3608 Operations Management Jobs - Page 25

Operations Manager - International Chat Process We are seeking a highly motivated and experienced Operations Manager to lead our International Voice Process operations in Baroda, Pune & Mumbai. This critical role demands a proven leader with a strong background in managing large teams within a BPO environment, specifically handling international voice processes and chat processes. The ideal candidate will be adept at driving operational excellence, achieving client SLAs, maximizing revenue generation, and fostering a positive and high-performing work culture. You will be responsible for managing a team of Team Leaders, Assistant Managers, and Deputy Managers, ensuring the delivery of exceptional service and the achievement of key performance metrics. Role & responsibilities Analyze and maintain all Client Service Level Agreements (SLAs), proactively identifying and implementing improvement plans to exceed client expectations. - Cultivate and maximize strong relationships with client partners, serving as a key point of contact for operational matters. - Attend business reviews with the client, presenting performance data and strategic initiatives. - Maximize revenue generation by effectively managing operational costs and contributing to long and short-term financial projects. - This includes meticulous data collection for billable/non-billable hours, accurate forecasting, and active participation in the budgeting process. - Select, train, develop, and effectively manage the performance of direct reports (Team Leaders, Assistant Managers, Deputy Managers) and their respective teams. - This encompasses planning and assigning work, setting clear expectations, providing regular feedback, and ensuring adherence to the organizations policies and legal requirements. - Conduct regular one-on-one meetings to review individual and team performance, providing ongoing developmental coaching and guidance. - Manage and meticulously review critical operational reports, including Attendance adherence, Performance Feedback (PFP), Client scorecards, and comprehensive Metrics management reports. - Analyze trends, identify areas for improvement, and implement effective strategies to enhance performance across all key metrics. - Provide strong leadership and clear guidance to direct reports to ensure the consistent administration of company policies and standards. - Define and implement any necessary corrective actions to address performance gaps and ensure operational targets are consistently met. - Foster a positive and engaging work environment that motivates and retains top talent. - Proactively address and resolve employee relations issues in a professional and timely manner, ensuring a fair and equitable workplace. - Actively participate in cross-functional meetings involving operational support functions such as Training, HR, Quality, Workforce Management (WFM), and Talent Acquisition (TA). - Effectively review information received, collaborate to define robust action plans, and drive continuous improvement initiatives across the operation. Preferred candidate profile Bachelor's or Master's degree in a related field is preferred. - Minimum of 5+ years of overall experience. - Proven experience working in an International Voice Process within a BPO setting. - Minimum 1+ year of experience as an Operations Manager with demonstrable success in managing teams and achieving operational targets. - Must have held the role of "Ops Manager On papers" in a BPO organization. - Preferred: More than eight years of overall experience with at least two years of progressive management experience. - Demonstrated deep understanding and ability to effectively manage and improve key operational metrics. - Proven ability to coach and develop action plans that maximize individual and team performance, providing effective and constructive feedback. - Demonstrated ability to analyze existing work processes, identify inefficiencies, and implement effective improvements. - Willingness to work a flexible schedule to meet the demands of a 24/7 international operation. - Qualification: Graduate / Postgraduate

DEPARTMENT: Operations LOCATION: Bangalore/Pune, India Summary of Role The successful candidate will join Loan admin operations team within Apex Fund Services to help build and grow out loan servicing business. They will work alongside the local Middle Office Manager, helping to onboard systems, define processes and build a global team to service a new product. The Candidate The candidate will have a good working knowledge and experience working with CLOs, CDOs, Credit Funds and the different types of Loans. They will be driven and motivated to achieve excellence through hard work, good organization skills, excellent communication and attention to detail. Main Responsibilities: Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Supervise, mentor and develop a team, fostering positive and collaborative work environment Collaborate with cross functional teams to resolve issues and provide insight into open items. Reviewing the daily reconciliation of cash transactions Reviewing daily reconciliation of Apex/Client positions Ensuring aged breaks (over 7 days) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Approving cash wires/swift payment Other Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing & Review procedural documents Preparing daily/Monthly KPI / MIS reporting pack Support in Business enhancements and development Raising areas where operational efficiency can be improved Other duties as assigned by Management Qualifications, Skills and Experience: Degree in Accounting/Finance, or a relevant qualification Candidate should have 10+ years experience working in Loan Services Extensive knowledge of loans, Credit funds, Reconciliation Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bi-Lateral Loans, Understanding of Loan trade lifecycle Working knowledge of Solvas would be an added advantage Knowledge of Kyriba and/or Mendex application would be desirable Knowledge and experience with settlements including Clearpar Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred Role-Specific Competencies/Skills: Strong communication and analytical skills Strong organisational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self-motivated Punctuality

locationsBangalore - NorthPune - EastBangalore Fortune SummitPune - West time typeFull time posted onPosted 19 Days Ago job requisition idJR-0009487 Banking Main client contact for all banking relationships User Administrator on all banking systems, plus control and oversight of all other administrators Oversight and control of Master Bank Account List Active role in maintaining liquidity across client accounts through use of Money Market Deposits attendance at liquidity review meetings Control of bank account signatory lists, maintaining, updating etc Maintain Apex Corporate Trustees policies Maintain business org charts Devising and maintaining central spreadsheets for example: Execution Register CTU payment request spreadsheet Powers of Attorney Run Apex Corporate Trustees (UK) Projects, for example: The transfer of banking systems from Lloyds CBO to Lloyds Gem Transfer of RBS bank accounts to Lloyds Review of Archiving records, spreadsheets, making more efficient Pensions Governance New Business Questionnaire Operational Excellence review and improve processes Managing staff as required oversight of Apex Corporate Trustees India team reporting into UK DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Description_Contingency/Staff Aug_POD_Program Name Job Name: Manager Position Title: Manager - POD Ops Band: C1 Reporting to: Sr. Manager/AVP/SAVP/VP Location/Site: EXL India, Chennai Overview: The Manager - POD Operations will play a pivotal role in ensuring seamless strategic coordination and alignment between POD and Program operations. This role is responsible for overseeing the entire audit lifecycle, driving service delivery excellence, managing client interactions, supporting growth initiatives, and spearheading analytics, technology, and compliance efforts. The ideal candidate will act as a bridge between key stakeholders to achieve business objectives, optimize revenue, and implement operational efficiencies. Qualifications: Bachelor's degree in any or related field MBA or relevant advanced degree preferred. Experience: Minimum of 10 years experience in US Healthcare and Payment Services LOB preferred. 5+ years of experience in operations management, preferably in audit lifecycle or service delivery domains. Proven experience in strategic planning, client engagement, and cross-functional team leadership. Strong analytical skills with proficiency in metrics tracking, reporting, and business intelligence tools. Excellent communication skills with client-facing experience. Ability to manage multiple stakeholders and complex escalations effectively. Experience with compliance standards (HIPAA, CMS) and quality assurance. Familiarity with digital transformation initiatives and technology-driven process improvements. Working Hours: 40 HOURS PER WEEK, FULL TIME EMPLOYEE. Key Competencies: Strategic Thinking & Alignment Analytical & Data-Driven Decision Making Client Relationship Management Cross-Functional Collaboration Problem Solving & Escalation Management Process Improvement & Operational Excellence Leadership & Team Management Key Responsibilities: Strategic Coordination and Alignment Serve as the key liaison between POD Leader and Operations/Program Leaders to ensure alignment on client engagement, requirements, and escalation management. Align POD-level goals with program objectives and the broader business strategy. Partner with Program and POD Leaders for strategic planning, including forecasting performance, capacity planning, and staffing to meet revenue goals. Audit Life Cycle Management: Collaborate across functions to ensure effective service delivery throughout the audit lifecycle-from data management and selections to recovery. Review exceptions, analyze anomalies, and provide insights with appropriate narrative and resolution actions. Monitor audit KPIs, SLAs including volume, capacity, forecasting, audit completion, TATs, priority completions, and recovery & collection. Client Engagement: Maintain dual accountability with Program Leaders for client-facing communications and engagement. Respond to adhoc client needs, compliance, and administrative requirements promptly. Ensure timely and appropriate client communication alongside Program Leaders. Analytics and Technology: Lead analytics initiatives in collaboration with Program Leaders for business intelligence and advanced reporting solutions. Drive technology initiatives to enhance operational efficiencies and work closely with Program Leaders on solutioning. Service Delivery Excellence & Operational Efficiency Conduct continuous 360-degree reviews of service delivery and identify improvement areas. Work with Program Leaders to uphold high standards and timely delivery of all reports to senior leadership. Identify revenue leakage and bottlenecks collaborate cross-functionally to implement scalable solutions. Facilitate regular review meetings with Program and POD Leaders to discuss progress and insights. Present performance metrics, revenue trends, and risk assessments to senior management. Digital Transformation Collaborate with Digital Engineering and Tech teams to evaluate and implement automation and analytics tools aligned with business objectives.

Ensure that all guests are greeted courteously and attentively. Escort guests to the table and assist in seating and present the menu. Answer outlet telephone courteously and efficiently as specified in departments standards. Take order from any food & beverage outlet menus. Answer outlet telephone courteously and efficiently as specified in departments standards. Take order from any food & beverage outlet menus. Inspect condition and cleanliness of menus and wine list. Work with an empathetic attitude. Ensure the prompt and efficient service required by standards. Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service. Have a good knowledge of all outlet menus (food and wine) and F&B Day to day activities. Have good knowledge of all F&B outlets opening hours. Knowledge on menu prices and suggesting upselling when necessary. Ensure all equipment of the department is kept clean and in good working condition. Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Strictly adhere to LQA standards and guest comments. Qualifications To execute the position of F&B Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Fluent in English

Job Responsibilities Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account Establishes challenging, realistic, and obtainable goals to guide operation and performance Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services Strives to improve service performance Achieves and exceeds goals including performance goals, budget goals, team goals Leading Experience Team Develops and implements customer experience training plan that enables exceptional service delivery across the account globally Utilizes interpersonal and communication skills to lead, influence, and encourage others Advocates sound financial/business decision making; demonstrates honesty/integrity Leads by example Encourages and builds mutual trust, respect, and cooperation among team members Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance Ensures that expectations and objectives are clearly communicated Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities Monitors and manages 3rd party vendor performance related to soft services delivery Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPIs) Shares plans to take corrective action based on KPI and survey results with client leadership Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies Perform additional job duties, as requested Qualifications Bachelors degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Must have qualities: Quick decision making Self-starter, highly motivated Drive to finish activities as and when required. Strong willed and confident individual

Duties & responsibilities Site operations management. Monitoring of Housekeeping related activities. Arrangement of all consumables and supplies for Client / VIP visits. Interfacing with the pest control for carrying out the pest control activities at the facility. Monitoring the mail room activities. Preparing the Daily/Weekly and Monthly reports. Ensuring all compliance audit documents are submitted by vendor in compliance audit site. Interacting with the housekeeping vendor. Taking facility rounds and find out snags and raising Corrigo tickets for the same. Follow up and close the corrigo tickets logged as per SLA. Effectively manage ground team to ensure an on time deliverable system. Routine inspection of all services to ensure performance measures are being maintained. Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. Ownership of the day-to-day administration, including reports generation of the inventory tracker. Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the Assistant Workplace Manager all incidents issues and pending problems. Take rounds of the workplace regularly and fill Dont Walk By and share email to all team. Identify issues at workplace and initiate immediate rectification actions. Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. Monitoring the food vendors at site. Soft services stores and stocks to be maintained as per standards. Indent monthly requirements for soft services as per the month's budget. Involve in Vendor staff Training & Development. Manage concierge requests from client through office boy. Manage laundry. Maintaining stock and issuing of sports equipments, kitchen equipments & breakage count. Maintain artifacts asset register on quarterly basis. Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. Ensuring vendor background checks are maintained on regular basis. Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services Computer Knowledge Should have good communication skills Employee specification Candidate should have 3-5 years experience in Facilities/Event Management industry into IT / Banking / Corporate set up. What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Workspace Delivery Coordinator Work Dynamics (Integrated Facilities Management) ROLE AND RESPONSIBILITIES OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests.. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client/Stakeholder Management (in support of the Site Lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management Functional operational control to deliver excellence every time Managing Soft services related operations Interfacing with the pest control for carrying out the pest control activities at the facility. Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit Taking facility rounds and find out snags and raising tickets for the same Preparing the Daily/Weekly and Monthly reports Ownership of the Day to day administration, including reports generation of the stocks tracker. Follow up and close the tickets logged Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Involve in Vendor staff Training & Development. Implement service tasks, procedures and policies and measure performance Provide comprehensive workspace management for the office premises Be able to resolve problems or improve operations Implementation of service task, procedures, and policies Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate, manage and oversee vendors to perform a wide range of workspace-related services Work with all related parties on timely delivery of all services When necessary, raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field. Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail Good verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff REPORTING TO Workspace Delivery Assistant Manager On-site Pune, MH

GDS Sabre & Amadeus knowledge.IATA Certification / Diploma in travel preferredExperience of working with or for a Global Travel Management company (TMC)Understanding of Corporate travel nuancesUnderstanding of complex ticketing logicsHas experience in managing TMC Back end processes. Fulfillment of Air, Hotel and Queue ManagementGood verbal and written communication skills.Understand and abide by the importance of discipline, punctuality & protocolFlexible with shifts 24X7 Set upReal Time Monitoring and allocation of workEnsure all reports are delivered accurately and on timeAcknowledge and communicate effectively with the ClientConduct trainings/refreshersMonitor production hours, shrinkage etc... Qualifications Graduate Job Location

Location- Novo Nordisk Global Business Services (GBS), Ahmedabad, India Department- GCM Operations Drug Product Are you ready to take charge and make a difference in the pharmaceutical industryIf you’re a dynamic person with a passion for quality and operational efficiency, you might be our new Operations Manager. The position is based in Ahmedabad in India and will report directly to GCM organization based in Denmark. Apply today and get life changing career! Apply now! The position As an Operations Manager, you will be responsible for ensuring Novo Nordisk’s interests with regards to short to midterm capacity, compliance, quality, manufacturing readiness and activities at the CMO. You will have a substantial impact on the business with the CMO with regards to strategy input, prioritization and following up on agreed actions and improvements. Your other responsibilities will be to: Responsible for short to midterm capacity, compliance, quality, manufacturing readiness and activities at selected CMOs ensuring timely delivery of products to downstream customers with a strong focus on production performance and quality. Developing and following up on joint KPI’s and creating a robust working relation with the CMOs. Identify and implement changes and process improvements at CMOs in order to create a strong and solid foundation for future growth in this area. Develop new work standards and setups for collaboration between GCM DP and relevant CMO’s delivering aseptic manufacturing activities. Participate in project work to the extent needed to ensure new projects/CMOs enter operations in a satisfactory manner. Approximately 3–5 weeks of travel per year is expected as part of this role. Qualifications To be successful in this role, you should have: Master’s or Bachelor’s degree in Engineering, Pharmacy, or a Supply Chain-related field, with excellent written and verbal communication skills and a strong command of English 10 years of experience within pharmaceutical manufacturing / packaging and cGMP and 5 years of experience with outsourcing or managing global CMOs. Experience in Production, Manufacturing Operations, Project management or Supply Chain management. Experienced in handling Changes, Deviations, and Customer Complaints, with strong knowledge of regulatory guidelines in the pharmaceutical industry, excellent relationship management skills, and a solid understanding of GxP principles. Team player demonstrating collaborative behavior, effective communicator providing clear and timely information to stakeholders, with a technical, analytical, and structured approach to problem-solving. About the Department Global Contract Manufacturing Drug Products (GCM DP) oversees all aspects of commercial external production, including filling, assembly and packaging. We prioritize diversity, encourage empowerment, and pride ourselves with a varied workforce, comprising a range of professional profiles such as project managers, supply chain professionals, specialists and operation managers.

Responsibilities: * Manage client relationships & deliver projects on time. * Oversee operations & ensure timely delivery. * Collaborate with team, maintain high standards. * Negotiate contracts, manage budgets.

Job Title: Manager Operations & Procurement Location: Updater Services Ltd Experience Required: 6–10 years Industry: Facility Management Employment Type: Full-Time Job Summary: We are looking for a dynamic and result-oriented Manager – Supply Chain, Procurement & Business Development to lead procurement and vendor operations while actively contributing to business growth. This hybrid role involves managing supply chain functions and supporting client acquisition, retention, and project bidding activities to help drive revenue and operational excellence. Job Summary: We are looking for a dynamic and result-oriented Manager – Supply Chain, Procurement & Business Development to lead procurement and vendor operations while actively contributing to business growth. This hybrid role involves managing supply chain functions and supporting client acquisition, retention, and project bidding activities to help drive revenue and operational excellence. Key Responsibilities: Supply Chain & Procurement Oversee end-to-end procurement: sourcing, vendor development, negotiation, and contract management. Implement cost-saving strategies while maintaining product/service quality and delivery timelines. Manage vendor relationships, performance tracking, and compliance with company policies. Monitor inventory levels, forecast demand, and ensure timely replenishment and stock optimization. Coordinate with cross-functional teams (Finance, Operations etc) for smooth workflow. Logistics & Planning Coordinate transportation and logistics for timely delivery across sites. Handle inbound and outbound logistics documentation, dispatch tracking, and issue resolution. Maintain accurate records in ERP systems SAP and ensure audit readiness. Business Development Identify new business opportunities in facility management, procurement services, or turnkey projects. Support in preparing proposals, BOQs, RFQs, and commercial documents for client tenders and bids. This will be additional advantage. Maintain strong client relationships, support post- sale execution, and contract renewals. Collaborate with senior management to pitch service offerings to new and existing clients. Track market trends, competitor analysis, and client requirements for service expansion. Leadership & Reporting Lead a team of procurement/logistics executives and align tasks with project timelines. Prepare MIS, cost analysis, and business pipeline reports for management review. Drive continuous improvement initiatives in supply chain and client engagement processes. Key Skills & Qualifications: Graduate / Postgraduate in Supply Chain, Operations, Business Management. 6–10 years of combined experience in Procurement, Supply Chain & Business Development. Strong communication, negotiation, and analytical skills. Proven ability to handle project-based procurement and business generation activities. Working knowledge on SAP and MS Office. Preferred Certifications: CSCP / CPIM / SAP-MM / PMP / Six Sigma – Added Advantage

The Operations Executive will oversee daily operations, ensuring smooth workflow efficiency, cross-departmental coordination, and compliance with company policies and industry regulations. The role involves developing and implementing strategies to meet business objectives, managing business proposals, and preparing reports to track performance metrics. Key Responsibilities: Daily Operations Management: Oversee daily operations, ensuring efficient management of tasks and workflows. Cross-Department Coordination: Facilitate communication and collaboration between departments to ensure smooth operations. Compliance Assurance: Ensure adherence to company policies and relevant industry regulations. Strategy Development & Implementation: Develop and implement operational strategies to support the achievement of business goals and objectives. Business Proposal Management: Oversee business proposals from inception to completion, ensuring timely delivery and alignment with organizational goals. Performance Reporting & Analysis: Prepare and analyze operational reports to track performance, identify areas for improvement, and ensure continuous operational efficiency. Support to Operations Head: Perform any additional tasks as required by the Operations Head to support the operational functions of the company. Qualifications: Education: Bachelors degree in a related field. Experience: Proven experience in an operational role, demonstrating a strong understanding of operations management. Skills: Excellent communication and interpersonal skills. Strong attention to detail and the ability to multitask effectively. In-depth knowledge of operational best practices and regulatory compliance.

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.At Target, we have a timeless purpose and a proven strategy and that hasnt happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, whereTarget in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win. At Target, food is life.Soits the mission of our integrated Food & Beverage organization to help our guests more easily discover the joy of food. Wethrive ongivingfamiliesnew favoriteways to eat well and cook less, simply and affordably. With curated in-store experiences and a streamlined assortmentdesigned toinspireandsavetime, weunderstandthe importance of food to our guests everyday lifefrom snack duty, atsoccerpracticetoimportantfamilygatherings andholidays. Join our centralized Food &Beverage team where youll partner withpeoplefrom literally every area of the business.Here, youll help dream up new ways tooffer our guests areliablywonderful experiencewith thefreshness, selection andvalue they expect and deserve from Target. Target Merchandising is evolving at an incredible pace. We are constantly reimagining how this $106 billion retailer offers the innovative, guest-inspiring items that Target is known and loved for. As an F&B Merch Analyst for F&B Buying, you will play a crucial role in supporting our buying team by managing key processes and providing essential insights. Your responsibilities will include: Operational and Issue Resolution Assist stores in resolving issues, drive operational improvements, and utilize data and visualizations to support solutions. Handle MySupports and loop tickets with accuracy, ensuring timely processing and resolution. Automation & Efficiency Initiatives: Contribute to business insights and automation efforts to enhance operational efficiency. Discover, Build, and Test Capability Transfers Be strategic and solution-focused in helping leaders in determining how to transfer and optimize processes effectively. This includes areas such as digital purchasability, end-of-life management, vendor income reporting, and other related processes. Execution and Expertise Ensure flawless execution with 100% accuracy and timeliness while developing expertise in your assigned departments. ABOUT YOU : Strong interpersonal skills, be able to work effectively with teams and key business partners/ subject matter experts to obtain information to support operations. Ability to work independently with limited direction and in a collaborative team environment Quick learner with the ability to think strategically and conceptually, and to transform ideas into tangible execution steps and results. Experience in analyzing greenfield cards to track key executional KPIs, strong understanding of performance metrics. Taking initiative to develop and implement best practices and supporting the creation and maintenance of knowledge articles and process documents for your categories. Prioritizing multiple tasks to meet deadlines with flawless execution, ensuring 100% accuracy and timely completion. Owning daily deliverables across divisions, providing weekly recaps, and meeting with leadership. * Job duties may change at any time due to business needs . REPORTING/WORKING RELATIONSHIPS : Reports to Sr. Manager, FB at TII and dotted line reporting to Mpls Buying directors. Partners with broad Cross functional team and leaders to support one or more divisions. Develop and maintain working relationship with Buyers, Vendors and supporting teams to cohesively work towards achieving the business mission and goals JOB REQUIREMENTS Graduate with 2- 4+ yearsmerchandisingexperience preferred Proficiency in excel and good knowledge of other MS Office tools like Outlook, PowerPoint and Excel Self-starter with strong analytical, decision-making, and organization skills. Must be able to prioritize effectively A performance-driven individual who demonstrates strong initiative and is able to collaborate across various supporting teams Flexibility and resiliency; comfortable working in grey areas that are constantly changing Comfortable taking risks, working through change and supporting creative chances Good to have: Experience / academic exposure in Retail Exposure to Operations Management principles Exposure to quality improvement frameworks (Lean, Six Sigma

Looking for a skilled Senior Manager to lead our Service Line team at Omega Healthcare Management Services Pvt. Ltd., with 10-15 years of experience in the field. Roles and Responsibility Develop and implement strategies to enhance service line operations and customer satisfaction. Lead and manage a team of professionals to achieve business objectives and goals. Collaborate with cross-functional teams to identify and resolve complex issues. Analyze market trends and competitor activity to stay ahead in the industry. Ensure compliance with regulatory requirements and company policies. Foster a culture of continuous improvement and innovation within the team. Job Proven track record of success in managing service lines and leading high-performing teams. Strong understanding of CRM/IT enabled services/BPO industry trends and best practices. Excellent leadership, communication, and problem-solving skills. Ability to analyze data and make informed decisions to drive business growth. Experience in managing budgets and resources to achieve business objectives. Strong knowledge of healthcare management principles and practices.

Are you passionate about ensuring high standards and fostering strong, long-lasting relationships with clients? If so, we want you on our team! As a Quality Control professional at SmartQ, your main responsibility will be overseeing and enhancing the daily operations to ensure efficiency, quality, and alignment with the company s strategic objectives. You ll also play a key role in strategic planning, team leadership, and problem-solving to address the challenges of operational management. If you have the skills and the drive to make a real impact in the world of food and technology, we invite you to join us! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .

Managed Services Pre-Sales Expert1 Key Responsibilities: Work closely with Sales, Delivery, and Solution teams to define and present tailored Managed Services solutions for prospective and existing clients Lead discovery sessions and requirement workshops with clients to understand technical landscapes, service needs, and pain points Develop end-to-end Managed Services proposals including scope, delivery model, SLAs, transition plans, and commercials Build pricing models and effort estimates in collaboration with delivery leads and finance Author detailed RFP/RFI responses and solution documentation aligned to client specifications Conduct capability presentations, demos, and proposal walk-throughs for client stakeholders Coordinate with delivery and transition teams to validate feasibility, readiness, and risk factors Stay current on industry trends, pricing strategies, and competitors in the Managed Services space Maintain a repository of reusable pre-sales assets, proposal templates, and client case studies

Tata Tele Business Services is looking for Cluster Lead to join our dynamic team and embark on a rewarding career journey A Cluster Lead is responsible for overseeing and managing a group or cluster of related teams or departments within an organization The primary objective is to ensure efficient operations, productivity, and the achievement of strategic goals within the assigned cluster Key Responsibilities:Team Leadership:Lead and manage a team of managers or supervisors responsible for various functions within the cluster Provide guidance, mentorship, and support to team members, fostering a positive and collaborative work environment Strategic Planning:Collaborate with senior management to develop and execute cluster-specific strategies aligned with the organization's overall goals Monitor and report on progress toward strategic objectives Operations Management:Oversee the day-to-day operations and processes of the cluster, ensuring efficiency and effectiveness Identify opportunities for process improvement and implement solutions Resource Allocation:Allocate resources, including personnel, budget, and technology, to meet the cluster's operational requirements Performance Monitoring:Establish key performance indicators (KPIs) for the cluster and ensure teams are working towards these targets Regularly assess performance and take corrective actions as needed Communication and Collaboration:Foster communication and collaboration both within the cluster and with other departments or clusters Ensure the sharing of best practices and knowledge transfer Risk Management:Identify potential risks and challenges within the cluster's operations and develop strategies to mitigate them Budget Management:Develop and manage the cluster's budget, ensuring cost control and resource optimization

Tata Tele Business Services is looking for Cluster Lead to join our dynamic team and embark on a rewarding career journey A Cluster Lead is responsible for overseeing and managing a group or cluster of related teams or departments within an organization The primary objective is to ensure efficient operations, productivity, and the achievement of strategic goals within the assigned cluster Key Responsibilities:Team Leadership:Lead and manage a team of managers or supervisors responsible for various functions within the cluster Provide guidance, mentorship, and support to team members, fostering a positive and collaborative work environment Strategic Planning:Collaborate with senior management to develop and execute cluster-specific strategies aligned with the organization's overall goals Monitor and report on progress toward strategic objectives Operations Management:Oversee the day-to-day operations and processes of the cluster, ensuring efficiency and effectiveness Identify opportunities for process improvement and implement solutions Resource Allocation:Allocate resources, including personnel, budget, and technology, to meet the cluster's operational requirements Performance Monitoring:Establish key performance indicators (KPIs) for the cluster and ensure teams are working towards these targets Regularly assess performance and take corrective actions as needed Communication and Collaboration:Foster communication and collaboration both within the cluster and with other departments or clusters Ensure the sharing of best practices and knowledge transfer Risk Management:Identify potential risks and challenges within the cluster's operations and develop strategies to mitigate them Budget Management:Develop and manage the cluster's budget, ensuring cost control and resource optimization

Join us as a Confirmation & Settlements Associate You ll be leading the customer support model and principles that the wider teams will follow in delivering the complete processing of trade confirmation and settlement If you re customer focused and looking to put your people management experience to use, this could be your ideal role Along with valuable exposure, youll have the opportunity to develop your skills, and youll gain insight into how we operate as a business Were offering this role at associate vice president level What youll do In this key role, you ll be making sure that processes and procedures for trades on the strategic system stack are globally consistent, with key exceptions being approved and documented. You ll also: Oversee procedural changes and initiatives and delivering their global implementation Contribute to the design of key projects and new product onboarding Maintain an up to date understanding of the global business and developing relationships with all operating centres and key stakeholders The skills youll need To excel in this role, you ll demonstrate knowledge and experience of financial services operations i.e trade life cycle knowledge. Should have ability to build and foster a culture of continuous improvement and continually review delivery channels. You ll also need: The ability to influence and inspire confidence in teams Good stakeholder management skills and Good interpersonal and communication skills Minimum 10 years of experience in related industry with preferred Investment banking profile Should have understanding of risk, controls and risk management operations Hours 45 Job Posting Closing Date: 30/06/2025

Job Process ContributionProcess OutcomePerformance Measure SalesCustomer EngagementManage the external vendors like event managers, hotels, collateral vendors etc. to enable smooth execution of engagement activities Monitor all customer touchpoints in the stores and ensure exceptional experiment for all walk-ins Ensure customer connects during birthdays & anniversary in coordination with the store staff Organize and manage engagement activities within stores like birthday/ anniversary celebrations\" Identify the dormant customers, prepare the customer list, analyse the list and provide suggestions to store managers on dormancy improvement Coordinate with factories to organize visits and provide them with list of identified customers Monitor special categories of customers like Hi Value customers and identify targeted engagement activities Customer engagement plan Customer satisfaction scores Adherence to SOP SalesStore ComplianceEnsure adherence to standard procedures for customer service for all customer across stores Conduct training for store staff on the SOPs which includes personal grooming, etiquette etc. Conduct store audits for compliance of SOPs & lean operations Monitor the Encircle customer data and monitor Encircle issues and updates Manage the customer complaints portal Coordinate with internal team and ensure adherence of lean operations Store operations management Customer satisfaction scores Adherence to SOP Work Experience Sales Experience Customer Centricity Interpersonal Effectiveness Nurtures Relationships Ambiguity tolerance Build Effective Teams

Job Job TitleRetail Sales Officer Job TypeFull-Time We are seeking a dedicated and experienced Retail Sales Officer to join our team. As a Retail Sales Officer, you will be responsible for assisting customers with their purchases, providing excellent customer service, and achieving sales targets. The ideal candidate will have a strong background in retail sales, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are a motivated individual with a passion for sales, we would love to hear from you. Join us and be a part of our dynamic team!

Job The role is responsible for, \u2022 Attending calls from customer and providing on time support \u2022 Providing support by either remote / onsite visit to customer place \u2022 Troubleshooting of Electrical and Automation support system. \u2022 To plan, schedule and execute planned maintenance activities of customer machines. \u2022 Prepare and share RCA report and Lesson learnt documents with respect Breakdown and Service support. \u2022 Involvement for the supplier interaction to get the support for Materials status & rework. \u2022 Onsite Electrical & Control Engineering support and modification activities. \u2022 New modification activity onsite understanding coordination with design team. Work Experience BE\u2013Electrical/Electronics/Instrumentation engineering with 3-4 years of experience in automation Programming Field

Job Job TitleRetail Category Analyst - MIA Brand CompanyTitan CategoryJewellery-SMR We are currently seeking a highly skilled and detail-oriented Retail Category Analyst to join our team at Titan. As a Retail Category Analyst, you will be responsible for analyzing and interpreting data related to the MIA brand within the Jewellery-SMR category. Your insights and recommendations will play a crucial role in driving business growth and optimizing the performance of the MIA brand. Responsibilities: - Conduct thorough analysis of sales data, market trends, and consumer behavior to identify opportunities and challenges within the Jewellery-SMR category. - Monitor and track the performance of the MIA brand, including sales, inventory levels, and pricing strategies. - Collaborate with cross-functional teams to develop and implement effective merchandising strategies for the MIA brand. - Provide actionable insights and recommendations to optimize product assortment, pricing, and promotional activities. - Conduct regular competitor analysis to identify market trends and benchmark the performance of the MIA brand. - Prepare comprehensive reports and presentations to communicate findings and recommendations to key stakeholders. - Stay updated with industry trends, market dynamics, and consumer preferences to anticipate future opportunities and challenges. Work Experience : - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience of 4-5 years as a Category Analyst or similar role within the retail industry. - Strong analytical skills with the ability to interpret complex data sets and draw meaningful insights. - Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau. - Excellent communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders. - Detail-oriented mindset with a strong focus on accuracy and precision. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of the Jewellery-SMR category and familiarity with the MIA brand is a plus. If you are a highly analytical individual with a passion for retail and a keen eye for market trends, we would love to hear from you. Join our team at Titan and contribute to the success of the MIA brand within the Jewellery-SMR category. Apply now!

Job Job TitleStore Operations Manager Job TypeRegular Full-time We are currently seeking a highly skilled and experienced Store Operations Manager to join our team. As the Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring smooth and efficient functioning. Responsibilities: - Manage and supervise store staff, including hiring, training, and performance evaluations - Develop and implement operational policies and procedures to optimize store performance - Monitor and analyze store metrics to identify areas for improvement and implement necessary changes - Ensure compliance with company standards and regulations - Maintain inventory levels and coordinate with suppliers to ensure timely delivery of products - Handle customer inquiries and complaints, providing exceptional customer service - Collaborate with other departments, such as sales and marketing, to develop strategies for increasing store revenue - Conduct regular store audits to ensure adherence to operational guidelines - Stay updated with industry trends and best practices to enhance store operations : - Proven experience as a Store Operations Manager or similar role - Strong leadership and management skills - Excellent organizational and multitasking abilities - Exceptional problem-solving and decision-making skills - Knowledge of retail operations and industry trends - Proficient in using computer systems and software relevant to store operations - Outstanding communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment If you are a dedicated and results-driven individual with a passion for store operations, we would love to hear from you. Join our team and contribute to the success of our store. Apply now! Work Experience Store Operations Manager We are currently seeking a highly skilled and experienced Store Operations Manager to join our team. As the Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our retail store. Your main objective will be to ensure the smooth functioning of the store, maximize efficiency, and deliver exceptional customer service. Responsibilities: - Manage and supervise store staff, including hiring, training, and performance evaluations - Develop and implement operational policies and procedures to optimize store performance - Monitor inventory levels and ensure adequate stock availability - Coordinate with vendors and suppliers to ensure timely delivery of products - Oversee the store's financial performance, including budgeting and cost control measures - Analyze sales data and trends to identify areas for improvement and implement strategies to increase sales - Maintain a clean and organized store environment, ensuring compliance with health and safety regulations - Resolve customer complaints and ensure customer satisfaction - Stay updated with industry trends and implement best practices to enhance store operations : - Proven experience as a Store Operations Manager or similar role in the retail industry - Strong leadership and management skills - Excellent organizational and multitasking abilities - Exceptional problem-solving and decision-making skills - Proficient in using computer systems and retail software - Outstanding communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Knowledge of inventory management and merchandising techniques - Bachelor's degree in Business Administration or a related field (preferred) If you are a highly motivated individual with a passion for retail and a proven track record in store operations management, we would love to hear from you. Join our team and contribute to the success of our store by ensuring efficient operations and exceptional customer service. Apply now!