3608 Operations Management Jobs - Page 23

In this Role you will be Responsible For: Provides direction and guidance for administration and results for multiple departments within a function of work area. Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members. Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success of department(s) assigned. Participates in developing operational and strategic goals and objectives for the organization. Drives NTT DATA s organizational capabilities by developing a highly effective and competent workforce. Viewed as expert or specialist in a specific industry or sector. Typical Years of Experience Typically requires 12-15 years relevant experience Typical Years of Leadership Experience Includes 5-7 years managerial/ leadership experience. Minimum Education and Certifications Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred. Skills Models exceptional influencing and communication skills. Models exceptional client service skills and leadership capabilities. Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills. Models exceptional organizational and time management skills. Advanced budgeting, business financial and P&L skills. Advanced ability to develop comprehensive and complex operational and strategic plans. People Leadership - Yes Physical Requirements/ Working Conditions Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations. Work Timings: 5:30 p.m. - 3:30 a.m. IST, Monday - Friday. The shift timings can be changed as per client requirements.

Location-Ambarnath, Badlapur, Dombivli, Kalyan, Navi Mumbai, Thane, Mumbai Selected Intern's Day-to-day Responsibilities Include. Ensuring financial targets and other agreed-upon targets are met in all departments.. Reviewing working practices to ascertain if it is successful and, if not, devise an alternative.. Handling and monitoring the projects.. Keeping employees motivated and organizing appropriate training.. Ensuring the business operates within the company's mission statement.. Investigating customer satisfaction and reporting any issues.. Working with department heads and senior management to get the best performance from staff.. Driving the business to increase profits.. Acquiring new business accounts.. Ensuring all the resources are at an optimal performance level.. Working with legal departments on any matters that occur.. Reviewing and approving equipment needs..

Selected Intern's Day-to-day Responsibilities Include. Ensuring financial targets and other agreed-upon targets are met in all departments.. Reviewing working practices to ascertain if it is successful and, if not, devise an alternative.. Handling and monitoring the projects.. Keeping employees motivated and organizing appropriate training.. Ensuring the business operates within the company's mission statement.. Investigating customer satisfaction and reporting any issues.. Working with department heads and senior management to get the best performance from staff.. Driving the business to increase profits.. Acquiring new business accounts.. Ensuring all the resources are at an optimal performance level.. Working with legal departments on any matters that occur.. Reviewing and approving equipment needs..

The Supply Chain Manager is responsible for overseeing and managing the companys overall supply chain and operations. This includes planning, implementing, monitoring supply chain activities to maximize efficiency & productivity,reduce costs Required Candidate profile Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master’s preferred). 15+ years of exp in supply chain management or a related field.

Job Role: To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

Job Role: To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

As a Growth & Operations Intern, you will play a key role in ensuring our live classes run smoothly and supporting our early growth efforts. You'll work closely with both the operations and growth teams, helping manage class execution while also driving engagement and conversion across user journeys. This is a cross-functional role ideal for someone who is hands-on, detail-oriented, and excited to work in a fast-paced startup environment. Responsibilities:. Manage live class operations during assigned shifts.. Ensure timely participation of both students and teachers in scheduled classes.. Take ownership of weekend class execution, proactively resolving any issues.. Act as a bridge between the sales and ops teams by tracking trial class attendance and following up with users.. Handle teacher escalations, such as dashboard or connectivity issues.. Create and manage user profiles in the LMS for students.. Assist with trial and paid batch creation, slot edits, and batch updates.. Maintain and update daily trial booking and student tracking sheets.. Coordinate with teachers regarding upcoming sessions.. Support lead management and campaign tracking through tools like Google Sheets and CRM systems.. Maintain and update growth-related data such as trial-to-paid conversions and parent/student engagement.. Work with the team on improving landing pages, trial experience feedback, and optimizing drop-offs in the sales funnel.. Requirements. Graduate or currently pursuing graduation in any discipline. Strong communication and coordination skills. Comfortable using Google Sheets and online platforms. Highly organized, dependable, and proactive. Willing to work on weekends with a weekday off. Requirements. Graduate or currently pursuing graduation in any discipline. Strong communication and coordination skills. Comfortable using Google Sheets and online platforms. Highly organized, dependable, and proactive. Willing to work on weekends with a weekday off.

Seeking a Program Coordinator for our Yelahanka wellness center for seniors. Role includes client engagement, center operations, sales, and program support. Must be warm, organized, sales-savvy, and fluent in English/Hindi. 6-day onsite role.

CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC - Retention Officer- Credit cards Job Role: Handling customer queries calls for Credit Cards Card Cancellation (L2 calls). Should have complete knowledge about Credit Card Process Adhering to agent-level Service Level Agreements (SLAs) specified by the process. Ensuring adherence to time schedules (Turn Around Time). Completing the logs specified by the process (End-of-day target). Adhering to Information Security norms and quality process norms. Staying updated and complying with any updates about the process. Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance. Providing inputs to improve work procedures that can enhance overall team performance. Graduate. At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage. Excellent communication skills Verbal & Written. Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays. Flexible to get scattered 8 Week Offs in a month with 9-hour shifts. Good listening skills and strong communication abilities. Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity. Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.

J D - Relationship Manager Handle current portfolio of Small Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

WE ARE HIRING!!!!!!! We are looking for CCU - Social Media - Team-Thane, Interested candidates can apply. Position: Social Media Officer Minimum 18 months of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Roles & Responsibilities: Interaction with patients and fulfill their requirements. Documenting of patient Reports in Software. Managing the housekeeping and security guard staff's data and duties. Maintaining the records of office inventory & checking the cleanliness of the hospital. Handling the petty cash and keeping the record of overall expenses. Checking the office's assets are in good condition & report submission to Operation ManagerHandling Doctors Leaves and Attendance Register. To monitor the discharge checklist. Co-coordinating with the quality team for activities like NABH. To coordinate with the corporate office for maintaining the smooth flow of routine work.

A General Manager (GM) is a senior-level executive responsible for overseeing the daily operations and strategic direction of a business or a specific department within a larger organization. Required Candidate profile A General Manager (GM) is responsible for overseeing an organisation’s daily operations, driving strategic initiatives, and ensuring overall business success.

Workplace Duty Engineer Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in Workplace Experience, join us to be inspired by the best. Workplace Duty Engineer What this job involves To achieve excellence in preventive maintenance programs at site with highest standards. Assist in providing comprehensive facility, contract and procurement management for technical services to Accenture. Achieve Key Performance Indicators and service level agreements targets Responsibilities Financial Management To manage and control all critical spares for all installations as per manufacturer recommendations and inventory Coordinate with AEM for collating all R&M requirements quarterly basis. Follow up for assigned PO, work completion as per PO until invoice submission. Operations Management To carry out all engineering & operational procedures Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PACs Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipments To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations. To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed. Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc for a better management of engineering systems To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility. To adhere to 52 weeks annual M&E maintenance schedule. To maintain consistency on agreed SLA & KPI. To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and escalate as required. Ensure proper usage & functioning of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope. Ensure all PM work orders in 360 facility tool are closed and escalate in case of any deviation. Track and close all builder related queries in QMS on monthly basis. Conduct M&E onboarding process, back to Basic as defined. Ensure all the mandatory trainings are conducted as per schedule and track for attendance. Coordinate for execution of works related to IC requests without escalations. Conduct interview for M&E new joiners. Ensure 100% usage of online work permit tool and upload incidents in the incident tool. Proper handing & taking over tabs which are utilized for taking equipment readings. Conduct central store audit, BMS store audit and BMS audit on monthly basis. Facility walk around and ensure Walk around map & Guide is followed and maintained. Coordinate with DM team for any issues that need help. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE Ensure to support for all client audits /Internal & External audits Ensure the functionality of all technology tools in the facility Records Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities. To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.) Estate Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities Ensure visit and inspect all the critical areas maintained by builder wherever allowed on a daily basis (Chiller, HT, DG, LT, LMR, STP and pump rooms) Ensure daily co-ordination with the builder on the diesel / water Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Faade glass cleaning etc., Follow up on all the invoices submission by the builder on time Intimate on any deviation in builder operation and follow up on closure Reporting Management Daily Report DSR/walk around guide, SLA Report, Engineering report Weekly report Major highlights, zonal point, Weekly R&M tracker Monthly Report MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report Escalation to be followed during an incident as per escalation matrix. Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives.

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the team's performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy.

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence. Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation. Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy. Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact. Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates. Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs. Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals. Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities. Leverage existing resources and toolssuch as QA frameworks, real-time insights, and performance dashboardsto build holistic strategies that optimize service delivery and customer outcomes. Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions. As Director of Special Projects, You Have Bachelors degree in Business, Data Analytics, Customer Experience, or a related field. Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset. 10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement. Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards. An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies. An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders. A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success. Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders. Familiarity with AI and data visualization tools to enhance insights and reporting.

Role & responsibilities Handle daily operational issues for all rental sites. Rental Process streamlining and adhering to process. Coordinate with after sales team for proper maintenance of the fleet. Check for attendance & overtime of operators from respective sites and manpower service provider Check for any deductions with justification from customer Input correct data into systems for contracts, offers and orders. Timely respond external and internal customer for their rental related issues and queries. Coordinate with other departments for rental related transactions Work with the warehouse team and logistics manager to coordinate all shipments. UE Fleet Maintenance & upkeep in coordination with Warehouse team. Fleet planning along with National Manager Rental & UE Process daily, weekly, or monthly reports as requested Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Inspection of physical Rental Fleet at customer location on rotation basis. Perform all other duties as assigned by management in a professional and efficient manner. If required, collect RFQs from Sales Deptt and respond sales team with correct offer, with the help of product deptt. To support in creation of monthly MIS To support in handling Audits. Timely updation of Work Orders/Contracts and execute Contracts from Customers Education Essential Graduation / Post Graduate in Engineering / Diploma in Engineering, Management , computer literacy, Microsoft office working knowledge Advantageous – SAP knowledge Specialized knowledge Operations Management Skills Excellent problem solving skills Excellent verbal and mail communication Abilities Work pressure handling

Role & responsibilities Preferred candidate profile

Hiring for Asst. Vice President - Operations & Customer Service NOTE: We are looking for candidates from Tier 1 Colleges / Premium Institutes Job Description: Own the customer onboarding process, and deliver a WOW experience during the initial client journey Manage multiple outsourced vendors Ensure regular process reviews and technology-based process improvement feedback to cross-functional teams Source high-quality digital content to create best-in-class catalogs Maintain onboarding SLAs, audits, training, and team motivation Maintain process compliance and hygiene Managing and developing large direct and indirect teams Exposure to process re-engineering, operations, and servicing practices Benchmarking & building superior processes for next-level onboarding Key Skills: Excellent Team-handling skills Good communication and presentation skills Strong data analysis skills and understanding of technology Well-versed with MS Office tools, especially Excel, PowerPoint, Word Customer satisfaction and Quality-oriented mindset Ability to take decisions in a fast-paced environment Able to multitask Building and driving winning teams Experience and Education: Excellent academics 80% above in 10th & 12th MBA or any equivalent 4-7 years of work experience in operations leadership roles

Operations Internship in Ambarnath, Badlapur, Dombivli, Kalyan, Navi Mumbai, Thane, Mumbai Selected Intern's Day-to-day Responsibilities Include. Ensuring financial targets and other agreed-upon targets are met in all departments.. Reviewing working practices to ascertain if it is successful and, if not, devise an alternative.. Handling and monitoring the projects.. Keeping employees motivated and organizing appropriate training.. Ensuring the business operates within the company's mission statement.. Investigating customer satisfaction and reporting any issues.. Working with department heads and senior management to get the best performance from staff.. Driving the business to increase profits.. Acquiring new business accounts.. Ensuring all the resources are at an optimal performance level.. Working with legal departments on any matters that occur.. Reviewing and approving equipment needs..