22273 Operations Jobs - Page 21

Executive Stores Manager Location: Pune HO Basic Requirements: Educational Qualification: Bachelor s degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field (or equivalent experience). Age: 25+ Experience: 3 years Scope of Work: We are seeking a detail-oriented and experienced Warehouse Specialist to join our construction equipment production warehouse team. The ideal candidate will be responsible for maintaining SAP Warehouse Management (SAP-WM) master data, driving process improvements, planning warehouse layouts, generating Plan for Every Part (PFEP), and ensuring accurate record-keeping. The role requires in-depth knowledge of warehouse inward and outward processes, production line feeding processes, and experience collaborating with third-party logistics (3PL) teams to support efficient warehouse operations and production workflows. Accountabilities Job Summary & Key Responsibilities: SAP-WM Master Data Maintenance Create, update, and maintain accurate master data in SAP-WM, including material master, storage bins, and warehouse configurations, ensuring data integrity and compliance with company and 3PL standards. Troubleshoot and resolve SAP-WM data discrepancies to support seamless warehouse operations and 3PL coordination. Process Improvements in SAP-WM Analyze existing warehouse processes within SAP-WM to identify inefficiencies and propose actionable improvements, including those impacting 3PL operations. Implement and document optimized workflows to enhance productivity, accuracy, and system performance. Collaborate with IT, operations, and 3PL teams to customize SAP-WM configurations to meet evolving business needs. Warehouse Layout Planning Design and optimize warehouse layouts to maximize space utilization, improve material flow, and enhance operational efficiency, considering 3PL handling requirements. Conduct regular assessments of storage configurations to accommodate new products or changes in production and 3PL demands. Plan for Every Part (PFEP) Generation Develop and maintain PFEP documentation to ensure efficient inventory management and material delivery to production lines, aligning with 3PL logistics schedules. Coordinate with production, procurement, and 3PL teams to align PFEP with production schedules and inventory requirements. Record Keeping and Documentation Maintain accurate records of warehouse transactions, inventory movements, SAP-WM activities, and 3PL-related documentation. Ensure compliance with company policies, safety regulations, audit requirements, and 3PL agreements through meticulous documentation. Warehouse Inward and Outward Processes Oversee and optimize inbound and outbound warehouse processes, including receiving, put-away, picking, and shipping, in coordination with 3PL providers. Ensure timely and accurate processing of materials to support production schedules, customer requirements, and 3PL logistics operations. Production Line Feeding Processes Manage material replenishment to production lines, ensuring uninterrupted supply of components and parts, in sync with 3PL delivery schedules. Coordinate with production and 3PL teams to align material delivery schedules with manufacturing needs. Implement just-in-time (JIT) or lean principles to minimize waste and improve line-side in-ventory efficiency. Skills / Competencies required: 3+ years of experience in warehouse operations with a focus on SAP-WM (Warehouse Management module). Proven expertise in maintaining SAP-WM master data and driving process improvements. Experience working with third-party logistics (3PL) teams, including coordinating inbound/outbound logistics, aligning schedules, and ensuring data accuracy in SAP-WM. Strong understanding of warehouse inward and outward processes, including inventory management and material flow. Experience with warehouse layout planning and PFEP generation. Knowledge of production line feeding processes and lean manufacturing principles. Proficiency in record-keeping and documentation practices, with a focus on accuracy, compliance, and 3PL coordination. Excellent problem-solving skills and ability to analyze complex data to drive operational improvements. Strong communication and collaboration skills to work with cross-functional teams, including 3PL partners. Familiarity with construction equipment or heavy machinery production is a plus. SAP certification in Warehouse Management (SAP-WM) or related modules is preferred. Reporting Manager Warehouse

audibene / hear.com is the fastest-growing audiology care company ever and a profitable global HealthTech with origins in Europe. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 10 years we have grown our team from 2 to over 1,000 people. We work hard and play hard in 11 international locations from Denver to Seoul. We re looking for a Full Stack Developer working within our Product Innovation unit a fast-moving, independent team focused on building high-impact tools and solutions that drive measurable business outcomes. You ll work on a diverse range of web-based products that go beyond traditional CRM systems and websites. From leveraging APIs and webhooks to integrating with data warehouses, you ll help create tools that enhance operational efficiency and accelerate business growth. As part of this agile team, you ll collaborate closely with global tech teams and cross-functional stakeholders. Flexibility, creativity, and a problem-solving mindset are essential, as priorities shift based on strategic needs and business impact. Joining us means: Building flexible, business-priority-driven web products Seeing the direct impact of your work on users and business performance Gaining deep insights into the broader business beyond development Your Responsibilities Develop and maintain responsive, scalable web applications using React.js (frontend) and Node.js (backend). Design and implement RESTful APIs and backend services. Collaborate with UI/UX designers and product managers to deliver high-quality software solutions. Write clean, maintainable, and efficient code. Apply best practices for testing , deployment , and monitoring . Use Docker to containerize applications for development, testing, and production. Support CI/CD pipelines (preferably with Jenkins) to streamline deployments. Participate in code reviews and technical discussions . Required Skills and Qualifications 4 6 years of experience as a Full Stack Developer. Strong proficiency in React.js , including hooks, context, and component lifecycle. Solid experience with Node.js and backend frameworks. Exposure to database technologies such as MongoDB , PostgreSQL , etc. Experience in developing and integrating REST APIs . Proficient in JavaScript/TypeScript , HTML5 , and CSS3 . Working knowledge of Docker and containerized application development. Familiarity with CI/CD pipelines ; experience with Jenkins is a plus. Experience with Git and collaborative development workflows. Strong problem-solving skills and attention to detail. Good communication skills and ability to work in a collaborative team environment.

Job Title: Cyber Security Specialist Location: Ambernath, India Job Type: Full-Time Reporting : CISO, Global IT Governance About Polypeptide Group: PolyPeptide Group AG and its consolidated subsidiaries ( PolyPeptide ) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide s shares (SIX: PPGN) are listed on SIX Swiss Exchange. Position Overview: We are seeking a diligent and detail-oriented Cybersecurity specialist to join our cybersecurity team. This role is focused on executing vulnerability scans, analyzing results, and coordinating mitigation efforts to reduce risk across the organization. The candidate should be hands-on with tools like NMAP/ Zenmap and able to generate insightful visualizations and reports using Power BI . As the rest of the team is located in Europe (Sweden), flexibility in working times, and to be self-driven and efficient is highly rated. Key Responsibilities: Conduct regular vulnerability assessments using tools such as NMAP/ Zenmap to identify security weaknesses in systems and applications. Analyze scan results, assess risk severity, and escalate critical findings to appropriate stakeholders for timely action. Collaborate with IT and application teams to ensure effective remediation of identified vulnerabilities and verify implemented fixes. Track and document remediation progress, ensuring closure of findings and proper risk mitigation. Develop and maintain reports and dashboards (preferably using Power BI) to monitor vulnerability trends, risk exposure, and key performance indicators (KPIs). Continuously improve and standardize vulnerability management processes and workflows, ensuring alignment with industry standards. Stay updated on the latest security vulnerabilities, exploits, and remediation techniques, and apply threat intelligence to prioritize risks. Work in coordination with the Security Operations Center (SOC) to address vulnerabilities associated with active threats. Participate in patch management and configuration compliance cycles, following security benchmarks such as CIS, NIST, or ISO 27001. Maintain an accurate and up-to-date asset inventory, ensuring comprehensive coverage in scanning and remediation activities. Contribute to the development of security awareness materials, particularly focused on vulnerability risks and secure practices. Create and maintain relevant documentation, SOPs, and playbooks for vulnerability scanning, triage, and response procedures. Support third-party risk assessments by evaluating external vendors vulnerability exposure and security posture. Participate in red/blue team exercises and tabletop simulations to evaluate and improve vulnerability response readiness. Assist during audits and assessments, with occasional travel as required. Be available to contribute during U.S. operational hours at regular intervals , supporting cross-time-zone collaboration and incident response as needed. Qualifications & Requirements: Bachelor s degree in Cybersecurity, Computer Science, or related field (or equivalent hands-on experience). 2 3+ years of experience in vulnerability management, security operations, or related fields. Strong hands-on experience with NMAP/ Zenmap for scanning and analysis. Familiarity with vulnerability scoring systems like CVSS . Working knowledge of vulnerability management lifecycle and remediation workflows. Experience generating actionable reports and insights; Power BI experience is a plus . Strong analytical and communication skills. Strong skills in writing and speaking English Preferred Qualifications: Certifications such as CompTIA Security+, CEH, or equivalent are desirable. Experience with additional scanning tools (e.g., Nessus, Qualys) is a plus. Familiarity with security standards and frameworks (e.g., ISO 27001, NIST); NIS2 knowledge is a plus . Why Join Us at Polypeptide Group: Polypeptide Group offers an exciting opportunity to work at the forefront of peptide-based therapeutics, a rapidly growing and innovative segment of the pharmaceutical industry. As a key member of our Global IT Cyber Security and IT Compliance, you will have the opportunity to contribute to a company that is dedicated to the success of its clients and the advancement of peptide science. Join us and be part of a global organization that is shaping the future of life-saving therapies. ",

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Head of Technology, VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC (Value Creation Center). The role ensures alignment with both enterprise technology strategy and the VCC s service delivery goals. Operating under a matrix reporting model, this role will bridge execution excellence with functional leadership. The role requires a strong entrepreneurial mindset to identify, shape and land value creation opportunities across Group Functions and business units. The incumbent will also be accountable to drive continuous, disciplined cost reduction and deliver high-impact, business aligned outcomes. Key Responsibilities: Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations. Design and evolve the tech delivery organization structure to meet current and future business needs Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery Build forward looking and innovative tech capabilities in VCC to serve the Group Responsible to shape VCC tech offering shape, stack, capabilities and capacity to meet these goals Ensure projects are delivered on time, within scope and budget, and aligned with business priorities. Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards. Define, implement and monitor service level agreements and key performance indicators for tech services Establish performance dashboards and regular reviews with business and functional leaders Drive issue resolution and continuous improvement initiatives to enhance service quality Serve as primary point of contact for tech delivery matters within VCC Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations Collaborate with the functional tech head to ensure team alignment with broader technology capability needs Establish governance structures for reporting, escalations, and decision-making. Build team capabilities in line with changing technology trends and functional demands. Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC. Identify opportunities for process improvements, automation, and innovation within the SSC tech operations. Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality. Support the development and management of contracted related to technology services, tools and vendors operating within VCC Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation Monitor third party/vendor performance against contract and SLA obligations Ensure adherence to internal controls, data privacy, and security protocols. Proactively manage delivery risks and compliance with technology standards and frameworks. Qualifications: Bachelor s or Master s degree in Information Technology, Computer Science, or a related field. 12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role. Experience in a shared service or matrixed environment is highly preferred. Strong understanding of enterprise architecture, software development lifecycle, and service management. Strategic thinking and ability to operate at both tactical and strategic levels. Proven stakeholder and relationship management skills. Excellent leadership, communication, and conflict resolution capabilities. Strong delivery governance, planning, and risk management skills.

Position Title: Head Inflight Product & Design Reports To: Chief Customer Experience Officer Role Level: CXO-1 Job Purpose Lead the design and develop innovative product offerings for customers including in-flight products (seats, cabin innovation, inflight entertainment, and connectivity) to enhance overall passenger experience. This role involves conducting market research, collaborating with stakeholders, overseeing product development lifecycles, and implementing strategies to improve user experience and satisfaction Key Accountabilities Strategic Leadership: Develop and drive the vision and strategy for inflight and other products, aligning with Air Indias overall brand and goals. Continuously identify market trends, customer preferences, and emerging technologies to make informed design decisions. Develop and manage budgets for product design projects, ensuring cost-effective design solutions without compromising Air India s standard and quality. Lead sustainability efforts by integrating eco-friendly materials and practices into product design and development processes. Product Design & Development: Oversee the entire product development lifecycle, from concept ideation to final production and launch, for seating, galley cabin interiors, and other products. Collaborate with internal stakeholders like engineering, operations, commercial and other teams to define aircraft configurations, including class/seat arrangements and lighting configurations and ensure the feasibility and practicality of designs. Stay up to date with aviation regulations and industry standards to ensure that inflight products meet safety and compliance requirements. Conduct user research, gather passenger feedback, and conduct usability tests to drive customer-centric design decisions. Create designs that enhance comfort, convenience, and enjoyment for passengers during their journey. Establish and maintain strong relationships with suppliers, vendors, and partners to source high-quality materials and services for inflight product development. Improve and maintain existing cabin products to deliver an exceptional in-flight experience for customers. Work on enhancements and modifications based on customer feedback and changing industry trends. Overseeing stakeholders overall cabin maintenance schedules for cabin products. Collaborate with maintenance teams to ensure timely inspections and updates. Formulate and implement strategies for enhancing In-Flight Entertainment, emphasizing user experience and NPS improvement. Develop and implement plans to enhance in-flight connectivity, ensuring passengers have reliable access to entertainment and communication services. Collaborate with In-flight entertainment & connectivity providers to optimize performance. Team Management: Lead, mentor, and inspire a team of talented product designers, ensuring a collaborative and creative work environment. Assign and prioritize design projects and monitor progress to meet deadlines and quality standards. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role. Strong Leadership capabilities Strong Problem-solving skills Excellent interpersonal and communication skills Strong time management and prioritization skills Stakeholder management skills Excellent Project management and delivery skills Key Performance Indicators Operational Performance Metrics On-time delivery Number of projects Budget Adherence Product and Service Metrics Number of product improvements Stakeholder Engagement and Risk Management Metrics Relationships and communication Risk management Key Interfaces Leadership Interfaces Head Customer Experience Provide regular updates on ongoing designs and development projects highlighting issues, adherence to timelines, etc. Internal Interfaces Product designers and cross functional teams Ensure all design and development activities are on track and drive teams to meet program budget and timelines External Interfaces Third Party Vendors Managing services / solutions provided by third party service providers ensuring they are meeting SLAs, and other service agreements Educational and Experience Requirements Minimum Education Requirement Bachelors Degree with work experience in Product Design MBA/PGDM/PGBM is preferred. PMP/CAD or equivalent certification preferred Minimum Requirement Desired Experience 15+ years of product design experience, gathering requirements, supervising end-to-end design development and production execution, certification, testing, quality management etc by the OEM. understanding CAD designs, knowledge and understanding of aircraft interiors OEMs including seats manufacturers, CMF designers and hands-on experience of design to development lifecycle At least 10 years of experience in aviation industry 17+ years of relevant experience in airline industry of product design, IFEC (inflight entertainment & communication), cabin interiors design Understanding of competition, trends, future positioning of different airlines etc. is also preferred with an objective to stay ahead of competition.

Manuals and Documentation Review Conduct thorough reviews of all flight operations manuals to ensure they are up-to-date and compliant with both internal standards and regulatory requirements. Collaborate with technical writing teams to revise and enhance documentation, making it more user-friendly and accurate. Maintain a log of changes and updates for auditing and training purposes. Risk Assessment and Compliance Monitoring Perform regular risk assessments related to flight operations to identify potential areas of non-compliance and suggest corrective actions. Monitor compliance with applicable aviation regulations and standards, including ICAO, FAA, and EASA guidelines. Quality Assurance Testing and Reporting Implement and manage quality assurance testing procedures for operational processes. Prepare detailed reports on QA findings, presenting data and making recommendations to senior management. Minimum Education requirements Bachelor s degree in Aviation Management, Aerospace Engineering, or a related field. Additional certification in quality management or aviation safety is highly preferred. Experience Minimum Desired Minimum of 2 years in a QA role within the aviation industry, preferably with exposure to flight operations or safety compliance. 3+ years of Demonstrated experience in manual review, risk assessment, and compliance monitoring.

About the Role: As the IT Security Associate Director, you will lead the execution of complex cybersecurity projects with substantial autonomy. Your expertise will guide the strategic cybersecurity planning and policy-making processes. You will ensure alignment with organizational goals and provide critical security insights that drive our mission forward. Wolters Kluwer is seeking a strategic and technically skilled Cybersecurity Reporting & Metrics Associate Director to drive the design, automation, and delivery of security and risk reporting across the enterprise. This role will lead the creation of dashboards and visualizations that provide insight into key domains including cybersecurity awareness training, risk programs, control effectiveness, and risk indicators and triggers across all Global Information Security domains. The ideal candidate has a strong background in cybersecurity, cloud, automation, Microsoft Systems and tools, general IT Risk, and control/governance knowledge. Additionally, this person will have hands-on experience in reporting tools like PowerBI and creating automations and integrations with ServiceNow. As a critical thinker and problem-solver, this person will help elevate the Company s security posture by delivering consistent, insightful, and action-oriented reporting. Responsibilities: Design, build, and maintain dashboards and reports that measure cybersecurity performance and risk across key programs including but not limited to: Security awareness and training, Cloud and IAM tooling and systems , Vulnerability management sources, Risk identification and mitigation, Control effectiveness, and Internal KPIs and metrics related to operational capabilities and internal demand management Automate recurring reporting processes using tools such as Power BI, Excel Power Query, and Power Automate amongst others to enable actionable insights and self-service Strong knowledge of ServiceNow across demand and intake modules, as well as vulnerability management and GRC/IRM modules and features Define and manage cybersecurity KPIs/KRIs in partnership with the security team and integrating feedback from key partners including HR, Legal, and business units Strong knowledge of key metrics related to core security capabilities such as training and awareness, vulnerability management, cloud security, identity, and access mgmt. Understanding of technical security and risk related domains to enable KRI development, triggers, and ongoing management of key cybersecurity programs and outcomes Work closely with capability owners to source, structure, and govern data across diverse systems and repositories Create and maintain executive-level reporting packages and presentations that support security governance forums, audits, and regulatory reviews Establish consistent standards for report quality, accuracy, and delivery timelines Translate complex technical security data into clear, business-relevant visuals and insights Support continuous improvement of cybersecurity programs by identifying reporting gaps, opportunities for automation, and metric-driven trends Serve as the technical reporting SME within the cybersecurity function, helping to align business insights with security data points Skills and Qualifications: 14+ years of experience in cybersecurity or Information Technology Experience in reporting across various security programs including training and awareness, phishing, cloud security, IAM, vulnerability management and overall IT risk and governance Strong reporting skills and attention to detail Knowledge of resource management practices and HR tools such as Workday, Clicktime, and deep understanding of ServiceNow and its core IT Security and Demand management modules and capabilities Expert level powerbi/visualization skills Experience delivering outcomes without direct control over stakeholders and behaviors, able to influence and drive actions Ability to collaborate and build relationships with cross-functional teams, senior management, technologists, and external stakeholders. Analytical mindset with excellent problem-solving skills, attention to detail, and ability to interpret regulatory requirements and assess their impact on business. Self-driven and ability to identify actions / goals and drive them through completion with minimal oversight

Grade H - Office/ CoreResponsible for supporting the Property Management Team with administering lease agreements, using sound technical capabilities including communicating with landlords and other stakeholders and managing the database for tracking of compliance and renewal requirements including developing analytical reports. Entity: Customers & Products Business Support Group As a Senior Property Advisor, you will take a lead role in managing complex lease and vendor administration processes, ensuring financial accuracy, compliance, and operational efficiency across bp s property portfolio. You will drive continuous improvement initiatives, support strategic decision-making, and act as a key liaison between internal teams and external stakeholders. This role is integral to bp s strategy of operational excellence, risk management, and digital transformation in property operations. Responsibilities Lead end-to-end lease and vendor administration, ensuring timely setup, payments, and reconciliations for complex real estate portfolios. Prepare high-value payments, manage rent escalations, arears management KPI s and contractual obligations; ensure financial accuracy and compliance. Act as the primary contact for escalated landlord, tenant, and vendor issues; provide expert guidance on financial and operational matters. Develop and deliver strategic reports including arrears analysis, cashflow forecasting, and portfolio performance reporting and insights. Lead resolution of complex payment issues, credits, write-offs, and stranded items. Ensure high standards of data integrity across SAPRE and related systems, lead data audits and quality initiatives. Utility data integration, management of day-to-day activities, issue resolution, and ensure compliance. Identify and implement process improvements aligned to bp s global practise; lead automation and digital transformation initiatives. Maintain and enhance documented procedures (DTPs); mentor and train junior team members. Collaborate with IT, Procurement, and Finance teams to manage system enhancements, purchase orders, and approvals. Proactively identify portfolio risks, support mitigation strategies, and contribute to internal control frameworks. Champion CI initiatives, drive adoption of best practices, and support change management efforts. Manage complex IT ticketing processes (CRs, ACFs, RTMs) build in accelerate system superuser capability and support system upgrades and testing. Bachelor s degree in finance, Accounting, or a related field. Experience & qualifications 4 6 years experience in property lease administration or coordination, preferably in large retail or multisite organizations. Advanced proficiency in Microsoft Office tools (Excel, Word, Teams, SharePoint, Outlook). Strong experience with SAP ERP and lease management systems (e.g., SAP Real Estate). Demonstrated ability to handle complex financial processes and stakeholder relationships. Strong analytical, problem-solving, and decision-making skills. Experience with third-party property service vendors. Excellent communication and interpersonal skills. Proven ability to lead process improvements and support digital transformation. Familiarity with global hub operations and cross-functional collaboration. High attention to detail and commitment to data accuracy and compliance. Shift Support - AEST or AEDT ANZ Timezone. Why Join our team Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyones place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: Databasing, Financial Analysis, Financial Leasing, Lease Abstracts, Lease Administration, Lease Agreements, Lease Analysis, Lease Extensions, Lease Management, Lease Negotiations, Lease Restructuring, Lease Review, Leasing, Leasing Strategies, Real Estate Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & Strategy Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic eraYou re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes, and one of Fortune s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! Role Description The Senior Analyst will be a key member of the GSRM team and will review Professional Services deals for accuracy, risk evaluation, mitigation, and strategic business consideration. The goal is to ensure that Global Services deals are developed and issued to a consistent level of quality, an acceptable level of risk, meeting strategic business goals, resulting in an approval recommendation and risk profile for all approval levels. The ideal candidate will be able to: 1. Identify and understand the strategic, holistic value proposition and business impact of professional services deals for Salesforce. 2. Review and evaluate selected professional services deals across all areas of commercial risk including business terms, solution structures, and pricing with an eye to accuracy, adherence to standards and executive direction, staffing adequacy, scope and delivery risk, labor estimates, and mitigation for these risks areas. 3. Advise and coach sales teams on policies, process, risk evaluation, and mitigation, interfacing with other stakeholder organizations to ensure best possible deals are released to the customer. 4. Work closely with the Global Deal Desk, Legal, Revenue Recognition, Professional Services Deal Teams, Sales Operations, and Technical Operations for an overall evaluation of services deals. 5. Take ownership of multiple, concurrent deal review assignments and be responsible for the timely delivery of results, adhering to SLA requirements. 6. Have a solid understanding of professional services business functions, including sales, project/program management, risk management, and consulting services operations. 7. Build a collaborative partner relationship with business leaders and various internal operational teams. 8. Be intellectually curious and passionate about business drivers and issues, new processes, products, systems, and technologies. 9. Be comfortable making controversial decisions under high-pressure situations, with the ability to communicate sound rationale for deal objections in a poised, diplomatic, and effective manner. 10. Effectively maneuver through the various organizations; influence, engage and inspire others; and maintain pace with the ever-changing and growing landscape at Salesforce. 11. Embody a can-do spirit, a sense of optimism, positivity, and commitment, and cultivate a culture of teamwork, trust, and mutual respect in a small, cohesive, high-performing, fun team environment. 12. Possess program and project management experience and the ability to manage multiple complex priorities in parallel. 13. Develop and implement competitive pricing models for cloud solutions, SaaS, IT services and Conduct market research and competitor benchmarking to optimize pricing strategies. 14. Establish contract management policies and governance procedures. Collaborate with cross-functional teams to support deal desk operations and ensure successful contract execution. This role additionally requires excellent problem-solving, time-management, and organizational skills. The candidate should be comfortable in a shifting environment, self-motivated, an independent worker that also possesses strong partnering and teamwork skills. Candidates must be able to accommodate variable and frequently unpredictable workloads that can happen at any time but are often associated with fiscal quarter or year-end boundaries. This position requires advanced communication skills to collaborate effectively within a large, matrixed organization and a high level of comfort with public speaking and presentations. Responsibilities: Create Professional Services deal reviews and risk profiles with detailed accuracy, supporting KPIs, and risk mitigations that provide strategic benefits to Salesforce. Partner and coach sales teams on policies and guidelines, processes, risk identification, and mitigation. Document findings, risk, and key financial information once the deal review is complete and render a recommendation for deal approval Contribute to the sales feedback loop for sharing learned lessons enabling continuous improvement of deal development. Create and deliver easily consumable presentations to large groups of stakeholders and executives that showcase actionable insights and recommendations to help drive services risk management strategy and operation. Participate in internal GSRM projects or infrastructure development, as needed. Required Skills and Qualifications: 5+ years experience in general professional services, program/project management, consulting operations and progressive experience in a tech services environment (SaaS, Cloud services, etc.). 2+ years experience in structuring, supporting, and/or selling professional services deals and contracts (PSA, SOW) Strong understanding/working knowledge of professional services for technology companies, cloud technology preferred Basic understanding of Professional Services revenue recognition rules High level of ethics, independence, and professionalism Ability to travel up to 20% Excellent soft skills; Ability to successfully establish relationships and team with Professional Services Sales and Delivery Excellence Preferred skills Background in Economics, Administrative Studies, Corporate Law, or a related field. PMP/RMP/ACP certification highly desirable but not required Strong communication skills. Advanced/Proficient English. Industry experience in CRM, Financial Services, Health Life Sciences, or Retail desirable Experience and conversant in Lean/Agile principles and techniques Experience with Salesforce products and functionality Professional Services Risk Management experience a plus Unleash Your Potential When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

Technical Support Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Job Description: What you ll do: Maintaining and supporting customer solution platforms Building documentation, runbooks are automations together with PS Investigating and participating in resolution of the issues discovered/reported by the customer Escalating issues to the engineering team, if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Contributing to the continuous improvement of customer solution platforms Identifying and advising preventive measures proactively, collaborating with various key stakeholders Close collaboration with DevOps teams Working with multiple development teams in resolving the issues found Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use What you need to bring: Possess outstanding problem-solving skills in the diagnosis and resolution of customer issues 4+ years of hands-on experience with Linux 3+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible 2+ years of automation using Python or other programming language The candidate should have a good understanding of networking fundamentals (TCP/IP, UDP, routing and switching, firewalls). Experience and thorough understanding of microservice development architecture, Agile development model. Knowledge of building pipeline/infrastructure like GitHub, CICD would be an added advantage. Knowledge and experience in programming in Java/C++/Python/Golang. Bonus points for experience with the modern monitoring stack (e.g. ELK Stack / Prometheus) Experience building lab environments for new solutions Work alongside project management teams to successfully monitor progress and implementation of initiatives Background using public or private cloud infrastructure like AWS, OpenStack etc... Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #networking Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Software Engineering Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Job Description: Job Family Definition: Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. Management Level Definition: Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers. About the Role We are seeking a high-energy, detail-oriented Software Engineering Manager to lead our ACX Packet Forwarding Engine (PFE) Team. This role is ideal for someone with a strong technical foundation in networking technologies and extensive leadership experience in routing/switching product development. As part of the ACX team, you will help shape the next generation of converged IP/MPLS and optical transport solutions, driving the future of scalable, virtualized, carrier-grade platforms. What You ll Do Lead a high-performing engineering team focused on the design, development, and delivery of packet forwarding features. Drive quality and process adherence across development cycles. Collaborate cross-functionally with hardware, system software, and QA teams. Mentor and grow team members through coaching, guidance, and career development. Drive root-cause analysis and problem resolution for complex field and lab issues. What you need to bring: Experience: 10+ years in networking, preferably with a router or switch company. Leadership: Proven track record leading PFE or data plane engineering teams. Technical Depth: Strong in one or more of the following: OAM (LFM, CFM/Y.1731, BFD, RFC2544, Y.1564, TWAMP), LACP, VRRP, EVPN, VPLS. Architecture Expertise: Solid understanding of router/switch architecture and system-level design. ASIC Knowledge: Hands-on experience with Broadcom ASICs (Qumran, Jericho, etc.) is a strong plus. Development Skills: Proficient in C/C++, core debugging, and performance tuning; familiarity with system-level software design. Problem Solving: Experience troubleshooting complex deployments, analyzing core dumps, and handling real-world network issues. Educational Background: Bachelor s or Master s degree in Computer Science or Electrical Engineering. Bonus Skills Knowledge of any one of the technologies such as Ethernet OAM (Y.1731 SLM/DM, LFM, Y.1564) IP OAM (TWAMP, RFC 2544), LACP, VRRP, EVPN, VPLS. Familiarity with system architecture for network processor-based products. Strong foundation in computer architecture and data structures. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #networking Job: Engineering Job Level: Manager_1 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Technical Support Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Job Description: What you ll do: Maintaining and supporting customer solution platforms Investigating and participating in resolution of the issues discovered/reported by the customer Escalating issues to the engineering team, if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Close collaboration with DevOps teams daily Working with multiple development teams in resolving the issues found Participating in the change management process, as appropriate Writing and maintaining technical documentation (knowledge articles, operational/procedural documents) for internal and external use What you need to bring: Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues 1+ years hands-on experience with Linux 1+ years of hands-on experience with Kubernetes, Docker, Jenkins, Ansible 1+ years of automation using Python The candidate should have a thorough understanding of networking fundamentals (TCP/IP, UDP, DHCP, DNS, ICMP, ARP, routing and switching). A thorough understanding of microservice development architecture, Agile development model. Excellent troubleshooting skills, ability to work independently. Good understanding of networking protocols, and routing & switching technologies 1 or more years of experience with Data Representation types XML (Required) JSON YAML The ability to write different scripts languages as per solution requires some degree of knowledge. Python (required) Ruby Shell JavaScript XSLT SLAX 2y Experience in POSIX-compliant Operating systems such as GNU/Linux FreeBSD Familiarity with experience with Kubernetes and Docker Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Lets Stay Connected: #india #networking Job: Services Job Level: Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent banking provider in India. Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate(10+2+3).

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent banking provider in India. Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate(10+2+3).

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & Requirements Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent banking provider in India. Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate(10+2+3).

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent banking provider in India. Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate(10+2+3).

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilities Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent banking provider in India. Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage Education / Preferred Qualifications Graduate(10+2+3).

A Day in the Life Role Summary: The " Corp Development/Business Development Program Director " is a senior leadership role responsible for driving significant changes to Medtronic commercial initiatives by developing and implementing innovative strategies, engage with external consultant for proactive market insight and trends , and collaborating with cross-functional teams. The aim of this role is to achieve substantial business growth, all while aligning with the overall strategic goals of the organization; requiring strong analytical skills, leadership capabilities, and a deep understanding of market dynamics to lead large-scale transformation initiatives. The person should be adroit at developing synergistic alliances in the market with organizations in pharma or digital healthcare delivery. They should be adept at leading without authority & executing change management in complex situations. Main Purpose: Strategic Vision & Planning: Analyze market trends, competitive landscape, customer and consumer insights to identify potential growth areas and opportunities for innovation or alliances. Develop and execute strategic plans, including financial modeling and business opportunity simulations and market data Develop and execute comprehensive commercial transformation strategies aligned with the companys overall business objectives. Design and implement new business models, concept creation strategies and go-to-market approaches to enhance customer value and market penetration. Direct and lead annual strategic activities such as annual and quarterly QRB Prepare business development proposals, recommend financial and nonfinancial strategic objectives and alternatives, and implement and maintain strategic and operational plans. Identify the needs in various markets for channel/patient financing based on therapy areas. Design mutually beneficial partnerships based on Legal and compliance frameworks of Medtronic. Transformational Leadership: Lead cross-functional teams across sales, marketing, product, and operations to drive transformation initiatives by influencing right stakeholders. Oversee the implementation of new commercial processes, systems, and tools to streamline operations and improve efficiency. Facilitate change management activities to ensure smooth adoption of new strategies and minimize disruption within the organization. Performance Management & Analysis: Establish key performance indicators (KPIs) to measure the success of commercial transformation initiatives in alignment with the sub-region, VP. Monitor and analyze sales performance data to identify areas for improvement and make data-driven decisions. Develop and implement robust reporting mechanisms to provide insights to senior leadership on commercial performance. Diagnose the gaps in sales operations and design AI based solution in partnership with IT by using AI enabled tools available in Medtronic to improve efficiency of data usage as well as on ground data based decision making Stakeholder Engagement: Build strong relationships with key stakeholders across the organization, including senior leadership, sales teams, marketing teams, and Virtual Enablement Solutions teams. Communicate the commercial transformation vision clearly and effectively to gain buy-in and alignment across the organization. Advocate for necessary changes and address potential roadblocks to ensure successful execution of transformation initiatives. Skill, Experience and Knowledge: Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function. A minimum of 10 years of relevant experience with 7+ years of managerial experience, or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience Good knowledge and work experience in India and Asia markets is preferred Ability to manage multi-businesses and functions Strategic long-term thinker, capable of mapping execution to a plan. Adaptive change agent capable of setting vision and developing leaders. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

A Day in the Life STI Ludhiana, SR-II, HQ Ludhiana, Coverage Bhatinda, Jallandhar, Amritsar. Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronics products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronics products and/or services. Promotes and establishes education of the companys products and/or services. Conducts market research including customers and competitors activities. Implements market development plans/strategies and changes as needed. Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. SALES PROFESSIONAL CAREER STREAM: Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales. DIFFERENTIATING FACTORS Autonomy: Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision . Builds relationships. Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department s sales results. May help to set objectives or goals for individual or team accounts . Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts. Innovation and Complexity: Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals . Exercises judgment within defined procedures and practices to determine appropriate action. Communication and Influence: May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation . Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales. Leadership and Talent Management: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees. Required Knowledge and Experience: Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues . Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 3 years of relevant experience and working knowledge of company products and services. In Sri Lanka a GCE Advance level and a minimum 7 years of work experience in the healthcare industry, or A Bachelor s degree AND a minimum of 3 years of relevant work experience in the healthcare field.

Job Title: Legal Counsel Position Overview Join Adobe s dynamic legal team, advising our world-class product, technology, and business teams that create products our creative professionals rely on every day. We are seeking a talented, proactive, and commercially minded attorney to support our [ Digital Advertising, Learning, and Publishing (D-ALP) ] business unit along with regional operational matters. As a key legal partner, you will collaborate cross-functionally to advance business goals while managing and mitigating legal risk. This is a full-time role reporting to the Associate General Counsel, based in Noida, India. Key Responsibilities Product Counselling: Advise product development, engineering, strategy, and marketing teams on a broad spectrum of legal issues affecting the design, development, launch, and operation of D-ALP products and services. Agreement Drafting & Negotiation: Draft, review, and negotiate a variety of technology agreements, including in-bound and out-bound IP licenses, development agreements with technology partners and keep updated product specific terms. Cross-functional Collaboration: Partner with subject matter experts across Adobe Legal (including compliance, patent, privacy, and sales counsel), as well as with key internal stakeholders in sales, finance, procurement, and facilities management. Training & Enablement: Develop and deliver legal training and resources on topics such as open source, privacy, and security to engineering, program management, and other internal audiences. Regulatory Monitoring: Monitor legal and regulatory trends affecting technology, digital marketing, data privacy, and other matters impacting Adobe products and operations. Operational Support: Provide legal support for real estate initiatives and operational activities across Adobe s locations in India as required. Risk Management: Proactively identify potential legal, regulatory, and reputational risks, developing practical solutions while safeguarding Adobes interests. External Counsel Coordination: Liaise with and manage external counsel on complex or specialized legal issues, including privacy and intellectual property enforcement. About You Key Requirements Education & Experience: Qualified lawyer in India with 5 7 years relevant experience in technology law; prior experience in the IT/ITeS sector is preferred. Contracting Experience: Demonstrated expertise in drafting, reviewing, and negotiating complex technology and IP-related agreements (software licensing, SaaS, cloud, and data agreements, etc.). Privacy & Data Security: Solid understanding of privacy, data security, and cyberlaw as they pertain to product development and online services. Experience advising on compliance is strongly desired. Product Legal Support: Prior experience advising product and engineering teams in the launch and iteration of technology products or mobile applications is advantageous. Familiarity with legal initiatives and regulations on artificial intelligence and Generative AI is required. Operational/Real Estate Knowledge: Exposure to legal issues relating to real estate transactions or organizational operations within India is a plus. Technical Aptitude: Comfort with (or keen interest in) creative software, technology products, and digital services. Collaboration & Communication: Strong interpersonal, written, and verbal communication skills; ability to explain complex legal concepts to non-legal audiences and build collaborative & trusted relationships across levels and different segments of legal. Personal Qualities: Practical, business-oriented, and solutions-driven; able to balance legal considerations with business objectives. High integrity, a sense of humor, and a positive team spirit are a must. Commitment: Dedicated to providing high-quality, timely legal advice in a dynamic and innovative environment; growth mindset and desire to make a lasting impact. Why Adobe Be at the forefront of digital innovation, working with world-class teams on products that inspire and empower millions of creatives globally. Take your legal career further as a trusted partner driving growth, safeguarding innovation, and enabling Adobe s continued success. Ready to unlock your potential with Adobe LegalApply now! .

JOB DESCRIPTION GL - Synthetic Organic Chemistry Division Designation: Sr Principal Scientist /Sr Principal Investigator Job Location: Hyderabad Department: Synthetic Chemistry Role Requirements: A Ph.D. degree with post-doctoral research (~10 years) with excellent communication skills is preferred M.Sc. degree (>20 years of industrial experience) with excellent technical and communication skills. The candidate must be capable of leading a team of 20-40 FTEs and executing high-profile projects. The group lead should be visionary and develop strategies to meet the market competitiveness in terms of productivity and cost efficiency. The candidate should be exceptional in cross-functional teamwork and customer engagement. Strategic Responsibilities Safety: Commitment to safety (self, team, lab, and the organization) always Ensuring ZERO safety incidents in the lab/organization Ensuring ZERO safety non-compliance at the workplace. Reporting incidents (or near-misses) and learnings from those incidents to avoid recurrence Near miss reporting 1 per year per employee, Reduction in number of first aid injuries reported compared to previous FY, Review SOPs and checklists for completeness of information related to safety Quality: Ensure compliance with Syngene s quality standards and services (self and team) always ZERO data integrity incidents Adhere to the ALCOA+ principles in all data generated. Ensuring adherence to all Syngene policies related to data integrity by all team members. Zero repeat audit observations, Zero major and critical observations in external audits, SOP s vs Practices: Review and implement necessary refinements for continuous training, testing, and tracking SOP compliance Deviations Delivery Responsible for Project Health Index: Project planning, Execution, and Deliverables including tracking of KPIs for his/her team and Quality of services (internal/client metrics) Achieve per-quarter improvement in key FY25 KPIs, per OU per plan, 3 reactions per FTE/day, 18 steps per FTE per month, 6 compounds/FTE/month, 70 % targets TAT within 30 days Set up process, governance & tools for effective, transparent, and collaborative management of the projects. Engagement: Interact with customers, identify their needs, and suggest new chemistry platforms and services that suit their interests. Providing excellent service and support to the existing customers to build healthy relationships with them. Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology. 0% business attrition w.r.t scientific environment and work culture Implement a comprehensive client feedback collection and response platform in collaboration with PMO as a service management piece. Demonstrate consistent, sustainable technical and operational improvements per the RCA/CAPA process in Synthetic chemistry Cost: Manage the lifecycle of various lab infrastructure, and instruments. Ensure optimum resource utilization and cost efficiency. Manage FH to chemist ratio. Maintain above 50 % of 9-level employees in the team and around 20 % of 8-level, Span of control for managers should be 1:7. Gross material cost 17.0% revenue Compliance: Adhere to the ALCOA+ principles in all the experiments and data generated. Ensuring adherence to Syngene policies related to data integrity by all team members. ALCOA+ deviations Gemba walk compliance at 100%, Timesheet compliance at 100% Confidentiality compliance Ensuring all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all team members. People: Create and develop Leaders. Succession planning for critical roles Reduce attrition of critical talent by Build competencies and skills that are required to achieve current and future business needs.

Req ID: 333023 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

Job Title Quality Manager Job Description The Quality Assurance Manager is responsible for implementing policy changes, ensuring product quality, managing manufacturing processes, coordinating product inspections, qualifying materials, overseeing supplier processes, executing recall procedures, producing quality assurance deliverables, and fostering collaboration across departments to achieve project goals and operational excellence. The role coordinates inspections and inquiries regarding manufacturing sites to ensure comprehensive oversight and compliance with company standards. The role introduces quality processes and tools to ensure product quality, enhances customer satisfaction and fosters a culture of excellence. The role manages quality assurance project teams, contributes to performance management and career development, oversees operational processes, and ensures effective utilization of skills and resources towards achieving project goals. Job Responsibilities: Implements changes in policies, executes procedures that impact the immediate organization(s), shapes operational frameworks and fosters efficiency and compliance within the organizational structure. Monitors operational key performance indicators (KPIs) to evaluate the success of operations, actively participates in the development, modification, and execution of company policies impacting immediate operations, with potential implications across the organization. Introduces and implements quality processes and tools necessary to ensure product quality and enhance customer satisfaction, fostering a culture of excellence and continuous improvement within the organization. Manages the review and approval of finished products manufactured for and by the company, coordinates all inspections and inquiries regarding the operation of manufacturing sites and collaborates with relevant company groups to ensure compliance with company standards and manufacturing process specifications. Guides and mentors the quality assurance team, actively contributing to employee selection, performance management, compensation management, career development, and overseeing operational processes. Organizes material qualification, supplier process enhancement, and supplier list management, ensures adherence to critical quality parameters through implementation of control plans, control limits, and tolerances, and oversees updates to the approved supplier list to ensure compliance with release requirements for company materials and products. Oversees product recall procedures, implements company policies to ensure swift resolution and regulatory compliance, and manages recall activities for the companys products. Collaborates with all stakeholders involved in the product development process, customer services, and sales and marketing, offers guidance, direction, and consultation to ensure alignment of objectives and effective coordination across departments. Manages a cooperative effort among members of a project team, ensuring collaboration, synergy, and effective utilization of collective skills and resources towards achieving project goals. Minimum required Education: Bachelors / Masters Degree in Quality Management, Supply Chain Management, Engineering, Science or equivalent. Minimum required Experience: Minimum 2 years of experience with Bachelors OR Minimum 1 years of experience with Masters in areas such as Medical Device, Quality Assurance, Quality Control, Quality Audit, Compliance Coordination or Warehouse Operations or equivalent. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Empowering projects with innovative technical solutions, our team excels in optimizing data and systems at scale while ensuring seamless application monitoring. We foster a culture of diversity, equity, inclusion, and respect, driving impactful decisions across multifaceted technologies As an Infrastructure Engineer III at JPMorgan Chase within the Consumer and Community Banking, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Identify risks and impact to applications from Infrastructure outages Making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience A deep understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices experience building or supporting web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3 Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube experience across the SDLC process Design and/or Development and/or support Experience using monitoring solutions like CloudWatch, Prometheus, Datadog Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with one or more automation tools like Terraform, Puppet, Ansible Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.) Preferred qualifications, capabilities, and skills A proactive approach to spotting problems, areas for improvement, and performance bottlenecks SRE mindset Culture/Approaches To run better production systems by creating engineering solutions to operational problems. Empowering projects with innovative technical solutions, our team excels in optimizing data and systems at scale while ensuring seamless application monitoring. We foster a culture of diversity, equity, inclusion, and respect, driving impactful decisions across multifaceted technologies As an Infrastructure Engineer III at JPMorgan Chase within the Consumer and Community Banking, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Identify risks and impact to applications from Infrastructure outages Making significant decisions for a project consisting of multiple technologies and applications Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience A deep understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices experience building or supporting web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3 Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube experience across the SDLC process Design and/or Development and/or support Experience using monitoring solutions like CloudWatch, Prometheus, Datadog Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with one or more automation tools like Terraform, Puppet, Ansible Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.) Preferred qualifications, capabilities, and skills A proactive approach to spotting problems, areas for improvement, and performance bottlenecks SRE mindset Culture/Approaches To run better production systems by creating engineering solutions to operational problems.

This is a contractual role. At Amazon, our vision is to be earth s most customer centric company . In pursuit of the same, we constantly challenge ourselves to build/enable paradigm changing customer experiences such as payment on delivery, no questions asked returns, instant refunds and various others. While such customer centric policies build trust with our customers, these are also taken advantage of by various bad actors (buyers, sellers, vendors, etc). Such abuse/misuse of our policies, results in increasing the cost of our operations. At HCTP Category Excellence, we aspire to reduce cost of customer returns & associated business waste to zero zero defects, zero waste, zero abuse to deliver a sustainable customer experience. We build, influence across Amazon various products & policies that get us closer to this aspiration. We measure our progress by relentlessly focusing on various performance/operational metrics, delivering positive P&L impact while maintaining our highest bar on customer experience. As a Senior Program Manager, you will be a core member of the HCTP Category Excellence Team. You will design & deliver on a strategy for Amazon to reduce returns related costs with a key focus on preventing misuse/abuse of Amazon policies. You will be the single-threaded owner for multiple performance/operating metrics focused on reducing cost of returns & designing CX journeys with new interventions. You will run multiple high-impact, high-visibility programs, collaborating with various cross-functional teams at Amazon (Category, Operations, Customer Service, Machine Learning, Abuse Prevention/Investigation, etc), taking high-judgement yet data-backed decisions. This role requires working closely with various senior leaders, driving key debates & enabling multi-stakeholder buy-ins on various policies that impact P&L/key customer experiences. Operate as a single-threaded owner to drive & deliver business goals end-to-end. Collaborate/influence various stakeholder teams across IN/WW to design programs/products/policies to reduce cost of returns & customer contacts. Develop high-confidence annual operating plans that have measurable impact on key metrics reducing defects/misuse/abuse. Monitor/swiftly act on, changing abuse patterns that risk Amazons P&L. Own various business reviews & documents that articulate clearly program goals, desired outcomes, risks & mitigation plans. Advise & influence leadership/stakeholder teams on various trade-off decisions. Monitor industry changes & trends to drive key policy implementations. About the team About the team HCTP Category Excellence team is a group of highly motivated and dedicated individuals from diverse backgrounds. The team takes pride in improving the experience of millions of customers on a daily basis by aiding them in making an informed purchase decision and providing customers with a seamless post purchase experience on all types of high consideration technical products (e.g. mobile phones, laptops, TVs etc). The team has high visibility across the org and is an ideal place for individuals to grow and utilize their full potential. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 5+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field