microsoft Office, sales/customer success technology Candidates with relevant exp & exceptional communication can share updated resume at neeta.yadav@adecco.com or contact on 6364920546 .

CEC Officer - Inbound - Credit Card - Customer Experience Center-Contact Centre Inbound Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

• Execution Excellence: Drive day-to-day execution of central operations, ensuring <0.01% breach in SLAs across all pharma delivery pipelines. • Program Management: Design and execute operational playbooks for scaling, cost control, compliance,

Responsibilities: * Lead operational strategy & execution * Manage process improvement initiatives * Collaborate with cross-functional teams on projects

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.