3613 Operations Management Jobs - Page 26

Job Process ContributionProcess OutcomePerformance Measure SalesCustomer EngagementManage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins Ensure customer connects during birthdays & anniversary in coordination with the store staff Organize and manage engagement activities within stores like birthday/ anniversary celebrations\" Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement Coordinate with factories to organize visits and provide them with list of identified customers Monitor special categories of customers like Hi Value customers and identify targeted engagement activities Customer engagement plan Customer satisfaction scores Adherence to SOP SalesStore ComplianceEnsure adherence to standard procedures for customer service for all customer across stores Conduct training for store staff on the SOPs which includes personal grooming, etiquette etc. Conduct store audits for compliance of SOPs & lean operations Monitor the Encircle customer data and monitor Encircle issues and updates Manage the customer complaints portal Coordinate with internal team and ensure adherence of lean operations Store operations management Customer satisfaction scores Adherence to SOP Work Experience Sales Experience Customer Centricity Interpersonal Effectiveness Nurtures Relationships Ambiguity tolerance Build Effective Teams

Job Job TitleRetail Sales Officer Job TypeFull-Time We are seeking a dedicated and experienced Retail Sales Officer to join our team. As a Retail Sales Officer, you will be responsible for assisting customers with their purchases, providing excellent customer service, and achieving sales targets. The ideal candidate will have a strong background in retail sales, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are a motivated individual with a passion for sales, we would love to hear from you. Join us and be a part of our dynamic team!

Job The role is responsible for, \u2022 Attending calls from customer and providing on time support \u2022 Providing support by either remote / onsite visit to customer place \u2022 Troubleshooting of Electrical and Automation support system. \u2022 To plan, schedule and execute planned maintenance activities of customer machines. \u2022 Prepare and share RCA report and Lesson learnt documents with respect Breakdown and Service support. \u2022 Involvement for the supplier interaction to get the support for Materials status & rework. \u2022 Onsite Electrical & Control Engineering support and modification activities. \u2022 New modification activity onsite understanding coordination with design team. Work Experience BE\u2013Electrical/Electronics/Instrumentation engineering with 3-4 years of experience in automation Programming Field

Job Job TitleRetail Category Analyst - MIA Brand CompanyTitan CategoryJewellery-SMR We are currently seeking a highly skilled and detail-oriented Retail Category Analyst to join our team at Titan. As a Retail Category Analyst, you will be responsible for analyzing and interpreting data related to the MIA brand within the Jewellery-SMR category. Your insights and recommendations will play a crucial role in driving business growth and optimizing the performance of the MIA brand. Responsibilities: - Conduct thorough analysis of sales data, market trends, and consumer behavior to identify opportunities and challenges within the Jewellery-SMR category. - Monitor and track the performance of the MIA brand, including sales, inventory levels, and pricing strategies. - Collaborate with cross-functional teams to develop and implement effective merchandising strategies for the MIA brand. - Provide actionable insights and recommendations to optimize product assortment, pricing, and promotional activities. - Conduct regular competitor analysis to identify market trends and benchmark the performance of the MIA brand. - Prepare comprehensive reports and presentations to communicate findings and recommendations to key stakeholders. - Stay updated with industry trends, market dynamics, and consumer preferences to anticipate future opportunities and challenges. Work Experience : - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of 4-5 years as a Category Analyst or similar role within the retail industry. - Strong analytical skills with the ability to interpret complex data sets and draw meaningful insights. - Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau. - Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders. - Detail-oriented mindset with a strong focus on accuracy and precision. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of the Jewellery-SMR category and familiarity with the MIA brand is a plus. If you are a highly analytical individual with a passion for retail and a keen eye for market trends, we would love to hear from you. Join our team at Titan and contribute to the success of the MIA brand within the Jewellery-SMR category. Apply now!

Job Job TitleStore Operations Manager Job TypeRegular Full-time We are currently seeking a highly skilled and experienced Store Operations Manager to join our team. As the Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring smooth and efficient functioning. Responsibilities: - Manage and supervise store staff, including hiring, training, and performance evaluations - Develop and implement operational policies and procedures to optimize store performance - Monitor and analyze store metrics to identify areas for improvement and implement necessary changes - Ensure compliance with company standards and regulations - Maintain inventory levels and coordinate with suppliers to ensure timely delivery of products - Handle customer inquiries and complaints, providing exceptional customer service - Collaborate with other departments, such as sales and marketing, to develop strategies for increasing store revenue - Conduct regular store audits to ensure adherence to operational guidelines - Stay updated with industry trends and best practices to enhance store operations : - Proven experience as a Store Operations Manager or similar role - Strong leadership and management skills - Excellent organizational and multitasking abilities - Exceptional problem-solving and decision-making skills - Knowledge of retail operations and industry trends - Proficient in using computer systems and software relevant to store operations - Outstanding communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment If you are a dedicated and results-driven individual with a passion for store operations, we would love to hear from you. Join our team and contribute to the success of our store. Apply now! Work Experience Store Operations Manager We are currently seeking a highly skilled and experienced Store Operations Manager to join our team. As the Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our retail store. Your main objective will be to ensure the smooth functioning of the store, maximize efficiency, and deliver exceptional customer service. Responsibilities: - Manage and supervise store staff, including hiring, training, and performance evaluations - Develop and implement operational policies and procedures to optimize store performance - Monitor inventory levels and ensure adequate stock availability - Coordinate with vendors and suppliers to ensure timely delivery of products - Oversee the store's financial performance, including budgeting and cost control measures - Analyze sales data and trends to identify areas for improvement and implement strategies to increase sales - Maintain a clean and organized store environment, ensuring compliance with health and safety regulations - Resolve customer complaints and ensure customer satisfaction - Stay updated with industry trends and implement best practices to enhance store operations : - Proven experience as a Store Operations Manager or similar role in the retail industry - Strong leadership and management skills - Excellent organizational and multitasking abilities - Exceptional problem-solving and decision-making skills - Proficient in using computer systems and retail software - Outstanding communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Knowledge of inventory management and merchandising techniques - Bachelor's degree in Business Administration or a related field (preferred) If you are a highly motivated individual with a passion for retail and a proven track record in store operations management, we would love to hear from you. Join our team and contribute to the success of our store by ensuring efficient operations and exceptional customer service. Apply now!

Job Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads. Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment. Ensure that the processes and practices are also changed to suit the dynamic business environment. Keep abreast of new technologies being used in the retail industry Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores Ensure the standardization of process, metrics and SLA\u2019s across retail formats and measure their effectiveness periodically Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team New Layouts & Formats \u2013 Work with IRSG Team on new Concept of Retail formats and support Retail Automation Retail Expansion \u2013 Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening Partners \u2013 Identify / review new partners required to implement IT Infrastructure Solutions across formats. Legal \u2013 Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations. IT Security \u2013 Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets Retail Assets \u2013 Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats Negotiation \u2013 Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats. Business Associates \u2013 Interact with New Franchises for standardizing the infrastructure across formats. Concept Store \u2013 Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc., POC \u2013 Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats. Cost Saving \u2013 Review IT-Infrastructure cost at Retail formats and work out models for reducing cost. Green IT \u2013 Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts Work Experience Graduate / Engineering Required experience \u2013 8 to 10 years in Retail Infrastructure Domain Good communication both written, verbal & presentation skills Willing to work with extended hours for closing the critical calls. An ability to learn new technologies quickly Strong documentation skills

Job Job TitleFloor Manager Job TypeFull-Time We are seeking a dedicated and experienced Floor Manager to join our team. As a Floor Manager, you will be responsible for overseeing the daily operations on the floor, ensuring smooth workflow, and providing excellent customer service. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional results. If you are a motivated individual with a proven track record in managing a team and driving success, we would love to hear from you. Join us as a Floor Manager and take the next step in your career with us.

Job Job Details: To drive sales and achieve profitability targets by managing Channel operations together with delivering high quality service to customers and ensuring the use of right tools and capabilities to deliver and outperform set targets. Also to drive potential sales from the internal Retail stores scaling up BA programme . Responsibilities 1. Sales planningBusiness plan formulation Develop and approve the annual business plan for the LFS channel in-line with the overall business. Plan and create a sales plan cascaded to the region, store and brand level for watches & accessories, fragrances and sunglasses in coordination with the relevant stakeholders. Review and provide countermeasures on the sales performance against the plan on a regular basis. Develop and approve the network expansion strategies on an annual basis in line with the business needs. TW BA Programme Management & scale up. 2. Sales ExecutionMerchandise Replenishment Provide inputs and coordinate with merchandising team along with the Key account managers on defining the product mix or modifying the same for a new store of a retail chain. Support and guide the Key Account Managers in negotiating the merchandising mix, margins and returns with the retail chains with support from the regional field sales and marketing teams. Identify the fast-moving products in the channel and coordinate with the marketing teams to build a favourable new product pipeline and maximize channel profitability. 3. Retail operationsSOP management Create, modify and approve the Channel SOP\u2019S. Ensure commercial compliance in the stores with coordination from the commercial teams and Key Account Managers. 4. Retail operationsStore Management Manage, track and ensure the ranking of the brand in all the retail chains - Brand market share and Ranks. Identify operational issues/ glitches and approve countermeasures for the stores to ensure smooth sales. Identify, negotiate and approve the terms of contract and commercials with the third-party vendors who provide manpower support to the LFS channel. Approval the return to vendor(RTV) SKUs from the list of proposed SKUs in coordination with the merchandising team and ensure the process of stock return. 5. Retail operationsScheme\u2019s & Incentive management Design, develop and approve the annual incentive schemes for the store staff based on the strategic objectives and consolidated inputs from regional field sales teams. Conduct quarterly review to assess the effectiveness of the incentive scheme and propose course correction measures. Design Scheme\u2019s keeping growth parameters and budgets in mind following Omni channel principles. 6. Retail operationsPromotion management Coordinate with regional sales & marketing team and finalize on the annual promotional activities and seek approvals for budgets from the brand teams. Support the retail marketing teams in coordinating with the retail chains to identify mediums of promotion of new product introductions & activations with approvals on negotiations for expenses. 7. Retail operationsNetwork expansion Provide broad guidelines for the negotiate with the retail chain partner on the most favourable location for the display of products in the store. Network expansion keeping the scope of business in mind. Coordinate with the retail chains and the merchandising teams to identify and approve the product mix in the new stores. 8. Retail operationsTraining and development Identify and approve the training needs and coordinate with relevant stakeholders to build the Training calendar and build on BA sales efficiencies. Provide inputs in developing training content for regional field teams based on requirements identified. 9. People & Talent Management Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Set Objectives for reportees aligned to the organizational /functional. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region.

Job SalesEvaluation and controlConducting business performance reviews 1.Create and distribute the targets among the members assigned to the floor/ designated area monthly; discuss with Store Manager and seek approval from the ABM 2.Develop reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate. SalesRetail OperationsStore Management 1.Maintain a daily report on individual\u2019s actual vs target sales numbers and take corrective actions if appropriate 2.Place indents for the stock based on the options shown by the symphony systems and ensure optimization 3.Monitor cold calling of the potential customers list shared by the regional CEE and ensure quality of customer interaction 4.Ensure adherence of the staff to the Code of Conduct viz.Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc. 5.Drive the Golden Harvest Scheme as per the policy and ensure RSOs educate the customers about the scheme 6.Identify people capable among the staff to conduct periodic events for customer birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer participation through tele calling and personal invites; Coordinate with external parties to execute the programs 7.Ensure the maintenance of stock level and its replenishment as per the sales in the floor/ designated area 8.Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis 9.Address the grievances of the staff and act as the first point of contact for admin related problems 10.Conduct a joint performance appraisal meeting along with the Store Manager 11.Monitor the regular customer interactions of the RSOs and assist in closing a sale and providing customer support in exceptional cases 12.Ensure implementation of lean retaining principles in the store SalesRetail OperationsFeedback management 1.Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings SalesRetail operationsIncentive management 1.Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams SalesRetail operationsTraining and development 1.Identify the training champions among the RSOs to conduct the train the trainer sessions and ensure further trickle down of the training to the other staff 2.Conduct a training need identification for the staff and identify retaining requirements SalesRetail operationsRecruitment & Selection 1.Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams Retail operationsField sales operations managementCustomer complaint resolution 1.Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services People & Talent Management 1.Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged. 2.Mentor and develop staff using a supportive and collaborative approach. 3.Ensure talent pipeline is created by succession planning for the critical positions in the region. Work Experience Required skillStrong communication skill, Leadership skill, Organization skill, Customer service skill, problem solving skill.

Job } Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally. Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our clients with unique and memorable experiences Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company's vision and guidelines. Work Experience - Minimum 10 years of work ex. - Luxury/Bridge to Luxury Retail Industry or B2C exposure only, Aviation, Hospitality, Luxury Lifestyle (Real estate) - Anyone with more than 12 years for work ex and with minimum 5 years in managerial roles TO BE ON L6

MHA with NABH process Certificate Professional in Healthcare Quality The Quality Officer shall plan and execute the quality programme, develop policies and procedures, setting and monitoring quality indicators, provide training on patient safety and quality to the Hospital staff

Title Manager- Compliance Team Legal and Compliance Centre of Excellence (CoE) Education Graduate in any stream, Professional Certifications -ACAMS, ICA in AML etc will be given preference Work Experience 7-9 years of previous prior experience, preferably in a corporate compliance environment Previous experience in the insurance or financial sector is preferred, particularly in relation to Client and Third-Party Due Diligence, Global sanctions screening, and AML/KYC checks Familiarity with US Office of Foreign Assets Control (OFAC) regulations and other international sanctions laws is essential for this role About AON: Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise Aon has been named repeatedly as the world s best broker, best insurance intermediary, best reinsurance intermediary, best captives manager, and best employee benefits consulting firm by multiple industry source At Aon, we partner with our clients to help shape business decisions for the better We are not tied to a traditional way of doing things That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live We give our clients the clarity and confidence to make better decisions that protect and grow their businesses Role Summary To support our goals as an industry leader, we are seeking a compliance manager to join our dynamic Legal & Compliance team at our Gurgaon office The position will report to the Associate Director - Compliance, India The Candidate will be leading a team of associates who will be responsible for conducting comprehensive anti-money laundering (AML) and know your customer (KYC) due diligence on clients and third parties This role involves assessing risks, ensuring compliance with applicable regulations, and maintaining the integrity of the organization s compliance program The ideal candidate will possess strong analytical skills, attention to detail, and a deep understanding of AML regulations, including the U S Office of Foreign Assets Control (OFAC) guidelines and international sanctions laws Compliance-Core Task Lead day-to-day operations on AML/Fin Crime engagements, manage, and escalate risk accordingly Supervise a team of individuals who are responsible for executing activities associated with conducting due diligence reviews The role requires a deep understanding of laws, rules, specific regulatory requirements, as well as the ability to build strong relationships with stakeholders The ideal candidate will be a self-starter, flexible, innovative, and adaptive, with advanced analytical skills Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely Carry out complex research/investigations in order to confirm whether the potential matches to global sanctions lists are actual matches according to laid down guidelines Prepare periodic reporting of violations or potential violations of laws and regulations for determination of appropriate action (e g , reporting to authorized enforcement agencies) Good knowledge of regulatory practices in AML, OFAC and sanctions and local laws Good analytical and logical reasoning skills Team and Operations management Develop effective relationship and engagement with internal stake holders - local, regional and global Manage junior analysts - training, QC and escalations at work Set up and maintain regular catch up with manager/DRs for career pathing/development, goal setting and reviews, coaching and feedback Active participation in projects (where required) and team meetings Be able to multi-task, adjust and reprioritize according to changing needs with minimal oversight of seniors Be sensitive to client deadlines Effortlessly manage deadlines and competing priorities without delay or compromising on quality Maintain playbooks, standard operating procedure documents, repository and ensure timely updates and version control Ensure streamlined and seamless hiring, onboarding, training and go - live for

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Operating in at Junior Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision Skills (competencies)

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢Provides services according to the Service Delivery scope to meet specific KPIs¢Supports delivery of Procurement services into the Business¢Maintains a proactive working attitude towards the Client¢Has basic knowledge of the Stakeholder community within the work perimeter¢Manages relationships with Stakeholders¢Understands P2P processes ¢Has knowledge about cross-functional work¢Monitors process adherence across work perimeter and escalates as needed ¢Coordinates/supports junior professionals in process adherence and problem solving¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢Demonstrates knowledge of processes and procedures relevant to the function¢Accountable for process compliance within the work perimeter¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢Responsive to local Stakeholders in solving day-to-day activities¢Provides subject matter expertise as needed by other team members¢Supports junior professionals in day-to-day activities ¢Helps the team to achieve common goals¢Acts to overall procurement policies and processes¢Continually strives to simplify, standardize and improve processes ¢Continually seeks out ways to improve Client satisfaction¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢Supports transformation projects activites Skills (competencies)

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise. - Grade Specific Role Overview:¢Provides services according to the Service Delivery scope to meet specific KPIs¢Supports delivery of Procurement services into the Business¢Maintains a proactive working attitude towards the Client¢Has basic knowledge of the Stakeholder community within the work perimeter¢Manages relationships with Stakeholders¢Understands P2P processes ¢Has knowledge about cross-functional work¢Monitors process adherence across work perimeter and escalates as needed ¢Coordinates/supports junior professionals in process adherence and problem solving¢Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities:¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢Demonstrates knowledge of processes and procedures relevant to the function¢Accountable for process compliance within the work perimeter¢Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion¢Responsive to local Stakeholders in solving day-to-day activities¢Provides subject matter expertise as needed by other team members¢Supports junior professionals in day-to-day activities ¢Helps the team to achieve common goals¢Acts to overall procurement policies and processes¢Continually strives to simplify, standardize and improve processes ¢Continually seeks out ways to improve Client satisfaction¢Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members¢Supports transformation projects activites Skills (competencies)

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Manage daily operations, drive business growth & ensure efficiency. Strategic thinker with strong leadership, excellent communication skills. Lead 30-40 team members, achieve client targets, build relationships & resolve client complaints

Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of banking professionals to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement risk management measures to minimize potential losses. Job Requirements Strong knowledge of branch banking, liabilities, and service operations management. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and supervising staff. Familiarity with banking regulations and compliance requirements.

Regional Operational Oversight: Manage and oversee the end-to-end operations of multiple locations, facility, and service centres within the EAST Zone. Ensure the smooth and efficient flow of operation, logistics, adhering to strict SLAs and TATs. Grievance Management, customer feedback season. Corporate client management. Monitor daily operational performance, identify deviations, and implement immediate corrective actions. Develop and implement regional operational plans that align with the company's overall strategic goals. Cross function coordination. Key Responsibilities: Corporate Client Management, Grievances Management & Vendor Management. Organic Customer Management with Business expansion from them. Customer Governance Meet. Implement process improvements, leveraging technology and best practices to enhance speed, accuracy, and cost-effectiveness. Foster a culture of accountability, safety, continuous improvement, and customer-centricity within the regional operations team. Collaborate effectively with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless operations and resolve inter-departmental issues. Manage relationships with third-party logistics (3PL) partners, vendors, and local authorities as required. Manage staffing, rostering, and resource allocation to ensure optimal coverage and productivity. Ensure strict adherence to standard operating procedures (SOPs), quality control measures, and safety protocols across all regional facilities. Blue colour workforce management. Set, monitor, and report on key performance indicators (KPIs) such as on-time delivery (OTD), service quality, logistic cost, operational efficiency, and customer satisfaction metrics. Lead, mentor, and motivate facility team across the EAST region Analyse operational data, prepare regular operational reports for senior management, highlighting achievements, challenges, and proposed solutions. Manage regional operational budgets, control expenses, and identify opportunities for cost savings without compromising service quality. Optimize resource utilization, including logistics, operation and facility Address customer escalations and complaints related to regional operations promptly and effectively. Ensure all regional operations comply with company policies, local laws, transportation regulations, and safety standards.

JD Handle current portfolio of Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

J D - Relationship Manager Handle current portfolio of Small Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Regional Sales Manager - Prime Vishwaas –Sales Job description - Will be taken care of sales operations with a specific geographic area, ensuring teams meet or exceed sales targets. Need to manage sales teams, develop strategies for revenue growth and maintain strong relationships with key clients. Their role involves a mix of strategic planning, team leadership and operational management, contributing to the overall profitability and market presence of the company

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.