Operations Executive

Job Description

Job Role & Responsibilities: Direct and supervise retail staff across several retail outlets to ensure they meet set objectives. Provide training to retail employees to develop their skills and enhance their job performance. Provide solutions that address performance issues in a timely and effective manner. Monitor the activities of retail outlets to ensure a satisfied customer. Contact store incharge and other retail staff to communicate relevant information. Mentor and motivate sales staff to put in their best in order to achieve financial goals. Develop and implement budget and plans for retail operations. Visit retail stores to ensure efficient and effective management as well as high performance sales. Develop policies for the merchandising of goods in retail stores. Monitor inventory levels to determine the need for stock supply at each retail store. Set and regulate product pricing using results of market and demand analysis. Ensure compliance with health/safety policies and procedures at retail stores. Evaluate operational and financial records to determine sales performance of a retail store. Manage the day-to-day operations of the retail store, including sales, inventory management, customer service, and employee supervision. Develop and implement strategies to improve store performance and achieve sales targets. Ensure the store is visually appealing and well-maintained at all times. Monitor and Analyse key performance indicators (KPIs) to identify areas of improvement and implement corrective actions. Collaborate with marketing and merchandising teams to plan and execute promotional activities, product displays, and events. Maintain accurate records of sales, inventory, and expenses. Handle customer complaints and resolve issues in a timely and satisfactory manner. Monitor market trends and competitors to stay updated on industry developments and adjust strategies accordingly. Ensure compliance with company policies, procedures, and safety guidelines.