22294 Operations Jobs - Page 35

As an AI Business Analyst at First Advantage (FA), you will be responsible for supporting and scaling our AI initiatives across the organization by measuring and improving the effectiveness of AI solutions that impact customer and agent experiences You will translate data-driven insights into actionable recommendations and ROI, serving as a vital link between data, technology, and operations to demonstrate how AI delivers value This role is ideal for an analytical and curious individual eager to work at the intersection of AI and business operations, contributing to our mission of redefining customer and candidate support through innovative and efficient solutions, Roles and responsibilities: Analyze Data and Build Reports: Analyze data and create reports that evaluate the performance and ROI of AI solutions, including generative AI, automation, and augmentation, Develop and Maintain Dashboards: Design and maintain dashboards to monitor the impact of AI on customer satisfaction, agent efficiency, and key operational metrics, Collaborate Cross-Functionally: Work collaboratively with technical teams, operations, product managers, and business stakeholders to ensure alignment and effective implementation of AI initiatives, Assist in Prompt Design and Optimization: Support the design and optimization of prompts for generative AI tools utilized by agents or customers, enhancing their effectiveness and usability, Present Insights to Leadership: Present insights and results to leadership teams in a clear, compelling, and story-driven format, facilitating informed decision-making, Contribute to Continuous Improvement: Actively contribute to the continuous improvement of AI use cases by identifying gaps, testing new ideas, and tracking outcomes to enhance performance, Support Integration of Knowledge Bases: Assist in the integration of knowledge bases and content that feed into AI models, such as Salesforce Knowledge and Experience Cloud, to improve AI functionality, Assess and Prioritize New AI Opportunities: Help evaluate and prioritize new AI opportunities by assessing feasibility, potential impact, and alignment with business goals, Skills required : Analytical Skills: Strong analytical skills with proficiency in using tools such as Excel, Power BI, Tableau, or similar business intelligence platforms to derive insights and support decision-making, Familiarity with AI Tools: Understanding of generative AI tools and foundational knowledge of prompt engineering principles, Platform Exposure: Exposure to Salesforce Service Cloud, Experience Cloud, AWS, or similar platforms is a plus, enhancing the ability to integrate and leverage technology effectively, Knowledge Base Management: Experience working with or managing knowledge base content is a bonus, contributing to the optimization of information resources, Communication Skills: Excellent communication skills, with the ability to present findings and insights to both technical and non-technical audiences in a clear and engaging manner, Self-Starter: A self-starter with a continuous improvement mindset, demonstrating the ability to take initiative and drive projects forward in a cross-functional environment, Adaptability: Ability to thrive in a fast-paced, dynamic environment, adjusting to changing priorities while maintaining high-quality standards, Qualifications : Education: Bachelors degree in Business Administration, Data Science, Information Technology, or a related field A Masters degree is a plus, Experience: 3-5 years of relevant experience in business analysis, data analytics, or operations, preferably in a technology-driven or customer-centric organization, Certifications: Relevant certifications in data analytics, business analysis, AI/prompt engineering, or project management are advantageous, Work model : Remote Work Location : Mumbai / Bangalore Joining time needed : 15 days Show

About This Role Technology & Operations BlackRock is one of the worlds preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world BlackRock offers a range of solutions ? from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the worlds capital markets Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iSharesETFs, Web Tech Solutions The Web Tech Solutions team is responsible for providing a solid software technology platform serving 150 public-facing websites of our company under the blackrock and ishares domains These websites serve around 4 million individual visits per month, providing comprehensive data about our investment funds on ~160 000 so-called product pages, enable roughly 1500 updates of web content and 10000 document uploads daily, as well as provide authentication for more than 600 000 registered users globally, Experience Graduate / Postgraduate degree in Computer Engineering or equivalent 1 to 2 years of experience Hands on project working knowledge in Python or Java will be preferred, Knowledge of SQL and NoSQL would be beneficial, Exposure to Azure cloud would be preferred, Good written and verbal communication skills are essential Excellent attention to detail, extremely accurate and well organized Strong analytical and problem-solving skills with the ability to synthesize information, summarize issues and think outside the box Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management Should be a team player who have Abilities and desire to work in a team environment, willingness to ask questions but also to learn independently, Flexible to work in different shift timings across all three regions, Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about, Our hybrid work model BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week Some business groups may require more time in the office due to their roles and responsibilities We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock, About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being Our clients, and the people they serve, are saving for retirement, paying for their childrens educations, buying homes and starting businesses Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress, This mission would not be possible without our smartest investment the one we make in our employees Its why were dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive, For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: linkedin /company/blackrock BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law, Show

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 9384092996 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Role & responsibilities Manage full-cycle recruitment for roles Source candidates through various channels including job portals, social media, employee referrals, and networking Ensure smooth onboarding process in collaboration with HR operations Preferred candidate profile Minimum 3 years of experience in talent acquisition, specifically in BFSI/NBFC domain Strong understanding of financial services job profiles and market trends Mutual Fund, stock broking exoerience or knowledge preffered Excellent communication and stakeholder management skills.

*Sales Team Leader & AM * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur call on 7697428237

Techtonics is looking for Office Executive to join our dynamic team and embark on a rewarding career journey Manage incoming and outgoing correspondence, including emails, letters, and packages. Coordinate appointments, meetings, and conference calls. Handle incoming phone calls and direct them to the appropriate staff members. Manage office supplies, equipment, and facilities to ensure they are in good working order. Maintain accurate and up-to-date filing systems. Prepare reports, spreadsheets, and other documents as needed. Organize and maintain records of office expenses. Provide administrative support to other staff members as needed. Ensure the office is kept clean and organized. Implement and maintain office policies and procedures.

FHRM is looking for Credentialing Specialist to join our dynamic team and embark on a rewarding career journey Credential Verification: Credentialing Specialists collect and verify all relevant documents and information from healthcare providers, including medical licenses, certifications, education, training, work history, and references. Provider Enrollment: They facilitate the enrollment of healthcare providers in insurance networks and government healthcare programs by ensuring that all necessary paperwork and credentials are in order. Compliance: Credentialing Specialists ensure that healthcare providers comply with legal and regulatory requirements, as well as with the organization's policies and standards. Application Processing: They process applications for medical staff privileges or employment, which typically involves gathering and assessing information about the provider's background and qualifications. Verification of References: Credentialing Specialists contact references and previous employers to verify the provider's work history and obtain feedback on their performance and professionalism. License and Certification Monitoring: They continuously monitor the status of licenses and certifications to ensure that they are up to date. This includes tracking expiration dates and initiating renewals when necessary. Peer Review: In some cases, they assist in coordinating the peer review process, where healthcare providers are evaluated by their peers to ensure that they meet the organization's clinical and ethical standards. Database Management: They maintain accurate records and databases of healthcare providers' credentials and documentation, making this information accessible to the organization's leadership and relevant departments. Communication: Credentialing Specialists liaise with healthcare providers, administrative staff, and regulatory authorities to ensure all requirements are met. Reappointment: They manage the recredentialing or reappointment process, ensuring that healthcare providers remain in compliance with all requirements for continued practice. Quality Improvement: They participate in quality improvement initiatives related to the credentialing process, making recommendations for process enhancements. Compliance with Accreditation Standards: They ensure that the credentialing process aligns with the accreditation standards of relevant accrediting bodies. Freshers may apply (with US dialing experience)

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.

Prime Function: Responsible for the efficiently and profitable functioning of the Kitchen assigned. Ensure that Novotel Kochi Infopark standards are applied to the production of food and the cleanliness of the kitchen and equipment. Ensure that the hygiene standards are maintained by the team in accordance with set standards. Support the Executive Chef, Sous Chef in all phases of the kitchens operations. Ensure HACCP procedures are followed and clear records are kept at all times. Any matter which may effect the interests of hotel should be brought to the attention of the Management. Key Responsibilities: Food & Beverage Production Planning Plan and coordinate the activities of the team to ensure operative effectiveness. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies. People Management Ensure to contribute to achieve the objectives set within the Culinary department. Manage the team to ensure the proper use of equipment and efficient completion of all tasks. Monitor grooming and personal hygiene of the team to ensure that the standards are maintained. Ensure that the team has been trained for all safety provisions. Financial Management Analyze food costs and determine most cost-effective recipes while ensuring that standards are maintained. Identify optimal, cost effective use of the resources and educate the team on the same. Monitor the operations of the assigned function to ensure that the food wastage is minimized. Operational Management Ensure that all dishes are prepared according to the recipe and to the correct quantity. To ensure that the section is being kept clean and tidy at all times as per the standards. Closely communicate with F & B Manager, Asst Manager Restaurant on special functions, booking, menu item availability, service problems, guest comments and guest preferences. Ensure to take extra care to prevent the use of contaminated products in any process of food preparation. Monitor the presentation of food to ensure that it complies with company standards and set guidelines. To ensure that Commis chefs receive the appropriate training and optimum guidance. Ensure that all stocks are kept under optimum conditions and any anticipated shortages are communicated promptly to the Sous chef or Executive chef. Attend to day-to-day problems and needs concerning equipment and food supplies. Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Ensure to monitor quantity and quality of food products to ensure compliance with the standards. Strictly follow all recipes, methods and instructions from the Executive Chef / Sous Chef. Handle additional responsibilities as and when delegated by the Management.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role, you will: Develop and maintain APIs & microservices in Java/SpringBoot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build.

Job Title: Cyber Threat Intelligence Analyst Job Location: UniOps Bangalore ABOUT UNILEVER: Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Unilever is one of the world s leading consumer goods companies with operations in over 190 countries and serving 3. 4 billion consumers every day. Unilever delivers best in class performance with market making, unmissably superior brands which include Dove, Knorr, Domestos, Hellmann s, Marmite and Lynx. Our strategy beings with a purpose that places our consumers at the heart of everything we do, Brighten everyday life for all . Role Purpose: This role will support the Cyber Threat Intelligence (CTI) team in proactively collecting cyber security information and events and converting them into actionable intelligence that will be used by various technologies and stakeholders for securing Unilever. The ideal candidate will have a strong understanding of cyber threat intelligence processes, tools, and technologies, and will play a key role in identifying, analysing, and reporting on cyber threats that could impact our organization. Role Summary: The Threat Intel Analyst will play a key role in identification, interpretation, transformation, and dissemination of threat intelligence crucial to the protection of Unilever. The candidate will support the daily operations of the CTI team in areas ranging from Strategic, Tactical and Operational intelligence. The role should possess analytical skills to be able to assess and prioritize signals from the noise to ensure resources are utilized optimally at CTI and dependent teams. This role involves continuous monitoring of the threat landscape, profiling threat actors and malware, tracking vulnerabilities, and the production of actionable intelligence to support decision-making, and keeping the stakeholders informed of threats that could have an adverse impact on the organization. The role is key to transforming the produced intelligence to cater to audiences ranging from technical to business stakeholders. This role is also crucial to Unilevers overall cyber threat management efforts, as it helps to drive the right focus on cyber threats and instilling confidence that adequate countermeasures in line with the NIST Cyber Security Framework (version 2. 0). Main Accountabilities Threat Profiling: Monitor surface, deep and dark web for cyber threats impacting the manufacturing sector and Unilever in specific. Ensure 0-days and critical vulnerabilities are analysed and raised with the Threat and Vulnerability Management team to identify exposure and drive remediation. Support campaigns with the human risk team to increase threat awareness across the organization. Tools and Technology Management Work with Security Engineering team to maintain the technology stack used by the CTI team. Drive innovative integrations using the existing toolsets to automate workflows resulting in efficient ways of working. Incident Response Support: Work with the Security Operations Centre (SOC) and Cyber Emergency Response Team (CERT) in supporting them with cyber investigations. Enrich and contextualize threat intelligence to support the investigations and containment efforts. VIP Protection Support investigations to ensure scams and frauds against / impersonation Executives are thwarted in a quick and efficient manner. Support in creation of digital footprints for Executives to create awareness about their sensitive information present in publicly accessible forums. Metrics and Reporting (Including Cloud Resilience): Create and maintain cyber threat intelligence content in Unilever s central collaboration spaces. Collaborate with Unilever s Cyber Security Analytics (CSA) team for alignment on reporting of CTI metrics. Key Skills and Relevant Experience Skills: The role is highly responsive, and responsible for identification, analysis, processing, and distribution of intelligence related to threats and vulnerabilities. Stay up to date on the threat landscape. Excellent analytical, problem solving and presentation skills with a flair for technical aspects of cyber security. Prioritize and use information derived from open and commercial intelligence disciplines to determine new / changes in actor activity, capabilities, intent, and resources. Lead research efforts tracking threats and actors across industry verticals Performing and adding structured intelligence analysis to the Threat Intelligence Platform (TIP). Technical analysis of Tactics, Techniques and Procedures (TTPs) used in cyber incidents and campaigns: Analyzing attack vectors, finding adversary infrastructure, establishing intrusion chain, structured documentation of findings on the TIP. Focus on integration and automation of threat intelligence to security tools using STIX / TAXII Providing Intelligence support to Incident Response teams in Security Operations, Cyber Security teams and Business stakeholders. Engage with IT and Security teams to apprise them of threats to the technology landscape and drive remediation. Producing intel reports on incidents, campaigns and emerging threats for technical and Executive audience. Usage of AI to simplify and automate CTI activities with working knowledge of automation using API integrations and webhooks. Experience: Minimum 4 5 years of experience in Information / Cyber Security domain with at least 3 years as Threat Intelligence Analyst. Strong experience analyzing and synthesizing actionable threat intelligence via open-source tools. Solid understanding of threat intelligence lifecycle, cyber kill chain and Mitre ATT&CK framework. Experience with cloud platforms (Azure, Google Cloud) and their resilience features. Solid understanding of network and endpoint security concepts in on-prem and cloud environments. Solid understanding of vulnerabilities, how they affect systems, organizations and their corresponding context and severity (CVEs, CVSS, CPE and vulnerability disclosures). Ability to identify, create, execute, and adjust standard operating procedures for day-to-day operations. Ability to document technical analysis and articulate outcomes to non-technical audiences Understanding of current events in the security and threat intelligence world. Strong experience with SIEM, EDR, NDR tools. Good to have, but not mandatory Cyber security certifications Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent please verify before proceeding. "

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer In this role, you will: Develop and maintain APIs & microservices in Java/SpringBoot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build.

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6. 7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance . We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives . In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability & Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B. 1. 2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence & Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Join us as a "Contract Remediation" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Contract Remediation Team, you should have experience with: Regulatory Remediation: Work on incorporating regulatory terms in contracts for activities such as OCIR, Data Transfer Agreements, Data Privacy, country-specific local conditions, and others as required. Prepare & present project journey and identify key themes to be flagged for consideration for successful delivery within regulatory timelines. Third Party Controls contract work: Contributing individually on contract remediation for Barclays third party Supplier Control Obligations (SCOs). Overseeing negotiations for the contract schedules pertaining to third party vendor engagement risks. Providing support to stakeholders across the areas of Sourcing, Supplier Management, and Business in doing contract related work for the SCO schedules. Negotiate identified third party risks as part of the engagement with Suppliers, engage with the Subject Matter Experts in Barclays, and escalate risks to Stakeholders, if any, with the goal of working towards contract execution. Desirable skillsets/ good to have: Process Improvement Initiatives Demonstrate strong process understanding to identify process improvement opportunities. You may be assessed on the key critical skills relevant for success in role, such as experience with Negotiations, Stakeholder Management as well as job-specific skillsets. Location - Noida. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc . Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc. ). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

J oin us as an "Analyst - Credit Trading & Sales Assistant" for the TSA team in Mumbai which is responsible for managing specific trade capture activities and closely related functions within a fast-paced and dynamic environment. This team ensures a high degree of accuracy in trade capture, which is essential for the firms risk management and accurate maintenance of books and records. Additionally, the team produces business-critical reports on trading activities and identifies opportunities to improve the trade execution process. To be a successful "Analyst - Credit Trading & Sales Assistant" The candidate is expected to work closely with the Global Credit TSA team, on a real time basis to actively participate in the trade execution process. The candidate is expected to provide analysis around trading operational activities and help improvise the trade execution processes. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channelling to the appropriate area and escalating where appropriate. Essential Skills/Basic Qualifications: Relevant experience in Credit Trading & Sales Analyst profile Genuine interest in financial markets; good knowledge of Financial Instruments. Attention to detail; role impacts desk risk and requires high accuracy. Willing to work in EMEA shifts. Effective communication and interpersonal skills. Proficient in Excel and MS Office; willingness to learn new IT skills. Desirable skills/Preferred Qualifications: Previous experience with Credit Products preferred but not required. Masters Degree Advanced Excel Proven academic performance with numerical and analytical skills Proactive, with the ability to think ahead. Strong team player with willingness to help; able to work independently. This role will be based out of Nirlon Knowledge Park, Mumbai. Purpose of the role To execute trades and manage risk within a defined portfolio of financial instruments and staying informed about market trends and developments to make informed trading decisions. Accountabilities Execution of buy and sell orders or pricing of liquidity in various financial instruments while adhering to the banks trading strategies and risk parameters. Monitoring and analysis of global financial markets, economic indicators, news, and geopolitical events to identify trading opportunities and assess market risks. Management and monitoring of the risk associated with the trading portfolio and ensuring compliance with regulatory and internal risk management guidelines. Collaboration with research analysts and other teams to gather insights and information for trading decisions. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Join us as a Application Support - Corporate Digital Banking at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Application Support - Corporate Digital Banking you should have experience with: Experience in application/technical support. Experience in incident/problem management. Experience in the following technologies/skills Linux/Unix, Oracle / SQL Server, aPaaS, AWS, Autosys, AppD. Basic understanding of Core Banking Application. Some other highly valued skills may include: Java, AppDynamics, ELK & Wily, Netcool. Unix/Linux scripting. ITIL V3/V4. Knowledge/experience of Oracle flexcube (IFE/FCC/FCR/UBS/FCDB) application product suit. . Ability to support a complex application during recoveries in a high pressured area. & cover on call support with flexibility around working hours. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Join us as an "Assistant Manager - Operations" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as an Assistant Manager - Operations, you should have experience with: Excellent accounting skills and experience of end to end Accounts Payable Process. Expert knowledge of MS Office, primarily in advanced PPT and Excel capabilities along with excellent communication skills, written and oral. Well organized and be able to prioritize tasks, using judgement to manage/escalate issues & be able to turn around quickly, presentations for leadership. Awareness of Group Compliance policies procedures & thorough understanding of Barclays Risk Framework. Financial and Business Acumen with Ability to work with people in different geographies & flexibility to work across shifts. Good interpersonal/stakeholder management skills with ability to interact at all levels and a P\\pragmatic with a logical and flexible approach to problem resolution. Desirable skills/Preferred Qualifications: Graduate or higher degree in Business / Finance or equivalent practical experience. Team Handling & performance Management experience. A passion for adding value to the business through the production of sound analyses and recommendation. You may be assessed on the key critical skills relevant for success in role, such as experience to create quality reports and dashboards as well as job-specific skillsets. Location - Noida. Purpose of the role To monitor existing Barclays supplier relationships and operations to mitigate risk to the Bank and our customers. Accountabilities Management of existing Barclays suppliers relationships by developing Management Information (MI) that meets the needs of the bank and complies with quality and control standards. Development of service level agreements to guide service delivery aligned to time efficiency and support the monitoring of service performance. Collaboration with various stakeholder groups to align services to the clients needs and the banks objectives. Development and execution of service improvement initiatives that improve service efficiency and competitive advantage in the marketplace. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Step into the role of Trade Lifecycle Associate I at JPMorganChase, where youll be a vital part of managing the pre- and post-trading life cycle. Your expertise in cash movements and funding coordination will be essential in ensuring seamless trade processing and operational excellence. As a Trade Lifecycle Associate I within JPMorganChase, you will play a pivotal role in managing the operations of the pre- and post-trading life cycle across all asset classes. Your expertise in cash movements, funding, and coordination with other business lines will ensure seamless trade processing on our platforms. You will leverage your broad knowledge of trade lifecycle principles and practices to propose and implement improvements to our current working methods. Your role will involve diverse activities requiring analysis and judgement within defined boundaries, and you will often be responsible for guiding the work of others. Your proficiency in listening and questioning, internal stakeholder management, presentation skills, process improvement, and automation will be key to your success in this role. You will also have the opportunity to develop your data and tech literacy skills while working with us. Job responsibilities Prepare and manage funding for managed demand deposit accounts (DDA s), ensuring proper allocation of wires to client/funding accounts within the appropriate threshold. Participate in the reconciliation of ledgers through detailed investigation using various systems and tools, contributing to the accuracy and integrity of financial data. Collaborate with other lines of business to facilitate proper funding, establishing productive working relationships to drive mutually beneficial outcomes. Contribute to the review and improvement of end-to-end trade lifecycle processes, applying knowledge of process improvement methodologies to optimize operations. Support strategic projects in partnership with Product, Tech, and Change partners, applying change management skills to ensure seamless adoption of new processes and technologies. Understand Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution. Ensure all day-to-day queries dealt with within required SLAs and escalate issues to the team leader. Perform root cause analysis for their respective clients to increase Straight Through Processing (STP) and reduce client inquiries. Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in managing cash movements and preparing funding for managed demand deposit accounts (DDA s). Demonstrated proficiency in using various systems and tools for financial data reconciliation and ledger management. Advanced skills in process improvement methodologies, with a track record of optimizing operations in a financial services environment. Experience in managing strategic projects in partnership with Product, Tech, and Change partners, with a focus on change management and stakeholder engagement. Proficiency in automation technologies and systems architecture, with a focus on implementing automation optimization and initiatives in a trading environment. Preferred qualifications, capabilities, and skills Prior custody/treasury operation services, markets operational experience. Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Trade life cycle, Reconciliation rules and Global Custody. Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure Best in Class results. Exposure to business intelligence tools (I. E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data. Step into the role of Trade Lifecycle Associate I at JPMorganChase, where youll be a vital part of managing the pre- and post-trading life cycle. Your expertise in cash movements and funding coordination will be essential in ensuring seamless trade processing and operational excellence. As a Trade Lifecycle Associate I within JPMorganChase, you will play a pivotal role in managing the operations of the pre- and post-trading life cycle across all asset classes. Your expertise in cash movements, funding, and coordination with other business lines will ensure seamless trade processing on our platforms. You will leverage your broad knowledge of trade lifecycle principles and practices to propose and implement improvements to our current working methods. Your role will involve diverse activities requiring analysis and judgement within defined boundaries, and you will often be responsible for guiding the work of others. Your proficiency in listening and questioning, internal stakeholder management, presentation skills, process improvement, and automation will be key to your success in this role. You will also have the opportunity to develop your data and tech literacy skills while working with us. Job responsibilities Prepare and manage funding for managed demand deposit accounts (DDA s), ensuring proper allocation of wires to client/funding accounts within the appropriate threshold. Participate in the reconciliation of ledgers through detailed investigation using various systems and tools, contributing to the accuracy and integrity of financial data. Collaborate with other lines of business to facilitate proper funding, establishing productive working relationships to drive mutually beneficial outcomes. Contribute to the review and improvement of end-to-end trade lifecycle processes, applying knowledge of process improvement methodologies to optimize operations. Support strategic projects in partnership with Product, Tech, and Change partners, applying change management skills to ensure seamless adoption of new processes and technologies. Understand Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution. Ensure all day-to-day queries dealt with within required SLAs and escalate issues to the team leader. Perform root cause analysis for their respective clients to increase Straight Through Processing (STP) and reduce client inquiries. Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in managing cash movements and preparing funding for managed demand deposit accounts (DDA s). Demonstrated proficiency in using various systems and tools for financial data reconciliation and ledger management. Advanced skills in process improvement methodologies, with a track record of optimizing operations in a financial services environment. Experience in managing strategic projects in partnership with Product, Tech, and Change partners, with a focus on change management and stakeholder engagement. Proficiency in automation technologies and systems architecture, with a focus on implementing automation optimization and initiatives in a trading environment. Preferred qualifications, capabilities, and skills Prior custody/treasury operation services, markets operational experience. Understanding of SWIFT, Cross Border Payments, Foreign Exchange, Trade life cycle, Reconciliation rules and Global Custody. Self-starter, ability to learn quickly, Strong leadership skills with focus to mitigate risks and taking proactive approach to ensure Best in Class results. Exposure to business intelligence tools (I. E. Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data.

Join our dynamic team as a Lead Software Engineer, where you will have the opportunity to solve complex problems and contribute to our innovative projects. With us, you can enhance your skills in Python, PySpark, and cloud architecture, while working in an inclusive and respectful team environment. This role offers immense growth potential and a chance to work with cutting-edge technologies. As a Sr. Lead Software Engineer- Python / Spark Big Data at JPMorgan Chase within the Capital Reporting product, you will be executing software solutions, designing, developing, and troubleshooting technical issues. We value diversity, equity, inclusion, and respect in our team culture. This role provides an opportunity to contribute to software engineering communities of practice and events that explore new and emerging technologies. You will have the chance to proactively identify hidden problems and patterns in data and use these insights to promote improvements to coding hygiene and system architecture. Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on Python PySpark concepts and 5+ years applied experience Demonstrated knowledge of software applications and technical processes within a cloud or microservices architecture. Hands-on practical experience in system design, application development, testing, and operational stability Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Preferred qualifications, capabilities, and skills Exposure to cloud technologies (Airflow, Astronomer, Kubernetes, AWS, Spark, Kafka) Experience with Big Data solutions or Relational DB. Experience in Financial Service Industry is nice to have. Join our dynamic team as a Lead Software Engineer, where you will have the opportunity to solve complex problems and contribute to our innovative projects. With us, you can enhance your skills in Python, PySpark, and cloud architecture, while working in an inclusive and respectful team environment. This role offers immense growth potential and a chance to work with cutting-edge technologies. As a Sr. Lead Software Engineer- Python / Spark Big Data at JPMorgan Chase within the Capital Reporting product, you will be executing software solutions, designing, developing, and troubleshooting technical issues. We value diversity, equity, inclusion, and respect in our team culture. This role provides an opportunity to contribute to software engineering communities of practice and events that explore new and emerging technologies. You will have the chance to proactively identify hidden problems and patterns in data and use these insights to promote improvements to coding hygiene and system architecture. Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on Python PySpark concepts and 5+ years applied experience Demonstrated knowledge of software applications and technical processes within a cloud or microservices architecture. Hands-on practical experience in system design, application development, testing, and operational stability Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Preferred qualifications, capabilities, and skills Exposure to cloud technologies (Airflow, Astronomer, Kubernetes, AWS, Spark, Kafka) Experience with Big Data solutions or Relational DB. Experience in Financial Service Industry is nice to have.

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight. Acts as a technical resource in projects and initiatives and ensures successful project implementation. Contributes to design considerations for new products or architectural changes to existing products. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact. Provides training and guidance to less experienced team members. Attains industry standard certifications and education. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Responsibilities & Key Deliverables Conduct comprehensive product audits through both dynamic testing and static audits to ensure adherence to quality standards. Carry out rigorous product benchmarking against industry standards to assess performance and reliability. Evaluate results meticulously, generating detailed reports that compile data and release Management Information Systems (MIS) to stakeholders effectively. Drive actionable plans in coordination with stakeholders, ensuring follow-through and monitoring of results for continuous improvement. Plan and allocate resources including associates, drivers, facilities, and stationery necessary for conducting thorough product audits. Manage internal and external customer complaints adeptly, employing data monitoring and stratification analysis sourced from the warranty data management system. Conduct calibration of gauges and instruments, offering essential support for parts measurement with precision. Assist in parts inspection as per drawings and specifications, tailored to user requirements. Oversee cost management practices for both revenue and capital expenditures, conducting daily monitoring to ensure effective utilisation of resources. Serve as the champion for the Apex QCRT (Quick Concern Resolution Team), addressing concerns swiftly and effectively. Establish and communicate quality targets for new projects, fostering a culture of quality excellence from the outset. Coordinate efforts for product quality audit planning for new projects, ensuring comprehensive coverage of quality indicators. Collect feedback through Must & Want criteria and lessons learned sessions to enhance products and processes. Monitor project quality status for all quality indicators, ensuring transparency and accountability across processes. Facilitate capability building programmes for blue-collar workers to enhance their skills in product evaluation and quality assurance. Drive Cross-Functional Teams (CFT) for Gemba analysis, deploying corrective actions at manufacturing, aggregation, and supplier processing levels. Plan and execute dealer and yard audits diligently to maintain product quality standards. Conduct thorough concern analysis using effective data analytics; represent findings graphically to derive logical conclusions and actionable insights. Define and standardise all quality procedures while pursuing continuous process improvements (KAIZEN) to achieve consistent product quality. Ensure that all gauges and equipment undergo calibration and Measurement System Analysis (MSA) as per planned schedules. Release weekly and monthly MIS reports regarding the health status of the shop, keeping all stakeholders informed. Proactively work towards benchmarking and horizontal deployment of good practices and new initiatives within the quality domain. Preferred Industries Automobile Education Qualification The ideal candidates for the position should possess a Bachelor of Engineering degree, preferably in fields such as: Bachelor of Engineering in Mechanical Engineering, Bachelor of Engineering in Automobile Engineering. A strong academic foundation in engineering principles and practices is essential to success within this role. Advanced certifications relating to quality assurance or process improvement methodologies will be seen as advantageous. General Experience A minimum of 3 to 5 years experience in the automobile industry is essential for this role. Ideal candidates will have a proven track record in quality assurance, quality control, or related domains within automobile manufacturing. Experience in conducting audits, managing quality metrics, and utilizing data analytics for quality improvement initiatives is crucial. Those with backgrounds in competitive benchmarking and complaint resolution will excel. Critical Experience Critical experience for this position includes: Hands-on experience in conducting product audits, both dynamic and static, focusing on maintaining quality standards. Proficiency in performing detailed product benchmarking and interpreting data analytics for strategic improvement initiatives. Expertise in handling customer complaints and applying statistical analyses on warranty data for informed decision-making. Understanding of calibration processes for tools and instruments, with the ability to inspect parts against technical specifications. Prior experience in managing cross-functional teams and conducting training sessions for capability building among operational staff. Candidates should demonstrate strong leadership and communication skills, with the ability to drive quality improvement initiatives effectively in a team-oriented environment. System Generated Secondary Skills

Responsibilities & Key Deliverables As an Assistant Manager MQA in the Press Shop at Mahindra & Mahindra Ltd, you will play a pivotal role in ensuring that our pressed components meet the highest standards of quality and precision. Your primary responsibilities will include: Conducting comprehensive inspections and measurements of components using advanced quality control tools to safeguard compliance with industry specifications. Utilising your expertise with Coordinate Measuring Machines (CMM) to programme and operate equipment effectively, assessing dimensional accuracy against technical drawings and specifications. Developing and refining CMM programmes for both new and existing production parts to ensure thorough and efficient inspection processes. Assisting in the analysis of CMM reports and collaborating with production teams to identify opportunities for process improvements based on findings. Regularly performing maintenance and calibration of CMM equipment to maintain operational accuracy and reliability. Coordinating with external vendors for servicing and calibrating CMM equipment, ensuring all machinery performs optimally. Conducting both product and process audits within the Press Shop to uphold quality standards. Implementing statistical methods such as Statistical Process Control (SPC) to monitor quality metrics and prepare reports for management review. Addressing customer complaints and performing root cause analyses to determine corrective actions. Managing the Engineering Change Management process to ensure seamless implementation of changes in the production line. Providing thorough guidance on quality procedures and fostering a culture of continuous improvement through initiatives like KAIZENS and POKA-YOKES. Releasing periodic management information system (MIS) reports regarding the health status of the shop, facilitating transparent operations. Interacting with clients to address quality concerns in the field and overseeing the initiation of new projects based on customer feedback. Experience To thrive in this role, you should possess a minimum of 5 to 10 years of experience, ideally within the automotive industry focusing on quality assurance. Your background should include: Proficiency in operating and programming CMM equipment. Experience with Production Part Approval Process (PPAP) and quality tools for effective problem-solving. Basic programming skills in Microsoft environments to facilitate quality data documentation. An understanding of Advanced Product Quality Planning (APQP) systems. Knowledge pertaining to raw materials used in the Press Shop and their implications on quality. Familiarity with Failure Mode and Effects Analysis (FMEA) and contributing to new product development efforts. Industry Preferred Experience in the Automotive or Manufacturing sectors is highly advantageous for this position. In these industries, adherence to stringent quality standards and precision engineering is paramount, making your role all the more critical. You will work in dynamic environments where these skills contribute not just to compliance but to impactful product innovations and improvements. Qualifications A strong educational foundation is essential for this position, so you should hold a Diploma or Bachelors degree in Mechanical Engineering . This academic background is crucial as it equips you with the technical knowledge necessary to understand complex engineering drawings and specifications. General Requirements In addition to your technical expertise, you will need to demonstrate: Exceptional analytical and statistical skills to dissect quality data and inform decisions. Excellent communication skills to effectively liaise with teams and stakeholders. A self-driven and proactive attitude to inspire others and enhance team morale. Assertiveness in your roles, particularly when addressing quality issues or advocating for process changes. Teamwork capabilities to support and challenge your colleagues constructively. People management abilities to guide and motivate junior staff within the department. Negotiation skills to facilitate conflict resolution and promote a collaborative work environment.

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will play a key role in Identity Management to assist in design, implement, and maintain our identity and access management systems. They are responsible for ensuring secure and efficient management of user identities, access controls, and compliance with industry standards. The Sr. Associate IS Engineer will work closely with multi-functional teams to gather requirements and develop solutions that enhance user experience while minimizing security risks. Roles & Responsibilities: The Sr. Associate IS Engineer at Amgen India will participate in requirement gathering sessions, document business processes, and create SDLC work for review. Key responsibilities include: Knowledge of Identity and Access and Role Management applications (IBM ISIM, IBM IGI, Sailpoint IdentityIQ, Sailpoint IdentityNow, Microsoft Identity Manager) will be preferred. Implementing monitoring systems to track user access and changes, ensuring compliance with regulations and company policies. Analyzing business needs for identity and access management (IAM) solutions, including user authentication and authorization requirements. Provide appropriate functional support throughout the life of the projects/products Overseeing the deployment of IAM solutions, including configuration, installation, and customization of identity management tools. Solve problems, respond to issues, and perform repairs as needed. Regularly reviewing and updating IAM systems to enhance security measures and improve user experience. Create and maintain technical documentation such as SOPs, design documents, operational drawings, manuals, etc. This role on occasion might have responsibilities outside of business hours. Travel: International and/or domestic travel up to 10% may be essential. This role requires you to work in shifts. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s / Bachelors degree with 5 - 9 years of Information Systems experience or related field. Functional Skills: Must-Have Skills Familiarity with IAM tools and technologies (e. g. , Okta, Microsoft Azure Active Directory, LDAP). Understanding of security principles, including authentication, authorization, encryption, and compliance standards (e. g. , GMP, SOX). Ability to analyze and interpret complex data to identify issues or validate outcomes. Skills in managing projects, including planning, execution, and collaborator communication. Sharp learning agility, problem-solving and analytical thinking . Good-to-Have Skills Familiarity with cloud platforms (e. g. , AWS, Azure, Google Cloud) and their IAM services. Knowledge of IGA principles, including role-based access control (RBAC) and access certifications. Understanding of data privacy laws and regulations to ensure compliance in identity management practices. Knowledge of incident response procedures and the ability to manage security incidents related to identity management. Professional Certifications Certified Information Security professional (CISSP)(Preferred). SailPoint Identity Now Certification (Preferred). Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams . High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Good social and collaboration skills, with the ability to communicate effectively with business users, technical IT groups, project managers. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Bus Sys Analyst - Change Management What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform. This junior-level process owner role is responsible for the documentation, enhancement, and day-to-day operational support of the change and release lifecycle, ensuring compliance with standard processes while seeking opportunities to streamline and automate. The ideal candidate will assist in managing the change and release process flow, help develop supporting workflows and approvals, track process metrics, and collaborate with stakeholders to drive efficiency and continuous improvement. This position offers an excellent opportunity for early-career professionals interested in IT Service Management to develop their skills while making an impact on service reliability and governance. Roles & Responsibilities: Support the operational execution and enhancement of the Change and Release Management processes in alignment with ITIL standard methodologies. Assist in the administration and configuration of the Change Management workflows within the ServiceNow platform, including approvals, risk assessments, and calendar integrations. Maintain change documentation, including process diagrams, SOPs, and training guides. Gather business requirements to propose system improvements, automation opportunities, and user experience enhancements. Monitor and analyze change and release metrics (e. g. , change success rate, implementation lead time, emergency changes) to support process optimization. Collaborate with change requestors, approvers, and CAB (Change Advisory Board) participants to ensure process alignment and coordination. Help schedule and manage standard and major releases, coordinating across impacted teams. Support audit and compliance activities by ensuring that change records are properly documented and traceable. Solve issues with change records or workflows and work with platform teams to implement solutions. Participate in governance forums and process improvement workshops, offering insights based on operational experience. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is someone with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of relevant experience Must-Have Skills: Change Management Process Understanding: Foundational knowledge of ITIL-aligned change management, including risk categorization, CAB, and implementation tracking. ServiceNow Platform Familiarity: Hands-on experience supporting or using ServiceNow s Change and Release Management modules. Workflow & Process Analysis: Ability to map processes, analyze inefficiencies, and identify automation opportunities. Metrics & Reporting Awareness: Understanding of common process metrics (e. g. , success rate, failed changes) and ability to interpret trends. Good-to-Have Skills: Release Coordination Exposure: Basic familiarity with release cycles and coordinating across stakeholders during code or infrastructure deployments. Compliance & Documentation: Understanding of regulatory or audit needs related to IT change control documentation. Collaboration & Communication: Ability to clearly communicate with technical teams, service owners, and business users. Agile and DevOps Awareness: Exposure to Agile methodologies or CI/CD practices and how they influence change and release processes. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Fundamentals or Certified System Administrator (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Initiative & Curiosity: Proactive and eager to learn, take on new challenges, and contribute ideas that support process simplification and continuous improvement. Time Management: Capable of managing and prioritizing tasks with minimal supervision while delivering work on time. Team Collaboration: Works effectively within collaborative, multi-functional teams; values input from others and contributes to shared goals. Communication: Able to clearly communicate with team members and stakeholders, both verbally and in writing, including sharing process updates and changes in a supportive way. Analytical Thinking & Problem-Solving: Able to interpret data trends, investigate root causes, and recommend meaningful process enhancements. Accountability: Takes ownership of assigned responsibilities and follows through to completion, proactively seeking support when needed. Adaptability & Flexibility: Comfortable in dynamic environments where priorities may shift; able to quickly adapt to changes in processes, tools, or direction. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .