Operations Lead Connectivity, - Global

Key Responsibilities

Connectivity Operations & Support

• Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
• Provide operational support for GSIP platforms to ensure stable voice and video communication.
• Operational support for SASE - Traffic routing/Network Security/User Policy/VPN - Secure remote access.
• Support for Factory Network - Factory request for network policy/user Policy/segregation request.
• Monitor service performance and coordinate issue resolution with stakeholders.
• Handle Escalations and Prioritize service-related requests
• Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
• Project Management - Support Communication and timeline completion

Infrastructure Automation and Improvement

• Identify opportunities to automate network Service provisioning, monitoring, and reporting.
• Collaborate with engineering teams to develop reusable automation frameworks and templates.
• Ensure automation aligns with security, compliance, and change management policies.

GSIP & SASE Management (Good to have)

• Maintain GSIP configurations and troubleshoot session-related issues.
• Support SASE platform updates, rule changes, and user access policies.
• Ensure both platforms meet performance, reliability, and security standards.

Supplier & Managed Services Oversight

• Manage relationships with managed service providers, ensuring delivery of contracted services.
• Monitor SLAs, KPIs, and vendor performance escalate issues and drive resolution.
• Participate in contract reviews, renewals, and negotiations with suppliers.

Financial & Invoicing Management (Secondary)

• Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
• Manage intercompany invoicing for shared connectivity services across business units.
• Track operational costs and support budget planning and reporting.

Documentation & Compliance

• Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts.
• Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR).

Qualifications

• Bachelor's degree in information technology, Computer Science, or related field.
• 5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509.
• knowledge with network automation tools.
• Proven experience in supplier management, especially with managed services.
• Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.
• Strong background in vendor and intercompany invoicing processes.
• Excellent communication, coordination, and documentation skills.

Preferred Skills

• Understanding of voice protocols (SIP), cloud networking, and secure access technologies.
• Exposure to ITIL or similar service management frameworks.
• Ability to manage cross-functional teams and multiple operational priorities.

• Good understanding of SIP, Network Security and IT/OT segregation
• Understanding LAN and SD-WAN.
• Supplier & Contract Management
• Financial management
• Virtual team working
• Project management

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