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4.0 - 9.0 years

5 - 6 Lacs

Shahjahanpur

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1 Shift operations Monitor & achieve shift production by maintaining operational discipline viz rolling parameters, furnace controlling, resource management etc Responsible for administration and manpower planning in the shift Ensure targeted production is achieved, in case of any deviation, identify the root cause, and take corrective and preventive action to avoid recurrence on daily basis Control delays by coordinating within & outside the department in the shift Maintain & control the process parameters and follow the work instructions in the plant Maintain yield and the inventory within norms Ensure real time data entry in the system & production entry data in SAP Ensure there is no mismatch between Physical v/s SAP stock Collect information from the previous shift in-charge about the problems that occurred in the shift Ensure effective utilization of manpower, machines and other resources in shift Ensure active involvement in preparation and execution of different certification audit Identify the cost reduction and improvement area and discuss with HOD for necessary implementation Check the raw material stock and issue from store if necessary Report to the HOD about production and problems in the shift Ensure implementation of various systems related with Safety, TPM, Quality, Productivity, Maintenance etc Ensure safe working practices and ensure proper housekeeping & zero accident during the shift Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 2 Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees

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0.0 - 3.0 years

1 - 3 Lacs

Mumbai

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About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The companys world-class family of brands includes BlueHost , HostGator, iPage , Domain.com, A Small Orange, MOJO Marketplace, BigRock , and ResellerClub . What you ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1 Support ownership of all hosting products ( c P anel / P lesk / VPS / C loud/ D edicated). Handle incident response, troubleshooting, and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets and phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLAs and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems and alerts, and follow up on escalated issues. Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? Educational Qualifications: Graduate, preferably in Information Technology or Computer Science. Consistently strong academic performance. Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/ egrep , VI/VIM/Emacs, netstat, lsof , strace , ps /top/atop/ dstat , grub boot config & systems rescue, fstab /disk labels, ext3/ext4, IPtables , sysstat ( sar / vmstat / iostat etc ), run levels & startup scripts, sudo /chroot/ chkrootkit / rkhunter . Windows: Windows 2000/2003/2008, NTFS chkdisk / acls etc , troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP, HTTP, FTP , IMAP, POP . Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have: Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows: WMI, Powershell /VB scripts, MS-SQL Fundamentals. Applications: Postfix/ qmail /Exim, Database Systems Fundamentals (MySQL/Postgres ),Nginx /Apache ( mod_php , mod_fcgid , CGI, php -fpm etc ), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you ll love us: In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to no face-to-face interaction with our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you ll love: Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally. Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences. Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don t worry! Our employee assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family member. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

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0.0 - 3.0 years

2 - 5 Lacs

Pune

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Job Description: We are looking for several candidates who want to make a fast and rewarding career in the dynamic global talent acquisition industry and who would fit in with the existing team and show a strong aptitude for overseas recruitment in terms of sourcing, end-to-end candidate communications skills etc. Responsibilities: Ability to understand clients technical requirements in detail and develop appropriate sourcing and search criteria. Ability to learn candidate sourcing, negotiations, candidate and situations management, etc. Should have excellent oral and written communication skills and can deal with stakeholders at all levels. Excellent professional Etiquette over Phone, Email, and social media. Excellent Computer and internet skills. Well-versed with all the latest Office & recruitment tools and applications. Qualifications and Experience: IT Domain experience (Added benefits). Highly motivated, reliable, and proactive with a positive attitude. Fluent in oral & written English communication. Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook). Ability to work well independently as well as within a team. Comfortable working in UK Shifts from Office. Immediate joining preferred. Work from the office at Hinjewadi Phase 2 Pune. About TESTQ TESTQ Technologies is a global IT and business consulting company headquartered in the UK. Our offerings span a variety of industry sectors with strong technical, domain, and process expertise helping clients grow their businesses and decrease operational costs on a continuous basis in an ever-changing business environment. Our engagement offers tremendous value by optimizing your processes driving efficiency and helping clients establish agile and solid business and technical backgrounds achieving higher business growth and customer satisfaction.

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5.0 - 10.0 years

4 - 5 Lacs

Kolkata

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Job Title: Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal.

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5.0 - 10.0 years

13 - 15 Lacs

Mumbai

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Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It Possible. This role delivers recruitment activities for the supported population, engaging with People Managers to understand their requirements and driving the end-to-end recruitment process. The TA Advisor partners with the Talent Acquisition Coordinator to provide an excellent candidate and People Manager experience. Specialized expertise in local market knowledge, most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process; As part of a BU Squad liaises with BU TA Lead and BU People Experience Lead to ensure recruitment service delivery is in line with overall Employee Lifecycle practices within the BU. How you will contribute You will: Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with MDLZ policies, standard operating procedures and guidelines Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent Work with TA Coordinator to deliver the end-to-end recruitment process for candidates Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs. Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process Strong stakeholder management, collaboration and influencing skills Good written and verbal communication skills Drive for results & customer service orientation Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement Coordinate and execute on-campus and online recruitment events, including career fairs, presentations, workshops, and virtual engagement initiatives, for all participating functions within the Early Careers program. Manage logistics for on-campus events, including scheduling, travel arrangements, venue coordination, and materials preparation. Support the seamless onboarding of Summer Interns and Full-Time Hires through the Early Careers Program, including managing pre-boarding activities, orientation schedules, and communication with interns and new hires. Provide administrative support to the Early Careers team, including managing candidate applications, scheduling interviews, and coordinating background checks. Track and report on key metrics related to Early Careers recruitment efforts. Stay current on best practices in early career recruitment and proactively identify opportunities to enhance the program. Collaborate with the Employer Branding team to ensure consistent messaging and branding across all Early Careers recruitment materials. Proactively identify and address any challenges or issues that arise in the Early Careers recruitment process. Work schedule: US SHIFT (7PM OR 8 PM IST ONWARDS) Working days - Monday to Friday (Work from office on fixed 3 days. WFH on fixed 2 days)

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11.0 - 12.0 years

50 - 55 Lacs

Gurugram

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Company: MMC Corporate Description: We are seeking a talented individual to join our GIS Team at MMC Corporate This role will be based in Gurgaon.This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director - Telecommunication The Telecommunications Specialist position is a member of Marsh McLennan s Global Service Delivery team, tasked with building, deploying, and supporting the companys network infrastructure and data circuits. The role also involves performing routine (preventative) maintenance to maintain efficient and reliable services, as well as supplementing our global NOC when troubleshooting challenging network problems. As a seasoned and independent contributor, the Telecommunications Specialist plays a crucial role in influencing the teams overall success. What can you expect? Support strategic initiatives by delivering key outputs for new solutions and services. Adhere to engineering design standards for iterative projects, employing best practices throughout the process. Generate design documentation in line with standard practices to facilitate onboarding and operational turnover. Develop comprehensive task lists and milestones to ensure timely completion of deliverables, while diligently tracking the status of all tasks. Implement solution infrastructure based on defined rack elevations, ensuring proper network cabling and connectivity. Produces initial configurations for staging and pre-production testing, followed by completing any remaining configurations necessary for production turnover. Perform thorough and extensive testing to confirm defect-free implementation, document all testing results, and perform the appropriate turnover to production operations. Updates documentation to accurately reflect the "as built" design, and maintains all documentation in the team s centralized document repository. Actively participate in project review and operational turnover meetings with operations teams and offers basic end-user training as needed. Craft, submit, and sponsor detailed change control requests in the change management system. Adhere to the change management process for all infrastructure modifications. Monitor incident queues, troubleshooting and resolving or assigning tickets as necessary. Execute all standard business-as-usual (BAU) configuration and deployment activities. Handle routine configurations to support the production environment, including capacity expansion and performance management, while helping various teams on IPT voice/call center systems and network infrastructure. Manage IMAC activities, including hardware and technology refreshes. Coordinate and oversee the corporate-wide DNS, DHCP, and IP infrastructure using the Infoblox product suite in both BAU and disaster recovery scenarios. We will count on you to: Take the initiative to identify and execute solutions for network optimization, identifying opportunities to minimize outage events, reduce mean time to repair (MTTR), and enhance overall performance. Provide technical and resource support to the Voice Service Delivery, Call Center, Voice Ops, Provisioning, and Architecture teams as required. Help other MMC Tech areas upon request and generates performance reports using available tools. Conduct initial analysis and triage for performance issues assigned to Global Service Desk (GSD). Collaborate with senior network services engineers to review tests and results, aiming to identify root causes and remediation actions to restore performance. What you need to have: Assist operations teams with technical troubleshooting and provides on-site/hands-on support during major incidents and outages. Obtain quotes and submits orders into the requisitioning system as directed, while tracking expenditures against the budget. Work with carriers to establish new circuits in targeted communications rooms within MMC facilities, monitoring LEC and LD installation milestones. Participate in PMO-led project calls, providing updates on telecom project deliverables. Develop and enact remediation plans for issues and risks, escalating to PMO when necessary. Manage the structured cabling plant, monitoring the available capacity of patch panels and engaging cabling contractors to provision new capacity as required. Execute all end-to-end patching according to defined provisioning processes and installs non-standard patching and cabling for unique solutions as needed What makes you stand out? Strong leadership and organizational abilities Ability to learn quickly and work independently or as part of a team Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan (NYSE: MMC) is the world s leading professional services firm in the areas of risk, strategy and people. The Company s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com , or follow us on LinkedIn and X . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

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2.0 - 5.0 years

5 - 9 Lacs

Bengaluru

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Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution. The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users. About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development. This role requires a strong understanding of learning technologies. Key Responsibilities: Digital Learning Initiatives: Drive the implementation of innovative digital learning programs to address the organization s evolving training needs. L&D Service Forms: Design and maintain intuitive service request forms for course enrollment, feedback collection, and compliance tracking, enhancing user experience and operational efficiency. Ensure the accessibility of a centralized library of forms within ServiceNow. Content Library Management: Oversee the organization and maintenance of digital learning content libraries, managing course schedules and availability to align with Haleon s Learning and Development strategy. Data-Driven Improvement: Analyze learner feedback and engagement data to refine course offerings and improve content effectiveness. Query Management: Serve as the first point of contact for learning and development-related queries, addressing concerns and escalating to appropriate teams when necessary. Compliance & Standards: Ensure adherence to digital learning standards and best practices across platforms and processes. Community Leadership: Lead enterprise-wide initiatives for the Learning Experience Platform (LxP) community to foster collaboration and engagement. LxP Operations: Manage operations within Haleon s LxP, including group creation, admin upskilling, reporting, metrics analysis, and governance. Service Management: Support the operations of the myLearning service by efficiently managing daily tickets while meeting defined KPIs and SLAs. External Training Access: Facilitate operations of the myLesson service, ensuring external parties have seamless access to training content. Qualifications and skills Technical Strong knowledge of learning management systems and learning administration. Familiarity with SCORM and other e-learning tools. Strong knowledge of adult learning theories and instructional design. Proficiency in managing learning content libraries and catalogues. Experience with Learning Management System (SAP SF / IMC / CSOD) Experience with the learning experience platform (LXP) is required Experience in service operations, working in a HR shared services environment Preferred if experience with ServiceNow for ticket management Problem solving and continuous improvement Reporting tools knowledge - PowerBI Behavioral Excellent written and verbal communication skills. Strong analytical and creative thinking skills. Strong attention to detail and a commitment to accuracy in all tasks. Ability to work in a fast-paced and deadline-driven environment. Collaboration and teamwork skills to work effectively with cross-functional teams. .

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1.0 - 4.0 years

13 - 17 Lacs

Bengaluru

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Hello. We re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What s more, we re achieving it in a company that we re in control of. In an environment that we re co-creating. And a culture that s uniquely ours. Care to join us. It isn t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It s an opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution. The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users. About the Role The Global Program Administrator plays a key role in managing and coordinating global learning programs, ensuring seamless execution. This position involves overseeing program operations, optimizing processes, and collaborating with cross-functional teams to drive efficiency and success. Key responsibilities Program Coordination: Manage and oversee global programs, ensuring smooth execution and adherence to objectives. Stakeholder Collaboration: Work closely with internal teams, vendors, and external partners to facilitate program success. Process Optimization: Identify opportunities for improving program workflows, administration, and operational efficiency. Compliance & Reporting: Ensure programs comply with relevant regulations and policies while maintaining accurate documentation and reports. Data Analysis & Insights: Monitor program metrics, analyze trends, and provide insights to enhance decision-making. Training & Support: Support program participants, provide guidance, and facilitate training sessions when needed. Qualifications and skills Bachelor s degree in business administration, or a related field. Proven experience in program administration or operations. Strong organizational and problem-solving skills with attention to detail. Excellent communication and stakeholder management abilities. Proficiency in data analysis and reporting tools. Ability to work in a fast-paced, global environment with cross-functional teams. .

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1.0 - 4.0 years

3 - 7 Lacs

Nagpur

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Job Title: Telecom Business Analyst Location: REMOTE Roles and Responsibilities: Analyze and document business processes within the telecommunications domain, focusing on enhancing operational efficiency. Collaborate with stakeholders to gather, understand, and validate business requirements specific to telecommunications. Utilize SAP for Telecommunications (IST) and SAP PowerBuilder to design and implement solutions that align with business objectives. Support the development team by providing clear business and technical requirements and act as a liaison between the IT department and business units. Conduct impact analysis of business practices and technologies to ensure seamless integration and system upgrades. Create detailed documentation, including use cases, functional specifications, and process maps. Facilitate workshops and meetings to drive consensus among stakeholders and resolve any conflicts or issues that arise regarding system implementations and process improvements. Participate in system testing and quality assurance activities to ensure solutions meet business needs and requirements. Deliver training and support to users post-implementation to ensure adoption and satisfaction with new systems and processes. Required Qualifications: Bachelor s degree in Telecommunications, Business Administration, Information Technology, or related field is preferred. Proven experience as a Business Analyst in the telecommunications industry. Strong proficiency in SAP for Telecommunications (IST) and SAP PowerBuilder. Exceptional analytical and conceptual thinking skills, with a focus on the telecommunications sector. Excellent documentation skills with the ability to produce detailed reports and presentations. Strong interpersonal and communication skills to effectively collaborate with teams and stakeholders remotely. Ability to manage multiple priorities in a fast-paced, endpoint-oriented environment while ensuring high-quality outputs. Experience working remotely and managing communication across diverse teams and time zones. Key Responsibilities: Identify areas for improvement in current telecommunications processes and recommend innovative solutions using SAP technologies. Design and deliver training programs on new systems and processes for end users. Lead the requirement gathering process by interviewing stakeholders, conducting workshops, and reviewing existing documentation. Provide ongoing support to ensure the sustainability and functionality of the implemented telecommunications solutions. Ensure compliance with industry regulations and guidelines in all telecommunications activities and systems. Stay up to date with the latest advancements in telecommunications technology and SAP solutions. ,

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10.0 - 15.0 years

35 - 40 Lacs

Kolkata, Mumbai, New Delhi

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Middle Office, as part of Corporate and Investment Banking Operations, offers an exciting opportunity to support a diverse array of external and internal businesses. This role provides exceptional operational processing capabilities across all asset classes. The Regulatory Controls Team plays a crucial role in the comprehensive implementation of Regulatory Trade Reporting within the Equities Operations Group, ensuring compliance and efficiency in operations. As a Vice President in the Regulatory Controls Team within Middle Office, you will be responsible for the full end-to-end implementation of Regulatory Trade Reporting in the Equities Operations Group. You will lead remediation initiatives, manage regulatory queries, and represent the team in senior control forums, providing an opportunity to enhance your leadership and analytical skills in a dynamic environment. Job Responsibilities Monitoring existing controls and implementing new controls across various regulations (CFTC, MIFID, EMIR, HKMA, ASIC etc.) for EDG, Prime, and Cash Equities business. Leading remediation initiatives in partnership with the technology team to address reporting data quality issues. Governing and monitoring key regulatory metrics. Improving reporting quality through various completeness and accuracy checks via centrally coordinated controls testing activities. Managing external regulator and internal compliance queries, reviews, and testing. Representing on Senior Control Forums. Escalating issues and errors. Reviewing and signing off on attestations. Analyzing requirements, testing, and conducting post-go-live checks for new regulations, changes to existing regulations, strategic system transformation, migrations, and NBIAs. Managing vendor relationships. Planning budget allocations. Required qualifications, skills and capabilities Previous experience in the Financial Services industry with strong understanding of Equity Derivatives products Strong understanding of Dodd Frank CFTC Trade Reporting and EMIR Trade Reporting Excellent Business Analysis skills to drill down the complex Regulatory Reporting requirements for multiple jurisdictions Excellent problem solving skills in order to identify, understand and address operational and technical issues Strong product knowledge; thorough understanding of the end to end transaction cycle for derivative products CA/ MBA/graduate with 10 years experience in operations. Familiarity with a global banks process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, including OTC product, process and system knowledge. Skilled in identifying talent, recruiting, coaching, mentoring, and developing team members Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project Flexibility for travel to region ( APAC / EMEA / Americas) for period of 2-3 months within short notice in case of business requirements.

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4.0 - 9.0 years

9 - 13 Lacs

Bengaluru

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Clinical Operations Manager POSITION PURPOSE The COM 2 is a regional role that provides expertise across a ll aspects of clinical site management and/ or study management for assigned Phase I - IV studies. The COM 2 operates in line with Good Clinical Practices (ICH-GCP), applicable regulatory and legal requirements and Bayer s standard operating procedures. The COM 2 may be assigned work packages in areas of study start-up, site management and study management on a regional level. Either one or a combination of these work packages may be allocated to the position holder according to expertise, skill set and capacity requirements in a flexible way. The COM 2 must acquire knowledge and adequate training for work packages assigned and become proficient in independently executing assigned responsibilities. A work package is any combination of the individual responsibilities listed below. Work packages are not fixed, can be allocated per study, and distributed within the team. Allocation and distribution of responsibilities must adhere to Bayer s standard operating procedures, including any requirements for independent review and oversight. ROLE AND RESPONSIBILITIES STUDY MANAGEMENT Lead and oversee all operational aspects of site management on a regional or study level from protocol feasibility to study archive. Serve as the representative for site management on the core study team. Contribute to the development of the protocol, study overview, monitoring strategy and Risk Based Quality Management with regards to monitoring and operational aspects. Responsible and accountable for developing the monitoring plan and the study-specific training plan. Key contributor in the development of recruitment and retention strategies and tools. Act as key study contact for assigned countries. Responsible for overall deliverables regarding timelines, budget, and quality in assigned countries. Ensure participating country commitment aligns with study commitments. Provide the information required to effectively monitor and manage study activities, ensuring all relevant IT systems are updated with precise and current data. Oversee monitoring activities and ensure sponsor oversight through monitoring report review and co-monitoring visits. SITE MANAGEMENT Act as primary contact for investigational sites. Verify site qualification, ensure the Investigator, and site staff meet all aspects of study delivery and commitments from site selection through close out. Train the Investigator and site staff on study protocol, relevant systems and operational aspects of study conduct. Monitor trial conduct in compliance with the study protocol, ICH-GCP and applicable regulatory requirements on time and quality. Ensure completeness of the Investigator Site File. Prepare and conduct onsite and/or remote monitoring activities according to monitoring plan, including complete reporting and follow up. CLINICAL CUSTOMER ENGAGEMENT Cultivate and sustain customer relations with clinical trial sites, ensure effective communication, drive fit for purpose processes and work towards enhancing overall site satisfaction and engagement. Establish and develop strong professional relationships with clinical investigators to expand/ maintain clinical research partnership opportunities. Cross functional collaboration to ensure alignment of priorities and deliver the portfolio. Influence and challenge internal and external factors to improve clinical research delivery. STUDY START-UP Lead study start-up activities in collaboration with local team. Provide input on site activation strategy. Collect and perform quality review of essential documents on country level such as IRB/IEC approvals, financial disclosure, CVs/medical licenses, etc. Compile and submit submission dossier (country dependent). Obtain any required approvals for relevant site documents (e.g., informed consent, financial disclosures). Prepare and distribute site start up documentation including Investigator Site File. Ensure timely filing of study documents at country and site level in Trial Master File (TMF). Ensure awareness of related local regulations and support maintenance of country intelligence. Provide study status monitoring and systems support (e.g. act as technical expert) Coordinate site and vendor payments. QUALITY Proactively identify and communicate issues, taking appropriate action to prevent the recurrence of identified deviations. Ensure timely and comprehensive resolution of issues that may affectcompliance or the quality of study related activities or data. Maintain corrective action and preventative action plans (CAPAs) at country level. Contribute to the preparation, conduct, and follow-up of Site Audits and Regulatory Inspections to ensure a successful outcome. Oversee completeness of country/site level eTMF and conduct QC for accuracy, completeness, and adherence to ICH/GCP and Bayer QSDs. OTHER Participate in expert working groups, project standard teams, and similar initatives. Contribute to global process improvement efforts. Share knowledge and experience with a coaching mindset Maintain therapeutic and technical expertise to enable discussions with investigators and site personnel. KEY WORKING RELATIONS: Internal: Locally and regionally with other COM 2s, medical affairs, pharmacovigilance, regulatory affairs, legal and other functions. Globally with study team members, QA & Inspection management. External: With site personnel, third party vendors, health authorities, IRB/EC, and inspectors, thought leaders including steering committee members, national leaders and/or other committees. WHO YOU ARE: Healthcare related Bachelor s Degree or equivalent with minimum 4 years of monitoring and site management experience. Or have a combination of education and minimum 8 years of monitoring and site management experience. Other qualifications: Fundamental project management skills Awareness & understanding of cultural and regional differences Communication, oral presentation & interpersonal skills Decision making Issue resolution Planning and organization, time management, prioritization Thrives in ambiguous and collaborative environments and embraces change Effective written and verbal English communication skills Willingness to travel to sites, study meetings, local and international level Ever feel burnt out by bureaucracy? Us too. That s why we re changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext. Please don t rely upon any unsolicited email from email addresses not ending with domain name bayer.com or job advertisements referring you to an email address that does not end with bayer.com . Location: India : Karnataka : Bangalore || India : Maharashtra : Thane Division: Pharmaceuticals Reference Code: 848115 Contact Us + 022-25311234

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3.0 - 10.0 years

11 - 13 Lacs

Kolkata, Mumbai, New Delhi

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Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

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13.0 - 18.0 years

30 - 37 Lacs

Gurugram

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Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it? Solution Architecture Design Design scalable and efficient data architectures using Snowflake that meet business needs and best practices Implementation Lead the deployment of Snowflake solutions, including data ingestion, transformation, and visualization processes Data Governance & Security Ensuring compliance with global data regulations in accordance with the data strategy and cybersecurity initiatives Collaboration Work closely with data engineers, data scientists, and business stakeholders to gather requirements and provide technical guidance Optimization Monitor and optimize performance, storage, and cost of Snowflake environments, implementing best practices for data modeling and querying Integration Integrate Snowflake with other cloud services and tools (e. g. , ETL/ELT tools, BI tools, data lakes) to create seamless data workflows Documentation Create and maintain documentation for architecture designs, data models, and operational procedures Training and Support Provide training and support to teams on Snowflake usage and best practices Troubleshooting Identify and resolve issues related to Snowflake performance, security, and data integrity Stay Updated Keep abreast of Snowflake updates, new features, and industry trends to continually enhance solutions and methodologies Assist Data Architects in implementing Snowflake-based data warehouse solutions to support advanced analytics and reporting use cases What we look for? Minimum Bachelor s / Postgraduate/ Master s Degree in any stream Minimum 5 years of relevant experience as Solutions Architect, Data Architect, or similar role Knowledge of Snowflake Data warehouse and understanding the concepts of data warehousing including ELT, ETL processes and data modelling Understanding of cloud platforms (AWS, Azure, GCP) and their integration with Snowflake Competency in data preparation and/or ETL tools to build and maintain data pipelines and flows Strong knowledge of databases, stored procedures(SPs) and optimization of large data sets SQL, Power BI/Tableau is mandatory along with knowledge of any data integration tool Excellent communication and collaboration skills Strong problem-solving abilities and analytical mindset Ability to work in a fast-paced, dynamic environment Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee s responsibility to contribute to our culture. It s through these contributions that we ll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands

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3.0 - 7.0 years

13 - 18 Lacs

Hyderabad

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Summary Deliver analytics solutions and reporting support to internal customers of Novartis, aiming to enhance stakeholder experience through continual improvement efforts Serve as an expert in the development and delivery of analytics solutions and lead the implementation process Drive sustainable changes in procedures, best practices, operating models and organizational priorities by serving as a change agent Utilize the role of an Analytics Business Translator to effectively communicate the benefits and insights gleaned from these digital products. Successfully transform raw data collected via digital products into meaningful information that can be used to drive positive business outcomes Adopt, implement, and specialize in digital and AI technologies and support the digital transformation of the organization (SCAD, SpotOn etc. ) About the Role Major accountabilities: Establishes optimal master production schedule for the tactical horizon from month 3 / 4 to 24 months, including Production volumes based on demand, rough cut capacity analysis and resources allocation resulting in anticipated operational costs and inventory levels. Ensures that the customers have clear visibility of the current valid supply plan and monitor the delivery commitments in terms of quantities and timelines, in accordance to the Service Level Agreements (SLAs). Coordinates action plans to remediate to resources constraints and manages supply KPI reporting and analysis. Ensures right level of SKU Inventories at the next point of the supply chain. Project, Process -Confirms supply orders, firmed production orders at the entry point of the time fence. Ensure process and SAP knowledge is continuously enlarged and applied in order to fully leverage the value of the integrated SAP system and to achieve high level of service, cost efficiency, quality and compliance. Establises, maintains and operationaliy implements integration and reconciliation activities between Global NTO Supply chain and Finance. Monitoring, controlling and improving SC processes and by managing and steering a portfolio of SC projects at Platform level -Logistic, WAndD -Ensure that all logistics processes comply with all relevant regulations like Customs and Trade laws and regulations by supporting issuance, implementation and management of Standards and Policies covering commercial and non-commercial materials. Is responsible for creating and maintaining SLAs with related Planning Parameter setup in allignment with the customers. Work closely with all stakeholder like CTC Country Managers, regional Head of Logistics, SCM in the area of responsibility. Support regional logistics function on a variety of projects and in identifying and implementing of cost savings opportunities. Planning -Establishes optimal master production schedule for the tactical horizon from month 3 / 4 to 24 months, including Production volumes based on demand, rough cut capacity analysis and resources allocation resulting in anticipated operational costs and inventory levels -Aligns Master Production Schedule (MPS) to the production plan approved in SAndOP -Facilitate Supply Review Meeting and actively support the entire SAndOP process -Is responsible for Monthly Demand Review Meeting (midterm horizon 3 to 24 months) incl. demand assumptions, recognizing trends, showing variances to last demand submissions, as in-put to Supply Review meeting and Monthly Business Review (MBR) meeting within Sales And Operations (SAndOP) process. Manages demand control activities (short term-3/4 months, within the time fence) and provides inputs to Master Planning Schedule (MPS) and detailed scheduling. LCM -Leads the implementation of LC projects, in order to ensure compliant drug supplies, on time and in right quality and deliver and maintains a detailed Change Over Plan (COP) for LC projects regar Key performance indicators: Inventory Management, Gap Analysis, Cost Efficiency and efficiency of supply processes -Customer Service Level -Stock-outs -Inventory Coverage -SC Costs -Write offs -Forecast Accuracy and Bias -OTIF, Stock Adherence -PCE and HC Budget Targets, Warehouse and Distribution Budget -Launch & Transfer Execution (Life-cycle timelines, etc) -LCM projects status (on track) -On time launch -Strong interface between NTO and Franchise/Commercial Operations (feedback) Minimum Requirements: Work Experience: Functional Breadth. Project Management. Operations Management and Execution. Collaborating across boundaries. Skills: Business Networking. Business Scenario Planning . Change Control. Continual Improvement Process. Efficiency. Flexibility. General Hse Knowledge. Including Gdp. Inventory Management. Knowledge Of Gmp. Operations. Order Fulfillment. Order Management. Procurement. Product Distribution. Risk Management. Supply Chain. Supply Chain Planning. Supply Planning. Supply-Chain Management. Languages : English. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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4.0 - 10.0 years

12 - 13 Lacs

Pune

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Role purpose As a Senior Engineer - Software Development, you will develop new product features/modules using best practices and provide maintenance to the existing systems. All our products are solutions for the airline, transport and travel industry using different technologies. Duties and Responsibilities: Translate processes and enhancement specifications into programs Develop and refine error-free code within agreed timescales using development techniques, tools, methods and languages with the aim of optimizing operational efficiency. Evaluate changes and perform impact analysis Work with functional staff to establish and clarify requirements Investigate reported faults in operational code to determine changes and approaches to the code for promotion and replacement, conforming to established procedures. Design and prepare unit testing plan strategies and write test scripts to validate all new software development and enhancements. Take ownership of the test and implementation phases of projects Knowledge, Experience & Skills: Proven experience in software development Strong problem solving and analytical skills Ability to analyze information in complex way, with accuracy and attention to detail Good questioning skills and able to explain technical information in a clear way Good team-working and interpersonal skills Degree in software engineering

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3.0 - 6.0 years

7 - 11 Lacs

Bengaluru

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Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate & Summary In SAP data and analytics at PwC, you will specialise in providing consulting services for data and analytics solutions using SAP technologies. You will analyse client requirements, design and implement data management and analytics solutions, and provide training and support for effective utilisation of SAP data and analytics tools. Working in this area, you will work closely with clients to understand their data needs, develop data models, perform data analysis, and create visualisations and reports to support datadriven decisionmaking, helping them optimise their data management processes, enhance data quality, and derive valuable insights from their data to achieve their strategic objectives. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Responsibilities Candidate must have good hand on experience on BW4 HANA including BW related ABAP Programing ( AMDP will be advantage) . Must adopt to aglie methodology Ready to visit Client office Good understanding of FI module (O2C, P2P,R2R) Should be able to provide solution Good Team player Proactive Mandatory skill sets SAP BW Hana Preferred skill sets SAP BW Hana Years of experience required 510 Education qualification Btech/MBA/MCA Education Degrees/Field of Study required Master of Business Administration, Bachelor of Technology Degrees/Field of Study preferred Required Skills SAP BW on HANA Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Complex Data Analysis, Creativity, Data Analysis Software, Data Collection, DataDriven Consulting, Data Integration, Data Mining, Data Modeling, Data Preprocessing, Data Quality, Data Quality Improvement Plans (DQIP), Data Security, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism {+ 10 more} Travel Requirements Government Clearance Required?

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3.0 - 5.0 years

14 - 18 Lacs

Bengaluru

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JD for finance advisory: Skills required: Sound technical knowledge and practical experience of Indian GAAP, Ind AS, IFRS and/or US GAAP Technical knowledge and practical experience of Fund accounting, Fund Financial reporting, Investment products accounting, Alternative investments, Capital markets and/or Fund operations and regulatory reporting Practical knowledge of finance function and financial reporting process Practical knowledge of the financial reporting compliance from a regulatory perspective Familiarity with Companies Act, SEBI and related regulatory requirements Possess strong domain knowledge, has strong accounting foundation skills Experience of financial reporting / accounting implications for M&A / group restructuring Experience of financial reporting and finance transformation projects would be an added advantage. . Chartered Accountant Responsibility End to end project management. Key activities include guiding the team on technical accounting / financial reporting matters, manage client relationships, monitor project progress and relevant operational / financial matters. Assist clients with respect to technical accounting matters, reporting and operational activities of funds under US GAAP/UK GAAP/IFRS. Application of IGAAP, Ind AS, IFRS and / or US GAAP or an equivalent GAAP on engagements - GAAP conversion and / or topical queries on technical accounting matters Financial reporting support (technical as well process related) services to clients Assist clients with respect to financial reporting requirements in connection with listing of securities Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge Work with stringent deadlines and deliver effectively and efficiently

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5.0 - 6.0 years

12 - 16 Lacs

Mumbai

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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Handling LEA Notices for IBG segment Key Requirements Key Accountabilities Handling LEA Notices for IBG segment and Swift Operations as Back Up Job Duties & Responsibilities Responsible to handle emails, letters, complaints, notices, court orders from various Legal and Enforcement agencies, Regulatory authorities Responsible to ensure all notices received are actioned as per timelines mentioned in notices Responsible for preparation of MIS tracker &related activities Actively engaged in LEA process improvement and responsible for writing process notes and SOP s Engage with all units and stakeholders as per LEA requirement to ensure notices are compiled on timely basis Should have exceptional skills in handling large volumes of notices ,advanced excel skills, MS-Word , analytical & PPT Should have good communication and understanding skills so as to manage internal as well as external stakeholders Actively Participate in UAT for automation Maintain comprehensive documentation of investigations, findings, and actions taken Required Experience Good understanding of LEA Notice Handling and related to Banking operations for a minimum period of 5-6 yrs Stakeholder Management Effective Communication skills A positive attitude to work in a team and provide proper assistance and support to the team as required. Education / Preferred Qualifications Graduate / Postgraduate Overall Experience In LEA Notice Handling and Banking Operations Core Competencies Performance & Results Orientation Strong communication and persuasive skills Teamwork Professional Excellence Operational, Product and Process Risk Management High level of thinking and execution capabilities Technical Competencies Good knowledge on Microsoft applications - Should be proficient in Excel. Basic understanding of transaction banking products and associated technology platforms and operational procedures

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4.0 - 7.0 years

5 - 9 Lacs

Bengaluru

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Manage inventory and handover of IT assets Design and implement high availability and redundancy solutions Monitor and troubleshoot network issues Maintain DR and backup processes Oversee firmware updates and hardware maintenance Provide 24 7 operational and incident support

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3.0 - 8.0 years

4 - 7 Lacs

Pune

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Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Join our Finance Team and advance your career as a Customer Service Representative Job Purpose At bp, we re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

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5.0 - 10.0 years

25 - 30 Lacs

Bengaluru

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Job Title: Regulatory Affairs Manager I Introduction to role Are you ready to lead the charge in regulatory affairs and make a significant impact in the biopharmaceutical industry? As a Regulatory Affairs Manager I, youll be at the forefront of planning, coordinating, and implementing regulatory results. This role requires a dynamic professional who can navigate the complexities of regulatory project management for both simple and moderately complex products across various regions. Youll be a key player in shaping submission strategies, handling dossiers, and collaborating with cross-functional teams to drive business objectives. Are you prepared to take on this exciting challenge? Accountabilities Regulatory Project Management - Understands the regulatory framework, including regional trends, for various types of applications and procedures for small and large molecules across all regions. - Provides regulatory input on procedural and documentation requirements as defined by Health Authorities for assigned deliverable(s) including: - Submission delivery strategy of all dossiers and all application types per market and/or region. - Review of documents (e.g., regulatory maintenance documents, response documents, etc.). - Analysis of regulatory procedures and special designations used during development, authorizations, and extension of the product. - Uses and shares standard processes when handling various applications and procedures during interactions with health authorities and in day-to-day work, while operating in a highly dynamic environment. - Fully proficient in applying established standards. Performs regulatory project management for simple reports/regions under minimal direction. Capable of leading cross-functional activities. Participates in continuous improvement of process and tools/systems. Participates in global initiatives. - Leads and/or gives to the planning, preparation (including authoring where relevant) and delivery of simple, and with experience, increasingly more complex regulatory maintenance submissions from either a global and/or regional perspective. - Liaises closely with cross-functional members with aligned product responsibilities. - Develops, implements, and maintains submission delivery plans, submission content plans, and proactively provides status updates to designated collaborators. - Coordinates the input, maintenance, and revision in the project planning tools for assigned projects, and highlights unforeseen changes in resource demand in a timely manner to Lead RAM and line manager. - Identifies regulatory risks and proposes mitigations to the lead and cross-functional teams. - Supports operational and compliance activities for assigned results, including generating work requests and submission content plans, submission tracking, TMF, and document management using the support and input of Global Regulatory Operations, Marketing Companies, CROs, and/or alliance partners where relevant. - Provides coaching, mentoring, and knowledge sharing within the regulatory organization. - Gives to process improvement. Essential Skills/Experience - Relevant University Degree in Science or related team - Minimum 5 years of regulatory experience within the biopharmaceutical industry, including license maintenance, labeling, publishing, and working in regulated markets - General knowledge of drug development - Thorough knowledge of the regulatory product maintenance process - Strong project management skills - Leadership skills, including experience leading multi-disciplinary project teams Desirable Skills/Experience: - Regulatory affairs experience across a broad range of markets - Led regulatory results at the project level - Experience working with people from locations outside of India, especially Europe and/or USA When we put unexpected teams in the same room, we fuel bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Thats why we work, on average, a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, we are driven by a vision to eliminate cancer as a cause of death. Our commitment to pioneering new frontiers in oncology is unwavering. With powerful science fused with the latest technology, we aim to deliver breakthroughs that transform patient outcomes. Our collaborative research environment unites academia and industry to expedite research in some of the hardest-to-treat cancers. Here, youll have the opportunity to build a rewarding career while improving the lives of millions. 16-Jun-2025

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0.0 - 4.0 years

1 - 5 Lacs

Mumbai

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Heavy on bank reconciliations, account reconciliations, journal entries, reporting for internal Accounting staff and operational field staff, managing fixed assets, preparing reports, compiling information, entering of daily exchange rates, posting daily journal entries, and other various daily or weekly processes. AFC Staff Accountant roles are really task saturated. Other items that would come up are sales/use tax returns, property tax returns, waivers, forgiven write offs, monthly write offs, intercompany management/reconciliation, accruals, and monthly running of branch financials. Qualifications Bachelors Degree

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0.0 - 2.0 years

1 - 2 Lacs

Mumbai

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About Us Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The companys world-class family of brands includes BlueHost , HostGator, iPage , Domain.com, A Small Orange, MOJO Marketplace, BigRock , and ResellerClub . What you ll do? Participate in 24x7 shifts Monitor the stability of our products with various internal tools. L1 Support ownership of all hosting products ( c P anel / P lesk / VPS / C loud/ D edicated). Handle incident response, troubleshooting, and fix for various products/services. Handle escalations as per policies/procedures. Get different internal/external groups together to resolve production site issues effectively. Communicate clearly on tickets and phone calls made to the team about various issues. Exhibit a sense of urgency to resolve issues. Build advanced automation workflows for automating repeated issues. Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook. Ensure SLAs and Operational standards are met. Raise tickets to different internal groups to resolve recurrent problems and alerts, and follow up on escalated issues. Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites. Contribute to Operations handbook. Ensure smooth hand-offs between shifts. Who you are? Educational Qualifications: Graduate, preferably in Information Technology or Computer Science. Consistently strong academic performance. Linux: Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/ egrep , VI/VIM/Emacs, netstat, lsof , strace , ps /top/atop/ dstat , grub boot config & systems rescue, fstab /disk labels, ext3/ext4, IPtables , sysstat ( sar / vmstat / iostat etc ), run levels & startup scripts, sudo /chroot/ chkrootkit / rkhunter . Windows: Windows 2000/2003/2008, NTFS chkdisk / acls etc , troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts. Application Protocols: SMTP, HTTP, FTP , IMAP, POP . Shifts: Must be willing to work in shifts (including at night and on holidays). Good To Have: Understanding of Cloud Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware. Windows: WMI, Powershell /VB scripts, MS-SQL Fundamentals. Applications: Postfix/ qmail /Exim, Database Systems Fundamentals (MySQL/Postgres ),Nginx /Apache ( mod_php , mod_fcgid , CGI, php -fpm etc ), Tomcat. Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN Others: Regular expressions, Rescue Kits like TRK, etc. Certification: Red Hat Certified Engineer (RHCE), GCP Why you ll love us: In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to no face-to-face interaction with our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you ll love: Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally. Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences. Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don t worry! Our employee assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family member.

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15.0 - 20.0 years

7 - 11 Lacs

Bengaluru

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Job Title: Maintenance Manager - Electrical & Mechanical (Machine Shop) Department: Maintenance Location: Jigani Near Otis Circle Reporting To: GM Operations Experience Required: 15+ years in Maintenance (Machining Shop - CNC/VMC/HMC), including leadership roles Qualification: B.E./Diploma in Mechanical/Electrical Engineering/Electronics Engineering Job Summary: We are seeking a dynamic Maintenance Manager - Electrical & Mechanical to lead the maintenance operations of our high-precision Machine Shop. The ideal candidate will have strong technical knowledge of CNC machinery, deep expertise in TPM (Total Productive Maintenance) strategy, and hands-on experience with control systems like FANUC, Siemens, HEIDENHAIN. The role requires strong leadership, troubleshooting, and planning skills to ensure minimum downtime and high operational efficiency. Required Skills & Competencies: Strong technical knowledge in mechanical and electrical systems of CNC machines. Proficiency in FANUC and Siemens control systems, programming, and diagnostics. Expertise in TPM implementation and improvement projects. Problem-solving and analytical thinking. Leadership, team management, and communication skills. Hands-on experience in managing utility systems (compressors, DGs, cooling towers, etc.) is an added advantage. Preferred Industry: Automotive / Precision Engineering / Auto Components / Capital Equipment Manufacturing

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5.0 - 8.0 years

4 - 7 Lacs

Chennai

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Job Summary What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system. Job Description Your way to impact As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute- 1. Ensure engineering operations Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible 2. Drive Operational Efficiency Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. 3. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service. 4. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. 5. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. Your day to day Facilitate and automate various engineering and business operations. Quickly and accurately triage reported production issues. Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality. The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. What do you need to bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience with automation and process improvement. Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Drive long term solutions with technology/product teams when appropriate.

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Exploring Operations Jobs in India

The operations job market in India is dynamic and diverse, offering a wide range of opportunities for job seekers. Operations roles are crucial for the smooth functioning of businesses across various industries, making them in high demand in the job market. If you are considering a career in operations in India, here is a comprehensive guide to help you navigate the job landscape.

Top Hiring Locations in India

Here are 5 major cities in India that are actively hiring for operations roles:

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The salary range for operations professionals in India varies based on factors such as experience, location, and industry. On average, entry-level operations professionals can expect to earn between INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10 lakhs per annum.

Career Path

A typical career path in operations may include roles such as Operations Executive, Operations Manager, Senior Operations Manager, and eventually, Head of Operations. Progressing in this field often involves gaining hands-on experience, taking on more responsibilities, and developing leadership skills.

Related Skills

In addition to operations expertise, professionals in this field are often expected to have skills such as data analysis, project management, communication, problem-solving, and decision-making. These skills complement the core operations responsibilities and contribute to overall job performance.

Interview Questions

  • What is your experience with process optimization? (medium)
  • How do you prioritize tasks in a high-pressure environment? (basic)
  • Can you explain a situation where you had to resolve a conflict within a team? (medium)
  • How do you stay updated on industry trends and best practices in operations? (basic)
  • Describe a successful project you managed from start to finish. (medium)
  • What tools or software do you use to streamline operations processes? (basic)
  • How do you ensure compliance with regulatory requirements in your operations role? (medium)
  • Tell us about a time when you had to make a tough decision under uncertainty. (advanced)
  • How do you handle communication with stakeholders from different departments? (medium)
  • What metrics do you track to measure the effectiveness of operations processes? (basic)
  • Can you discuss a situation where you had to manage a team through a significant change? (medium)
  • How do you handle unexpected challenges or disruptions in operations? (medium)
  • Describe a time when you implemented a new system or process to improve operations efficiency. (medium)
  • How do you approach performance evaluation and feedback for your team members? (basic)
  • What strategies do you use to ensure continuous improvement in operations processes? (medium)
  • How do you manage time effectively to meet deadlines in your operations role? (basic)
  • Can you provide an example of a successful cost-saving initiative you implemented? (medium)
  • How do you foster a culture of teamwork and collaboration within your operations team? (basic)
  • What role do data analytics play in your decision-making process for operations management? (medium)
  • Tell us about a time when you had to deal with a difficult vendor or supplier. (medium)
  • How do you handle conflicts between team members in your operations team? (medium)
  • What steps do you take to ensure the safety and security of operations processes? (basic)
  • Describe a situation where you had to manage multiple projects simultaneously. (medium)
  • How do you adapt to changes in the business environment that impact operations? (medium)

Closing Remark

As you explore operations jobs in India, remember to showcase your skills, experience, and passion for the field during interviews. With thorough preparation and confidence in your abilities, you can excel in operations roles and build a successful career in this dynamic and rewarding field. Good luck!

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