3549 Operations Management Jobs - Page 10

: Job TitleOperations Service Specialist Corporate TitleAVP LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Experience10+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience Business and Technical competency: Hands on experience in Banking domain and technology. Credit card business and operations knowledge is a must. Technologies: Hands-on experience with log analyser such as Splunk (mainly), kibana etc. Knowledge in container platforms like Kubernetes / OpenShift Knowledge in Observability tool like NewRelic Hands on experience in job scheduling tools, sqls/ oracle DB etc. Incident and Operations Management: Strong knowledge in incident management processes and various ITIL concepts. Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title Vice President Private Bank Operations Location Jaipur Role Description The individual should be able to deliver on KPIs/ KRIs related to Private Banking Operations. Is expected to motivate & lead the banking function with a team Size of 50-75 people. Ability to transition the work form our offshore location & stabilize it as BAU function by closely interacting with multiple stakeholders within bank. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Create an environment of very strong Governance with a clear direction of driving efficiency & managing Stakeholders expectations & KPIs within the organization across various processes e.g., Banking Services, Investment functions etc . Review the way processes are conducted to come up with a plan of making the organization efficient by driving standardization, and automation. Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. Eliminating redundancies and automation of repeatable tasks and reducing variation Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to have the right operational Control. Plan & design resourcing strategy to manage work volumes, Support design of succession plans for key team members. ProcessBuild Efficiency & Innovation Overall responsible for a 50-75 members team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels. Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs. Motivate, support and develop staff to enhance their ability & adapt to a continuously evolving business environment. Building the next level leadership by identifying and coaching potential successors. Regular assessment of team members, development of team through training & cross training. Your skills and experience Should have extensive hands on operating and domain experience of Banking/ Financial operations with added expertise of German Language Proficiency. Should have Led a Considerable Team size covering various functions within Banking/ Financial operations space. Should have exposure of managing Stakeholders, ability to manage expectations & push back wherever the situation warrants. Strong communication and negotiation skills with German Language Proficiency ( B2/ C1 ). Strong risk background /culture with ability to identify future risk Ability to understand and analyse complex problem and provide effective tactical and strategic solution. Keeping the team engaged & motivated. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bankto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

: Job Title Working Capital Risk Analyst , AVP Location - Mumbai, India Role Description Working Capital Risk Team is looking for bright candidates to support KYC analyses for (international) clients in Factoring programs. The role would suit for an individual looking to develop a deeper understanding of Know Your Customer processes, AFC Governance & related portfolio risk in a challenging fast-paced environment, where the team and individual can make significant contribution for the Global Corporate Bank Working Capital Risk Team. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Taking care of risk analyses for international companies with regard to internal/external policies, Key Operating Procedures and regulatory requirements especially with regard to Anti-Financial Crime, compliance and KYC Taking care of Screening/NLS of counterparties, looking after internal governance process and developing better ones Analyze and risk rating of incoming counterparties regarding Anti-Financial Crime and KYC Communication of analysis & rating results with stakeholders in Germany and clarify on open questions. Looking for further risk factors such as Sanctions and Embargoes, Fraud, Reputational Risks, etc. Contributing in finding management pertaining to audits and internal controls review Monitoring key Policies on regular intervals and ensuring we adhere with it Maintain internal reporting to ensure proper monitoring of completion Maintain internal Key Operating documents and develop new ones as and when needed. Your skills and experience Bachelors/Masters degree in Finance, Engineering and Economics/Applied Economics 8-10 years of work experience in relevant field of Anti-Financial Crime, Compliance Governance and/or Risk Management A good understanding of Trade Finance products especially Factoring Sound knowledge and understanding of the risks, control, compliance and regulatory environment and requirements in Banking with focus on Financial Crime and KYC Ability to challenge the status quo and can think outside the box Knowledge of advanced MS applications Strong communication skills with excellent English and German, both orally and written Effective organizational skills, i.e., the ability to manage multiple and often competing tasks simultaneously under tight deadlines and pressure. Decisiveness and performance oriented Ability to successfully navigate a complex, international organization, build strong relationships and work collaboratively with business and management Self-starter with ability to solve problems in an independent and successful manner, while supporting team goals/ objectives. Willingness to accept responsibility for tasks and projects How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: In Scope of Position based Promotions (INTERNAL only) Job TittleOperations Manager Corporate Title - VP Location - Jaipur, India Role Description This role is accountable for supporting the delivery of the Global Procurement and Travel Operations strategy for Procurement to Pay processes across multiple countries. It is responsible for the performance outcomes of work-streams within the assigned region/client group. Strong collaboration skills and initiative are required, as this role involves working closely with the Global Procurement teams and other regional operations leads across DB. Additionally, this role will drive upcoming projects and on-demand tasks such as savings initiatives, audits, data requests, or transformation initiatives. The role also involves franchise building, leading the development of team members, ensuring performance on SLAs, KPIs, and KRIs, reporting, supporting benchmarking activities, and monitoring performance against agreed metrics. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your Key responsibilities Oversee various stages of the Procure to Pay (P2P) cycle, including Vendor Management, Invoice Processing, Payment Processing, and Vendor/Bank Reconciliation. Manage the service delivery of outsourced processes such as invoice processing, payment runs, customer service desk, and vendor onboarding. Identify operational issues and suggest improvements to enhance quality and reduce defects4. Support technical and system changes for Ariba and SAP/S4HANA. Drive change management initiatives, including automation and process improvements, with an understanding of the upstream and downstream impacts of P2P activities. Ensure SLA/operational metrics are achieved for outsourced processes and implement appropriate remediation actions. Act as the single point of contact for all Procurement Operations-related activities, communications, updates, and escalations. Maintain seamless communication with stakeholders on all P2P matters, including periodic updates and the creation of User-Interest Groups. Support audit-related activities by providing requested information and leading the remediation of audit points. Initiate system/process changes to meet operational requirements, including raising change requests, reviewing solutions, conducting UAT, and monitoring go-live and Hypercare activities. Implement new operational processes and solutions while ensuring the stability of existing BAU operations to meet global/regional control requirements. Integrate with Global Procurement Operations and Travel teams and collaborate closely with other stakeholders such as Group Tax, Finance, Compliance, and AFC. Drive the centralization of certain global functions to achieve synergies and process excellence. Your skills and experience 15+ years of post-qualification work experience in Procurement Operations with team management experience. Comprehensive knowledge of end-to-end Procurement processes Excellent understanding of Ariba and SAP systems Ability to prioritize and handle urgent requests Proven experience in executing change initiatives Effective communication skills with the ability to influence and interact with all levels of the organization Independent self-starter with excellent time management skills and the ability to prioritize multiple tasks and adapt to changing priorities Strong analytical, problem-solving, and organizational skills Strong attention to detail and a willingness to question current practices Open-minded and able to share information, knowledge, and expertise with peers and team members Project management experience How well support you

: Job TitleHR Product Specialist - Analytics, AVP LocationBangalore, India Role Description The Workforce Management and Analytics AVP has hands-on experience of using databases and (ideally) HR systems to design and build workforce-related reporting, analytics (descriptive and predictive), and forecasting techniques. The resource should also be able to perform Project management activities, including tracking and reporting of various projects. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Primary responsibility is to deliver a) the weekly FTE outlook for the current month b) the monthly FTE forecast to Finance. In the first instance, this requires execution to the current forecasting models, which takes various inputs housed in HR systems including hiring rates, open roles, attrition rates and restructuring cases. As a second order priority, the incumbent should look to evolve the models so we are delivering accurate FTE forecasts to support data driven business decisions The role will also support the annual planning process by providing various data inputs to both Finance and the business as required Provides MI and analytics support to the HR function in the areas of people metrics, reporting, analytics and responsible for successful delivery as per agreed KPIs Provides support to the functional leads on various project management activities and drives the projects to their appropriate conclusion. Also collaborates with subject matter experts across the HR functional areas to promote use of data, standard practices and to improve overall strategic and operational performance and insight. Utilizes technology and relevant tools to develop and analyze enterprise-wide people and other cross-functional data as needed, and communicate findings to senior management via formal presentations and standard management reporting artifacts on a periodic basis. Serves as the domain expert for human capital analytics, and understands change and attunes to changes in the environment and business, and responds quickly and flexibly by taking appropriate measures to promote analytics agenda in HR Serves as an active participant on cross-functional project teams and provide guidance and training to teams in asking appropriate questions, interpreting data, and translating into insights and action. Your skills and experience Experience in an analytics environment (including MI and reporting), preferably within HR. Experience in FTE forecasting in an organisation of our size or forecasting more broadly Ability to communicate statistical concepts and reporting output to non-experts effectively - both written and verbal Experience in project management and process transformation through digitization, automation. Experience in leading the interpretation of large datasets in order to identify significant differences, relationships, and trends in data, as well as factors that could affect the results, and report results of statistical analyses in the form of graphs, charts, and tables. Experience in developing and embedding high quality into all areas of workforce reporting. Support HR WFM&A function to assist relevant teams in the management and auditing of data and development of reporting solutions in support of key HR processes. Continually drive change and process improvement, including the testing and implementation of new HR databases and tools, providing feedback to system and process owners. Education / Certification/ Skills Statistical & Analytical experience in interpretation & reporting of large data sets Good Understanding of databases and proficient reporting tools like SQL, MS-Office, RDBMS Ability to up skill and learn various reporting and analytical tools. Demonstrable partnership and influencing skills How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

: Job Titl eDivisional Risk and Control Senior Analyst, AVP LocationMumbai, India Role Description As Divisional Risk and Control Senior Analyst, you will be joining the CRM Global Control Office Performance and Enhancements team. You will actively facilitate a consistent application of the CRM compensating control framework by performing relevant controls, monitoring and centralized testing the effectiveness of the controls and improve the reporting. Special focus is on the closure of gaps in our control framework by contributing to the further development / enhancement of the existing control framework and the remediation of findings. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Perform regular controls and quality assurance checks (including SOx controls) and maintain the respective compensating control framework Assume responsibility for establishing new control requirements for the compensating control framework Support overall improvement / further development of the control framework by adding practical expertise and valuable insights from in- and outbound tasks Establishing a strong relationship with all relevant stakeholders Your skills and experience Experience in credit risk management, particularly re. distress related topics and in-depth knowledge of distress related processes and respective control activities In depth knowledge of the concepts driving the control framework (e.g., SOx, CRR regulations) Excellent communication skills, both written and spoken in English language Ability to work in a dynamic environment and high flexibility Attention to detail, performance orientation and motivation Microsoft office proficient (Excel, Word, Power Point) How well support you

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer DepartmentCustomer Experience Center Location-ThaneReporting RelationshipCEC Team Leader Service Assurance Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. (JLL) is seeking a Workspace Delivery Manager for our Work Dynamics (Integrated Facilities Management) team. This proactive and detail-oriented role is critical for ensuring Workspace services are delivered consistently and safely, enabling exceptional Occupant and Guest Experiences every time. The manager will lead a team, oversee vendor partners, and align service delivery with the Workspace Experience team to foster customer delight and agile service provision. What this job involves Overall Role Oversee day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Maintain alignment with the Workspace Experience team to ensure service delivery creates Customer Delight with agility. Lead the team to deliver expected standards, maintain clean & hygienic workspaces, seamless Guest Relations (GRE) services, and engagement with other service partners (Security, Dining, Landlords). Major Responsibilities Transforming to the Workspace Team of the Future Participate in ad-hoc projects. Deliver the best level of service through obsessive attention to detail. Ensure resets to agreed format, owning Clear Deck policy and associated reporting. Conduct proactive checks, reviewing ping reports, including after business hours, for refreshed workspaces. Ensure a highly proactive, responsive, dynamic, and agile team. Manage planned, predictive, and corrective works of building systems, including power down planning and execution. Conduct quality assurance and monitor outsourced critical works vendors. Review maintenance/service practices of M&E contractors for quality, aligning with manufacturer recommendations and processes. Manage engineering regulatory compliance and adherence to client-stipulated Engineering Playbooks. Support incident management, including 24/7 on-call availability for corporate real estate buildings. Support installation, commissioning, and programming of new office spaces. Submit technical reports for portfolio objectives and performance. Govern as-built drawings and OEM information. Produce and manage MOPS/SOPS/EOPS. Manage lifecycle asset management and UPS component replacement. Support engineering standardization across Asia Pacific. Lead in-city technical training delivery. Develop and implement innovation programs to reduce utility costs, increase productivity, and achieve cost savings. Identify energy-saving initiatives and ensure their implementation and validation. Review all maintenance reports to ensure appropriate conduct and actioning of performance issues. Client/Stakeholder Management (in support of the Workspace Lead) Proactively develop and manage client relationships to achieve expected service levels. Comply with all Client contract requirements and meet or exceed Key Performance Indicators. Deliver exceptional quality of service as reflected by Client feedback. Actively recover feedback from end-users. Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence, and personal success. Proactively manage the team to deliver Delight. Develop the team through performance assessments and training, managing workload, and developing succession plans. Operations Management Deliver functional operational control for excellence. Implement service tasks, procedures, and policies, and measure performance. Review and spot-check suppliers/service providers performance against contractual obligations. Understand operational & technical requirements of the site and maintain necessary contracts. Provide comprehensive Workspace management for office premises. Implement and manage the change control process. Resolve user complaints and concerns with solutions and follow up. Resolve problems or improve operations. Prepare risk assessments for self-delivery. Assist with critical out-of-hours issues and participate in emergency responses. Report building incidents following escalation channels with measures and solutions. Monitor and manage staff performance based on Individual Performance Management criteria. Coordinate, manage, and oversee vendors for Workspace-related services. Ensure service deliverables meet SLAs and KPIs. Work with all related parties for timely delivery of services. Ensure up-to-date information on Clients Property Services SharePoint. Raise risks to Workspace Experience Site Lead for further investigation when necessary. Implement continuous improvement initiatives. Maintain a cost-saving mindset that drives value. Manage budgets and ensure cost-effectiveness. Collect, analyze, and report statistical data for management objectives. Desired Skills and Experience Ideal Experience 8+ years of experience in hospitality/facility management. Bachelor's degree in Mechanical, Electrical, Facilities Management, Hotel Management, or Hospitality Management is beneficial. Minimum of 5 years of relevant engineering management experience. Experience in CRAC, UPS, Chiller plant, or Data Centre operations. Technical Knowledge Knowledge of Occupational Safety requirements. Strong PC literacy and ability to manage daily activities using various systems (BMS, other computerized control/monitoring systems). Thorough understanding of building services design and engineering management. Knowledge of HVAC, Fire Protection System, Electrical system, and BMS system. Holder of REW A0 is preferable. Diploma in an Engineering discipline. Critical Competencies Client Focus & Relationship Management : Proactive and professional approach to customer service, natural hospitality-oriented communication, ability to interact with all client staff levels, managing conflict, customer service oriented. People Management and Team Leadership : Ability to lead effectively, train well, and promote open, constructive, and collaborative relationships. Program Management & Organizational Skills : Excellent planning & organizational skills, proven ability to manage multiple complex operational matters. Problem Solving & Strategic Thinking : Capacity to deal with ambiguity, solve complex problems effectively, analytical, and ability to employ holistic approaches for long-term solutions. Other Personal Characteristics Detail-focused and proactive. Self-motivated. Exhibits honesty & trustworthiness. Open to new ideas & willing to challenge the status quo. Works well with diverse teams from various countries/cultures. High energy, flourishes in fast-paced, dynamic environments. Customer centricity. Comfortable working in a challenging environment as part of a team and managing incidents/service failures. Key Stakeholders: Management Staff, Client Representatives, Client Occupants / End-users, Vendor Staff.

CEC Officer-Inbound-Credit Card-Customer Experience Center-Contact Centre Inbound Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Area Business Manager-Portfolio-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

You can get your ideas across clearly both verbally and in writing. You'll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role. Your key deliverables will be but not limited to: Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard. Ensure all services are performed as per Standard Service Specifications Preparation of Property management budgets and perform CAM collection Manage the budget efficiently and yield cost savings where possible without compromising quality of service. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way. To meet at all time the contractual obligations and target SLAs set by both the client and internal management Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team Ensures occupancy of sites complies with statutory legislation. Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local and regional municipal authorities. Interviews, selects, hires, supervises and reviews qualified building operation and management staff Manages critical relationships with client, tenants, and key vendors Reviews all building financial data with Ambience and Property Accountant Ensures that all client deliverables are submitted in a timely manner Acts as the liaison to local community public interest groups Manages vendor relationships Writes vendor contract specifications Oversees all vendor bidding Ensures that entire staff maintains a critical eye on all aspects of building physical care Fosters and maintains Tenant is our Guest philosophy among the staff

Responsibilities Financial Management To manage and control all critical spares for all installations as per manufacturer recommendations and inventory Coordinate with AEM for collating all R&M requirements quarterly basis. Follow up for assigned PO, work completion as per PO until invoice submission. Operations Management To carry out all engineering & operational procedures Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PACs Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipment's To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations. To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed. Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc for a better management of engineering systems To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility. To adhere to 52 weeks annual M&E maintenance schedule. To maintain consistency on agreed SLA & KPI. To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and escalate as required. Ensure proper usage & functioning of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope. Ensure all PM work orders in 360 facility tool are closed and escalate in case of any deviation. Track and close all builder related queries in QMS on monthly basis. Conduct M&E onboarding process, back to Basic as defined. Ensure all the mandatory trainings are conducted as per schedule and track for attendance. Coordinate for execution of works related to IC requests without escalations. Conduct interview for M&E new joiners. Ensure 100% usage of online work permit tool and upload incidents in the incident tool. Proper handing & taking over tabs which are utilized for taking equipment readings. Conduct central store audit, BMS store audit and BMS audit on monthly basis. Facility walk around and ensure Walk around map & Guide is followed and maintained. Coordinate with DM team for any issues that need help. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Ensure to close the Seibel tickets on time & weekly once do analysis for repeated complaints and highlight to CE Ensure to support for all client audits /Internal & External audits Ensure the functionality of all technology tools in the facility Records Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities. To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.) Estate Management To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities Ensure visit and inspect all the critical areas maintained by builder wherever allowed on a daily basis (Chiller, HT, DG, LT, LMR, STP and pump rooms) Ensure daily co-ordination with the builder on the diesel / water Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Faade glass cleaning etc., Follow up on all the invoices submission by the builder on time Intimate on any deviation in builder operation and follow up on closure Reporting Management Daily Report DSR/walk around guide, SLA Report, Engineering report Weekly report Major highlights, zonal point, Weekly R&M tracker Monthly Report MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report Escalation to be followed during an incident as per escalation matrix. Sound like the job you're looking for Before you apply, its also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives.

Responsibilities: Financial Management Coordinate with the Chief Engineer to provide inputs for accurate planning and management of CAPEX and OPEX budgets for engineering and operational expenses. Manage and control critical spares inventory for all installations, adhering to manufacturer recommendations. Work with the Chief Engineer to ensure all M&E related contracts are in place and up-to-date. Operations Management Execute all engineering and operational procedures efficiently. Liaise with local authorities regarding M&E facility issues and ensure all statutory compliances are met. Collaborate with vendors to ensure maintenance and service practices align with manufacturer recommendations and deliver quality work. Ensure the optimal functioning of the following systems: All Electrical Systems All HVAC Systems All PACs Water, Plumbing, and Sanitary Systems Elevators/Lifts Cafeteria Equipment Ensure strict adherence to all maintenance schedules and shutdowns in consultation with OEMs and Accenture. Conduct daily inspections of log books, history cards, checklists, escalation charts, OCP, and PPM schedules for effective engineering system management. Maintain 100% uptime and implement practices to deliver seamless service to Accenture. Update and maintain all statutory documents (CIEG, Fire, Lift, Explosive, Pollution Control, etc.) related to M&E operations. Initiate and manage energy management programs to reduce utility costs. Handle small renovation projects from initiation to completion, as needed. Guide technical staff in resolving all Workplace technical issues. Ensure 100% adherence to the 52-week annual M&E maintenance schedule. Maintain consistency on agreed SLA & KPI with the client. Coordinate with the transition team during the go-live of new facilities. Participate in emergency evacuation procedures and manage all health & safety issues. Prepare and collate data on vendor performance, escalating issues as required. Track the usage of e-fit facility tools (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope. Track all PM work orders in the 360 facility tool and QMS on a monthly basis. Ensure 100% adherence to the M&E onboarding process and Back to Basic training. Organize and track monthly meetings with builders, updating the Meeting of Minutes (MOM) status. Ensure all mandatory trainings are conducted as scheduled and onboard new joiners. Monitor individual DEs core responsibilities and assist the Chief Engineer in performance evaluation. Coordinate the execution of IC requests without escalations. Create and review DE shift rosters and M&E, BMS shift schedules. Conduct regular facility walk-arounds, ensuring the Walk-around map & Guide is followed and maintained. Assist the Facility Manager with ISO, internal, and external audits, ensuring all necessary documentation is completed. Coordinate with the DM team for any required assistance. Coordinate important and VIP client visits with the Events team, ensuring smooth execution without escalations. Conduct all scheduled meetings and focus meetings with projects as per calendar. Participate in and manage half-yearly fire drills. Govern and maintain all relevant checklists as per requirements. Additional Activities Lead new initiatives to improve engineering operations. Manage site operations in the absence of the Chief Engineer. Assist the Workplace Manager (WM) and Chief Engineer (CE) during crisis situations/BCP. Records Management Ensure daily, weekly, monthly, quarterly, half-yearly, and yearly records for all engineering activities are prepared and submitted to the Chief Engineer. Update and maintain all records daily (Log books, History Cards, Equipment details, Service Reports, Incident Reports, etc.). Reporting Management Generate daily reports (DSR/walk-around guide, SLA Report, Engineering report). Prepare weekly reports (Major highlights, zonal points, Weekly R&M tracker). Compile monthly reports (MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report). Assist the Chief Engineer in the preparation of yearly R&M & Utility projections. Follow the escalation matrix during incidents. Education and Experience: Qualification: BE / BTECH / Diploma in Engineering. Overall Experience:3 - 5 years for BE / BTech graduates. 5 - 7 years for Diploma holders. Industry: Hotel, IT & Manufacturing. Industry Experience: Minimum 3 years in a relevant industry. Technical Skills: Proficiency with M&E Related Equipment. Strong command of MS Office and email communication. Generic Skills: Result-oriented with a strong drive to achieve goals. Proven team leader capabilities.

Responsibilities : Conceptualize, Lead, Coordinate, Review and Incubate Corporate projects, as guided by MSIL Top Management. Collaborate with cross-functional teams within and outside Organization. Facilitate / Coordinate for approval documents preparation for Management. Competencies: Strong understanding of each Vertical s function. Excellent analytical, problem-solving, and organizational skills. Wide knowledge about the auto industry and strong business acumen. Excellent communication, presentation, and business writing skills. Ability to work collaboratively in a fast paced, dynamic environment and manage multiple priorities effectively. Confidentiality and Integrity Key Requirement: Major experience in Automobile industry is must. Candidate should have experience in strategy/projects work and managing operations. Candidate should be flexible enough to involve in any projects considering latest development in technology and regulations. Good in written and communication skills

The Director of Rooms is responsible for overseeing all aspects of the Rooms Division, ensuring exceptional guest experiences and operational efficiency. This role requires a strategic leader with extensive experience in hotel management, particularly in managing front office and housekeeping operations. Responsibilities Oversee the daily operations of all room-related departments, including front office, housekeeping, and guest services. Develop and implement strategies to enhance guest satisfaction and improve room occupancy rates. Manage room inventory and pricing strategies to maximize revenue. Lead, mentor, and train the Rooms Division team to ensure high performance and exceptional service standards. Coordinate with other departments to ensure seamless guest experiences throughout their stay. Monitor and analyze room sales and occupancy reports to identify trends and opportunities for improvement. Ensure compliance with health and safety regulations and hotel policies. Skills and Qualifications Bachelor's degree in Hospitality Management or related field; Master's degree is a plus. 12-17 years of experience in hotel operations, with a significant focus on rooms division management. Strong knowledge of hotel management software and PMS systems. Excellent leadership and team management skills. Outstanding customer service skills with a focus on guest satisfaction. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities.

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships. Key Responsibilities: Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans. Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy. Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients. Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals. Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery. Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service. Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly. Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency. Qualifications: Bachelor's degree in Healthcare Management, Business, or a related field. Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well. Proven experience in healthcare, wellness, or clinic management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to drive sales, patient conversions, and implement growth strategies. Customer-focused with a strong understanding of patient needs and experience.

Selected Interns Day-to-day Responsibilities Include Create content, capture pictures and videos of activities in the restaurant, kitchen, etc Design creatives using Canva and VN Coordinate events and workshops Make calls to guests for specific events Assist the marketing team in creating smoother marketing operations About CompanyMalaka Spice was established as an inspired southeast cuisine restaurant in the by-lanes of Koregaon Park, Pune, by a couple, Praful and Cheeru Chandawarkar, in the year 1997 Each meal at Malaka Spice is a result of many culinary tours taken in Malaysia, Indonesia, Thailand, Singapore, Vietnam, Japan, and Cambodia We truly believe in and follow the concept of Farm To Table Most of the produce used in our recipes are sourced from our very own Cherish Farm, which is about 45 km from Pune Not just this, we use cold pressed oil in the preparation of all our recipes, thus making every meal experience at Malaka Spice, soulful and beautiful! Malaka Spice has 7 restaurants and cloud kitchens in Maharashtra5 in Pune, and 2 in Nashik at the beautiful Vallonne Vineyards & Gangapur Road

Key responsibilities: 1. Reviewing, solving and restructuring the solutions for the subject of Operations Management 2. Completing daily targets as assigned by the project head 3. Ensuring that the content is accurate and in an acceptable format 4. Following guidelines and parameters to ensure the highest approval rate Key Requirements: 1. Fluency in English (Both spoken and written) 2. Available for immediate joining 3. Prior experience in Academic Content Writing or Teaching (Preferred) Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Incharge of operations during his/her shift. Supervise all departments. Attend to customer complaints. Wastage Control Measures. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the restaurant is done on time Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out of the duty roster. Integrity, cost controls and Waste Management. Ensuring 90% score in the Management Visit Report

About the Job Were searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campuss overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders. As Operations Manager, You Will Ensure proper planning, staffing and direction of the operational functions Manage and supervise teams Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas Develop customized reporting to measure and track operational statistics, data and results Develop solutions to improve business performance and partner success Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues Motivate teams through relationship building and real-time coaching Develop and deploy incentive programs to motivate employees to achieve desired outcomes Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team Collaborate with other departments within the organization (HR, IT, etc) to resolve issues Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings As Operations Manager, You Have Completion of post-secondary education (a major in Business or Commerce will be considered an asset) A minimum of 5 years of experience in the contact center industry At least 3 years of experience in an Operations Management role overseeing front-line employees Experience in client relationship management and employee development/coaching Experience dealing with escalated issues in a contact center capacity The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner Excellent communication skills; listening, verbal and written Ability to assess the big picture and draw connections between inputs and outputs Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to use spreadsheet applications to maintain and develop operational and financial data reporting Ability to type 30 WPM with accuracy Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

Job Summary: We are seeking a proactive and detail-oriented Operations Executive to join our backend operations team. The ideal candidate should have basic MS Excel skills, sound communication, and a general understanding of banking and loan processing. Freshers with the right attitude and skills are welcome to apply. Key Responsibilities: Review and validate loan applications and accompanying documents Enter all loan application details into the LOS (Loan Origination System) Generate proposal IDs for further credit evaluation and disbursement process Handle data entry, reporting, and record maintenance in MS Excel Coordinate with internal teams to ensure a smooth and accurate workflow Support backend processes for operations and customer service Ensure confidentiality, compliance, and data accuracy at all times Required Skills: Basic proficiency in MS Excel (data entry, formulas, formatting) Strong written and verbal communication skills Understanding of loan processing , basic banking , and financial documentation Good analytical and documentation reading skills Ability to manage tasks under pressure and during peak operational hours Focused, consistent, and capable of multitasking Willingness to learn new systems and adapt to process changes Eligibility: Graduate in any stream ( B.Com preferred ) 01 year of relevant experience Freshers with the required skills and attitude are encouraged to apply

Senior Manager of Job Description:- Position: Senior Manager - Plant Operations Job Location: Mumbai Working Days:- 6 Days working Experience Required- 15+ Years Job Purpose :- The Sr. Manager Operations of Plant Operations will oversee the end-to-end operations of the manufacturing facilities, ensuring efficiency, cost-effectiveness, safety, and compliance. This role demands strategic leadership to achieve operational excellence while aligning plant performance with organizational goals. Roles & Responsibilities 1. Strategic Planning & Leadership: Develop and implement strategies to enhance plant efficiency, productivity, and profitability. Align operations with organizational objectives, ensuring short-term and long-term goals are met. Lead plant capacity expansion and modernization projects to meet market demand. 2. Operations Management: Oversee daily operations of manufacturing units, ensuring high-quality output and on-time delivery. Optimize resource utilization (manpower, materials, and equipment) to achieve production targets. Establish and monitor KPIs to drive continuous improvement. 3. Financial Management: Prepare and manage plant budgets, ensuring cost control and profitability. Analyze financial data and make data-driven decisions to enhance cost efficiency. 4. Safety & Compliance: Implement and enforce strict safety protocols, ensuring a zero-accident environment. Ensure compliance with regulatory, environmental, and legal requirements. 5. Team Management: Lead and mentor plant managers and cross-functional teams to achieve organizational objectives. Foster a culture of accountability, innovation, and excellence. Identify and implement training programs to upskill employees. 6. Continuous Improvement: Drive Lean Manufacturing, Six Sigma, and other best practices to reduce waste and improve operational efficiency. Innovate processes and adopt technology to enhance productivity. Education and Experence :- Strong leadership and decision-making skills. Excellent understanding of manufacturing processes, supply chain, and quality control. Expertise in Lean Manufacturing, Six Sigma, or other operational excellence methodologies. Exceptional communication and interpersonal abilities. Financial acumen and analytical skills. Education: Bachelor's degree in Engineering/Industrial Management or related field (MBA preferred). Experience: 20+ years in plant operations, with at least 10 years in a senior leadership role. Proven track record of achieving operational excellence and driving organizational growth. Please share your resume on kirti@consultingkrew.in Regards, Kirti Yadav Senior HR Recruiter Cell - 9811438411 LinkedIn - https://www.linkedin.com/in/kirti-yadav-5aa178367/

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building. Experience5-8 Years.