3608 Operations Management Jobs - Page 28

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

J D - Relationship Manager Handle current portfolio of Small Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Aim Meetings & Events Planning. Will be responsible for managing Onsite Meeting & Events Planning in the respective location along with some portions facilities management (soft services). Responsibilities 1) Manage Client Visits: Respond to Client visit requirements. Coordinate with operations/vendors in executing the event requirements. Getting the room cleaned. Standard Board room Setup Manage client ground transportation. Flower arrangement Food order as per the request. Menu Tents Name Tents Visitor passes Feedback from client Collate all event related costing based on consumption. Get approval for all expenses end of every event. Process bills and ensure payments are made. Take necessary action in case of any shortfalls in the arrangements made. 2) Manage Internal Events: Coordinate with operations in executing the event requirements. Getting the space cleaned and arranged as per the requirement. Food order as per the request. Getting the A/V and entertainment requirements done through vendors as per the requirement. Provide information on Vendor passes Get pre approvals/PO for the arrangements to be confirmed. Receive Feedback from client Collate all event related costing based on consumption. Get approval for all expenses end of every event. Process bills and ensure payments are made Take necessary action in case of any shortfalls in the arrangements made

What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Responsibilities: * Collaborate with cross-functional teams * Ensure operational excellence & efficiency * Manage BPO operations * Drive continuous improvement initiatives * Oversee day-to-day operations Health insurance Annual bonus

We are looking for an experienced and dynamic BPO Manager to lead our Customer Retentions Team focused on retaining existing customers of Adobe products. The ideal candidate will have exceptional communication skills, strong leadership abilities, and a proven track record in people management. Lead and manage the customer retention team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. What you'll do Lead and manage the retentions support team to build and promote a culture of service excellence. Work with Adobe support managers & leaders to benchmark, identify, implement, and measure support as well as business-related metrics. Manage your team's performance to ensure all KPIs and service level agreements are met. People management includes hiring, goal-setting, mentoring, and progressive discipline. Ensure effective workforce planning, skills, and resources to enable support of expected customer needs and call volumes. Where necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience to support the timely delivery of business and customer needs. Build strong technical expertise and capability within the team. Develop and deliver key initiatives to improve business processes and customer service delivery Assist in the development and implementation of strategic plans initiatives and direction Lead the engagement of all parties necessary to ensure the timely management, communication and address of Customer concerns, escalations and issues Key Responsibilities: Lead and manage the customer retention Team to meet retention targets and enhance customer satisfaction. Develop and implement effective strategies to retain customers and reduce churn rates for Adobe products. Monitor team performance, set goals, and provide regular coaching and feedback to ensure continuous improvement. Handle escalated customer queries and resolve them in a timely and professional manner. Collaborate with cross-functional teams to improve retention processes and identify opportunities for service enhancement. Prepare and present reports on customer retention metrics to senior management. Requirements: Excellent command of spoken and written English. Minimum of 5 years of experience in managing teams that provide international customer support, preferably in a BPO environment. Proven track record of successfully handling customer retention strategies and managing team performance. Strong interpersonal and people management skills, with the ability to inspire and motivate a team. Analytical mindset with the ability to interpret data and make informed decisions. Proficiency in using CRM tools and other relevant software.

What You'll Do Manage and update daily/weekly class, lab, and exam schedules Lock/unlock sessions on LMS and coordinate with the academic team Manage content across LMS environments (Gamma, Beta, Live) Fix content errors and work with the content team for updates Send reminders and announcements via Web Engage and community tools Respond to or escalate student queries as needed Track attendance, submissions, and engagement Maintain reports and trackers in Excel/Google Sheets Share weekly updates and suggest process improvements Collaborate with content, academic, tech, and support teams What We're Looking For Bachelor's degree (Commerce, Business, or any stream is fine) Comfortable with Google Sheets / Excel should know how to use basic formulas, filters, and formatting Can navigate and work on online tools, dashboards, and platforms with ease Clear and professional communication skills both written and verbal Detail-oriented you'll be handling reports, trackers, and time-sensitive updates Self-starter someone who takes initiative, follows up, and gets things done Basic knowledge of using tools like Chat GPT to draft messages, summarize documents, or get quick help for tasks (example: writing announcements, creating checklists, or exploring new ideas)

Assistant Facilities Manager- Soft Account Management Work Dynamics (region/country) What this job involves: Acting as the steward of the facility Serving as the backbone of the facility, youll sit at the bottom of a wide range of responsibilities, from managing contracts to keeping the day-to-day operationsincluding facilities and equipment, M&E matters, housekeeping, conference roomsin tip-top shape. This is why a strong grip with the service structure will come in handy especially when dealing with issues related to operating expenditures. Part of your usual concerns include the maintenance all records related to the performance of facility management operations on the site. Youll also find yourself developing MIS reports for our management team. And when the operations manager is not present, youll be expected to lead the monthly progress meeting. Besides these, you will train team members on all quality policies and procedures. Every now and then, youll also be involved in reviewing the performance of our staff and conducting performance appraisals. Bringing maximum value through excellent service delivery Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meetand go beyondthe clients expectations. Lending your business acumen, youll advise the client on future maintenance budgets, so youll need to be in tuned with the organizations ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as youll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, youll run successful tendering exercises that will help you find the right subcontractors. Youll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors. Plus, its your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, youll consider: Is the team deployed by the vendor made up of the right resourcesin terms of level and scaleto deliver quality services Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well. Managing working relationshipsthe right way Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site. Youll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. Youll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. Youll also liaise with our Finance team and that of the clients for client billing and invoicing. You will also be in touch with the client representatives for the payments. Sound like you To apply you need to be: A facility management pro In order to qualify for this role, you need to have a college degree. Under your belt, you should also have 8 -10 years of experience in facilities management. Were also looking for someone with tertiary qualifications in building management and/or business. A balanced leader and follower Are you equipped to set up a team to success Can you also play to your strengths and work effectively as a team member If yes, thats greatthe ability to bring about positive changes and follow through with them will be beneficial for this role.

Project Role : Tech Delivery & Op Excellence Lead Project Role Description : Use operational excellence methods, processes and tools to ensure successful delivery of technology projects. Drive continuous improvement and partner with project and sales teams as the technology delivery subject matter expert. Must have skills : Splunk Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery & Op Excellence Lead, you will utilize operational excellence methods, processes, and tools to ensure the successful delivery of technology projects. Your typical day will involve collaborating with various teams, driving continuous improvement initiatives, and serving as the subject matter expert in technology delivery. You will engage with project and sales teams to identify opportunities for enhancement and ensure that projects meet their objectives efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk.- Strong analytical skills to interpret data and derive actionable insights.- Experience in process improvement methodologies such as Lean or Six Sigma.- Ability to manage cross-functional teams and drive collaboration.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 12 years of experience in Splunk.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure that project scope and risks are effectively managed. You will drive profitability by overseeing service quality and cost, while also proactively supporting sales through innovative solutions and delivery excellence. Your role will require you to engage with multiple teams, ensuring that all aspects of the project align with organizational goals and client expectations. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to gather requirements and align project objectives.- Mentor junior professionals to enhance their skills and knowledge in technology delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture.- Strong understanding of cloud computing principles and architecture.- Experience with integration patterns and data migration strategies.- Ability to design scalable and secure technical solutions.- Familiarity with Agile methodologies and project management frameworks. Additional Information:- The candidate should have minimum 15 years of experience in Salesforce Technical Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oMaintain, validate, and update process documentation to ensure compliance.oPerform "Root Cause Analysis" on issues and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.Team Support:oPlan proper allocation of work.oSupport Team Lead/Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training need analysis for the team through quality reports and knowledge tests.oFollow the quality check and audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.Functional Competencies:Knowledge of Payroll Processes.SuccessFactors experience is a plus.HR Domain certification/Payroll Certification is a plus.Strong MS Office and Excel skills. What are we looking for NANa Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that any issues are addressed promptly and effectively, while maintaining a focus on delivering high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with service desk software and ticketing systems.- Ability to analyze and improve service desk performance metrics.- Familiarity with ITIL framework and service management principles. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Voice - Service Desk Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Written and verbal communicationThought leadershipStrong analytical skillsAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a skilled professional with 5 to 8 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. The ideal candidate will have a strong background in service and operations management. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in service and operations management or related fields. Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and leading by example.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your day will involve collaborating with stakeholders to understand needs and translating them into functional designs, ensuring seamless integration of applications. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead application design and development efforts- Conduct regular team meetings to ensure project alignment- Review and optimize application performance Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management- Strong understanding of IT operations management principles- Experience in designing and implementing ITOM solutions- Knowledge of IT service management best practices- Hands-on experience in ServiceNow platform customization- Familiarity with ITIL framework Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management- This position is based at our Hyderabad office- A Bachelors Degree in Computer Science or IT or Engineering or related field is required Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Skill required: Com.Bkg- Loan/Lease Abstraction - Lease Management Designation: Banking Advisory Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.The team is focused on revision of lease and abstraction of critical financial and non-financial terms into client lease administration systems. You will be responsible for all activities pertaining to the overall lease administration process, completion of standard and non-standard tasks within the defined scope, delivery within defined SLAs of the project and the independent management of multiple deals. You will also be required to apply appropriate procedures to ensure accuracy of output and strive for continuous improvement. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for Ability to establish strong client relationshipAbility to manage multiple stakeholdersCollaboration and interpersonal skillsRisk managementResults orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation