Purpose of the job: DGM, Operations Head Service centres We are seeking an experienced and hands-on Operations Head to lead and scale our nationwide network of third-party service centers. The role demands a strategic thinker with operational rigor who can streamline workflows, optimize service performance, build SOPs, and drive service level excellence. The ideal candidate will lead a team of on-roll and off-roll employees and act as the owner of the entire service center operations value chainfrom inbound material movement to final customer delivery. Roles & Responsibilities: Build and implement SOPs, KPIs, and SLAs across all service centers. Lead the expansion from 12 to 20 centers, ensuring smooth onboarding and standardization of services. Act as the central authority for all third-party service center contracts, compliance, and service audits. Lead a team of central planners and order coordinators for daily material movement and service planning. Coordinate with local service center staff to ensure operational alignment and on-ground issue resolution. Ensure zero downtime and maximum throughput at centers by proactively managing loading/unloading, slitting, cutting, and dispatching processes. Drive process standardization, layout efficiency, material flow, and cycle time reduction across service centers. Liaise with third-party inspection agency (SGS) to ensure quality checks, resolution of NCRs, and compliance to customer specs. Conduct periodic service audits and implement corrective actions. Collaborate closely with Sales, Procurement, Logistics, and Customer Service teams to enable seamless order fulfillment. Manage and govern third-party service providers with clear metrics and periodic performance reviews. Act as escalation point for major operational issues affecting customer experience. Key Performance Indicators (KPIs) TAT (Turnaround Time) per order On-Time, In-Full (OTIF) deliveries Service center uptime and productivity Complaints % and resolution TAT Vendor SLA adherence Operations cost per ton Who can apply: 1015 years of experience in managing warehouses, logistics operations, or central operations (preferred: b2b experience) Proven ability to manage third-party operations with high service intensity Proven experience in setting up and managing systems and processes in a multi-location environment. Strong knowledge of quality assurance, inventory management, and logistics. Ability to learn the nuances of steel industry, of coil processing (slitting, cutting, packaging) Hands-on approach with strategic execution ability Data-driven mindset with familiarity in ERP or SCM systems Excellent leadership, problem-solving, negotiation, communication, and team management skills Willingness to travel frequently across India Flexibility in switching from strategic to tactical and operational levels of thinking and working, specifically in strategy deployment Must have tolerance for a complex, ever-changing and dynamic work environment Ability to demonstrate good decision making in ambiguous circumstances

The opportunity As a Purchase Engineer, you will play a key role in daily Operational procurement process of Pressboard Insulation material and related components to ensure on-time availability of the material prior to production schedules. How you'll make an impact The successful candidate for this position has experience in the manufacturing industry of transformer and should strong understanding of Operational Procurement Processes. As a Procurement Engineer, you will play a key role in daily Operational procurement process of transformer and related components to ensure on-time availability of the material prior to production schedules. Prepare and issue purchase orders and ensure material availability meeting production plan and customer requirement. Monitoring and tracking orders to ensure timely delivery. Candidate must have experience of handling import and local procurement , shipment tracking. Coordinate with internal stakeholders to align procurement activities with business needs. Coordinate with quality team and evaluate the quality of purchased items and resolve short comings. Manage vendor relationships and monitor supplier performance to ensure compliance with contractual agreements and quality standards. Actively contribute to inventory management initiatives and Strong knowledge on inventory management in highly fluctuating demand and supply challenges. Actively contribute to material planning initiatives and Strong knowledge on Reorder level and demand forecast in highly fluctuating demand and supply challenges. Good analytical skills with proven experience in cost saving activities are desirable Drive operational efficiency and enhance productivity across procurement process. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Bachelors degree in Engineering / - Mechanical/Electrical 7 years experience / Diploma in Mechanical/Electrical with 8-10 years experience in a manufacturing environment required. Working knowledge of SAP MM / PP Module Proficiency in use of MS Office and both spoken-written English language is required Self-motivated and self-organized. Open-mindedness and strong interpersonal skills. Analytical aptitude and thinking, strong data collection, and analytical skills for a complex project. Excellent communication skill, multi-tasking and time management skills. Ability to work in a collaborative manner with various functions across the organization. Excellent leadership and management skills Proficiency in both spoken written English language is required.

How you'll make an impact Follow standard manufacturing processes to ensure accuracy and optimization. Follow standard processes, Control and monitor it towards usage of all critical tools in production. Manage, control and allocate the operators to meet production targets. Work closely with the within production, Panning, Purchase, Maintenance & Quality Department for smooth execution. Innovate, suggest and implement all engineering changes in each transformer. Ensure horizontal development and lean manufacturing practices are implemented across product lines. Collaborate within Team to ensure timely execution as per Manufacturing Plan. Ensure micro level planning of each workstation for better execution of Manufacturing plan. Ability to influence without authority across departments and management levels Measurement of all critical equipment OEE & make sure that it should be greater than 90 %. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background B.Tech /BE or Diploma in Electrical / Mechanical / Instrumentation Engineering 5 to 12 years of experience in relevant field. Expert knowledge of Power Transformer manufacturing Technique and related technology Strong background of manufacturing processes Good knowledge of MS Office and databases. Candidate with knowledge of SAP preferred. Great attention to detail and results driven approach. Excellent organizational and leadership abilities Proficiency in both spoken & written English language is required.

The opportunity Keeping our people safe and environmentally responsible as we grow and sustain Hub APMEA s businesses through good HSE and ESG processes and practices. How you'll make an impact Manager legal requirements of HSE and comply on regular basis. Support businesses in meeting the HSE KPIs. Weekly call with all the operation leads to ensure compliance. Prepare the business in line with Hitachi Energy Management system requirements. Participate in GEMBA discussion and lead the HSE actions.Lead the mandatory training program in the business Reviewing ABRA and LSR Compliance and take actions and follow-up with team to close gaps on time. Perform safety observation tours, safety audits and inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance. Manage all required documentation, operational checks and reports for the HSE Management System to be compliant with ISO standards. Compile all NCs, prepare corrective action and follow up for closure of NCRs. Coordinate and participate in the investigation of incidents and near-misses Lead in BU Carbon neutrality program.Lead and support the factories on Machine Safety Requirements and compliance. Implement the Machine Safety standards in the Factories. Manage the Legal documents and report like CTE CCA, EPR, monthly, annual environment monitoring and reporting to GPCB. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your background Graduation in Science and engineering 10-12 years of experience in field of HSE. Recognized certificate in HSE. NEBOSH IGC Certified. Good knowledge of legal requirements Review and analyze past incidents and make action to learn from incidents Prepare and timely submit all MIS report. Proficiency in both spoken written English language is required.

The opportunity Keeping our people safe and environmentally responsible as we grow and sustain Hub APMEA s businesses through good HSE and ESG processes and practices. How you'll make an impact Manager legal requirements of HSE and comply on regular basis. Support businesses in meeting the HSE KPIs. Weekly call with all the operation leads to ensure compliance. Prepare the business in line with Hitachi Energy Management system requirements. Participate in GEMBA discussion and lead the HSE actions.Lead the mandatory training program in the business Reviewing ABRA and LSR Compliance and take actions and follow-up with team to close gaps on time. Perform safety observation tours, safety audits and inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance. Manage all required documentation, operational checks and reports for the HSE Management System to be compliant with ISO standards. Compile all NCs, prepare corrective action and follow up for closure of NCRs. Coordinate and participate in the investigation of incidents and near-misses Lead in BU Carbon neutrality program.Lead and support the factories on Machine Safety Requirements and compliance. Implement the Machine Safety standards in the Factories. Manage the Legal documents and report like CTE CCA, EPR, monthly, annual environment monitoring and reporting to GPCB. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your background Graduation in Science and engineering 10-12 years of experience in field of HSE. Recognized certificate in HSE. NEBOSH IGC Certified. Good knowledge of legal requirements Review and analyze past incidents and make action to learn from incidents Prepare and timely submit all MIS report. Proficiency in both spoken written English language is required.

The opportunity Keeping our people safe and environmentally responsible as we grow and sustain Hub APMEA s businesses through good HSE and ESG processes and practices. How you'll make an impact Manager legal requirements of HSE and comply on regular basis. Support businesses in meeting the HSE KPIs. Weekly call with all the operation leads to ensure compliance. Prepare the business in line with Hitachi Energy Management system requirements. Participate in GEMBA discussion and lead the HSE actions.Lead the mandatory training program in the business Reviewing ABRA and LSR Compliance and take actions and follow-up with team to close gaps on time. Perform safety observation tours, safety audits and inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance. Manage all required documentation, operational checks and reports for the HSE Management System to be compliant with ISO standards. Compile all NCs, prepare corrective action and follow up for closure of NCRs. Coordinate and participate in the investigation of incidents and near-misses Lead in BU Carbon neutrality program.Lead and support the factories on Machine Safety Requirements and compliance. Implement the Machine Safety standards in the Factories. Manage the Legal documents and report like CTE CCA, EPR, monthly, annual environment monitoring and reporting to GPCB. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your background Graduation in Science and engineering 10-12 years of experience in field of HSE. Recognized certificate in HSE. NEBOSH IGC Certified. Good knowledge of legal requirements Review and analyze past incidents and make action to learn from incidents Prepare and timely submit all MIS report. Proficiency in both spoken written English language is required.

The opportunity A Senior Professional applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex. How you'll make an impact Responsible for the management of project plan documentation (scope and financial plans, schedule and risk management plans) in accordance with internal standard procedures, developing project proposals based on policies, requirements, budgets and timescales, ensuring that they meet the agreed technical standards. Key areas of responsibility: Identifying, discussing, negotiating and reviewing project financials, overseeing project invoicing status, cost, expenses and cash flow for the purpose of maximizing financial and operational performance and minimizing risk. Driving the formal acceptance of the project, contract close-out and its acknowledgement by the customer, ensuring that all opportunities are identified and pursued whilst maintaining strong relationships with all stakeholders to ensure improvement of the project plan and quality consistency. Assessing and monitoring that the project follows execution best practices and policies, project progress and efficient resource utilization to identify required changes, devising plans to implement them, whilst documenting any changes/amendments that may happen during execution of the project contract. Ensuring a timely and accurate execution of the project (i. e. payments, claims, variation orders, warranties, provisions, guarantees, etc. ). Collaborating with Supply Chain Management, successfully procuring required services, materials and equipment for the project from suppliers as well as negotiations, claims and project changes. Organizing the project teams, assigning individual responsibilities to the given tasks. Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibilities. Ensure resource availability and allocation. Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed. Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Your background Candidate should hold a Bachelor / Masters Degree with relevant work experience in the fields of Electrical Power systems. Proven working experience as a project administrator in the Energy Sector. HVDC/FACTS experience is a plus. Solid techno-commercial background, with understanding or contract/vendor management. Excellent client-facing and internal communication skills. Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office, SAP/ERP Project manager certification is a plus Proficiency in both spoken written English language is required

Purpose of the job: Operations Executive - The Operations Executive will play a critical role in coordinating daily order production planning and processing activities with the Service Center, ensuring adherence to quality standards in steel processing and dispatches. This role involves managing technical queries, conducting root cause analyses (RCA) for quality complaints, and collaborating with third-party quality control (QC) teams to ensure customer satisfaction. Roles & Responsibilities : Order Coordination and Processing : Liaise with the Service Center daily to oversee and ensure the smooth processing of all orders. Monitor and track order completion status, ensuring timely production planning, processing and dispatch as per schedule Update internal teams on order progress and resolve any operational issues in coordination with stakeholders Escalate and resolve delays or issues in collaboration with internal teams and external partners Quality Assurance and Compliance: Ensure adherence to predefined quality standards during steel processing and dispatch. Perform periodic checks to confirm compliance with customer specifications and internal quality benchmarks. Collaborate with the Service Center to address and rectify any quality deviations. Set up and drive regular cadence meetings with Service Centers POC to review order progress, delays, and resolutions. Technical Query Resolution: Respond to and resolve technical queries from internal teams or customers related to steel processing and product quality. Work closely with third-party QC teams to investigate and provide solutions for technical concerns. Root Cause Analysis (RCA) & Quality Complaints: Lead the RCA process for quality complaints, identifying underlying causes and implementing corrective actions Document findings and communicate resolutions to internal teams and customers in a timely manner. Recommend process improvements based on recurring quality concerns and feedback. Reporting and Documentation: Prepare daily and weekly reports on order processing, quality metrics, and complaint resolutions. Maintain detailed documentation of quality assurance processes and improvement initiatives. Who can apply: Diploma or Bachelors degree in Engineering (Mechanical, Metallurgy, or a related field) with 0-2 years of experience . Strong inclination to learn about B2B online space and flat steel products, including its application in various industries and consumption segments. Advanced skills in MS Excel and other reporting tools Strong knowledge of steel processing and quality standards is preferred. Strong communication and interpersonal skills to facilitate effective team collaboration. Knowledge of steel processing, quality control standards, and RCA methodologies is a plus.

Role Summary:- Undertake all customer support tasks to maintain the system assigned. Operate efficiently to conclude all on site installation, repair, maintenance, and test activities. Guarantee that the work progress accurately follows the agenda Perform troubleshooting and strive to resolve issues Produce frequent and analytical service reports Adhere to company s given rules and regulations in EHS and other policies. Good attitude in terms of team management & CRM. Discern customer needs and offer advice or recommendations Formulate relationships of trust with customers Must Have Top Skills:- Proven experience desired for a Field Service Representative Ability to manage and preserve technical equipment Good knowledge of report making, troubleshooting. Ability to easily acclimate to operate the unit single handedly and guidance of immediate manager. Accustomed to using mobile tools and applications Chemistry understanding Technical acumen. Troubleshooting Key behavioral competencies:- Team player, Communicational, Hard working B.Tech.-Chemical Engineering / M.Sc.-Chemistry with 3-5 years of experience Or B.Sc.-Chemistry / Diploma-Chemical Engineering with 5+ years of experience

The opportunity: We are seeking a highly skilled and experienced professional who will be developing and implementing new products, processes, standards or operational plans that will have impact on the achievement of functional results. How you ll make an impact: Acts as Network Security Subject Matter Expert for Network Security infrastructure and related technologies. Maintain a clear vision for the product, ensuring it aligns with the overall business strategy and customer needs. Responsible for the product roadmap including Service Description, Service Catalog, and End-to-End responsibility for the owned product. Collaborates with IT suppliers regarding the operational implementation of outsourced activities consistent with existing agreements. Consults users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all Enterprise Network processes related to the area of responsibility, including automation. Conveys network architecture, standards, policies, norms, and guidelines to IT Supply. Responsible for assessing and providing recommendations relating to trend analyses of incidents, in collaboration with relevant IT Functions. Performs day-to-day tasks associated with operating and maintaining networking infrastructure. Engages in major outages and works towards quicker resolution, followed by proposing long-term follow-up actions. Collaborates with Solution Architects, Integration Architect, and Information Security to ensure compliance with Enterprise Network solutions and services related standards. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s or Master s degree in engineering, information technology. Minimum of 10+ years of comprehensive hands-on experience in Network Security. Demonstrated technical expertise with Next-Gen Firewall technologies (Checkpoint, Palo Alto). Proficient in Secure Internet and Private Access solutions (Zscaler). Advanced certifications related to Palo Alto (PCNSA, PCNSE) and Zscaler (ZTCA, ZIA, ZPA) Proven experience with Zscaler Zero Trust deployment, user and application migration to Zscaler Private Access, including the design and implementation of ZTNA solutions. Competence in explaining scenarios and troubleshooting firewall functions such as Packet Flow, Captures, NAT, Routing, and ACLs). Programming, automation, and API experience (Python, Go, Ansible, Puppet, Docker, CI/CD with Azure Gitlab, Shell scripting) is considered an additional asset. Experience with ServiceNow integration. Proven ability to cooperate with internal and external stakeholders, along with service/vendor management skills. Possess deep analytical skills and the capability to identify connections across various layers of business operations. Proficiency in both spoken & written English language is required.

The Field Service Representative (FSR) role involves technical expertise and management of various water treatment technologies. Responsibilities include ensuring safe and efficient plant/ O&M service execution as per agreed scope and terms conditions, meeting contractual obligations, fulfilling site requirements (Supply & Services), consistent billing and payment collection, stakeholder management, maintaining plant availability within budget and tracking service providers/supplier s billing and followup for their payment. Key skills required are technical knowledge of water treatment processes, hands-on O&M experience, maintenance, troubleshooting abilities, EHS awareness, strong communication and financial acumen. Essential Responsibilities / Expectations:- Ensuring safe and efficient plant operations while meeting contractual obligations and maintaining relationships with stakeholders. Responsible for compliant, profitable plant operations, including continuous improvement.Leading team and maintaining operational and EHS excellence. Developing and creating a second line of talents within the team. External and internal reporting based on agreed frequency/as per need. Technical Skills: Experience in Biological- MBR, UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies. Hands-on experience in O&M of complex water treatment plants. Strong troubleshooting skills, particularly with MBR, RO & ZLD systems. Ability to read and understand P&IDs and technical drawings. Strong understanding of pretreatment and biological processes. Data visualization ability and Analytical competencies to take corrective action. Communication, Safety & Compliance: EHS awareness, including RA, LOTO, SOP writing, and reporting. Adherence to HR and safety guidelines & related regulations. Communication & Interpersonal Skills: Excellent written and spoken English. Proficient in soft skills (google slides, sheet and docs) Strong customer and stakeholder management abilities. Team player with good time management and planning skills. Business & other Skills: Financial acumen for profitable operations and spending optimization. Innovative and creative thinking. Inventory (spares, consumables, chemicals and others) management as per requirement Understanding area of responsibility (takeover points), scope of job and critical terms and conditions. Exposure a bit on sourcing activity (defining/collecting specifications for supply/services) taking vendor quotations and coordinating purchase for its procurement. Responsive and adherence to deadlines Key Skills required:- Well experienced in operating and managing UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies. Well experienced in pretreatment and biological- MBR processes. Hands-on experience in troubleshooting in case of any issue in the above areas. Customer dealing and stakeholders management. Experienced in maintaining compliance at site Basic financial acumen Team management and communication. Key behavioral competencies:- Dealing with customers diligently. Team Player Positive & Problem solving attitude Stakeholders management Flexible and agile. Inclusive and respect diversity Ethical, honest & credible. Innovating and creative thinking. Experience Required:- 5- 10 Years of relevant experience working as a site leader/plant manager of a complex water treatment plant. B.E. / B.Tech. / Diploma / M.Sc. - Chemical / Mechanical / Environmental

Key Responsibilities Preparing Annul Operating Plan & Rolling Forecasts for the management. Preparing periodic Financial Dashboards for board, CEO/ CRO & Investor presentations. Reviewing Business Performance and evaluating performance against budgets. Developing Business Monitoring Dashboards for business team for tracking operational KPIs. Prepare and review pricing models for new business opportunities. Evaluating M&A opportunities for inorganic growth and preparation of financial models. Capital budgeting for business decision making. Process improvements, and optimization. Revenue assurance and contract management

The Field Service Representative (FSR) role involves technical expertise and management of various water treatment technologies. Responsibilities include ensuring safe and efficient plant/ O&M service execution as per agreed scope and terms conditions, meeting contractual obligations, fulfilling site requirements (Supply & Services), consistent billing and payment collection, stakeholder management, maintaining plant availability within budget and tracking service providers/supplier s billing and followup for their payment. Key skills required are technical knowledge of water treatment processes, hands-on O&M experience, maintenance, troubleshooting abilities, EHS awareness, strong communication and financial acumen. Essential Responsibilities / Expectations:- Ensuring safe and efficient plant operations while meeting contractual obligations and maintaining relationships with stakeholders. Responsible for compliant, profitable plant operations, including continuous improvement.Leading team and maintaining operational and EHS excellence. Developing and creating a second line of talents within the team. External and internal reporting based on agreed frequency/as per need. Technical Skills: Experience in Biological- MBR, UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies. Hands-on experience in O&M of complex water treatment plants. Strong troubleshooting skills, particularly with MBR, RO & ZLD systems. Ability to read and understand P&IDs and technical drawings. Strong understanding of pretreatment and biological processes. Data visualization ability and Analytical competencies to take corrective action. Communication, Safety & Compliance: EHS awareness, including RA, LOTO, SOP writing, and reporting. Adherence to HR and safety guidelines & related regulations. Communication & Interpersonal Skills: Excellent written and spoken English. Proficient in soft skills (google slides, sheet and docs) Strong customer and stakeholder management abilities. Team player with good time management and planning skills. Business & other Skills: Financial acumen for profitable operations and spending optimization. Innovative and creative thinking. Inventory (spares, consumables, chemicals and others) management as per requirement Understanding area of responsibility (takeover points), scope of job and critical terms and conditions. Exposure a bit on sourcing activity (defining/collecting specifications for supply/services) taking vendor quotations and coordinating purchase for its procurement. Responsive and adherence to deadlines Key Skills required:- Well experienced in operating and managing UF, RO (SWRO, BWRO), ZLD, and MEE water treatment technologies. Well experienced in pretreatment and biological- MBR processes. Hands-on experience in troubleshooting in case of any issue in the above areas. Customer dealing and stakeholders management. Experienced in maintaining compliance at site Basic financial acumen Team management and communication. Key behavioral competencies:- Dealing with customers diligently. Team Player Positive & Problem solving attitude Stakeholders management Flexible and agile. Inclusive and respect diversity Ethical, honest & credible. Innovating and creative thinking. Experience Required:- 5- 10 Years of relevant experience working as a site leader/plant manager of a complex water treatment plant. B.E. / B.Tech. / Diploma / M.Sc. - Chemical / Mechanical / Environmental

Overview The BizOps team at Mastercard is at the forefront of our DevOps transformation. We're seeking a passionate and proactive BizOps Engineer I who thrives on solving complex problems, has a strong affinity for CI/CD pipelines, and is dedicated to driving automation and best practices. If you're a natural problem-solver with a low tolerance for manual work and a strong desire to automate everything, this role is for you. You'll partner closely with development, quality, release, and product organizations to ensure our technology services are production-ready, highly available, and performant. Mission The core mission of the BizOps team is to serve as the production readiness steward for our platforms. This involves close collaboration with developers to design, build, implement, and support technology services, ensuring critical operational criteria such as system availability, capacity, performance, monitoring, self-healing, and deployment automation are integrated throughout the delivery process. BizOps plays a pivotal role in leading Mastercard's DevOps transformation through our tooling and by championing change and standards across all development, quality, release, and product organizations. We achieve this by: Supporting daily operations with a hyper-focus on triage and root cause analysis, always understanding the business impact of our products. Shifting left to be more proactive and involved earlier in the development process. Proactively managing production and change activities to maximize customer experience and increase the overall value of supported applications. Focusing on risk management, ensuring compliance and risk mitigation across all environments. Streamlining and standardizing traditional application-specific support activities and centralizing interaction points for both internal and external partners through effective communication. Ultimately, the role of BizOps is to align Product and Customer Focused priorities with Operational needs. We continuously review our run state from an internal perspective, providing feedback to our development partners on how to improve the customer experience of our applications. Responsibilities : As a BizOps Engineer I, your key responsibilities will include: Engaging in and improving the entire lifecycle of services, from inception and design through deployment, operation, and refinement. Analyzing ITSM activities of the platform and providing feedback to development teams regarding operational gaps or resiliency concerns. Supporting services pre-go-live through activities such as system design consulting, capacity planning, and launch reviews. Maintaining services once live by continuously measuring and monitoring availability, latency, and overall system health. Scaling systems sustainably through automation mechanisms, and evolving systems by advocating for changes that enhance reliability and velocity. Supporting the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and championing DevOps automation and best practices within Mastercard. Practicing sustainable incident response and conducting blameless postmortems. Taking a holistic approach to problem-solving, connecting the dots across various technology stacks during production events to optimize Mean Time to Recover (MTTR). Working collaboratively with a global team spread across tech hubs in multiple geographies and time zones. Sharing knowledge and mentoring junior resources. Qualifications : BS degree in Computer Science or a related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a strong sense of ownership and drive. Ability to debug and optimize code and automate routine tasks. Experience in dealing with difficult situations and making decisions with a sense of urgency. Preferred experience in one or more of the following programming languages: C, C++, Java, Python, Go, Perl, or Ruby. Interest in designing, analyzing, and troubleshooting large-scale distributed systems. A strong appetite for change and pushing the boundaries of what can be achieved with automation. Essential experience working across development, operations, and product teams to prioritize needs and build strong relationships. Experience in industry-standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Desired experience in designing and implementing an effective and efficient CI/CD flow that ensures high-quality code delivery from development to production with minimal manual effort. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

(Only Candidates having Business Development Experience from IT Sales & Services/ Market Research/ Telecom Sales apply for this role) Manager - Business Excellence Location: Remote Experience: 4+ years in Market Research, IT Sales, or Telecom Role & responsibilities Sales & Business Development Drive lead generation, appointment setting, and sales strategies for international markets Identify and forge strategic alliances with enterprise clients, telecom operators, and technology partners Manage high-value negotiations and build long-term partnerships with C-level executives and decision-makers Strategic Leadership Develop and execute innovative business strategies to drive revenue growth and market expansion Spearhead go-to-market (GTM) strategies, ensuring strong alignment with business goals Continuously monitor market trends, competitive landscapes, and emerging opportunities to drive innovation Operational Excellence Optimize and oversee end-to-end sales operations, ensuring seamless execution and client satisfaction Implement new systems, data-driven sales analytics, and automation tools to maximize efficiency Build, lead, and train high-performing teams, fostering a culture of growth, collaboration, and accountability Technical & Communication Skills Proficiency in CRM tools, lead generation platforms, and sales automation Excellent communication, negotiation, and presentation skills Strong analytical skills to interpret data and make business-driven decisions Interested candidates may share their resume on priyadarshini@smart-bridge.net

Job Summary We are seeking a Process Specialist for our P&C team with 4 to 6 years of experience. The ideal candidate will have expertise in Business Operations Insurance Products and MS Office. This hybrid role requires night shifts and proficiency in English. The candidate will focus on renewals and changes/endorsements within the insurance domain. Responsibilities Oversee the processing of renewals and changes/endorsements in insurance products Ensure accuracy and compliance in all business operations Utilize MS Office tools to manage and document processes efficiently Collaborate with team members to streamline workflows and improve productivity Provide support and guidance to junior staff in handling complex cases Monitor and analyze data to identify trends and areas for improvement Implement best practices to enhance operational efficiency Communicate effectively with stakeholders to ensure alignment on project goals Maintain up-to-date knowledge of industry regulations and standards Develop and deliver training sessions on new processes and tools Assist in the development of process documentation and manuals Participate in regular team meetings to discuss progress and challenges Contribute to the continuous improvement of business operations. Qualifications Must have 4 to 6 years of experience in Business Operations and Insurance Products Proficiency in MS Office is required Experience in handling renewals and changes/endorsements is mandatory Strong communication skills in English (Read/Write Speak) are essential Ability to work night shifts in a hybrid work model Detail-oriented with strong analytical skills Ability to collaborate effectively with team members Knowledge of industry regulations and standards is a plus Experience in training and mentoring junior staff is nice to have Strong problem-solving skills and ability to handle complex cases Commitment to continuous improvement and operational efficiency Ability to document processes and create manuals Experience in data monitoring and trend analysis is beneficial. Certifications Required Certified Business Operations Professional (CBOP) Insurance Product Specialist Certification

Royalty Operations Accountant (Deputy Manager) Job Function: The Royalty Operations Accountant is responsible for analyzing royalty data, supporting royalty reconciliations, and ensuring the integrity of the royalty calculations database. This role includes managing royalty advances and earnings payments while maintaining strict compliance with agreement setups and aligning with intellectual property management tools. The Royalty Operations Accountant will assist and lead payout-based projects across multiple geographies, providing advisory support on product structures and agreement terms to ensure accurate royalty processing and alignment with business objectives. In addition to these core responsibilities, the Royalty Operations Accountant will collaborate closely with the Senior Royalty Operations Accountant to monitor progress on key tasks, contributing to the overall operational excellence of the team. This role will involve conducting routine quality checks and data validation exercises to maintain accuracy, as well as preparing preliminary reports and summaries of royalty transactions for team review. The ideal candidate will possess strong organizational and analytical skills, with a solid understanding of data management tools and software relevant to royalty processing. This position requires effective collaboration with both internal stakeholders and external vendors, ensuring timely resolution of inquiries and fostering positive relationships. Additionally, the Royalty Operations Accountant will play a critical role in identifying and documenting discrepancies in royalty data, escalating complex issues to senior team members as necessary. By effectively managing these responsibilities, the Royalty Operations Accountant will contribute to the continuous improvement of royalty operations and support the overall success of the Rights and Royalties Department. General Profile: This role requires a highly skilled individual with expertise in royalty data analysis, problem-solving, and suspense management. Operating with a high degree of autonomy, the Royalty Operations Accountant must possess strong attention to detail, ensuring the integrity of royalty-related processes while mentoring junior staff and providing strategic insights to stakeholders. Expertise: Resolve complex sales in suspense accounts, particularly those involving High-Profile Authors (HPAs), ensuring correct allocation and accurate payouts. Analyse royalty data for accuracy and support the preparation of royalty reconciliations. Strong analytical skills, especially in royalty data analysis, reconciliation, and payment management. In-depth understanding of royalty calculations, intellectual property tools, and agreement structures. Experience with data governance and maintaining databases for decision-making purposes. Expertise in resolving complex issues related to royalty payments and suspense accounts. Helps identify and document recurring issues or discrepancies in royalty and vendor data, escalating to the higher management as necessary. Accountability: Maintain responsibility for the accuracy of royalty data and the timeliness of royalty reconciliations and payments. Collaborates closely with the C2 and above roles to monitor the progress of key tasks, helping to ensure all action items are completed on schedule for multiple geographies. Ensure the integrity of the royalty calculations database and proper execution of royalty payments in alignment with agreements. Participates in regular quality checks and data validation exercises to maintain the accuracy and reliability of royalty information. Ensure compliance with internal controls, SLAs, and governance standards. Provide recommendations for agreement structures and royalty setups, contributing to the strategic direction of royalty operations. Leadership: Lead and mentor junior team members, providing guidance on royalty data analysis, reconciliations, and database maintenance. Take ownership of projects and process improvements related to royalty operations, driving efficiency and excellence. Influence: Collaborate with stakeholders across the organization to ensure accurate royalty payouts and effective royalty data management. Provide expert advice on royalty agreements, product structures, and payment setups to influence strategic decisions within the business. Translate complex data into clear, actionable insights through compelling presentations, dashboards, and reports tailored for stakeholders across functions and leadership levels. Lead and manage cross-functional projects end-to-end, ensuring timely execution, stakeholder alignment, and achievement of key milestones using strong project management methodologies and tools. Skills, Knowledge, Behaviours: Skills: Strong data analysis and financial acumen. Proficiency with intellectual property management tools and royalty calculation databases. Advanced problem-solving abilities, particularly in resolving complex royalty and suspense issues. Knowledge: In-depth knowledge of royalty management, accounting principles, and agreement setups. Understanding of intellectual property rights and how they impact royalty payouts and agreements. Behaviours: Detail-oriented with a focus on accuracy and operational excellence. Proactive in mentoring junior staff and driving improvements in processes. Strong communication and collaboration skills to work effectively with cross-functional teams. Qualifications: Bachelors degree in Business Administration, Finance, or a related field. Minimum of 4-5 years of experience in contract management or a related field.

Designation : Regional Operations Head Location : Bangalore (South Zone Projects) Qualification : B.Tech in Civil Engineering (Mandatory) Experience : 1215 years in project execution & operational leadership Role Overview: You will be responsible for end-to-end execution, operational oversight, cost management, and profitability of multiple construction projects across the South region. You will ensure timely project delivery, safety compliance, and maintain strong client relationships. Key Responsibilities : 1. Project Management & Execution Monitor project schedules, profitability & billing milestones Ensure QA/QC, safety, SOP adherence at all sites Address bottlenecks & coordinate with cross-functional team Handle contract documentation and client escalations 2. Cost & Margin Control Manage manpower & inventory efficiently Control project overheads, ensure cash flow and receivables Monitor retention dues, inventory, abstract conversion timelines Analyze material cost variation and ensure margin control 3. Reviews, Planning & Leadership Conduct periodic review meetings on HSE, QAQC, Sales Billing, Equipment utilization, Debtors, and Inventory Lead team performance, feedback, and capability building Monitor attrition, collaborate with HR on retention 4. Client Relationship & Growth Maintain strong client rapport through regular engagement Ensure billing and collection cycles stay within 45 days Upsell services and explore scope expansion with clients Ideal Candidate Profile : Strong leadership across multiple construction projects Excellent command on abstract billing & cash flow Deep understanding of costing, scheduling & contract terms Proven ability to manage large site teams & subcontractors Hands-on with tools, fixed asset management & inventory control Interested candidate can share the updated resume on +91 9653237931 or hr.07@tnmhr.com

Role & responsibilities : Responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT), Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs. He/ She handles Internal and External Audit, provides data and oversees audit queries. The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports, Disbursement of Home loan, LAP ,Gold loan and other loan operation process Responsible for Operations & Business Development of branch on FD & CASA & TPP front. Responsible for checking the all types of AOF source by the Branch Staff and process the same within the TAT. Responsible for all the verification of the Branch Vouchers. Responsible for ensuring that the Branch Targets are meet in given TAT time. Also administer and manage overall operations of branch from all perspective. To formulate various strategies to achieve desired monthly collection target. To sensitize defaulting customers about impact on CIBIL score, subsequent consequences of non-payment of EMIs. To identify customers with excellent track record, recognize their efforts, reward them appropriately which will help us to create awareness in that vicinity. Assisted the Branch officials in resolving the audit related issues and compliance accountable for the effective functioning of the Branch and field staff under it. Will be handling the Branch simulation activity of the bank. Preferred candidate profile: Have to currently working. Note: Non-working candidates will not considered. 2-4+ Years of relevant experience Regards, Sandipa Dutta 7980475998

SUMMARY Job Opening: DC LAN Administrator Position: DC LAN Administrator Location: Jaipur Experience: 4+ years Job Description: The DC Operations team is responsible for 24x7 operations. The Data Centre Operations Administrator plays a crucial role, focusing primarily on managing the day-to-day operations of the Customer's Data Centre. The candidate will collaborate with various stakeholders COLO service Providers, Vendors, and Technology Infrastructure Group teams (within DC/DR) to support Data Centre operations. Responsibilities: Work effectively in a team environment with high individual productivity and a can-do attitude. Demonstrate flexibility to work in teams operating in 24 X 7 shifts. Possess knowledge of Data Centre passive infrastructure, including cooling/containment, electrical power, air purification, and firefighting safety. Understand and implement Data Centre structured cabling and labeling standards. Have knowledge in rack mounting of servers, storage, network equipment, and other hardware. Efficiently manage partners/outsourcing vendors to ensure high-quality and well-utilized resources. Introduce new processes/systems and/or redefine existing processes to align with changing business/technology needs. Set processes to manage the high transactional-oriented environment for seamless operations. Work in a highly robust & dynamic technology environment. Lead in a fast-paced team environment and possess excellent communication skills. Demonstrate vendor management and negotiation skills. Perform rack mounting, commissioning/decommissioning of IT hardware. Troubleshoot Data Centre structured cabling. Manage day-to-day operations using the DCIM tools & perform preventive checks, temperature monitoring, cooling, safety/security, and maintain hygiene. Coordinate with COLO service provider to manage electrical/UPS PDUs, HVAC, and other Data Centre performance parameters. Plan and coordinate maintenance/other support activities (UPS/electrical/HVAC etc.). Compile, maintain, and share performance reports and metrics with various stakeholders at regular intervals. Possess certifications such as ITIL, CDCP, and other IT infra professional certifications. Understand Data Centre best practices and TIA-942/Uptime and other standards. Have awareness and working knowledge of DCIM tools.

Role & responsibilities Responsibilities: Manage and administer the HRMS software system. Provide technical support to users and troubleshoot issues. Collaborate with HR staff to ensure accurate data entry and maintenance. Customize HRMS functionalities to meet organizational needs. Generate reports and analyze HR data for decision-making purposes. Conduct training sessions for staff on HRMS usage. Stay updated on HR technology trends and recommend system improvements. Ensure compliance with data security and privacy regulations. Assist in the integration of HRMS with other organizational systems. Participate in the implementation of new HR initiatives. Qualifications: Bachelors degree in Human Resources, Information Technology, or related field. Proven experience in HRMS administration or similar role. Strong understanding of HR processes and procedures. Proficiency in HRMS software (e.g., SAP, Workday, Oracle HRMS). Excellent communication and interpersonal skills. Analytical mindset with the ability to interpret data and generate insights. Detail-oriented and organized. Ability to multitask and prioritize in a fast-paced environment. Knowledge of data security and privacy regulations (e.g., GDPR, HIPAA). Certification in HR technology (optional, but preferred).

Platform Management: Oversee the daily operations of the ServiceNow platform, including system monitoring, performance tuning, and troubleshooting. Incident Management: Respond to and resolve incidents related to ServiceNow, ensuring minimal disruption to IT services. Change Management: Coordinate and implement system updates, patches, and upgrades, ensuring minimal impact on users. User Support: Provide technical support and training to end-users and stakeholders, addressing any issues or questions related to ServiceNow. Performance Reporting: Generate and analyze reports on system performance, usage, and incident trends to identify areas for improvement. Documentation: Maintain accurate documentation of system configurations, processes, and troubleshooting procedures. Collaboration: Work closely with IT teams, vendors, and other stakeholders to align ServiceNow functionalities with business objectives and improve service delivery. Compliance and Security: Ensure that ServiceNow operations adhere to organizational policies, compliance requirements, and security best practices. Qualification: Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience. Experience: 2+ years of experience managing or supporting the ServiceNow platform in an operational capacity. Certifications: ServiceNow Certified System Administrator or similar certification preferred. Key Skills: Strong knowledge of ServiceNow modules and functionalities. Proficiency in scripting languages used in ServiceNow (e.g., JavaScript, Glide). Experience with ITIL processes and best practices. Excellent problem-solving skills and attention to detail. Strong communication skills, both written and verbal. Ability to work independently and as part of a team in a fast-paced environment.

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data

KAILASH HOSPITAL, GREATER NOIDA is looking for Consultant - OT to join our dynamic team and embark on a rewarding career journey Prepare and maintain the operation theater for surgical procedures. Assist surgeons and nurses during operations. Ensure all surgical instruments and equipment are sterilized. Monitor patient safety and comfort during procedures. Maintain accurate records of surgeries and patient data.

We are seeking a Data Scientist to join this exciting opportunity to grow Smart Monitoring COE multi-folds. As a member of SM COE, the incumbent will be responsible for identifying opportunities to apply new and innovative ways to monitor risks through KRIs/ACTs and execute appropriate strategies in partnership with Business, OE, Compliance, and other stakeholder teams. Key activities for the role will include: Lead the design and implementation of NLP & GenAI based solutions for real time identification of Key Risk Indicators. Owning the architecture and roadmap of the models and tools from ideation to productionizing Lead a team of data scientists, providing mentorship, performance coaching and technical guidance to build domain depth and deliver excellence Champion governance, interpretability of models from validation point of view Lead R&D efforts to leverage external data (social forums, etc) to generate insights for operational/compliance risks Provide rigorous analytics solutions to support critical business functions and support machine learning solutions prototyping Collaborate with Model consumers, data Engineers, and all related stakeholders to ensure precise implementation of solutions Qualifications: Masters/PhD in a quantitative field (Computer Science, Statistics, Mathematics, Operation Research, etc) with hands-on experience leveraging sophisticated analytical and machine learning techniques. Strong preference for candidates with 5-6+ years of working experience driving business results Demonstrated ability to frame business problems into machine learning problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solvable solution to deliver business insights and optimal control policy Creativity to go beyond the status-quo to construct and deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects Deep understanding of machine learning/statistical algorithms such as time series analysis and outlier detection, neural networks/deep learning, boosting and reinforcement learning. Experience with data visualization a plus Expertise in an analytical language (Python, R, or the equivalent), and experience with databases (GCP, SQL, or the equivalent) Prior experience working with Big Data tools and platforms (Hadoop, Spark, or the equivalent) Experience in building NLP solutions and/or GEN AI are strongly preferred Self-motivated with the ability to operate independently and handle multiple workstreams and ad-hoc tasks simultaneously. Team player with strong relationship building, management and influencing skills Strong verbal and written communication skills