Operations / Logistics

Key Responsibilities:

• Supervise and monitor daily order dispatch activities.
• Verify orders, ensure correct packaging, labeling, and documentation before shipment.
• Coordinate with delivery partners and transport teams for timely pickups and deliveries.
• Update shipment status in the Amazon system / portal (FMS, WMS, etc.).
• Handle shipment tracking, issue resolution, and escalations related to delays or damages.
• Ensure compliance with safety and quality standards during loading and dispatch.
• Maintain records of daily dispatch reports, manifests, and transportation logs.
• Monitor vehicle schedules, route planning, and dispatch efficiency.
• Communicate with warehouse and customer service teams regarding order status and exceptions.
• Support inventory reconciliation and ensure minimal errors in dispatch processes.

Required Skills and Qualifications:

• Education: Graduate in any stream (preferred: B.Com, BBA, or Logistics Management).
• Experience: 1–3 years in logistics, dispatch, or warehouse operations (Amazon or e-commerce experience preferred).
• Strong communication and coordination skills.
• Proficiency in MS Excel and dispatch/warehouse software (WMS, SAP, or similar).
• Good understanding of logistics workflows and last-mile delivery.
• Ability to work in fast-paced environments and rotational shifts.
• Attention to detail and problem-solving abilities.

Key Performance Indicators (KPIs):

• On-time dispatch rate
• Dispatch accuracy
• Reduction in shipment errors or damages
• Delivery partner coordination efficiency
• Customer satisfaction related to delivery timelines

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person