Responsibilities Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct. Writes functionally correct software that meets design specifications and technical requirements. Performs manual and partially automated test, release, deploy, and maintenance procedures. Closely monitors products and their dependencies in production to make sure they are running properly; rolls back or resolves system errors as they occur. Raises the visibility of problems with product owners - noting when repetitive. May participate in a team on call rotation. Communicates clearly. Contributes to team planning, reviews, and product feature discussions. Collaborates with their team on ways to make SEs more efficient and ideas for automation. Where needed, adds code comments to explain the reasons for functions. Documents product requirements for debugging, testing, release/deploy, maintenance, and outage recovery. Qualifications 3+ Years of experience as Operations Engineer working for Supply Chain/IBP areas. Can analyze a problem statement using relevant data and metrics. Candidate with O9 or IBP platform technical knowledge is preferred. Able to research techniques or solutions and propose a viable approach. Knows how to create a presentation on work status, solution proposal, idea, etc. Competency in a software language. Able to write code that meets well-defined specifications. Familiar with computer engineering concepts. Some experience working with AWS, Azure, or other cloud solutions (certifications are nice to have, but not required). Understands how to test and release software. Ideally has experience working with CI/CD pipelines). Differentiating Competencies are: Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a can-do attitude and a willingness to take on significant challenges Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying. Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper. Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable. Technical Knowledge and Skills: ServiceNow, O9, Supply chain concepts, FMCG background is preferred.
