Operations Associate

Operations Associate

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Responsibilities

• Assisting in the management of a service operations team or unit for a geographical area in the operation, delivery and execution of internal business services, technological services and transformation resources
• Assisting in internal business operations is executed in accordance with prevailing rules, blueprint and design principles
• Assisting in the management of developmental activity for team members and managing their work schedules to ensure optimum coverage for stakeholders
• Supporting colleagues to ensure a cost-efficient service delivery proposition for the remit area, whilst maintaining Service Level Agreements
• Assisting in achieving continuous improvements in efficiency of service provision and cost effectiveness of operations.
• Provide support to multiple teams and operations that provide services to internal customers
• Excellent communication, negotiation, and interpersonal skills
  

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