Job Description Job Purpose The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals. As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients. As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction. As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department. As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention. Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance. Manage to a set consistent service delivery key performance indicators as required by functional role. Create a cooperative environment where full understanding of the performance and enablers of best in classTechnical Support team are fully understood across all team members. Select and recruit team members with high potential in service delivery. Manage timely departmental workflow and productivity, as well as enhance agent experience and knowledge. Develop tactical proposals for the department to support company initiatives. Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues. Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance. Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives. Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations. Knowledge and Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. Strong working knowledge of operational best-practices which govern delivery of technical support. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management. Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Excellent analytical and problem resolution skills. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals. Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies. Excellent organizational and time management skills. Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals. Empowers; Invites input; Fosters visibility and ownership. Ability to lead, train and motivate staff at all levels and cross-functionally. Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm. Can-do attitude; Steps-up to challenges; Bias for action. Ability to set goals and meet deadlines at the initiative, project and task level. Ability to delegate appropriately and monitor/measure effectiveness. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Excellent customer service and crisis management skills. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Ability to work well with all levels of management. Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies. Anticipates trends; Develops future/forward-thinking scenarios. Preferred Knowledge and Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise. Maintains positive attitude; Handles pressure; Finds growth in adversity. Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted. Innovative; Inspiring; Passionate. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process. Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement. Bachelors degree in Business Administration or Computer Science preferred.

Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents an opportunity for a full-time Lead C/C++ Developer to join a team responsible for systems development in a high throughput, low latency trading environment. The Lead Developer will have experience in all phases of software development lifecycle, from requirements gathering, to design, coding, unit testing, debugging and supporting in production. This position requires technical proficiency/problem solving as well as an eager attitude, professionalism and solid communication skills. The successful candidate will play a key role in building low-latency, high capacity and error-free multi asset routing applications, matching engines or back-end software systems to continue to maintain a leading position in low latency trading. The ideal candidate should be knowledgeable in performance-oriented programming, relational database systems, C/C++ and associated debuggers. Strong written and oral communication as the applicant will frequently be interacting with the business and sales teams to achieve strategic business goals Responsibilities Analyze requirements and propose technical solutions in delivering projects within expected parameters of cost, time and quality Work with project managers to compile a work breakdown structure of tasks for a given deliverable and provide realistic estimates for completing the assignment Develop and unit test all functions created or modified according to software development best practices Collaborate with other Developers and QA Engineers to execute full cycle integration, functional and regression testing. Promote software changes across all environments, safely and responsibly, through to Live Production Participate in team exercises to identify and implement areas for continuous improvement Continuously improve the system performance and propose better solutions. Effectively interact with business and operations for solving design and operational challenges. Knowledge and Experience 5+ years hands on experience in C/C++ programming language on Linux Experience with code analysis and coverage tools like Coverity, Valgrind, gcov/lcov Minimum 2+ years hands on scripting experience Strong understanding of computer science fundamentals, algorithms and data structure Strong performance-oriented programming skills Strong understanding of TCP/IP and Multicast network protocols Bachelors degree in Computer Science or Engineering

Job Title Technical Support Executive (West South) - Sensormatic (India) Company Sensormatic India by Johnson Controls, Inc. About Us Sensormatic India is a dynamic and rapidly growing company in Retail Industry with a strong commitment to quality and innovation. We are seeking a skilled and experienced Tech Support Specialist to join our team, focused on driving technical support in India. This is an exciting opportunity to work in tech support and make a significant impact and contribute to our companys growth and success. Job Overview As Technical Support executive for Sensormatic in India, you will be responsible for managing and executing technical projects, ensuring they are delivered on time and within budget, and adhering to quality standards. Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues. and the ability to work cross-functionally to ensure alignment with our overall business goals. Key Responsibilities Technical L1 Support -Provide technical support and assistance to customers and team members via phone, email, or chat, support Sales team for BOQ and Drawings marking. Technical Expertise Providing technical guidance and expertise to the team, troubleshooting issues, and ensuring the quality of work. Problem Solving Addressing operational issues and concerns in a timely manner. Testing and evaluating new technologies . - New Products, systems testing and reports and handling capacity of new software. Identifying hardware and software solutions . - Identify and diagnose technical issues reported by customers or team members. Resolve technical problems in a timely and efficient manner. Communication and Interpersonal Skills Strong communication and collaboration skills to effectively interact with team members and clients. Qualifications Bachelor s degree in electrical/Electronical/ Instrumentation, master s degree is a plus. 7 to 10 years experienced of Tech Support, preferably in Retail Industry Proven experience in Tech support, presales, troubleshooting, BOQ including the ability to manage multiple projects simultaneously. Strong Troubleshooting, communication, and problem-solving skills. Deep knowledge of the FAS, ACCESS, CCTV IAS, AM, RF RFID Sectors in India. Proficiency in using tools and software. Results-oriented, with a focus on continuous improvement.

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight. Acts as a technical resource in projects and initiatives and ensures successful project implementation. Contributes to design considerations for new products or architectural changes to existing products. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact. Provides training and guidance to less experienced team members. Attains industry standard certifications and education. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

WSP is looking for a business analyst who specializes in data and reporting to join the HR team. At WSP, you ll find yourself challenged in more fascinating and far-reaching ways than ever before. You ll explore new and inspiring opportunities to make the most of your expertise, broaden your professional horizons and create exciting new possibilities for people, organisations and society in general. Your ability to swiftly understand reporting requirements and build structure to how data is collated, tracked and used for decision making will be key to success in the role. The role of the HR Business Analyst, Reporting and Analytics is designed to bring much needed support to the HR Reporting team. The focus being to ease the burden of data collection and ensure data collected can be used effectively for decision making. The role has the unique opportunity to build the new position and have a high impact for the HR team. ROLE REQUIREMENTS This is a role which will be fast paced and at times reactive, requiring collaboration with multiple stakeholders in a technical environment. Data interpretation and lead in data cleansing, report testing and troubleshooting Ability to analyse requirements and present alternative solutions as necessary Ability to present concepts to non-technical audiences in understandable terms Advanced skills in MS Office tools, with an expert level in Excel and Power BI The ability to working autonomously with a positive, can-do attitude with confidence to manage projects make connections and seek support when required. Working in collaboration with the wider HR Team to understand the changing needs of the business. ROLE PROFILE The successful candidate will be able to demonstrate the following: Relationship management skills: proven experience in building rapport, gaining credibility as part of a team, building trust, working in partnership with cross functional teams and to proactively deliver upon commitments and expectations. Comfortable with routinely shifting demands Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality. Team player: the candidate should demonstrate a proven ability to work within real and virtual teams, create a team working environment and participate within a team. Analytical; able to analyse, interpret and communicate business, financial and people data to inform discussions and operational plans. Results driven; proactive, accountable, responsible for delivery with a strong client orientation. Resilient, self-motivated and able to remain calm under pressure when working to deadlines. Considerable experience recruiting for global multinational companies with prior management of a resourcing function Capable and comfortable operating independently with minimal supervision, able to work through new tasks. Strong attention to detail with accuracy. Ability to work in teams and collaborate virtually Proven success in multi-tasking, prioritizing between competing priorities and adapting to change. Strong ability to adapt and learn new skills, technologies and approaches Proven organizational skills with an ability to balance competing priorities DUTIES AND RESPONSIBILITIES: Build partnerships with multiple levels of WSP s team across the HR Data teams and ensure alignment and consistency of the reporting strategy. Monthly Headcount Reporting: collecting of data used to gain an accurate understanding of the total number of people in an organization Monthly People Dashboard: View, track and analyze various key performance indicators in both the short and long term Monthly HR analytics report: Provide insights on regional, country and BU specific stats such as recruitment metrics, employee performance data and turnover rates Build the HR Dashboard development, working on the development, validation testing and ensuring that business requirements are met Support with data collection automation process and utilizing solutions through Microsoft Power platforms and others. QUALIFICATIONS 4-7 years of experience working with HR systems, knowledge of Power BI would be a strong asset Bachelor s degree in human resources, computer science, mathematics or in any other relevant area

Objectives of this role Stakeholder Engagement: Foster strong relationships with stakeholders to understand their needs and align business objectives with technology solutions. Requirements Gathering: Lead the requirements gathering process to identify business needs and document functional and non-functional requirements accurately. Data Analysis and Reporting: Utilize data analysis tools to generate insights that inform business decisions and track project performance metrics. Process Improvement: Identify opportunities for process optimization and recommend solutions to enhance operational efficiency and effectiveness. Documentation Standards: Establish and maintain documentation standards to ensure clarity and consistency in project deliverables Change Management: Assist in change management initiatives to ensure smooth transitions for stakeholders and users when implementing new systems or processes. Responsibilities Requirements Elicitation: Engage with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of their needs. Data Analysis: Analyse data trends and metrics to provide insights that inform business strategies and decision-making. Process Mapping: Create and analyse process maps to identify inefficiencies and areas for improvement, recommending solutions to optimize workflows. Project Leadership: Lead cross-functional teams in project initiatives, ensuring alignment between business objectives and technical implementation. Documentation: Develop and maintain comprehensive documentation, including business requirements documents, use cases, process flows, and user manuals. Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding of project goals. Testing and Validation: Oversee the testing process to ensure that solutions meet business requirements, including user acceptance testing (UAT) and validation of deliverables. Change Management: Support change management efforts by preparing stakeholders for new systems and processes, providing training, and addressing any concerns. Strategic Planning: Contribute to strategic planning sessions, providing insights and recommendations based on data analysis and market trends. Risk Management: Identify potential risks associated with projects and propose mitigation strategies to ensure successful outcomes. Qualifications Educational Background Bachelor s Degree: Typically, in Business Administration, Finance, Information Technology, or a related field. Master s Degree (Optional): An MBA or relevant master s degree can be advantageous. Professional Experience: Usually, 3+ years in business analysis in Life Insurance implementations, with demonstrated experience in leading projects. Industry Knowledge: Familiarity with the specific industry (e. g. , finance, healthcare, technology) relevant to the role. Technical Skills: Data Analysis Tools: Proficiency in tools such as Excel, SQL, or data visualization software (optional) (e. g. , Tableau, Power BI). Requirements Management Tools: Experience with tools like JIRA, Confluence, or similar platforms for tracking requirements and project management. Process Mapping: Knowledge of process modeling techniques and tools (e. g. , BPMN, Visio). Certifications (Optional but Beneficial) Soft Skills: Communication Skills: Excellent verbal and written communication skills to convey complex information clearly to various stakeholders. Problem-Solving: Strong analytical and critical thinking abilities to identify issues and propose effective solutions. Leadership: Ability to lead teams and influence stakeholders effectively. Interpersonal Skills: Strong relationship-building skills to foster collaboration across departments.

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (eg, , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities Manages sales efforts for the hotel including local corporate and social catering. Works collaboratively with off-property sales channels (eg, Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus which drive sales. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. Executes and supports the company s Customer Service Standards and hotel s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the hotel s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major; no work experience required. OR 2-year degree from an accredited university in Finance and Accounting or related major; 1 year experience in finance and accounting or related professional area. CORE WORK ACTIVITIES Managing Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements and follows up on Accounting SOP audits for all areas of the property. Complies with Federal and State laws applying to fraud and collection procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances credit card ledgers. Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary. Maintaining Finance and Accounting Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Maintains a strong accounting and operational control environment to safeguard assets. Completes period end function each period. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Demonstrating and Applying Accounting Knowledge Demonstrates knowledge of job-relevant issues, products, systems, and processes. Demonstrates knowledge of return check procedures. Demonstrates knowledge of the Gross Revenue Report. Demonstrates knowledge and proficiency with write off procedures. Demonstrates knowledge and proficiency with consolidated deposit procedures. Keeps up-to-date technically and applying new knowledge to your job. Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives and the peers on relevant information in a timely manner. Manages time well and possesses strong organizational skills. Presents ideas, expectations and information in a concise well organized way. Uses problem solving methodology for decision making and follow up. Makes collections calls if necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Opportunity Are you an energetic Product Manager passionate about driving innovation in cloud native and Kubernetes managementIf you thrive in fast-paced environments and are motivated by the challenge of overcoming hurdles, this role is for you! You ll play a key role in shaping the future of our cloud native infrastructure solutions, working alongside talented cross-functional teams to create products that help businesses handle the complex problems involved in managing Kubernetes environments across heterogeneous hybrid environments. Your ability to stay focused, push forward, and get things done will be critical as you tackle complex problems and drive product success. As a Senior Product Manager, you won t just be part of a globally distributed team you ll be leading the charge in driving innovation. We re seeking someone who is ready to take full ownership of projects, tackle challenges head-on, and keep pushing forward to achieve success. This role offers the freedom to explore new ideas, make a meaningful impact, and shape the future of enterprise adoption of cutting-edge open-source innovation. If you re driven, energetic, and focused on delivering results, we d love for you to join us and help build the next generation of resilient, cutting-edge infrastructure. About the Team Our team is dedicated to building products that allow enterprises to take advantage of the most innovative products in open source - bringing the usability, manageability and security that enterprise users expect. As the Nutanix product set evolves from its origins to a more modern, containerized offering, this team is designing and building the next generation products that we and our customers will build upon. Our mission is to deliver an intelligent and secure cloud native platform that unleashes innovation, all while fostering a dynamic, collaborative environment that encourages creative problem-solving and operational efficiency. You will report to the Senior Director of Product Management, who empowers team members to take ownership of their work and develop actionable plans independently. This approach focuses on outcome-based performance rather than just outputs, enabling team members to grow and adapt to challenges. The work setup is primarily on-site, requiring the new hire to be based in the Bengaluru office for at least 2 to 3 days a week, ideally every work day. This role does not require extensive travel, occasional trips may be required for team meetings, conferences, or customer engagements. The primary focus will remain on local collaboration and project execution with an engineering team located in the Bengaluru office. Your Role You ll define and execute roadmaps to ensure our customers have smooth adoption and upgrade experiences for Nutanix s cloud-native solutions. You ll proactively connect with internal and external customers and partners to gather feedback and define requirements. You ll turn the gathered feedback and requirements into an actionable Product Requirements Document (PRDs) and keep it updated as required. You ll work closely with development, UX/UI teams, and program managers to drive the execution of the roadmap. You ll define, measure, and report on the success of product initiatives, ensuring they align with business goals. You ll create impactful field and partner enablement materials by collaborating with marketing and support teams. You ll regularly analyze competitive landscape and customer needs to inform product direction and strategy. You ll engage in innovative projects to explore new opportunities beyond current tasks while ensuring alignment with organizational goals. You ll maintain strong communication with both technical and non-technical stakeholders to facilitate collaboration. What You Will Bring 4+ years of experience in product management, engineering, or a related field, specifically with enterprise datacenter products, along with a total of 7+ years of overall work experience. Must have a strong familiarity with the cloud native ecosystem, including Kubernetes, the Cluster API, and the environments in which it runs (including both on-premises and public cloud environments). Have a proven track record of managing and delivering enterprise-grade infrastructure solutions, with a strong focus on detail and aligning them to improve customer operational efficiency. Proficiency in requirements gathering, prioritization, and conflict management. Ability to analyze technical challenges and develop effective solutions Strong communication skills to engage with both technical and non-technical stakeholders. Demonstrated focus on outcomes and delivery rather than outputs. Empathy and understanding towards engineers and team members to foster a collaborative environment. Education Bachelors or Masters in Computer Science or related field is strongly desired. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

Job Title: Senior Finance Executive - SCFS Deliver SEAI Location: Bangalore ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: FUNCTION AND SERVICE LINE INTRODUCTION In this role you will work as part of the Global Supply Chain Finance Services (SCFS) team at Unilever. At SCFS we aim to create value through continuous global impact on the financial results of Unilever and we live a strong purpose inspired to make an impact . Our operational scope includes costing, accounting, reporting and controlling activities within the domain of Supply Chain Finance. We work in a dynamic environment with significant change in ways of working resulting from continuous improvement projects, automated/robotised solutions, data driven insights. With our ambitious continuous improvement and new scope agenda, we are focusing on different aspects. Redesigning the global process models, process optimizations by utilizing third party service provider and technology solutions, lead and own the design of global/regional projects. Ensure compliance in financial controls and develop solutions to drive analytics and insights. SCFS activities are delivered from locations across 3 continents - Europe (Poland), Americas (Mexico) and Asia (India). PURPOSE OF THE ROLE The role gives support to the Logistic finance teams by performing various day to day operational activities on their behalf, discussing and sharing relevant information and assumptions behind these activities so that Logistic finance teams can concentrate on their core business partnering tasks. WHAT WILL YOUR MAIN RESPONSIBILITIES BE Supporting Transport and Warehousing Month End Closure process (Accrual calculation, journal entries) Assisting the Logistic finance Team with analysis and result explanation, providing visibility into their financial impact. Ensuring that controls (GFCF) are up to standard and that local legal requirements are met in the areas of competence and Audit support Overseeing and supporting the work of other teams responsible for Month End Closure. Acting as the point of contact for any questions about the process or required changes Participating in EU projects related to standardization, digitalization, automation or new process implementation EXPERIENCES QUALIFICATIONS Necessary Experience Qualifications Masters or Bachelors degree in finance or equivalent experience Background in Finance (> 3 years experience) Prior experience in Finance and Accounting (e. g. R2R/P2P/SU finance) Experience in Project management English fluency (Business level) Preferred Experience Qualifications Project Management, knowledge transfer or controlling experience would be an adventage SKILLS - Financial Accounting and Reporting knowledge Analytical thinking and problem-solving mind-set. Effective Communication: Fluent in English, oral and written Prioritization and Planning of own agenda Forward looking approach and ability to provide what if analysis A strong customer and service centric mindset Stakeholders Management IT skills - excellent level of computer literacy (incl excel SAP) Team working - demonstrate commitment to the team in helping to achieve goals; proactively share best practice, ideas and insights with colleagues Agility and ability to adjust quickly to changes Strong in holding self and others accountable LEADERSHIP SKILLS Unilever Behaviors PASSION FOR HIGH PERFORMANCE : Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed. PERSONAL MASTERY : Sets high standards for themselves. Actively builds own wellbeing and resilience.

ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you Job Description of Demand Capture Officer, MT - IB Company: HUL Department: CD- Sale (IB) Job Title: Demand Capture Officer, MT - IB (WL1A) Reports TO: The DCO reports to Branch Sales Manager with dotted line to SE Job Overview: DCO position is at the front end of the business. He/ She does not have any HUL employees as direct subordinates. Officer will have to assist BSM Sales Executive in handling the account portfolio. DCO will be responsible for managing CSD / CPS business across various locations and URCs The right candidate for this role needs to be good at customer relations, maintaining a great and positive working equation with his/her counterparts. The role requires high discipline with timelines and strong business understanding with basic negotiation skills and people management skills. Also, this is field role hence it is very travel heavy. DCO s primary job is to build capability of Sales Promoters Shop boys hence need to have good understanding on roles and responsibility of key stakeholders. Ensuring that operations are aligned and smooth will be your responsibility so that the business grows on the back of strong supply chain. Maintaining stock levels, ensuring good supply fills to customer and firefighting concerns will be key actionable amongst others Responsible for forecasting the business and planning for stock supplies. It is required to have good understanding of 6P and able to relate with Share of Shelf, account s assortment/ MBQ/planogram/promotion strategy and should be able to use DST effectively. Implement renovation as per schedule, execute all agreed TOT and ensuring ROI is also the key responsibility of DCO. Scope of work: Managing activity at customer level for off take generation. DCO need to communicate with the higher-level officer of Army/Navy/Air force/Central Police. Primary job of DCO is to bridge the communication gap between Store and BSM and find out new opportunities in his/her area The problem solving done by the DCO is of an operational in nature but is very critical in ensuring customer delight to drive share of shelf and share of wallet. DCO proactively needs to identify the hotspot; should be able to negotiate with the outlet for HUL visibility; drives accountability with merchandizers to do the same. Prepare PJP for his team as per demand generation and needs to make effective sales call and ensure DO generation using DO/DST. Qualification: MBA/PGDM degree in Sales/ Marketing with min 1-2 yrs of relevant experience Strong in inter- personality and out going Should be target oriented and determined selling skills is required Proficiency in Malayalam language is preferred.

Job Title: Senior Executive-SC Finance Analyst Location: Bangalore ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Within the service catalogue of UniOps, Commercial Experience organisation is responsible for the management and delivery of finance and supplier services globally. FUNCTION AND SERVICE LINE INTRODUCTION In this role you will work as part of the Supply Chain Finance Services- Asia team at Unilever. Our operational scope includes costing, accounting, reporting and controlling activities within Supply Chain Finance domain. We work in a dynamic environment with significant change in ways of working resulting from continuous improvement projects, automated/robotised solutions, data driven insights. We deliver value through product costing, insightful analytics, process optimization, automation and enabling country SCF/FET teams to focus on core business partnering and unlocking value for Unilever. SCFS team closely partners with the Country Supply Chain Finance (SCF) and Finance Excellence Team (FET) team and acts as main point of contact for Supply chain finance processes. SCFS team is organised as Global SCFS and Regional SCFS Team (Market Ops). SCFS activities are delivered from different locations across 3 continents - Europe (Poland), Americas (Mexico) and Asia (India). SCFS Asia (Market Ops) is Regional SCFS team supporting the following markets: India, Greater China, Greater Asia, Indonesia, IUL APAC and Unilever International. PURPOSE OF THE ROLE This role involves supporting Supply Chain Cost Analytics for Asia markets, focusing on Material Cost (Raw Material, packing material, Bought in product - BIP) and Non-Material Supply Chain Costs. It includes partnering with Country FET/SCF and Factory Finance teams to provide actionable insights through detailed analytics and closely working with the 3PSP service provider (Capgemini) to ensure high-quality service delivery. WHAT WILL YOUR MAIN RESPONSIBILITIES BE Develop a comprehensive understanding of the standard costing process and regional market nuances to generate insightful analytics comparing actual supply chain costs v/s forecast. Financial Analysis and Reporting Non-Material Supply Chain Cost : Perform Month end results analytics at a granular level with actionable insights detailing the variances driven by cost drivers (Ex: Distribution Cost: lane changes, rate changes, sourcing changes, truck utilization etc. ) Material Cost: Conduct Material Month end results analytics at a granular level with deep dive on the drivers of variance, focusing on sourcing impact, rate variances, and formulation changes. Prepare and maintain regular financial reports to monitor supply chain cost performance and identify trends. Business Partnering Liaise and cooperate with the dedicated country SCF team/Country FET team and business partner the teams and communicate the Process Delivery Improvement Identify process improvement and automation opportunities. EXPERIENCES QUALIFICATIONS Necessary Experience Qualifications 2 to 3 years experience in FPA role in Supply Chain, Factory Finance roles, Management Reporting roles, Finance business partnering roles, Finance Controllership roles. Education Qualifification: CA/CMA/MBA SKILLS Analytical Skills: Demonstrated proficiency in analysing and interpreting data from various sources, using business systems/tools to prepare and derive actionable business insight through detailed analytics. Technical Skills Experience in Product Costing, knowledge of SAP (FICO module) is an added advantage Strong proficiency in Excel and financial analysis tools. In depth understanding of business systems and tools (SAP, BW, APO, Advanced Excel) Communication Skills Strong written and verbal communication skills for interacting with country finance teams and ability to respond under pressure Attention to Detail High level of accuracy and thoroughness in financial reporting and analysis. Problem Solving Ability to proactively identify issues and develop creative solutions. LEADERSHIP SKILLS PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Hold people responsible within the teams and the clusters on agreed ways of working. PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. TALENT CATALYST: Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results. BUSINESS ACUMEN: Understand the different ways of working of clusters regarding SC Cost for actual and forecast

Job Title: Legal Associate - Privacy Location: UniOps Bangalore Centre ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. Where this position fits-into the team: Part of the Global Data Privacy Central Team Part of the Unilever Legal Powerhouse - a team we re currently building, which will consist of around 70 colleagues in Bangalore Integral part of the Unilever s Legal Function - a global operation consisting of approximately 500 lawyers and specialists Based alongside the Uni Ops Function in Bangalore - a wider team of 1, 600 that powers Unilever s compass strategy through world class business operations enabled by technology and innovation Role purpose To be the first point of contact for our brands and functions as they navigate Unilever s privacy processes. To facilitate the process of providing advice from multiple markets ensuring that the Unilever legal team in each market can focus their efforts on high-risk projects. To ensure Unilever continues to be transparent with consumers and employees with up-to-date privacy notices and that any privacy requests are handled quickly and professionally. Supporting the markets Acting as first point of contact for our brands and functions during the Privacy Risk Assessment (PRA) process. Supporting data protection advisors in the legal team in markets to handle Data Subject Access Requests (DSARs) and Privacy Risk Assessments (PRAs). Supporting operational privacy tasks such as data mapping. Work collaboratively with our local Data Protection Advisors and Central Data Privacy Legal team and Business stakeholders on new global projects, including by supporting on global privacy risk assessments. Reporting on trends in privacy requests / issues, producing standard reports and supporting the team s agenda to become more data driven in decisions. Protecting our consumers and employees Managing updates to the global privacy notice and acting as first point of contact for individuals who contact Unilever centrally with privacy queries. Managing the process to control access to documentation. Supporting the central Data Privacy Legal team to ensure that Unilever employees are trained on privacy. Key Skills Relevant Experience Law degree. PQE of 1-3 years of experience practicing law in a law firm or corporate legal department. Privacy experience or alternatively proven experience in compliance or risk sector. Experience in project management and coordination. Excellent communication and stakeholder management. Leadership Behaviours Care deeply. Focus on what counts. Stay 3 steps ahead. Deliver with excellence.

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through RR activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process track such requests in coordination with internal ops team ; Ensure ease of process approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Business Development Execution Formulate Sales Execution on ground for driving health business in alignment with overall business strategy for the vertical considering the prevailing market conditions to ensure achievement of defined targets/revenue/ profit Maintains and analyzes sales reports and accordingly directs sales teams to increase health business Screen market landscape and identify prospective institutes/ big agents who can liaison with us to increase health sales Develop and implement action plans for increasing the intermediaries wallet share with BAGIC while maintaining profitability of business Intermediary Management Analyze performance of agents and guide them to maximize their revenue by using upselling/cross-selling strategies. Manage relationships with the bank branches that have been assigned to the Health Sales team across the zone, to drive health business. Ensure IMD and customer grievances have been addressed, if any. Engage with the agents on a monthly basis to ensure they are adequately motivated to keep generating business for BAGIC. Run campaigns/ trainings/ league programs for intermediaries in the zone to develop their knowledge of products enhance their sales capabilities Operational review Interact with intermediaries to evaluate their performance/ business generated by them and address any concerns which may be hampering business for BAGIC Team Development Participate in recruitment process to identify the right talent for various positions within the team. Establish individual performance expectations and regularly review individual performance of IMDs. Guides the IMDs with ideas on different approaches while doing agent recruitment to maximizing sales revenue. Create development opportunities for IMDs to enhance functional knowledge and sales capabilities.

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives . In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B. 1. 2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Join Barclays as a Analyst SOx role, where c ore responsibility is to execute design assessment and operating effectiveness testing of controls in accordance with testing plans and aligned to relevant policies, procedures and quality standards providing assurance to Management that the processes and controls within the reviewed Business Unit are effectively designed and operating to mitigating the identified risks. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Qualified CMA or ACCA with articleship experience in a reputed firm / MBA Finance with relevant work experience. Understanding of SOx and Risk Management practices including but not limited to Internal Audit. Ability to communicate internal control concepts clearly, in a business context. Ability to interpret, analyze and derive logical conclusions on data patterns. Verbal and written communication skills to deal with internal and external stakeholders. Keeps stakeholders (including Auditors) up-to-date with the progress of the audit work, observation status Some other highly valued skills may include below: Basic knowledge of internal control and regulatory requirements practice e. g. Turnbull, Sarbanes-Oxley, COSO. Basic awareness of the specific current requirements of the US GAAP / IFRS/IAS regimes. Proficient in use of MS Office packages (Outlook, Word, Excel, Power-point). You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Noida office. Purpose of the role To partner with the bank, to provide independent insurance on control processes and advise on improvements to ensure the efficiency and effectiveness of the bank s internal controls framework. Accountabilities Collaboration across the bank to maintain a satisfactory, robust, and efficient control environment through the execution of ad-hoc assessments and testing on the design and operational effectiveness of the internal controls, aligned to control policies and standards. Development of detailed test plans and procedures to identify weaknesses in internal controls and other initiatives aligned to the bank s control framework to mitigate any potential risks and issues, prioritised by its severity to disrupt bank operations, potential losses, and reputational impact. Communication of key findings and observations to the relevant stakeholders and business units to improve overall control efficiency and provide corrective actions to senior managers. Collaboration with other control professionals to resolve complex issues and ensure consistent testing methodologies across the bank. Development of a knowledge centre containing detailed documentation of control assessments, testing on design and operational effectiveness of procedures, findings, and the distribution of material on internal controls to train and upskill colleagues within the bank. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Join us as a BA4 in the Financial Crime Business Oversight Compliance - KYC Advisory team at Barclays, where KYC Advice (KYCA), within Financial Crime Business Oversight Compliance, is responsible for providing advice to the business and operations teams with respect to Financial Crime Policy Standards; guidance on risk mitigation approach as part of Customer Due Diligence and enhancing first line of defense management of financial crime risk. Providing consistent and risk-based advice to BB PLC business on Customer Due Diligence queries to ensure the business effectively mitigate the risks of products and services being abused for the purposes of money laundering, terrorism financing, or other financial crime. To be a successful BA4 in Financial Crime Business Oversight Compliance - KYC Advisory team, you should have experience with (Mandatory) 1. Stakeholder Management. 2. Decision Making Problem Solving. 3. Risk Control Objective. 4. KYC Advice : As a Financial Crime SME, provide sophisticated risk sensitive advice and guidance to the business with respect to client and transactional risk in a time sensitive environment. For example, through periodic client reviews or on-boarding. Provide guidance and support to the business line with respect to implementation of policy requirements and, or legislation. Support ad-hoc projects which look to enhance or remediate controls with respect to Customer Due Diligence. Coordinate across regional teams to provide a single view on client risk across the organization. Provide the Head of Financial Crime for BBPLC and BU/Regional Heads of Financial Crime oversight of emerging trends/themes into customer populations. Work with business stakeholders to address gaps and issues with respect to Customer Due Diligence procedures and controls. Develop, enhance and maintain financial crime related management information. Person Specification/ Essential Skills Strong SME across Financial Crime regulation, guidance and risk mitigation strategies. Understanding of different business segments and the associated financial crime risks. Creative and forward thinking, striving to improve and find solutions through effective innovation and ability to manage project and programmes of work end to end. Highly organized and structured with excellent written communications skills and proficient with Excel and PowerPoint. Skillful co-ordination in working across a wide range of stakeholders both within and beyond the function Robust understanding of jurisdictional risks and geopolitical developments. Decision making capability, in particular with respect to complex cases, applying risk based approach in line with risk appetite. Location : Pune Purpose of the role To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. Accountabilities Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to. Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct. Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences. Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank s internal policies are aligned with international standards, including jurisdictional requirements. Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management. Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a "Process Architect" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be a successful " Process Architect ", you should have experience with (Mandatory) Any Graduate/Post Graduate. Analysis and problem-solving (process focused preferred). Stakeholder management across different organization levels. MS PowerPoint and Excel. A positive can-do attitude. Some other highly valued skills may include (Mandatory): Knowledge of process reengineering and analysis. Working knowledge of process automation tools. Ability to work successfully in a matrix organization structure with dual reporting. Experience of working in a project team (as member or lead). Desirable skills/Preferred Qualifications (Not mandatory): Experience with tools for Process Modelling (Blue works/ Visio) and Process Mining (Celonis). Ability to review processes, engage with SMEs, and identify process risks and challenges. Familiarity with process design concepts, and ability to recognize automation opportunities and provide recommendations as part of optimization review. Experience in working as a business analyst in technology projects. Comfortable operating in a dynamic environment and thinking on your fee. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. Location: Noida Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance optimisation efficiency and effectiveness. Development of reports and presentations on performance optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. Development and implementation of analytics and reporting performance optimisation to mitigate risks and maintain efficient operations. Identification of capacity creation in operations using data and Management Information. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Step into a role of Payroll Analyst at Barclays, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you will need some previous experience in : Should be expert in UK Payroll process Good to have knowledge in HR operation process in recent or past is preferable Should be good in Employee data management, New joiners, Exits Should be good in Transfer (Movers) and Absence Should have excellent communication skill both written and verbal. You may be assessed on the key critical skills relevant for success in role, such as experience with Payroll (UK ), HR Operations like data management as well as job-specific skillsets. This role is based out of Chennai Purpose of the role To manage payroll functions, including calculating employee pay, withholding taxes, and any other deductions, as well as maintaining accurate payroll records for the business. Accountabilities Processing of payroll for hourly, salaried, and commissioned employees, calculating tax and other contributions, withholding, and paying out as appropriate. Employee payroll record administration and troubleshooting. Guidance and support to employees on all payroll matters, including queries related to calculations of salaries and wages, overtime, bonuses, and commissions. Compliance related statutory filings including the management of the reply to Government institution notices related to all Statutory obligations. Payroll statutory reporting and filing including liaison with relevant local tax authorities. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging areaThis is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. The Complex Assets Onboarding and Client Change team of project and client facing resources focused on managing all client, fund manager and a variety of different client change requests into the Operations infrastructure. As a project manager on the Securities Services Complex Assets Onboarding and Client Change team you will be working with Clients and Fund Managers, managing the onboarding and change requests for derivative operational and new instrument requests across OTCs, CFDs and FFX to JPM Fund Accounting and Middle Office platforms. Job Responsibilities Partnering closely with Clients, Operations and Technology to manage onboarding and client change for clients efficiently and accurately across platforms and insuring operational readiness. Manage of Projects of various new and ongoing complex asset onboarding and client change request projects including the initiation, planning, analysis and execution. Complete E2E system set-up including static across the technology stack, integrating files into our minimum data requirement format for system integration, raising Jira s and coordinating the loading of historical CFD and OTC positions. Manage stakeholders and providing regular status updates to stakeholders on the progress and challenges on all onboarding and client change requests including within the firmwide tools that track the projects i. e. sharepoint. Build a strong working relationship with the business globally and other stakeholders. Required qualifications, capabilities and Skills Project delivery/management business analysis. An understanding of 1 of more of the following products OTC derivatives, CFD and/or FFX. Experience working on middle/back office projects.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting