225 Operations Analyst Jobs - Page 2

Job duties include: Reference data setup - obtain raw data from client (vendors, funds, deals, projects, employees, agreements, etc.), analyze, convert, and load into database Define requirements for enhancements meet with stakeholders and document detailed needs Prepare functional specifications document requirements in greater detail and deliver to Developers to engineer the end solution Data interfaces integration analyze and define data mapping and translation logic to allow automated, unattended transmission of data between systems Application configuration design usage of data fields to enable accomplishing end requirements

Loan Servicing Specialist Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

Loan Servicing Specialist Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required qualifications, capabilities and skills Hold a bachelors degree in finance or a related field, or possess equivalent work experience. Minimum 2 years of experience in the financial services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments Preferred qualifications, capabilities and skills Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we re empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our missionTo fuel small businesses with the financial tools they need to succeed. At Bluevine, you ll be part of a collaborative, fast-paced team that s reshaping the future of banking. Ready to make an impact This is a hybrid role ABOUT THE ROLE: As a Transaction Risk Operations Analyst at Bluevine, you will be scaling our transaction monitoring operations and ensuring that our company is prepared to successfully navigate the unexpected. WHAT YOULL DO: Investigate, review, and analyze system generated transaction monitoring alerts across all transaction types (wire, ACH, check, etc) Identify fraud trends by analyzing data and system generated alerts for any anomalies, outliers, etc Support with RDC (Remote Deposit Capture) daily processing Manage and document cases of suspicious activities, ensuring all relevant details and findings are accurately recorded and maintained Ensure compliance with all relevant laws, regulations, and internal policies. Stay updated on changes in regulations (i.e. NACHA rules) and industry best practices Limit Risk exposure by assisting with transaction monitoring controls ideas and strategies Participate in risk assessments and contribute to the development of risk mitigation strategies Identify suspicious activity and work with appropriate teams to investigate and thwart the activity WHAT WE LOOK FOR: Bachelor s degree in Business, Finance, Economics, or related fields 2+ year of experience analyzing fraud trends in a financial institution or fintech is preferred Previous transaction monitoring experience around credit, debit, checks, online, wire, and/or ACH is preferred Detail-oriented and puts a high value on accuracy Ability to effectively gather and analyze information in the course of investigations and reviews A team player who is able to work on a variety of projects simultaneously Proficiently uses Excel to create spreadsheets, models, and reports Strong problem-solving skills Able to clearly and effectively communicate verbally and in writing Motivated to work on a cross-functional team in an entrepreneurial environment Benefits & Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance (terms and conditions apply) Generous paid time off plan, Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities

Join us as a Loan Origination Specialist IV and make a significant impact on our lending services. Youll have the opportunity to grow your career while leveraging your expertise in loan origination to solve complex problems and mentor junior team members. Be part of a team that values collaboration, critical thinking, and personal resiliency, and enjoy the benefits of working with a leading financial institution. As a Loan Origination Specialist IV within JPMorganChase, you will play a crucial role in the loan origination process, ensuring smooth documentation and transaction closing. Your work will directly impact our clients and the efficiency of our lending services. Youll collaborate with stakeholders to meet credit and asset conditions, contributing to the firms success and enhancing your professional growth. Job responsibilities Facilitate documentation and transaction closing for loan origination by preparing and dispatching accurate documentation packages, ensuring precision and compliance with lending standards. Collaborate with clients to manage expectations and ensure compliance, using strong communication skills and a thorough understanding of lending policies to address and resolve non-routine issues effectively. Apply problem-solving skills and knowledge of lending policies to resolve non-routine issues, maintaining smooth operations and client satisfaction. Participate actively in projects aimed at improving loan origination processes, contributing innovative ideas and leveraging process knowledge to enhance efficiency and effectiveness. Engage in continuous collaboration with stakeholders to optimize workflows, ensuring alignment with organizational goals and regulatory requirements. Required qualifications, capabilities, and skills Demonstrated knowledge of loan origination processes and procedures, applying this expertise to ensure compliance and efficiency in operations. Skilled in managing conflicts and facilitating discussions, utilizing strong listening and questioning skills to navigate challenges and reach resolutions. Experienced in critical thinking and problem-solving, effectively analyzing situations to develop and implement solutions. Proven ability to build productive relationships with stakeholders, leveraging interpersonal skills to foster collaboration and trust. Capable of integrating communication and analytical skills to enhance stakeholder engagement and process outcomes. Preferred qualifications, capabilities, and skills Experienced in mentoring junior team members, fostering their development and enhancing team capabilities through guidance and support. Utilize market product knowledge to align lending services with industry trends and client needs, ensuring relevance and competitiveness. Skilled in managing change initiatives to adapt lending services to evolving market conditions and technologies, demonstrating flexibility and strategic insight. Drive continuous improvement and process automation to optimize lending workflows and efficiency, leveraging innovative approaches to enhance operations. Familiar with strategic planning in loan origination, applying this capability to navigate complex scenarios and achieve organizational objectives.

we'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs you'll be liaising with customers and businesses to accurately collect information in order to solve their queries you'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis we're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. you'll also work we'll in a fast-paced environment and have good organisational skills to deliver to deadlines. you'll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Relevant experience of 1-2 years in AML/ Transaction Filtering/Financial Crime domain Basic knowledge of payments, sanction and swift messages

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service, processes and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role This role is exclusively open for persons with disabilities, in line with our commitment to equal opportunity and inclusive hiring practices. Were offering this role at analyst level What youll do In this key role, you ll be providing crucial support to customers and colleagues in our contact centres. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills youll need We re looking for freshers, including graduates and postgraduates from any discipline, specifically from the 2023, 2024, or 2025 academic batches. To be successful in this role, you ll need to have excellent planning and organisational skills, along with good attention to detail. You ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You ll also need: Experience of analysing and using performance data The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills, including PowerPoint, Excel and Word This opportunity is part of the EnAble hiring, a program which is exclusively designed for individuals with disabilities-it aims to foster inclusive hiring and create equitable career pathways within the organisation, with the understanding that the offer is subject to withdrawal in case of any misrepresentation.

Job Description Role Overview: The Identity Operations Analyst plays a crucial role in managing access controls, resolving identity-related issues, and ensuring compliance with cybersecurity policies. As part of our IAM team, you ll contribute to enhancing Nielsen s overall security posture. Identity Ticket Management: Promptly troubleshoot and resolve identity tickets and inquiries using system knowledge and team Standard Operating Procedures (SOP s). Interface directly with employees to address access and application integration needs. Access Management: Manage user accounts and access permissions within the organization s identity management system. Collaborate with the IAM team to ensure appropriate access levels across systems and applications. Administer the IAM system daily, including user and group provisioning and deprovisioning. Project Contributions: Contribute to IAM projects, such as security enhancements and access control process improvements. Create and contribute to operations improvements such as SOP s, and team metrics/reporting. Qualifications Bachelor s degree in Computer Science, Information Systems, or related field. Minimum of 2 years of experience in IAM or related roles. Proficiency with Okta, Active Directory, and CyberArk (strongly preferred). Strong understanding of access controls, identity governance, and security best practices. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Willingness to work and support 24x5 shift coverage (Monday to Friday). Additional Skills: Motivated and comfortable working independently to resolve customer issues. Stay informed about the latest IAM trends and incorporate best practices. Effective written and verbal communication skills to work directly with employees and represent the IAM program within Nielsen. PowerShell scripting for Active Directory operations a plus. IT Audit experience is a plus. Technological skills to assist in building and maintaining IAM processes.

Required Skills Technology | Statistical Analysis Tool / Software | Excel Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: Hardware and Network: a. Understand issues from user perspective and reach out to appropriate resolver groups b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques. Switching: a. Carry out Standard Configuration on Switch according to the template. b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk. Routing: a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity. b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations) WLAN: a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages. b. Carry out configuration such as group Creation, access-control and documented Changes Network Management Tools: a. Troubleshoot MACD failures. b. Monitor and report capacity breach status (such as license). c. Monitor health status as defined in SOP Technical Skills: - Network Components and Devices - Switches, Soft Switches, Multi-layer Switches - Routers, Bridge Routers - Wireless Access Points (WAPs), Wireless Network Interface Controller - PBX Behavioural Skills: Email Communication, Presentation, Public Speaking

Required Skills Technology | Statistical Analysis Tool / Software | Excel Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: Hardware and Network: a. Understand issues from user perspective and reach out to appropriate resolver groups b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques. Switching: a. Carry out Standard Configuration on Switch according to the template. b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk. Routing: a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity. b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations) WLAN: a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages. b. Carry out configuration such as group Creation, access-control and documented Changes Network Management Tools: a. Troubleshoot MACD failures. b. Monitor and report capacity breach status (such as license). c. Monitor health status as defined in SOP Technical Skills: - Network Components and Devices - Switches, Soft Switches, Multi-layer Switches - Routers, Bridge Routers - Wireless Access Points (WAPs), Wireless Network Interface Controller - PBX Behavioural Skills: Email Communication, Presentation, Public Speaking

Embark on a transformative journey as Operations Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care. Key critical skills required for this role include: Experience in voice-based customer service and back-office operations within cards and payments. Strong knowledge of card servicing platforms and payment processing workflows. Familiarity with complaint handling protocols and regulatory compliance. Excellent communication skills with the ability to explain complex issues clearly. Proficiency in using CRM and telephony systems. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Join a leading team in the Markets Trading Group, specializing in document management and regulatory compliance. Job Summary As an Operational Analyst within the Doc Management Markets- India team, you will be responsible for reviewing legal documentation and inputting key parameters into JP Morgans systems. You will work closely with internal functions such as credit and legal to resolve disputed points promptly. You will collaborate with key partners in legal, business, operations, and technology to develop an efficient operating framework. Your performance will be measured by productivity and quality, and you will act as a checker for all agreements/documents processed by DDS. Job Responsibilities Review and extract key parameters from legal documentation into JP Morgan systems. Identify issues and coordinate with internal functions like credit and legal for prompt resolution. Collaborate with regional Legal Operations Department and other stakeholders. Contribute to the development of an efficient operating framework. Ensure productivity and quality in all tasks, with performance measured accordingly. Work flexibly across shifts to meet business needs. Engage in regulatory projects related to the Markets industry. Required Qualifications, Skills, and Capabilities Minimum of 3 years of experience in Derivatives Master Agreements and trade-related documentation. Excellent understanding of Derivative Legal documents like ISDA and CSA. Proficiency in MS Office. Strong verbal and written communication skills. Preferred Qualifications, Skills, and Capabilities Ability to multi-task and prioritize issues effectively. Strong teamwork approach and ability to execute independently. Working to deadline mentality. Strong organizational skills. Graduation in Law or Commerce preferred.

Market Language Join a leading team in the Markets Trading Group, specializing in document management and regulatory compliance. Job Summary As an Operations Analyst within the Documentation Management team, you will be responsible for reviewing legal agreements such as ISDA, CSA, F&O, and OTC, and extracting key legal and financial parameters for indexing within JP Morgan systems. You will work on regulatory projects related to the Markets industry, including client transfers under the Pushout initiative. Your role will involve collaboration with key partners in legal, business, operations, and technology to develop an efficient operating framework. Job Responsibilities Review and extract key parameters from legal documentation into JP Morgan systems. Identify issues and coordinate with internal functions like credit and legal for prompt resolution. Collaborate with regional Legal Operations Department and other stakeholders. Contribute to the development of an efficient operating framework. Ensure productivity and quality in all tasks, with performance measured accordingly. Work flexibly across shifts to meet business needs. Engage in regulatory projects related to the Markets industry. Required Qualifications, Skills, and Capabilities Minimum of 3 years of experience in Derivatives Master Agreements and trade-related documentation. Excellent understanding of Derivative Legal documents like ISDA and CSA. Proficiency in MS Office. Strong verbal and written communication skills. Preferred Qualifications, Skills, and Capabilities Ability to multi-task and prioritize issues effectively. Strong teamwork approach and ability to execute independently. Working to deadline mentality. Strong organizational skills. Graduation in Law or Commerce preferred.

Pull and consolidate daily advertising performance data from multiple ad servers and SSP s (e.g., Spring Serve, Publica, IndiCue, Magnite, etc.). Provide clear and concise daily summaries of key performance metrics and highlight any notable trends, anomalies, or areas of concern. Monitor campaign delivery and pacing to ensure alignment with performance goals and budget allocations. Collaborate with internal sellers, strategists, and product team members to ensure campaign insights translate into actionable optimizations. Support the standardization and automation of reporting processes to improve operational efficiency. Maintain familiarity with the latest advertising platforms, tools, and industry trends, and provide input on new technologies or systems that could enhance campaign performance tracking. Assist in the QA of live campaigns to ensure proper setup, tagging, and tracking. Qualifications: 1-3 years of experience in digital advertising operations, campaign management, or a related analytics role. Fluency in CTV video advertising. Strong working knowledge of major advertising platforms (e.g., Spring Serve, Publica, IndiCue, Magnite, etc.). Proficiency in Excel/Google Sheets; experience with reporting tools (e.g., Looker Studio, Tableau, or similar) is a plus. Analytical mindset with the ability to interpret performance data and communicate actionable insights. Highly organized, detail-oriented, and able to work independently in a fast-paced environment. Strong communication skills and the ability to work cross-functionally with both technical and non-technical teams. Ready to work in US overlap hours (not limited to) till 12pm US Pacific Time.

Administer and monitor email security platforms (Mimecast) including policies, encryption, and continuity features. Triage and resolve phishing alerts, malware-infected attachments, and impersonation attempts. Coordinate with SOC and endpoint teams for email-based threat correlation. Configure SPF, DKIM, and DMARC to strengthen email authentication and anti-spoofing controls. Generate monthly reports on blocked threats, phishing statistics, and email traffic patterns. Handle mailbox quarantines, user release requests, and alert fine-tuning. Investigate shadow IT indicators and suspicious outbound communications. Support email DLP integration and incident handling with data governance teams. Assist in domain reputation monitoring and threat feed integrations. Provide support during cyber drill simulations and post-incident investigations. Key Skills & Certifications: Good 5 to 7 years of experience with Mimecast, Microsoft Defender for Office 365, or equivalent. Knowledge of SMTP, TLS, DMARC, and email threat detection methodologies. Familiar with email encryption, journaling, and eDiscovery. Certifications: Mimecast Certified Engineer (if applicable) Microsoft Security Operations Analyst Associate CompTIA Security+ optional

Bachelor s degree or equivalent experience with minimum 2-3 years related work experience. Proven analytical, interpretative, and problem-solving skills. Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality). Ability to communicate effectively within various levels of the organization (written and oral). Self-starter - ability to multi-task, manage time, prioritize work and thrive in a client-focused environment. Proactive ownership of work and mentoring others. Excellent organizational and time management skills, highly detail-oriented and resourceful. Ability to translate complex concepts and methodologies to be easily understood and provide consultative guidance. Ability to facilitate a meeting, create presentation materials and provide training. Strong Project skills -Ability to work on a business project within an organizations business strategy. Accountable for providing consultative and proactive recommendations to drive report accuracy and quality. Ability to work independently and as a team player. Pharmaceutical experience is preferred with a strong background in pharmaceutical products and indications. Ability to translate market / report requirements to meet clients requirements. Ability to deliver high quality work and meet strict deadlines. Core Tasks Create and validate in-depth reports and markets for internal and external clients Responsible for ensuring report / market specifications including timeliness and quality meet client expectations. Manage the creation of client deliverables using Standard Operating Procedures and Coding Best Practices. Communicate with various IQVIA teams (Client Service Analysts, Clinicians, Management Teams, Scheduling, SSIG, Marketing, Data Investigation, and Verification-Release). Manage daily workloads in the CSM Tool to ensure the best utilization of total resources. Work on projects, learn new requirements, test new tools, create training materials and provide training. Solid knowledge of IQVIA products including extraction and formatting (DDD, Xponent, FIA, LAAD, NPA Market Dynamics and Xponent Prescribing Dynamics) and services. Ability to use IQVIA internal databases OLP, TSO/DTSO, IDMS, CMFQ, FTP, MDT, BDE. Research, analyze and respond to Client Service Analyst market inquiries (NDC/CMF details). Managing the weekly / monthly core Market Business Rule changes using Standard Operating Procedures including documentation of business rules. Interpret client market requirements - create and maintain clients custom Market Definitions in Market Definition Tool. Work on assigned project tasks (Market or Report). Adaptability and flexibility to respond to changing project requirements and priorities. Contribute to the preparation of project documentation, including reports and presentation. Ability to work ~8:00 AM-5:00 PM EST (6:30 PM to 3:30 AM IST) - requirement

Bachelor s degree or equivalent experience with minimum 2-3 years related work experience. Proven analytical, interpretative, and problem-solving skills. Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality). Ability to communicate effectively within various levels of the organization (written and oral). Self-starter - ability to multi-task, manage time, prioritize work and thrive in a client-focused environment. Proactive ownership of work and mentoring others. Excellent organizational and time management skills, highly detail-oriented and resourceful. Ability to translate complex concepts and methodologies to be easily understood and provide consultative guidance. Ability to facilitate a meeting, create presentation materials and provide training. Strong Project skills -Ability to work on a business project within an organizations business strategy. Accountable for providing consultative and proactive recommendations to drive report accuracy and quality. Ability to work independently and as a team player. Pharmaceutical experience is preferred with a strong background in pharmaceutical products and indications. Ability to translate market / report requirements to meet clients requirements. Ability to deliver high quality work and meet strict deadlines. Core Tasks Create and validate in-depth reports and markets for internal and external clients Responsible for ensuring report / market specifications including timeliness and quality meet client expectations. Manage the creation of client deliverables using Standard Operating Procedures and Coding Best Practices. Communicate with various IQVIA teams (Client Service Analysts, Clinicians, Management Teams, Scheduling, SSIG, Marketing, Data Investigation, and Verification-Release). Manage daily workloads in the CSM Tool to ensure the best utilization of total resources. Work on projects, learn new requirements, test new tools, create training materials and provide training. Solid knowledge of IQVIA products including extraction and formatting (DDD, Xponent, FIA, LAAD, NPA Market Dynamics and Xponent Prescribing Dynamics) and services. Ability to use IQVIA internal databases OLP, TSO/DTSO, IDMS, CMFQ, FTP, MDT, BDE. Research, analyze and respond to Client Service Analyst market inquiries (NDC/CMF details). Managing the weekly / monthly core Market Business Rule changes using Standard Operating Procedures including documentation of business rules. Interpret client market requirements - create and maintain clients custom Market Definitions in Market Definition Tool. Work on assigned project tasks (Market or Report). Adaptability and flexibility to respond to changing project requirements and priorities. Contribute to the preparation of project documentation, including reports and presentation. Ability to work ~8:00 AM-5:00 PM EST (6:30 PM to 3:30 AM IST) - requirement

We are looking for talented, inquisitive, and problem-solving professionals to join our growing operations team. The ideal candidate will be responsible for handling large-scale data operations, resolving technical issues, and ensuring smooth business transactions. Key Responsibilities: Resolve complex technical issues with strong analytical skills Collaborate with clients and trading partners to ensure seamless operations Manage day-to-day operations across large volumes of data and transactions Assist in handling 3.3+ billion data points and 28M+ business transactions Interpret system error messages and take corrective actions Analyze processes and propose improvements Escalate and resolve issues in a timely manner Support a 24x7 service environment Location : - Cochin,Trivandrum,Remote

What You ll Do As a Strategy & Operations Analyst, you will work closely with the Founder s Office team and cross- functional teams to drive strategic initiatives and improve operational workflows across the board. This role is ideal for someone who thrives in a high-growth, fast-paced start-up environment and is passionate about solving real-world problems for Indian micro businesses. Key Responsibilities GTM & Strategy Thinking Assist in shaping and executing go-to-market strategies for new products, features, and campaigns Participate in ideation, planning, and rollouts Market Research Dive into market trends, consumer behaviour, and competitor analysis Support strategic planning with data-backed insights Generate monthly research and insight reports and walk them across relevant teams to ensure alignment and informed decision-making Analytics & Dashboards Build and refine performance dashboards across product, sales, and operations Translate numbers into actionable insights for key business decisions Personalization, Automation & AI Tools Work on implementing the personalization strategies to deliver tailored user experiences based on behavior and segmentation Explore AI tools and automation solutions to streamline workflows Recommend and implement efficiency-driven enhancements across teams Cross-Team Collaboration Liaise with product, tech, ops, and growth teams to ensure aligned execution Act as a bridge for smoother communication and faster problem-solving Product & Growth Experiments Support in running small-scale experiments focused on product improvement and growth Track metrics and recommend iterations based on learnings Founder-Led Projects Work directly with the founders on high-priority and evolving initiatives Take ownership of strategic tasks across internal operations, reporting, and special projects What We Looking For Semi-qualified CA Experience: 0 2 Years Strong analytical mindset with a good command of Excel, PowerPoint, Power BI, etc Comfortable navigating ambiguity and shifting priorities in a startup setup Good business acumen with a curiosity to understand how each team contributes to growth Self-starter attitude you take ownership, ask the right questions, and move things forward Experience in a similar internship or analyst role (in startups, VC firms, consulting, or founder office) is a plus

Analyst - Operations ROI (Practice Account Analyst) assists in analyzing and interpreting data to provide valuable insights to drive all support aspects, focusing on troubleshooting and resolving issues remotely via the phone, email, and available software. Responsibilities: General Proficient verbal and written communication skills. Ability to Work in night shifts. Strong ability to work under pressure, and dedication to maintaining data integrity. Ability to research, analyze, and sort information as needed. Operational Support Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately. Ability to follow instructions and excellent communication skills for rectifying problems and providing feedback. Investigate discrepancies, fill gaps in incomplete records, and resolve other problems. Performs all duties as assigned and meets project compliances. Skills and Experience: Experience 0-3 years with excellent written, verbal, and interpersonal communication skills. Strong time management skills. Ability to key, scan, and transcribe high volumes of data from various sources. Review data being entered from sources to ensure accuracy and completeness. Strong understanding of accuracy and efficiency in managing large volumes of data. Proficiency in Microsoft Office, including Word, Outlook, and Excel, and knowledge of or ability to quickly learn other computer applications. US Healthcare domain experience will be an added advantage. Effective problem-solving skills. Ability to thrive in a small team in a fast-paced and deadline-driven environment. Ability to take ownership of tasks through resolution. Ability to work under minimum supervision. Skilled in utilizing various data entry software / ticketing tools will be an added advantage.

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service, processes and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role Were offering this role at associate level What youll do In this key role, you ll be providing crucial support to customers and colleagues in our contact centres. You ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Acting as a liaison point between other teams to coordinate activities and mitigate the impact of incidents Keeping accurate records of day-to-day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills youll need To be successful in this role, you ll need to have excellent planning and organisational skills, along with good attention to detail. You ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You ll also need: Experience of analysing and using performance data The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills, including Excel

Were seeking a motivated and detail-oriented Security Operations Analyst to join our Security Operations Center (SOC). In this role, youll monitor, investigate, and respond to real-time security alerts across our infrastructure. You'll play a key part in strengthening our organizations security posture by identifying potential threats, supporting incident response efforts, and continuously improving detection and response capabilities. This role is ideal for individuals who are passionate about cybersecurity, eager to learn, and ready to tackle evolving security challenges in a fast-paced cloud environment. Job Responsibilities Monitor SIEM dashboards and alerting tools to detect suspicious activity. Triage security alerts and escalate genuine threats to the incident response team. Analyze logs from firewalls, servers, applications, and cloud platforms to identify anomalies. Investigate phishing reports, unauthorized access attempts, malware infections, and other security incidents. Maintain up-to-date documentation of security processes and incident reports. Assist in vulnerability scanning, patch tracking, and compliance-related activities. Stay informed about emerging threats, vulnerabilities, and attack vectors. Technical Skills Nice to Have (Not All Required) We value potential and a willingness to grow. While prior cybersecurity experience is a plus, we welcome applicants with a strong interest in security and a basic foundation in IT or networking concepts. Security Concepts: Threat detection, incident response, vulnerability management Operating Systems: Linux and Windows security basics Networking: TCP/IP, firewalls, VPNs, proxies, DNS Tools: SIEM (like Wazuh, Splunk), Suricata, Snort, Wireshark, Nessus Scripting & Automation: Bash, Python (for basic automation) Cloud Security: Awareness of security concerns in public cloud environments Certifications (Preferred but not mandatory): CompTIA Security+, CEH, OSCP, or equivalent You Should Be Someone Who: Has keen attention to detail and problem-solving ability Communicates clearly and handles confidential data responsibly Is eager to explore and learn cybersecurity tools and methodologies Takes initiative and works well both independently and in a team Thrives in high-pressure situations and can think clearly during incidents What Youll Gain Hands-on experience with real-world security monitoring and incident response Exposure to cybersecurity tools used in cloud and enterprise environments Practical understanding of Linux/Windows hardening, network security, and log analysis Opportunity to grow into advanced roles in cyber defense, threat hunting, or ethical hacking

The portfolio of businesses at PhonePe Limited includes the distribution of financial products such as Insurance, Lending, and Wealth, along with new consumer tech ventures like Pincode (hyperlocal e-commerce) and Indus AppStore (Localized App Store for the Android ecosystem) in India. These initiatives are in line with the company's vision to provide every Indian with an equal opportunity to enhance their progress by facilitating the flow of money and access to services. At PhonePe, the focus is on creating an environment where employees can thrive and bring their best selves to work every day. The company empowers individuals, entrusting them to make the right decisions. Employees take ownership of their work right from the outset, solving complex problems and executing swiftly, sometimes developing frameworks from scratch. If you are passionate about building platforms that impact millions, collaborating with top minds in the country, and realizing your aspirations with purpose and speed, PhonePe is the place for you! The company is currently looking for an Operations Analyst - Business Risk and Compliance to join the Central Business Team, specifically catering to the Merchant Business. In this role, you will act as the key liaison between the Central Business and Merchant Operations teams, focusing on enhancing merchant onboarding, KYC processes, and service operations to ensure compliance with all relevant regulations while enhancing operational efficiency. Key Responsibilities: - Drive policy formulation and implementation for risk and compliance processes related to onboarding, KYC, and servicing - Collaborate closely with various cross-functional teams/stakeholders including product, engineering, legal, compliance, and merchant operations - Develop, streamline, and automate processes for reviewing merchant KYC documentation to ensure completeness, accuracy, and compliance with legal and regulatory standards - Assist merchant operations teams in reviewing and optimizing their Standard Operating Procedures (SOPs) - Establish processes/systems for validating merchant documentation against applicable regulatory frameworks, internal policies, and industry best practices - Stay abreast of evolving KYC regulations to ensure continuous compliance - Support internal audits and assessments to uphold regulatory standards Ideal Candidate Profile: - Bachelor's degree in Engineering, Law, Business, Finance, or a related field with 1-4 years of work experience - Proficient in data analysis, with strong knowledge of Excel and Basic SQL - Skilled in program/process management and capable of driving execution rigorously across stakeholders - Proactive, solution-oriented, and able to work independently with minimal supervision - Comfortable in a dynamic and rapidly changing regulatory landscape - Strong focus on optimizing the merchant experience with a commitment to execution excellence PhonePe Full-Time Employee Benefits (Not applicable for Intern or Contract Roles): - Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance - Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System - Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program - Mobility Benefits: Relocation benefits, Transfer Support Policy, Travel Policy - Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment - Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy For more insights about PhonePe, visit our blog.,

As an Operations Analyst at Inn4Smart Solutions Pvt. Ltd., you will play a vital role in the product development lifecycle, from understanding the business case to successful implementation. Your responsibilities will include overseeing the installation and maintenance of smart meters, managing servers and databases, and ensuring client satisfaction at all times. Your operational expertise will contribute to a seamless experience for our clients and residents. To excel in this role, you must have proven experience as an Operations Analyst or in a similar capacity. Your ability to coordinate effectively with clients, proficiency in MS Excel, and experience in handling data uploads will be essential. Strong communication skills, both verbal and written, are necessary for successful interaction with stakeholders. Additionally, your expertise in statistical and database software, coupled with your problem-solving skills, will be invaluable in this position. You will be expected to work 6 days a week in Gurgaon, ensuring that day-to-day operations run smoothly. Your dedication to the role will be rewarded with benefits such as paid sick time, time off, and a Provident Fund. This full-time, permanent position offers a day shift schedule and the opportunity for a performance bonus based on your contributions. Ideally, you should hold a Bachelor's degree and have at least 1 year of relevant work experience. The job location is in Gurugram, Haryana, and requires in-person work to effectively carry out your responsibilities. Join us at Inn4Smart Solutions Pvt. Ltd. and be a part of a team dedicated to revolutionizing the real estate sector through cutting-edge technology and exceptional service delivery.,

Job Summary Proven experience (1-2 years) as a technical support engineer, application support, product-based support, IT Service Desk engineer, etc.Good understanding of Active Directory (for ex:- password resets), Software troubleshooting, etc. Ability to diagnose and resolve basic technical issuesGood understanding of ITIL - Incident ManagementServe as the first point of contact for customers seeking technical assistance over the phone, email, or chat.Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.Provide accurate information on IT products or services - Record events and problems and their resolution in logs. Excellent communication skills (Reading, writing, speaking) Mandate- Experience handling international clients over the phone, good probing skills.Client-oriented, cool-tempered, adaptive, and flexible.Open to 24/7 work environment and rotational shifts.Mandate - IT Grads or relevant experience as a tech support engineer (1-2 years)