114 Operations Analyst Jobs - Page 4

Job Description Job Title Regulatory Reporting Operations Analyst Location Pune, India Role Description We are seeking a highly motivated and detail-oriented Operations Analyst to join our Regulatory Reporting team. The role is to perform several key functions that support and control the business in complying with a number of regulatory requirements Executing assigned Regulatory Reporting production activities. Ensure 4 eye principal is being followed in the team. Conduct spot checks to ensure and document adherence. Maintain up to date process manuals and process reviews. Manage queries within team and resolve them with help of onshore colleagues if required. Assist manager in reviewing process changes and update procedures. Plan back up for team during their leaves. Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business. Maintain clear and prompt communication with departments like risk, front office, and performance measurement, IT etc. Ensure teamwork culture is practiced. Get involved in process improvement projects driven by the management. Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc) What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. (KOP). The Operation Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. You needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs. You should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified. Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference. Should take responsibility and act as backup for the team colleagues in their absence and share best practices with the team. To escalates unusual activity (new client activity, slow systems, delayed approvals, deviations form KOP). Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager. To communicate with the stakeholders to share any process specific updates or to escalate any issues. Stay updated on basic regulatory requirements and changes with support from training provided by organization. Your skills and experience Basic understanding of Regulatory Reporting & Asset Management. Should have 0-2 years of experience. (Regulatory experience (MIFID, EMIR, etc. would be beneficial). Knowledge & usage of applications/ tools like Aladdin, Bloomberg would be an added advantage. Good communication (verbal & written) and interpersonal skills. Willingness to take on responsibility, priorities work and mange time effectively and learn new tasks. Sound desktop PC skills including Microsoft Office. Basic German Language knowledge would be beneficial. Ability to work quick and accurately, even under tight deadlines. Team-playing skills and flexibility in working hours. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm

Responsible for daily Production Support functions for suite of applications or products Work with Front-Line Analysts to troubleshoot complex technical issues. Fix production issues by analyzing logs, configurations, SQL queries, stored procedures, monitoring tools and so on (2+ years of coding experience is preferred) Ensure that all incidents related to the supported applications are resolved in a timely manner. Solve production down situations under tight SLA deadlines Escalate Major Incidents to the Incident/Service Account Manager Takes steps to reduce recurring issues in production. Provide details of recurring issues and influence the respective resolver to for permanent fix. Escalate if there are delays in permanent fix Develop deep understanding of the underlying technical architecture and the product modules Document SOP, Operations Handbook, troubleshooting steps and service restoration details After hours / On-call support (Rostered)

Job Description Job Title Operations Analyst, NCT Location Pune, India Role Description We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Account Freeze/Unfreeze Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system. Signature Validation and Updation Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Ensure compliance with all regulatory and internal policies. Handle any other Adhoc projects/tasks/activities assigned by the supervisor. Ensure all your key deliverables are completed on a timely manner without any escalations. Your skills and experience German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan). At least 2 - 4 years experience in German language process. Good communication skills and can interact independently with various stakeholders. Willing to work in Multiple/ rotational Shifts. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

The primary responsibility for the position is to cross check all the records entered for the applicants who apply for jobs with our Clients in US. Perform online research on criminal records. Quality check Follow quality guidelines and also achieve the targets set by the Team Leader. Follow the IT Policy and Data Security guidelines. Skills / Knowledge: Typing speed of 25 to 30 wpm / 90% accuracy. Ability to comprehend articulate Willingness to work in night shifts/rotational shifts Good communication skill High Customer Service orientation Eye for Detail Education: Graduation mandatory

Seeking applicants who have a passion for delighting customers, are comfortable bridging a role where you are communicating directly with a customer, while maintaining a back-office productivity focused role. Must love solving problems, building rapport with customers (internal + external), and are good with processes that are not always driven by a SOP, rather driven by critical thinking. Candidate should love working a fast paced and entrepreneurial environment with flexibility to have adjusted priorities that are determined by the customer. The mentality that We work to save our customers. We say yes more than we say no is necessary. Join us if you like the client and operations fulfillment this unique opportunity is a great blend between two worlds that don t normally intersect. Responsibilities: Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions. Support Open Order Management activities. Must be a critical thinker, able to navigate through a problem or steps in a process without a SOP. Has an aptitude for highly technical and complex workflow environments. Is comfortable straddling an external customer and internal customers Can take feedback well and let feedback drive improvements in day-to-day work Will be responsible for managing inbound candidate phone calls: Must work from a professional environment with the ability and willingness to be logged onto phones to directly interface with candidate calls Will be responsible for managing inbound customer emails: Must be an effective communicator, with the ability to build rapport and de-escalate customer situations. Can influence, partner and be effective in working with many internal teams to get the job done. Is nimble, agile, comfortable with change, learning new things Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Conduct client needs analysis presentations to management as requested Conduct and deliver additional projects as assigned by manager Handle additional responsibilities outside of standard daily support tasks. Taking ownership and driving client projects from beginning to end Assists with training of new employees Qualification Experience: - Minimum UG required - 1.5 yrs of experience in an International BPO/KPO or similar role Skills Required: Must be able to analyze a situation and respond quickly in a courteous and professional manner Must have excellent written verbal communication skills. Capable of handling a large number of calls and e-mails An individual who does well under pressure with time-sensitive projects Good interpersonal skills and critical thinking Ability to handle escalated issues in a timely and professional manner and remain calm.

We're hiring a Business Operations Analyst to drive operational efficiency, support sales, and enable data-driven decisions. You'll manage sales ops, track KPIs, optimize data systems, and collaborate with cross-functional teams to boost performance.

HSBC is one of the largest banking and financial services organization in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Business Support Analyst Operations Principal responsibilities Gather, identify and document business requirements for Procurement data team deliverables, supporting the users in drawing out clear and concise requirements. Understand business needs relating to a change request or new development and being able to translate these requirements simply to the technical and non technical users. Work to an Agile methodology, ensuring deliverables are prioritized effectively. Focus on improvements in data management and data quality to support global information management reporting, compliance, and business strategy initiatives. Drives the development of data driven analyses to manage growth, streamline existing processes for all stages of the Procurement lifecycle, supporting all initiatives. Oversee the implementation, testing, and deployment of solutions to business. Ensuring end to end documentation and all agreed data artefacts (Functions, Specifications, BRDs) are complete, accurate and fit for purpose, maintaining Process and Procedure documents. Monitor adherence to data management standards and governance. Requirements Understanding of Procurement life cycle and awareness of Procurement applications, application of same on data and analysis Proficient in SQL, ETL framework, Alteryx, Python, GCP, Qlik sense preferred. Experience with business tools like JIRA, Confluence. Strong coding and analysis skills, by using SQL/Python. Familiarity with Big query concepts and subjects and an ability to up skill in the future. Exposure to data visualization technologies such as Looker, Qlik (desirable). Think critically and analytically to solve problems and make data driven decisions, Proven experience on Business Analysis Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes Oxley Requirements) as applicable for the Business / Function Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Support Activities 1. Provide functional support for client queries/issues 2. Coordinate with support/dev engineers on issue resolution 3. Communicate with clients via email Non-Support Activities 1. Assist with new client onboarding and implementations 2. Coordinate with the Product Development team to build test cases for new features 3. Perform sanity testing and replicate client data 4. Run, execute, and update test case scenarios

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there s no better time to join the Extreme team. Sr. Sales Operations Rep, Global Distribution Sales Operations Duties and Responsibilities Supporting: Global Distribution Sales Operations, reporting into Senior Manager, Global Distribution Operations Education: Bachelor s degree or similar in process management, business, data management and analytics, operations research, or related field. Job Description The Distribution Operations rep will provide support to the Regional Distribution Sales Operations Managers. Handling tactical and analytical activities. Including the following: E2open exception handling E2open breakage management Internal/External partner communication Quarter ends POS and Backlog correction management Identify/solution recurring exceptions through assessment/change Revenue and Sales Operation validation/correction request handling Weekly global Distribution analytics reporting Operations Analyst Requirements and Qualifications Bachelor s degree or similar in process management, business, data management and analytics, operations research, or related field. 5 years experience in an operations analyst role, or in a related position Able to analyze complex data sets using a variety of software and tools Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Able to analyze data and statistics and translate results into better solutions Excellent verbal and written communication skills in English Extremely detail oriented independent work style Experienced with European culture Extreme Networks, Inc. ( EXTR ) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extremes website or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on protected categories, Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

As a Loan Origination Specialist - Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Interpret, Understand, Review, Prepare Legal loan documents & process transactions as per SLA Perform Entity, Collateral due diligence to comply with the regulatory requirements Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

As a Fund Accounting Operations Analyst within our dynamic team, you will ensure accurate and timely processing of deliverables, adhere to procedures and controls, and maintain financial market knowledge. You will have the opportunity to participate in process improvements, compile departmental KPIs, support managers in projects, and facilitate client and regulatory reporting. This role provides a unique opportunity to enhance your skills and grow within our organization. Job Responsibilities Ensure accurate and timely processing of all deliverables on the Depositary Records to the highest individual and team standards and in accordance with the applicable procedures, policies, checklists Escalate with urgency any instructions that are unclear or cannot be processed in a timely manner to the appropriate party for clarification. Adhere to internal procedures & controls to ensure 4-eyes principle is applied at all times. Receive, investigate and respond to internal queries in a timely and accurate manner. Demonstrate and apply thorough awareness and knowledge of financial markets. Actively participate in the creation and maintenance of procedures and process improvements. Contribute towards the timely and accurate compilation of departmental KPIs on a daily basis. Support the Managers by engaging in internal projects and testing as required. Facilitate the completion of regular and ad-hoc client, investor and regulatory reporting requirements in a timely, accurate and professional manner for submission to Manager. Support Manager through investigation / analysis and provision of relevant data, to resolve client queries as required. Required qualifications, capabilities and skills At least 1 year of experience in recon, fund accounting, financial reporting, or financial statement audit, with a focus on quality-driven processes. Self-starter with the ability to work independently and learn quickly. Proactive in identifying and escalating potential risks, with strong problem-solving skills. Capable of working under pressure in a high-volume environment, while being flexible and meeting tight deadlines. Able to work accurately and efficiently with minimal supervision, adhering to control procedures. Strong team player with excellent communication and interpersonal skills, able to build relationships across locations. Highly proficient in Microsoft Office, including Word, Excel, Access, and Outlook, with fluency in written and spoken English.

Technical/functional knowledge in Intercompany Accounting, Closing and reporting process area Handle various types of intercompany transactions such as sales of products, Transfer pricing agreement (TPA) transactions, services, inventory sales/purchases, cost allocations, royalties, Inhouse banking transactions. Ensure that accruals are properly recorded and analyzed Preparation of Journal Entries Supporting schedule Perform Support monthly and quarterly close activities of multiple entities Analysis of the various accounts and variances per legal entities, obtain explanation on deviations and prepare a summarized reporting on a monthly basis within scheduled time Preparation monthly Intercompany reconciliations clearance of reconciling/aged/disputed items. Hands on experience in submission of trial balance in HFM. Identify drive process improvement, standardization opportunities in of processes and tasks across the team. Acting as a key contact for local teams for record-to-report related questions Ensuring that accounting books and records comply with accounting policies and regulations Provide supporting documents and explanations for all internal and external audit as and when required Knowledge on Accounts payable (AP) and Accounts receivable (AR) books. Your experience and qualifications University education in Accounting or Finance required Masters degree is preferred Minimum experience of 3+ years of closing reporting, Intercompany experience Preferably familiar with USGAAP Working knowledge of internal controls Good working knowledge of SAP Good understanding of accounting processes and can follow accounting policies Good analytical skills and have hands on experience on working clearance of reconciling items Fluent verbal and written communication in English Experience in a multinational firm or within a GBS (Global Business Service) is preferred Hands-on and proactive; strong organizational skills Accustomed to working with deadlines, in a dynamic environment Results driven and service oriented to internal and external customers Excellent collaboration with colleagues within the local organization and with the colleagues of the global business service to support the overall Finance department s goals and objectives Flexible and able to work in a changing environment Strong focus on improvement opportunities Want to work in a new (to be) established team Process documentations and certifications will have to ensure that all process are appropriately documented and periodically certified by team members on regular basis The individuals must have hands on experience in preparing process flows

Job Description Job Purpose As a Mainframe Systems Operations Analyst within the Operations and Technology teams at Intercontinental Exchange (NYSE:ICE), you will be responsible for monitoring and managing processes, jobs, and batches on IBM Mainframes. Your role is crucial in ensuring the smooth operation of our mainframe systems, investigating and resolving issues, and maintaining high standards of performance and reliability. You will work closely with team members to support our global market infrastructure, enabling customers to manage risk and make informed decisions. Responsibilities Mainframe Console Management: Monitor and control a mainframe console to process and complete jobs. Error Investigation: Investigate error conditions in job/computer processing, equipment malfunction, and network (on-line) performance. Standard Procedures: Invoke standard procedures in response to job abends or other process issues. Preventive Maintenance: Set up, prepare, operate, and perform preventive maintenance monitoring on IBM Mainframes. Network Control: Control and monitor the on-line network from the central network control center. Additional Duties: Perform other related duties as assigned by management. Knowledge and Experience General IT Experience: Minimum of 1-3 years of general IT experience. IBM Mainframe Experience: Minimum of 1-3 years with IBM operating systems and IBM Mainframe. Batch Processing: Experience working in a high-volume batch processing environment. Technical Abilities and Skills Requirements TSO/ISPF: Experience with TSO/ISPF. IBM HMC: Knowledge of IBM HMC computer operating procedures. Operator Procedures: Knowledge of operator procedures for applications and operating system software. JCL: Experience with JCL, break fix, etc. Peripheral Equipment: Knowledge of off-line and peripheral equipment operation and maintenance. Central Console Control: Skill in controlling processing through a central console and maintaining production operations. Technical Instructions: Skill in following oral and written technical instructions and maintaining records. Communication: Ability to communicate effectively verbally and in writing. Interpersonal Skills: Ability to establish and maintain effective working relationships with employees, internal and external customers. Tape Management Software: Experience using tape management software. Monitoring Tools: Familiarity with monitoring tools including IBM OmegaMon, Spectrum, and/or BigPanda. Preferred Skills Interpersonal Skills: Demonstrates strong interpersonal skills and is at ease working with many different teams. Schedule This role offers work from home flexibility of one day per week.

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. The Travel and Expense Operations Analyst will help support end-to-end procure-to-pay continuous improvement and process excellence. This problem solving, process-oriented and outcome-based role is integral to the success of Couchbase s purchasing, travel expense (TE), and supplier programs. The ideal candidate will have project or program management experience, high attention to detail, and customer service skills. This is a great opportunity for an individual seeking an impactful and collaborative role. What you will do: General Responsibilities Support the development and ongoing maintenance of procure-to-pay, including travel policies, processes and procedures Maintain KPI and metric dashboards to measure program success Create and distribute periodic and ad hoc reports for internal teams Support the continuous improvement of the Procurement function TE Serve as primary support for TE process and policy questions, including developing and facilitating workforce training System administration of the Navan platform Support relationship with Navan Establish relationships with preferred travel providers to drive cost savings in TE Ensure proper escalations between Accounting, Procurement and Navan Supplier Programs Project management of Couchbase s Supplier programs, including reporting, engagement plan, and vendor outreach Ownership of Procurement s Supplier databases in Coupa Assess opportunities for Couchbase to participate in various global diversity councils and own relationship Compliance Daily support of compliance activities and projects for Procurement Identify opportunities for strengthening compliance and streamlining with other functions Identify opportunities to leverage new and existing technology What We Are Looking For 3+ years of procure-to-pay and/or TE experience in a high growth technology company Solid project management skills Demonstrates high energy with ability to remain flexible and change priorities in a fast-paced environment Strong verbal and written communication skills Customer service skills required Must be a self-starter Knowledge of Coupa and/or Navan a plus Why Couchbase Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement programand Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food Snacks for in-office employees. And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Roles and Responsibilities: - Manage client relations and operational workflows. - Support business objectives and ensure efficient processes. - Collaborate with internal teams and meet service standards. Required Skills: - Communication and problem-solving. - Customer focus. - Analytical and proactive mindset. Key Skills: Operations, Client Management, Workflow Management, Customer Service

Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis Were offering this role at senior analyst level What youll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills youll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships

Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers daily. Were offering this role at senior analyst level. What youll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and always maintain an understanding of their needs. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience. Supporting with process training and knowledge sharing in the team The skills youll need To excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. You ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

Skills Skill Highest Education No data available Working Language No data available Job Description Handling IBL,MSME, SME, HOME LOAN(HL)And JLG Product Loan Files Preparing Daily / Monthly MIS Reports Through Checking of All The Files And Ensure The Data is Complete And Relevant Customer KYC and Secondary Documents Checking Documents Query Related Mails Co-ordination With State Head and Sales Team Updating Sanctioned Customers Details in The System Track Pending Documents Related to Disbursement / Post Disbursement Preparation and Despatch of Welcome Letters

Productivity- (Employee) to achieve 80 leads during the day Individul Productivity is higfhly critical to meet the business Targret and Goal TAT - Assigned leads for the day should be completedTAT is extremely imporatant to ensure customer request is processed on time and achieve customer delight 1.Audit Report 2. internal & External QC error report - Should be less than acceptable percentage of .75%Ensure error free processing is extremely imporatnt to avoid below risk 1. Reputaion Risk 2. Financial Risk 3.Customer complaints KnowledgeIt is extremely important that respective officials to be well versed with product and Process so that they can comply regulatory and internal guidelines.

We are looking for a highly skilled Subject Matter Expert (SME) Security Trainer to deliver training sessions for the complete Microsoft SC Series certifications. The ideal candidate will have hands-on experience with Microsoft security technologies and the ability to train professionals on security best practices, compliance, and advanced security strategies. Certifications Covered: SC-200: Microsoft Security Operations Analyst SC-300: Microsoft Identity and Access Administrator SC-400: Microsoft Information Protection Administrator SC-100: Microsoft Cybersecurity Architect Key Responsibilities: Deliver Training: Provide engaging and comprehensive training sessions for SC series certifications. Develop Training Material: Create and maintain courseware, presentations, lab exercises, and assessments. Guide Learners: Mentor and support learners through certification preparation and practical use cases. Update Knowledge: Stay current with Microsoft security technologies, certification updates, and industry trends. Evaluate Progress: Conduct assessments, monitor learner progress, and provide actionable feedback. Customize Content: Adapt training programs to meet specific client or organizational security needs. Qualifications: Certifications: Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) (Preferred) Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Information Protection Administrator Associate (SC-400) Microsoft Certified: Cybersecurity Architect Expert (SC-100) Experience: Proven experience as a trainer or instructor in Microsoft security and compliance domains. Hands-on experience with Microsoft Defender, Microsoft 365 security, Azure AD, and related security tools. Skills: Strong presentation and communication skills. Ability to explain complex security concepts in a simplified manner. Proficient in security practices, threat management, and incident response. Preferred: Experience in both virtual and in-person training delivery. Familiarity with e-learning tools and learning management systems (LMS). Previous consulting or implementation experience with Microsoft security solutions.

Work across varied specialized applications to conduct searches, gather data, and record evidence related to political affiliations, negative media news, and sanction hits. Analyze and investigate alerts generated using standard policies, procedures, and tools. Review alerts daily to determine matches to clients and escalate reviews to Level 2 teams. Evaluate potential hits in the L2 queue and make effective decisions based on guidelines and policies. Validate information using internal and external sources. Connect with the Line of Business (LOB) if required or escalate to L3 for material hits. Substantiate opinions and dispositions with adequate documentation. Strive to maintain individual and team throughput and quality targets. Demonstrate strong analytical ability and critical thinking. Identify issues accurately and offer solutions. Required qualifications, capabilities and skills Demonstrate experience in a client-facing role within onboarding or relevant business partner groups. You must have 2+ years of experience You must hold a bachelors degree or above Possess knowledge of Markets products, industry landscape, platforms, and core controls. Exhibit strong client management and communication skills. Showcase excellent project management, organizational, and time management skills. Focus on results and manage a high volume of requests in a dynamic operating environment. Navigate diverse process flows and data sets, and drive process enhancements. Design technology enhancements and utilize business analytic/automation tools. Have business analytics experience and/or proficiency with data management tools, such as Python, Alteryx, Tableau, or Qlikview. Be proficient in Microsoft Office applications, including Excel, Word, and PowerPoint

Works with internal organizations and external freight forwarders and customs brokers to facilitate regional and international import / export processes and programs. Contributes to the development of international shipping process and trade compliance policies, investigates and resolves problem shipments and liaises with customers, suppliers, planning, supply chain, customs brokers and freight forwarders to ensure a high level of performance in movement of goods worldwide. Required Qualifications Seeking a motivated and experienced Import / Export Executive with 2 - 5 yrs experience Good business English skills (Written and spoken). Proficiency in operating Excel. Graduates Only. Preferable candidates from Freight forwarding, Clearing houses (CHA) background. Import Export Operations Analyst Manage end to end import and export processes, including documentation, custom clearances, shipping and delivery Co-ordinate with Suppliers, Freight forwarders, Custom brokers and internal stakeholders to ensure smooth flow of goods. Maintain strong relationship and communicate effectively with suppliers, customers and stakeholders Knowledge of import export documents such as commercial invoices, packing lists, COO, and Bill of lading. Monitor Shipping status and proactively address delays or issues. Ensure compliances, EXIM regulations and safety standards Maintain accurate records of EXIM transactions Optimize shipping routes Maintain organized files of all import and export documents Provide regular updates and reports on EXIM activities.

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement. Work includes: Identifying and prioritizing product and service improvement opportunities and creating plans for implementation Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business Supporting bank strategy, proactively identifying and managing areas of risk Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions Communicating changes to operational requirements and their impact on relevant processes and controls Your key responsibilities The Process analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. Candidate is required to work for Asset Management TPG FX / Broker onboarding team. Candidate is required to process FX trades or onboard the brokers. Candidate is required to work on Reconciliation of FX breaks between Our system and Custodians. Candidate is required to onboard funds with brokers / confirm and settle FX trades on timely manner. Candidate is required to communicate via emails / calls with External parties regarding FX / Onboarding / KYC queriesqueries. Candidate should have knowledge on Investment Banking / Asset Management / FX, KYC Onbaording. Basic knowledge or expert in FX trade life cycle including the broker onboarding (KYC) knowledge. Your skills and experience Candidate should have good communication skills and Email etiquettes. Experience / Exposure Should have complete knowledge of Reconciliation breaks. Experience in handling client escalations and resolutions in best possible manner. Skills Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in night shift is a must. Education / Qualifications - Graduates with good academic records along with Investment Banking course.

MSCI Index Data Operations (IDO)) team provides high quality and differentiated equity data for construction of MSCI s products such as Equity Indexes, Risk Models and ESG Ratings. The specialist, Equity data will be responsible for 1) frequent review of the content and data points used for asset screening such as free float, country of classification, liquidity etc, 2) participating into the data methodology enhancements and resolution of the external client queries. Your Key Responsibilities Gain the understanding of Index eligibility screening data methodologies and the rules of quality screenings of data Become proficient of the market specifics of the assigned countries. Quality assessment of the data as per product and Index review schedules Independently handle the presentations regarding the data quality analysis to the various Data and Index committees Own the resolution of client queries pertaining to the Index eligibility screening data Contribute to further improvising processes and applications used by the Float and Index Eligibility team Participate in and initiate projects related to the Index eligibility screening Ensure processes are streamlined and effective Subject Matter expert and point of escalation for any issues Coordinate the efforts with stakeholders for daily production related activities Present the analysis in different committees and regular reviews to enhance the methodology Perform quality checks on the data points covered by the team Your skills and experience that will help you excel A self-driven work ethic, and the ability to prioritize multiple tasks in a high-pressure, deadline-driven environment. Ability to effectively work with diverse cultures in a global team; sensitivity and appreciation for diverse cultural norms/styles. Flexible in working hours Attention to detail. Strong analytical and problem-solving skills coupled with good logical aptitude Strong and effective communication and presentation skills in English. Commitment to excellence and quality management/control. Intellectual curiosity towards financial data and technologies Strong understanding of how Indexes are used and the impact of corporate actions Ability to manage deadlines Minimum 0-2 years of relevant working experience (Industry type: Financial Services, Broking, Capital Market) masters Degree in Finance, Economics or Mathematics (Including equivalents of CA, CFA, FRM, MMS, MBA). What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall we'llbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women s Leadership Forum.

Job Description Job Title TAS Operations Analyst, NCT Location Pune, India Role Description Our purpose as a business is to be dedicated to our clients lasting success and financial security. We want to be a bank that creates a positive impact for clients, employees, investors, and society. This is made possible by our people. As youll discover, our culture supports this - diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured and rewarded with support and provided with opportunities to excel together. Trust & Agency Services (TAS) have over 1, 500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Operations support all types of transactions in the debt capital markets - from conventional to structured debt products, Project Finance, REITs and Islamic Finance - and services for escrows, restructurings and exchanges, Loan Agency, Depository Receipts, Structured Finance and US Mortgage. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances, CLOs, reconciliations, review of US Mortgage documents) Deliver daily assigned productivity target meeting the required quality Interface with the clients / agents / custodians for resolution vide client calls / emails. Assist in creating proper backups through adequate cross training within the department Responsible for managing productivity, accuracy and timeliness as per benchmark requirements Escalate all issues properly to the appropriate level to avoid any adverse impact on the business Generating reports in order to obtain periodic information on the inquiries received Always adhere to KOP and KPI guidelines, and comply with internal policies and audit and regulatory requirements. Assist with various projects, analysis, release testing, automation, process improvement/re-engineering measures and other initiatives of the group. Communicate with peers, leads, managers and other stakeholders to coordinate operational processing within agreed timeframes. Actively listen to teammates ideas and suggestions, and always be willing to help them achieve team s shared goals. Your skills and experience Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage. Good written & verbal communication skills. MS Office skills (especially MS excel) Ability to provide high transaction productivity and high level of attention to detail. Flexibility to work in shifts. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.