2.0 - 8.0 years

0 Lacs

karaikudi, tamil nadu, india

On-site

Fleet Manager Job Description: . Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis . Drive Pickup & Delivery Partners efficiencies assigned at an individual level. . Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. . Improve and maintain promised delivery times for better customer experience. . Conduct classroom/ field training at individual level for better customer experience. . Conduct regular field audits for better compliance among Pickup & Delivery Partners. . Manage and control voluntary attrition and control absconders by conducting regular engagement activities. . Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas. . Ensure excellent customer experience by solving order level escalations. . Support Pickup & Delivery Partners during emergencies and exigencies. Desired Candidate: . Prior experience in process design and operations implementation. . 2-8 years of experience in managing blue collared workers. . Should have a bike and be willing to travel within the city . Should be available to work on Weekends . Knowledge on supervisory techniques to manage, motivate and train blue collared workers. . Should know local geographical area knowledge and should be able to converse in local languages. . The candidate should have entrepreneurial attitude / should be a go-getter . Must have attention to detail and critically think through to resolve problems. . Must have customer service skills and be able to maintain a consistent, high level of service.

Posted 2 weeks ago

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Fleet Manager Swiggy

2.0 - 8.0 years

0 Lacs

madurai, tamil nadu, india

On-site

Posted 2 weeks ago

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