30 Operations Coordinator Jobs

Responsibilities Develop and maintain project plans and campaign plans. Assist with creating and maintaining planning documents, reporting and budget documents using PowerPoint presentations and reporting tools eg: Excel Create and manage engaging content in collaboration with the Global team. Project manage campaigns through various Gallagher s Global teams. Develop and maintain collateral for internal and external audiences, ensuring alignment with brand guidelines and business objectives. Analyse and report on the performance of activities to identify improvements and ensure effective outcomes. Assist in delivering group projects and initiatives for Gallagher Benefit Services US. Ensure the Gallagher brand is consistent; ensure the brand is integrated appropriately throughout all collateral and local/regional initiatives (seminars, events, association content, etc.) Collaborate with the team to deliver plans across online and offline channels and thought leadership. Reporting including mid-year reviews Conference Season - support with email sends and attendee lists Various newsletters -. Support with email sends and copy Editorial calendar - support gathering info and inputting for the year. Responsibilities Develop and maintain project plans and campaign plans. Assist with creating and maintaining planning documents, reporting and budget documents using PowerPoint presentations and reporting tools eg: Excel Create and manage engaging content in collaboration with the Global team. Project manage campaigns through various Gallagher s Global teams. Develop and maintain collateral for internal and external audiences, ensuring alignment with brand guidelines and business objectives. Analyse and report on the performance of activities to identify improvements and ensure effective outcomes. Assist in delivering group projects and initiatives for Gallagher Benefit Services US. Ensure the Gallagher brand is consistent; ensure the brand is integrated appropriately throughout all collateral and local/regional initiatives (seminars, events, association content, etc.) Collaborate with the team to deliver plans across online and offline channels and thought leadership. Reporting including mid-year reviews Conference Season - support with email sends and attendee lists Various newsletters -. Support with email sends and copy Editorial calendar - support gathering info and inputting for the year. Qualifications Minimum Required Degree: Bachelor s /Master s degree in Business Administration, Communications or related field, and 5-8 years professional experience Bachelor s or Master s degree / equivalent qualification in Project Management and a strong interest to transition to an operations management and coordination Experience: 5-8 years in relevant role Oversee multiple programs, align with objectives, improve processes Expert program management, strategic leadership, resource allocation Strong technical skills across Microsoft Office Suite Knowledge, Skills and Ability: Proven record of successful project management Experience executing projects that resulted in increased brand visibility and sales leads Strong communication skills Excellent time management and organizational skills Experienced in creating scorecards, dashboards or other relevant reports Experienced in creating plans and managing budgets Experience in delivering compelling campaigns, and other associated sectors Relevant industry experience Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview Gallagher Center of Excellence (GCOE) is seeking to hire an Operations Coordinator / Senior Operations Coordinator for the GCOE Business Enablement vertical. The role Operations Coordinator / Senior Operations Coordinator will be part GCOE Business Enablement vertical and will be of dedicated support to Gallagher Benefits Services , Other Global division. Gallagher Benefit Services US is looking for a dynamic Operations Coordinator / Senior Operations Coordinator to support the delivery of our comprehensive business strategy. In this role, you will provide project management support for US and other Global campaigns. You ll coordinate with various, divisional team members, key stakeholders and central services such as the Art department, content team, web and digital teams to assist in executing engaging campaigns. This role requires someone who is organised, with a keen eye for detail, able to meet deadlines and work successfully in a team environment. How youll make an impact Responsibilities Develop and maintain project plans and campaign plans. Assist with creating and maintaining planning documents, reporting and budget documents using PowerPoint presentations and reporting tools eg: Excel Create and manage engaging content in collaboration with the Global team. Project manage campaigns through various Gallagher s Global teams. Develop and maintain collateral for internal and external audiences, ensuring alignment with brand guidelines and business objectives. Analyse and report on the performance of activities to identify improvements and ensure effective outcomes. Assist in delivering group projects and initiatives for Gallagher Benefit Services US. Ensure the Gallagher brand is consistent; ensure the brand is integrated appropriately throughout all collateral and local/regional initiatives (seminars, events, association content, etc.) Collaborate with the team to deliver plans across online and offline channels and thought leadership. Reporting including mid-year reviews Conference Season - support with email sends and attendee lists Various newsletters -. Support with email sends and copy Editorial calendar - support gathering info and inputting for the year. About you Qualifications Minimum Required Degree: Bachelor s /Master s degree in Business Administration, Communications or related field, and 5-8 years professional experience Bachelor s or Master s degree / equivalent qualification in Project Management and a strong interest to transition to an operations management and coordination Experience: 5-8 years in relevant role Oversee multiple programs, align with objectives, improve processes Expert program management, strategic leadership, resource allocation Strong technical skills across Microsoft Office Suite Knowledge, Skills and Ability: Proven record of successful project management Experience executing projects that resulted in increased brand visibility and sales leads Strong communication skills Excellent time management and organizational skills Experienced in creating scorecards, dashboards or other relevant reports Experienced in creating plans and managing budgets Experience in delivering compelling campaigns, and other associated sectors Relevant industry experience

Minimum of 3 years experience in an office support, administration, or coordination role, ideally within a fast-paced, dynamic environment such as a startup or scale-up. Proven ability to manage multiple tasks efficiently, demonstrating strong organisational skills and attention to detail. Experience liaising with vendors, managing office supplies, and coordinating logistics to ensure smooth day-to-day operations. Strong interpersonal skills with a personable, can-do attitude and the ability to build positive relationships across teams. Proactive mindset with a willingness to take ownership, solve problems independently, and adapt to changing priorities. Basic knowledge of health and safety compliance and office environment management is a plus, with training provided as needed. Proficiency in Microsoft Office, particularly PowerPoint and Word, with comfortable written and verbal communication skills. Familiarity with the Pune market, including local vendors and service providers, is highly desirable. Ability to work onsite at least four days a week, collaborating closely with the India team and supporting broader business needs. A relevant bachelors degree or equivalent qualification, demonstrating strong problem-solving and independent working capabilities.

In this role, you will handle Oceanfreight shipments to full satisfaction of customers and our network alike. Ensures the handling of the shipments in an economical way as we'll as in line with corporate instructions to maximize gross profit (GP). Builds relationships with carriers and customers to obtain more shipments and impeccable service. Ensures accurate and timely data update into our operations system. Main Tasks / Key Activities Responsible for day to day coordination, execution and tracking of Ocean import, export as we'll as transshipments. Liaise with oversea offices and agents. Prepare of essential shipping documentation on a daily basis. Follow up and updating customers on their import/export shipments. Communicate with carriers, terminals, customs brokers, truckers and oversea agents. Ensure all shipment documentations are compliant with customs rules and regulations. Maintain effective relationships with clients, carriers, forwarders, customs etc And ensure an impeccable service. Troubleshoot challenges that might affect the operational activities. Complete customs clearances and ensure full compliance to any relevant regulations . Manage documentation flows;operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, licenses etc Coordinate the collection/delivery processes and manage this until the final destination according to customers requirements. Work in a small, harmonized team and cover all aspects of the forwarding process. Other ad-hoc tasks, urgent duties and projects as we'll as assignment

We are looking for similar experience for the logistic coordinator position for Bangalore. Eligibility Criteria: Minimum Qualification : Graduate but MBA will get first preference etc. Experience . : Min. 2-3 Years. Industry : Logistic Industry. Required Candidate profile Notice Period: 15 days or Immediate joiner. Only Male Candidates can apply. if interested, please share your CV to shweta@hireindians.com or call +91 90040 09700

Job Description Job Overview Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e.g., coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team." Qualifications Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients.

POSITION RESPONSIBILITIES / REQUIREMENTS: Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Position Description Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of per technician trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Yearly reporting on technician per branch and State of Service trends. Annual leave planning of technicians Plan, if any on Overtime (OT) work and trend of OT per week per technician KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment EDUCATIONAL / OTHER REQUIREMENTS Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager

Job Overview Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e.g., coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team." Qualifications Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

We need the operation staff for Jorhat office and below are the key areas. 1. Flight Operations Coordinator 2. Hotel Operations 3. Tour Operations 4. Ground Operations 5. Customer Service Representative 6. Emergency Response Coordinator 7. Files maintainer and file closer 8. Domestic and International destination knowledge 9. Documents and payment collections

About ThinkStartup ThinkStartup is a fast-growing education innovation company dedicated to nurturing the entrepreneurial mindset in school students. We work closely with educational institutions to deliver high-impact programs, workshops, and bootcamps, helping shape the next generation of changemakers. To know more, visit our website: www.thinkstartup.in Were Hiring: Academic Operations at ThinkStartup Job Title: Academic Operations Location: On-Site (Gurgaon) Experience Required : 13 Years or more Department: Academic & Program Management Company: ThinkStartup Communication Skills : Should have great communication skills Job Summary: We are looking for a dynamic and detail-oriented Academic Operations with 23 years of experience to join our growing team. The ideal candidate will manage and streamline academic program operations, coordinate with internal and external stakeholders, and ensure high-quality delivery of our academic initiatives. Responsibilities: Coordinate end-to-end execution of academic programs, workshops, and bootcamps. Liaise with mentors, trainers, and partner schools to schedule sessions and ensure smooth delivery. Maintain and update academic schedules, reports, and dashboards. Connect with the schools for the discussion Monitor program progress, student engagement, and trainer effectiveness. Ensure timely communication with students, schools, and parents where required. Manage digital tools used for academic delivery (Google Classroom, Zoom, LMS platforms, etc.). Qualification: Bachelor's degree (preferably in Education, Business, or a related field). 23 years of experience in academic coordination, education operations, or program management. Strong organizational and multitasking skills. Excellent communication and stakeholder management abilities. Minimum qualification graduations. Why Join Us? Be part of a purpose-driven team building the entrepreneurial future of young minds. Opportunity to grow in a dynamic and innovation-led workplace. Flexible work environment with a passionate and collaborative culture. To Apply Send your resume to hr@thinkstartup.in or WhatsApp on 9717082335.

Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (eg, coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team Qualifications Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure Excellent organizational, communication, leadership and computer skills Ability to exercise excellent attention to detail Ability to act independently and with initiative required to resolving problems Ability to establish and maintain effective working relationships with coworkers, managers and clients Medical terminology exposure Excellent organizational, communication, leadership and computer skills Ability to exercise excellent attention to detail Ability to act independently and with initiative required to resolving problems Ability to establish and maintain effective working relationships with coworkers, managers and clients

Rentokil Initial: Find out more on careers.rentokil-initial.com Our family of businesses: GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiat

POS-12419 People Ops Coordinator - Partnerships Working hours - 12PM - 9PM IST HubSpot is looking for a People Operations Coordinator to join our People Operations team. In this role, you will be collaborating with the wider People Operations team to ensure a truly unique & remarkable employee experience for each and every individual. This position is ideal for someone who has a passion for helping others, great attention to detail, and an interest in growing their career within the People space. As a trusted member of the People Operations team, you will be the key to ensuring the successful launch of People initiatives, and is focused on day-to-day People Operations and the employee experience which includes on-boarding, benefits, process improvement, and communications. You will be a main point of contact to help HubSpot grow better. If youre a team player and want to join a truly global People Operations team this is the role for you. In this role you will get to: Provide a remarkable employee experience by Managing Tier 1 cases from our People email in-boxes, addressing employees requests and triaging with other functions as appropriate. Act as the first point of contact for employee relations inquiries, connecting employees with the Employee Relations team as needed. Effectively handle inbox traffic, consistently meeting organizational KPI standards such as SLA and quality. Offer support to employees and work together with the broader People Operations team and other departments to guarantee an outstanding employee experience. Process transactions in the HRIS with focus on accuracy and completeness. Act as DRI for one of our key processes. Review "As Is" People Ops transactions and reporting processes with a continuous improvement and automation mindset, submit 1+ recommendations per month on whether changes, including further automation, can be made to improve the process and partner with cross functional teams on implementation. In partnership with the HRIS team, identify opportunities to improve and automate People Ops processes. Collaborate in entry-level cross-functional projects in support of our key priorities. Maintain online employee records and conduct audits as needed to ensure compliance To Excel in this role you will need to have: 2+ years of experience as an People Ops coordinator or relevant human resources position Experience in INVOL TERM Customer service orientation with high attention to detail and follow through People Operations experience partnering with People functions (Compensation, Payroll, etc). Experience with HRIS systems (e.g.Workday) Possesses strong organizational abilities; experience within a global team setting is preferred. Capable of efficiently managing and prioritizing multiple assignments and competing deadlines in a rapidly changing environment. Ability to handle sensitive situations and consistently exercise good judgment in dealing with a variety of sensitive situations and issues Candidate must be based out of Bangalore, India We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don t hesitate to apply we d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. At HubSpot, we value both flexibility and connection. Whether you re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Germany Applicants: (m/f/d) - link to HubSpots Career Diversity page here . India Applicants: link to HubSpot Indias equal opportunity policy here . About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. We re also building a company culture that empowers people to do their best work. If that sounds like something you d like to be part of, we d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpots Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot s use of your personal information.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) Maintain high integrity and accuracy of ATS (Greenhouse) data Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS Complete reference checks for candidates at the offer stage as needed Qualifications: Bachelor s degree or equivalent work experience 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred Ability to work in office from our Bengaluru office four (4) days per week Exposure to Applicant Tracking System (ATS) Fast-growing startup experience preferred Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (eg, coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team. Qualifications Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure Excellent organizational, communication, leadership and computer skills Ability to exercise excellent attention to detail Ability to act independently and with initiative required to resolving problems Ability to establish and maintain effective working relationships with coworkers, managers and clients Medical terminology exposure Excellent organizational, communication, leadership and computer skills Ability to exercise excellent attention to detail Ability to act independently and with initiative required to resolving problems Ability to establish and maintain effective working relationships with coworkers, managers and clients

To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiat

The role involves order processing, documentation management, logistics coordination, and compliance verification to facilitate seamless product delivery to Italy and other customers. Key Responsibilities: Assist the BU Operations Coordinator with administrative tasks. Ensure all orders are accurately entered into SAP . Prepare quotations and manage supply logistics documents . Verify and ensure compliance with all administrative and legal requirements , including VAT, customs duties, and EPGC license . Support in the preparation and verification of import/export documentation . Required Skills & Qualifications: Educational Background : Administrative or related field. Experience : Prior experience in operations, logistics, or administrative support is preferred. Technical Skills : Proficiency in SAP and handling import/export documentation . Language Skills : Strong English communication skills (verbal & written) . This role provides an excellent opportunity to work in an international business environment , ensuring smooth logistics and compliance operations. If you are organized, proactive, and have strong attention to detail, we encourage you to apply. Key Skills : Documents Supply Chain Logistic Quotation Quotation

Job Description : To manage and maintain daily operational requests, approvals received from management, Sales teams, and clients To keep an updated Project Status dashboard that tracks new requests, ongoing tasks, and pending approvals. To document and execute on all instructions received via email, WhatsApp, and Odoo ERP. To regularly follow up on pending tasks with stakeholders to ensure timely completion. To assist in creating and editing CAD drawings for elevators and escalators using AutoCAD tools To coordinate with the Installation Team by gathering site surveys, pending point requests, and customer transmittal. To document all inputs received from the Installation manager and the team. To ensure that all approved sales-related documents are accurately prepared and submitted to clients on time To enable process improvement and ERP utilization. Work Location : Chennai Work From Office : Monday- Friday and alternate Saturdays Work Timings :10.30 a.m to 7.30 p.m Immediate Joiners only Eligiblity : Any Bachelors degree preferably with Operations and Management Background. Experience: 2-5 years in operations coordination/ administrative support, or related engineering roles. Proficiency in Word, Excel, PDF conversion,task tracking software Auto CAD Expertise Experience using Odoo ERP or similar platforms is a strong advantage. Strong documentation and organizational skills. Highly detail-oriented with excellent time management and communication skills

Job Overview: Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions: Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e.g., coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team." Qualifications: Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

: Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions: Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (e. g. , coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team. " Qualifications: Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs. iqvia. com

POSITION RESPONSIBILITIES / REQUIREMENTS: Service Planner is an important anchor person in the branch who is accountable for planning,scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Position Description Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of per technician trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Yearly reporting on technician per branch and State of Service trends. Annual leave planning of technicians Plan, if any on Overtime (OT) work and trend of OT per week per technician KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment EDUCATIONAL / OTHER REQUIREMENTS Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager

Description About Us Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. Job Overview The Enrollment Services Financial Operations Coordinator provides overall administrative and operational support to the Global Enrollment Services team and our portfolio of partnerships. This role interacts with the Enrollment Management Team, program staff, the finance team and students. The Enrollment Services Financial Operations Coordinator is the main point of contact for all students refund inquiries. This role reports to the Senior Director, Enrollment Services. The Enrollment Services Financial Operations Coordinator is customer service oriented who is highly organized with strong attention to detail. He/She/They has excellent oral and written communication skills, is comfortable multitasking, changing priorities to fit business needs, and manages time efficiently. Essential Functions Finance and Administrative Support Monitor the refunds inbox to address all student, agent and team queries related to refunds and ensuring the inbox is organized and solutions and responses are provided in a timely manner Review all incoming refund requests and evaluate student accounts to determine refund eligibility and communicate decision in a timely manner to the student/agent/internal advisor Process and submit all approved refund requests to the finance department for refunds to be initiated Serve as the Enrollment Services point of contact for students and others on refund queries Support the Enrollment Services team in the outreach and follow-up with students who have inactive applications to determine refund eligibility and action as needed Regularly review the FlyWire Portal for guaranteed payments and update student records accordingly to confirm payment receipt Support the Enrollment Services team on all student-facing initiatives related to payments and refunds Regularly review and report out on payment status for upcoming enrollment intakes Collaborate with marketing, finance and enrollment services to develop and implement payment collection campaigns as needed Support with the planning and implementation of early payment campaign initiatives Review and evaluate incoming payments as part of payment campaigns/initiatives and update records/apply discounts as required to those who qualify Generate updated statement of fees for students for the enrollment services team as requested Monitor payment status to ensure funds are being received and not misdirected or returned Minimum Qualifications Bachelor s degree in a business-related field 1+ years of experience in finance or accounting Proficiency with Microsoft Office Suite, primarily Excel Preferred Qualifications 1+ years of office management experience Experience with Salesforce, NetSuite, or similar Customer Relationship Management (CRM) software Experience working successfully with non-native English speakers Application Process To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. Security Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures Take responsibility for any Shorelight assets assigned to you Promptly report any security events, incidents or weaknesses to Shorelight Security Background Check Required--Education, Criminal, Identity Shorelight is an Equal Opportunity Employer.

Overview About Business Unit: From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs. Why we are looking for you: As an Operations Coordinator, you ll be at the front line of client support, ensuring smooth operational processes and delivering outstanding service. This entry-level role is perfect for someone energetic and eager to learn the ins and outs of Affiliate Program operations. Responsibilities What you will do: Frontline Support: Provide exceptional client support, addressing inquiries and resolving issues swiftly and effectively through various support channels. Process Assistant: Assist in managing key operational processes, ensuring tasks are completed efficiently and accurately. Campaign Assistant: Support digital and affiliate marketing campaign execution with asset management and coordination. Communication Liaison: Maintain open and effective communication with clients, understanding their needs and ensuring satisfaction. Documentation Contributor: Help in creating and updating client support documentation to enhance team resources and client experience. Qualifications Bachelor s Degree or equivalent work experience. Excellent customer service skills, ideally with 1 year of experience in a client-facing role. Experience in digital marketing domain is preferred. Basic knowledge of affiliate marketing. Proficiency with Microsoft Office (Excel, Word, and PowerPoint). Strong organizational skills and attention to detail. Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment. Eager to learn and develop in a fast-paced environment with the ability to adapt quickly. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That s why our work-world, aptly named YOUniverse is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation s

Provide basic and some comprehensive data management expertise to the Clinical Data Management (CDM) team to provide efficient, quality data management products that meet customer needs. May also undertake team leadership activities under the supervision of the Data Operations Coordinator (DOC), Data Team Lead (DTL), or Functional Manager. Essential Functions: Serve as a Data Operations Coordinator (DOC) for one protocol with less then 5 operations staff (excludes DE) or 15+ easy to moderately complex central laboratory studies, or serve in a leadership role in a specific data management task (eg, coder, tester or database designer for technologies that dont require extensive programming expertise) with guidance. May serve in the role of back-up to a DOC or DTL. May conduct data review. May write and resolve data clarifications. May lead database audit team. May develop and test databases and edit specifications. May perform testing of programming. May perform clinical data coding. Understand and comply with core operating procedures and working instructions. Meet objectives as assigned. Develop and maintain good communications and working relationships with CDM team. Qualifications: Bachelors Degree Clinical, biological or mathematical sciences, or related field Req Equivalent combination of education, training and experience in lieu of degree. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Medical terminology exposure. Excellent organizational, communication, leadership and computer skills. Ability to exercise excellent attention to detail. Ability to act independently and with initiative required to resolving problems. Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Rentokil Initial: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com Our family of businesses: Rentokil Pest Control is the world s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India. Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advant