Operations Analytics & Support Manager

About Ceres India

Ceres India (Ceres Environmental India Pvt. Ltd.) serves as the Global Capabilities Centre for Ceres Global, embodying strategic value, innovation, and operational excellence. With a highly skilled and diverse team, Ceres India drives efficiency and delivers exceptional support services across global operations.

Driven by Purpose, Powered by People

At Ceres India, you're more than just an employee you're part of a team with a purpose and a meaningful mission. Every team member plays a vital role in restoring hope, helping communities recover and rebuild.

We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, growth opportunities, travel, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you'll fit right in. We don't just respond to challenges; we rise to them.

What We Are Looking For

We are seeking an Emergency Response Division who will oversee the India-based Operations Analytics & Emergency Response Division Support function. The role plays a critical part in daily U.S. field operations, ensuring high-quality equipment tracking, telematics integration, performance metrics & operational analytics, cost tracking & billing, GIS support. This position will lead a multi-skilled team of analysts and serve as the central point of coordination between U.S. Operations, Equipment, Billing, and India support functions.

Success in the first 12 months includes:

• Building accurate and reliable operational dashboards
• Strengthening daily U.S.India communication
• Improving telematics accuracy and equipment tracking
• Reducing billing discrepancies and increasing data transparency

What You Will Do

• Lead and manage the India-based ERD /OAS team supporting U.S. field operations.
• Coordinate daily with U.S. Operations Directors, Field Supervisors, Emergency Response Division leaders, and Equipment Managers.
• Produce analytics on equipment utilization and project inventory, load counts, volumetrics, productivity cycles, downtime, and field progress.

• Mentor and guide analysts to ensure quality, alignment, and timely delivery of outputs.

• Manage end-to-end equipment tracking and integrate telematics data from Samsara, VisionLink, and Qtanium.
• Diagnose discrepancies across GPS, engine hours, and operational movement logs.
• Prepare data packages and actionable insights for U.S. leadership during deployments.
• Support billing teams with GPS route verification, haul-distance validation, and ticket reconciliation.
• Build and maintain operational dashboards, automations, and reporting tools.
• Develop and validate GIS layers such as polygons, buffers, haul routes, and operational zones.

Required Qualifications

• Bachelor's degree in GIS, Geography, Engineering, Data Science, Operations, or related fields.
• 810 years of experience in operations analytics, ERD/GIS support, telematics, or equipment operations.
• Proven ability to interpret telematics data and troubleshoot discrepancies.
• Strong analytical, communication, and stakeholder management skills.
• Proficiency in ArcGIS, QGIS, and operational mapping concepts.
• Experience working with global or field-based teams.

What to Expect

This role requires daily collaboration with U.S.-based operations teams, frequent alignment meetings, and responsiveness to field requirements across time zones. You can expect a blend of structured reporting and fast-paced operational decision-making. A significant portion of the role involves validating telematics data, troubleshooting equipment tracking issues, and ensuring the accuracy of operational dashboards and billing evidence.

Work will involve leading analysts, managing deliverables, maintaining dashboards, reconciling movement logs, and supporting live operations during emergency deployments. The environment values precision, agility, communication, and strong cross-functional alignment.

Why Join Ceres India

At Ceres India, you won't just have a jobyou'll have a mission. Your work will directly influence the speed and strength of community recovery after disasters.

We offer:

• A collaborative, mission-driven culture
• Opportunities for professional growth and advancement
• The chance to make a lasting, meaningful difference