2 Operations Governance Jobs

DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the world's largest internet retailers. Amazon.com Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. We operate retail websites in 21 countries, offering millions of products in more than 40+ categories worldwide, and we still like to work hard, have fun and make history. The Competitor Monitoring Team (CMT) is part of WW pricing & promotions which has teams and processes based in India. The organization is responsible for providing business intelligence & competitive pricing inputs for millions of items sold on Amazon worldwide. Job Description: Senior Program Manager is a key role within CMT team. The leader will own CMT deliverables across business and people metrics through a team size of 100+ employees operating from Bangalore/Chennai(India). Every year, the selection in addition to Amazon catalog (Earth's largest selection) coupled with changing competitive dynamics in the market segment puts the onus on this leader to define scalable and efficient strategies and processes to stay competitive for the business function he/she owns. The leader will work with various business and technology teams working backwards from customer problems by developing operational processes, driving alignment to deliver business results through innovation to deliver positive Customer impact. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, timely and accurate processes to ensure Amazon's price competitiveness by relentlessly managing input & output metrics, drive continuous improvements and hold a process governance. You will manage Manager of managers across Operations Managers, business analytics & program families as well as a large operations staff which will include talent management, coaching, people development, retention, growth and connection metrics. Additionally, you will be responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data, judgments and well authored documents. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support. Ideal candidate Profile: . 8-10 years experience of managing complex business processes at scale. . Good Communication and influencing skills with an ability to deal with a fast-paced environment. . Experience in defining, developing and using metrics to drive the vision and manage the business. . Hands-on experience in operations governance with an ability to work with data and create inferences. . Encourage the culture of self-service in accessing data. . Demonstrated record of team building and execution in a high volume operational environment. . Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. . Must be metrics driven, detail oriented and a vision to scale the business. . Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes. .Ability to work effectively & independently in a fast-paced environment with tight deadlines. . Experience of handling large people organizations, previously should have experience of managing Managers of Managers with skills in hiring and developing leaders. Key job responsibilities Program Management People Manager Tech acumen/Exposure of implementing AI/ML in Operations E-Commerce experience BASIC QUALIFICATIONS - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements - Experience managing teams PREFERRED QUALIFICATIONS - Experience managing, analyzing and communicating results to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

As an Operations & Delivery Leader in the Finance & Accounting (F&A) domain with over 10 years of experience in BPO/Shared Services F&A Operations, you will play a crucial role in leading a multi-process engagement. Your responsibilities will include partnering with Account Managers for business planning & review, coordinating transitions, managing operations, planning governance frameworks, talent planning, financial management, resource optimization, revenue enhancement, and client engagement. In the role of Operations & Delivery Leader, you will work closely with Account Managers to develop account plans, identify growth areas, and ensure alignment. Transition coordination will involve planning infrastructure, technology, and people requirements, reviewing SOWs and MSAs, approving training methodologies, and ensuring readiness. Your role will also encompass operations management, where you will coordinate resource deployment, identify training needs, and ensure compliance with targets. Governance planning will involve creating and implementing internal and external frameworks for monitoring contractual compliance, employee engagement, and performance. As part of talent planning, you will create and cascade scorecards, develop career paths, and succession plans for direct reports. Financial management responsibilities include conducting monthly reviews with BU heads, ensuring profitability, and budgetary alignment through resource optimization. Resource optimization will involve identifying opportunities for work redesign, staff mix, and shift optimization to meet financial targets. Revenue enhancement will require validating and preparing business cases for expanding services within client accounts. Client engagement & CSAT responsibilities will involve engaging with key client stakeholders to enhance customer satisfaction. Your domain expertise should include strong hands-on experience in Record to Report (RTR), Accounts Receivable (AR), and Financial Planning & Analysis (FP&A) areas. Your role as an Operations & Delivery Leader will be critical in driving operational excellence and delivering value to the organization and its clients.,