Operations Executive

Company: ProCare Health Advisors Pvt. Ltd.

Location: Marol, Andheri East, Mumbai (office-based)

Experience: Preferably 1–3 years in home healthcare, hospital coordination, healthcare staffing or manpower operations

About ProCare

ProCare professionally manages patients at home through ICU at Home, nursing, attendant care, physiotherapy and medical equipment services. We serve families across Mumbai, Navi Mumbai and Thane.

About the Role

We are looking for a responsible, organised and proactive Operations Executive to coordinate nurses and attendants, manage deployments, communicate with patient families and ensure smooth daily operations.

Key Responsibilities

• Understand each patient’s care requirements, including location, care needs, duty hours and service start date.
• Source and onboard freelance nurses and attendants through referrals, job platforms, professional networks and training institutes.
• Coordinate document verification, reference checks and skill assessment with the designated team.
• Match available staff to patient requirements, with clinical suitability confirmed by the clinical supervisor.
• Confirm staff availability, assignment location, duty timings, reimbursement and reporting instructions before deployment.
• Explain assignment responsibilities and professional conduct expectations to staff.
• Coordinate introductions between the assigned staff and the patient’s family.
• Track attendance, punctuality, duty completion, leave and handovers.
• Arrange replacements for absences or unsuitable deployments and keep families informed.
• Maintain an active staff database covering skills, preferred locations, availability and performance feedback.
• Handle service concerns calmly, document complaints and escalate clinical or serious operational issues promptly.
• Keep CRM records, deployment trackers and daily reports accurate and up to date.
• Coordinate with clinical, equipment, sales and accounts teams whenever required.
• Build professional relationships with reliable freelancers to encourage repeat assignments.
• Maintain confidentiality of patient, family and staff information at all times.

Candidate Requirements

• Graduate in any discipline; healthcare-related qualifications are an advantage.
• Strong communication in Hindi and working English; Marathi is an advantage.
• Comfortable making calls, following up and managing multiple assignments.
• Working knowledge of Excel, Google Sheets, WhatsApp and basic CRM systems.
• Ability to remain calm during cancellations, complaints and urgent staffing requirements.
• Empathy towards patients and families, with strong ownership of assigned work.
• Willingness to support a roster-based operation, including agreed weekend or escalation duties.

How Success Will Be Measured

• Timely deployment of suitable staff.
• Accurate attendance and assignment records.
• Prompt coordination of replacements.
• Clear communication with families and staff.
• Growth and retention of a dependable freelancer network.
• Timely escalation and follow-through on service concerns.

Why Join ProCare?

Work directly with the management team, take ownership of meaningful healthcare operations and build your career in home patient management.

How to Apply

Apply through Indeed with your updated CV, and mention your current location, relevant experience, expected salary and notice period or earliest joining date.

Office: Raheja Platinum, Marol CHS Road, off Andheri–Kurla Road, Marol, Andheri East, Mumbai 400059

ProCare Health Advisors is an equal opportunity employer. Selection is based solely on relevant experience, skills and suitability for the role.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person