582 Operational Support Jobs - Page 8

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar.

Provide operational support to Operational Commander at satellite stations (station 2&station 4) to implement all SOPs & contingency plans for the Rescue and Firefighting related airport emergencies at the IGI Airport as per DGCA CAR. Ensure adequate resources are available for smooth shift operations by effectively utilizing available manpower, appliances, equipment and extinguishing media. Also responsible all personnel are competent enough to perform the duties in highest level to achieve operational excellence in all areas. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators To function as overall shift in charge for Main & Satellite Fire stations to manage ARFF personnel, equipment & facilities and to respond to aircraft emergencies with the team during the tour of duty to ensure ARFF services meet the statutory requirements defined by International Civil Aviation Organization, Director General of Civil Aviation & promulgated within the Rajiv Gandhi International Airport Aerodrome Manual, Aerodrome Emergency Plan, Standard Operating Procedures, Department System Manual and associated documents / orders. Status Report, Log Book etc To assume the command and control at the incident site and to liaise and communicate with internal and external agencies for effective management of the emergency situation involving aircrafts, buildings and other facilities. Accident/Incident Register and Log Books. To ensure regular physical & practical drills, equipment drills ,familiarization programs on Aircrafts, building, airfield topography & theory classes are conducted in the shift as per schedule and to participate in mandatory Fire drills/Crash exercises along with shift personnel to develop & maintain technical & operational capability of shift personnel ARFF training records & ARFF rating score To Conduct periodical inspections and audits of all fire appliances, equipment, Personal Protective gears to ensure its serviceability and availability for the use of overall shift operations at both fire stations. Inspection and audit reports. To ensure all ARFF operational personnel are holding valid certifications such as first aid, Airport Driving Permit, Driving license, Crash Fire Tender Operation certification. Records and documentation To ensure shift personnel carry out all tests & inspections in accordance with the established procedures. Monitor, follow up & escalate as required for early rectification of defects & un-serviceability. Ensure all relevant documentation is accurately completed in this regard. ARFF test records & ARFF status records To conduct fire safety audits & fire hazard inspections in coordination with Manager - Fire prevention and prepare reports & follow up for closure of observations. Fire safety audit & closure reports KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS AAI Airport Medical Center Airlines Regulatory & Statutory establishments INTERNAL INTERACTIONS All Departments FINANCIAL DIMENSIONS OTHER DIMENSIONS Direct reports: 20 to 25 EDUCATION QUALIFICATIONS Graduation /Post graduation or equivalent Basic Fire Fighting training in Aviation Fire Officer training in Aviation Certification in Disaster management - (Desirable) RELEVANT EXPERIENCE Experience Minimum 12 years of relevant experience out of which minimum progressive experience of 5 years in managerial. Mandatory exposure ARFF Operations in private airports/AAI/ Defense organizations COMPETENCIES Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking

Your responsibilities 5+ years of backend development experience with strong hands-on skills in Node.js and TypeScript Lead a team of up to 5 backend developers. Solid Understanding of RESTful APIS and complex backed integrations Your profile We are seeking a talented and experienced DevOps engineer to join our dynamic team. In this role, you will be responsible for Home Connect CI/CD platform operational support. Your benefits 1st 6 Months during probation - work from office and then work from office for 3 days.

The Publications Operations Lead - Systems and Tools will be responsible for leading all activities related to GSK publications systems and tools, including but not limited to the publications management system, iEnvision Datavision. This role will also be responsible for leading all interactions with external providers of publications systems and tools on behalf of GSK. This role will serve as the link between the publications team and the pub management system to ensure that the publications process is appropriately reflected in the publications management system. This role will work closely with the Publications Operations Coordinators supporting this area and will be responsible for providing guidance and leadership to the Publications Operations Coordinators to ensure delivery of high-quality outputs as per the expectations of the Publications Leadership Team. Key Responsibilities: Work Experience : 8 - 10 Years Publications Management Systems and Tools: Lead all activities related to GSK publications systems and tools, including but not limited to the publications management system, iEnvision Datavision. Set strategy for using the most adequate systems to respond to business needs and aligned with external innovation trends. Lead all interactions with external providers of publications systems and tools on behalf of GSK including but not limited to maintenance of the contracts, tracking contract renewal needs, tracking change requests, cost negotiations related to change requests, etc. Serve as the link between the publications team and the pub management system to ensure that the publications process is appropriately reflected in the publications management system Responsible for translating the needs of the publications team into publications management system configuration, evaluating feasibility of implementing any changes, communicating with the stakeholders involved to get alignment, leading the implementation of next steps as appropriate, etc. Evaluate the reporting needs of the publications TA teams, explore feasibility and oversee the generation of customized reports from the publications management system as needed by the TA Publications Leads and other stakeholders with support from the Publications Operations Coordinators designated to this area Operational Support: Maintain oversight of overall operational aspects related to GSK publications systems and tools including but not limited to access management and maintenance of the publications management system iEnvision Datavision, etc. Responsible for troubleshooting issues faced by stakeholders related to systems and tools, maintaining a log of issues identified, communicating the same to the service provider for GSK systems, ensuring close follow up and tracking progress on resolution, etc. Training and Communication: Training of stakeholders within or outside GSK Publications team on the appropriate usage of the GSK publications management systems Communication to stakeholders within or outside GSK Publications team about any changes, updates, downtime, upgrade related to GSK publications management systems Stakeholder Collaboration: Maintain open and effective communication channels with stakeholders to facilitate collaboration and address any concerns

Job Purpose: The Publications Operations Lead - Vendor Management and Operations will be responsible for leading vendor management activities across all publications vendors in line with the defined ways of working as per the GSK publications supplier governance framework. This role will also be responsible for leading several other operational aspects of the publications process including but not limited to ensuring appropriate training and compliance with GSK ways of working, leading the operational aspects of training and communication needs of the Publications team, maintenance of TEAMS/SharePoint sites, access management, intranet sites etc. This role will work closely with the Publications Operations Coordinators supporting this area and will be responsible for providing guidance and leadership to the Publications Operations Coordinators to ensure delivery of high-quality outputs as per the expectations of the Publications Leadership Team. Key Responsibilities Work Experience : 8 - 10 Years Skill Set : Vendor Management and Operations will be responsible for leading vendor management activities across all publications vendors in line with the defined ways of working as per the GSK publications supplier governance framework. This role will also be responsible for leading several other operational aspects of the publications process including but not limited to ensuring appropriate training and compliance with GSK ways of working, leading the operational aspects of training and communication needs of the Publications team, maintenance of TEAMS/SharePoint sites, access management, intranet sites etc. Job Description: Vendor Management: Lead the implementation of the publications supplier governance framework across all publications vendors Support the Publications Leadership Team with preparations for the vendor review meetings, ensuring that all expected inputs (including but not limited to Key Performance Indicators [KPI], Publications Quality Survey [PQS], training compliance data, QC of invoicing sheets, etc.) are collated and made available in a timely manner Support the Publications Leadership Team with Third Party Risk Management and Management Monitoring (MM) as needed, ensuring that this information is made available in a timely manner for the vendor review meetings Organize the Agency Connect meetings with the publications vendors with support from the Publications Operations Coordinators designated to this area, set the cadence and plan the agenda by reaching out to Head of Publications Operations, iEnvision SME, Process SME/(s) as needed, maintain action log, follow up with respective POCs on open action items Maintain oversight of vendor onboarding, vendor curricula, vendor access to GSK systems, etc. Operational Support: Maintain oversight of overall operational aspects of the publications process including but not limited to: Access management and maintenance of TEAMS/SharePoint sites (internal GSK TEAMS used by the Publications team, CSI TEAMS, vendor TEAMS sites, etc.) Operational support to some internal processes (for example, External Expert Engagement [EEE] process, etc.) Training and Communication: Maintain oversight of overall operational aspects related to training and communication needs of the Publications teams including but not limited to: Publications e-learning curricula for the internal publications team as well as for vendors Support with coordination with other groups within/outside OCMO such as the MyLearning team to clarify/resolve queries related to training assignment, completion, etc. Publications intranet page: coordination with different stakeholders for updating/maintaining content on the Publications intranet page as needed Provide guidance to/serve as the Publications representative in the OCMO Communications Champions group Stakeholder Collaboration: Maintain open and effective communication channels with stakeholders to facilitate collaboration and address any concerns

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. As a part of Billing Operations, you will be responsible for onboarding clients on Billing platforms for statement & invoicing for services provided across multiple lines of business. You will be assigned work daily, supporting requests received from stakeholders to Set-up & maintenance. Job responsibilities Meet day-to-day deliverables with a high level of timeliness and accuracy. Ensure all deliverables are met within the given timelines. Review processes constantly and regularly, and provide ideas to improve the process. Meet the goals and objectives set by the reporting Manager. Ensure 100% accuracy while processing transactions. Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations. Interact closely with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Serve as the point of contact for internal communication with front and back office. Investigate, follow-up, and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner. Develop subject matter expertise of business processes to assist with correction and remediation. Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members. Required qualifications, capabilities, and skills Minimum 1 year of experience in Billing Operations or in similar functions Maintains utmost accuracy in the processing of payments Ability to follow tight deadlines, organize and prioritize workload Demonstrated experience of strong analytical and problem-solving skills Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness Excellent written and oral communication skills Willing to work in any shifts including night shift Preferred qualifications, capabilities, and skills Experience of effective end to end queue monitoring and assisting a team in the prioritization of tasks Experience in back-office operations and keen sense of quality control and practices Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Job Title: HR Specialist Location: Hyderabad Job Type: Full Time The GES HR Global Service Center (GSC-Hub) team is established to deliver transactional services to all the regions, aiming at a more cost effective and modern set up of the DSM-Firmenich HR discipline. A key element to the GES HR GSC (Hub) success is to organize all personnel administration and other HR transactional activities in shared service mode. Ensuring proper knowledge transfer from regions, processes, operational manuals in place, and regional requirements coverage. GES HR GSC (Hub) creates, executes, and refines the operational part of the HR processes, tooling, products, and services with the aim to execute them within agreed service levels, with continuous improvements and cost competitive. Operating the global harmonized processes with regionals specific compliance requirements. GES HR GSC (Hub) Team offers a range of services globally in the field of mobility & benefits, HR admin, organizational data management and personal data administration, learning, reporting and survey services. Your key responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams

Position Summary... What youll do... Skillset: FP&A Location: Bangalore Experience: 6 to 10 years Team and Position Summary: This position is part of the Global Tech FP&A Team which is based out of Walmart Global Tech Bengaluru office. This team primarily provides operational support to Walmart s technology division and drive continuous improvement/enhancements for budgeting and planning processes Finance professional having 6 - 10 years of experience in FP&A processes (various planning models including driver-based planning) with robust understanding of FP&A tools and technology who can support transformations & ongoing improvements/ operations of different Walmart segments FP&A processes What you will do: Act as a liaison between business stakeholders and partner teams (product, engineering) to manage & continuously improve product processes and enabling technologies Ability to work in a matrix environment and collaborate across business and fin-Tech teams Sound understanding of forecasting and budgeting (AOP) activities with experience of end to end cycle (Variance analysis, flash reports, etc) High proficiency in excel based modelling, developing & maintaining clean, scalable, and flexible models Strong experience in Excel modelling required Collaborate with Fin-tech & business teams in product UAT and sign off Ability to identify execution risks and roadblocks in timely manner thereby ensuring noiseless delivery and efficient stakeholder management Proven ability to accurately document existing processes, change requests and business requirements and maintaining functional design models Support in maintaining training documentation to capture FP&A models and system Experience of tech implementation/enhancements along with hyper-care support What you will bring: CA / CPA / MBA or equivalent qualification Minimum 6-10 years of post-qualification experience in FP&A processes Experience of working with Fin-Tech and product teams in matrix environment Understanding of excel based financial data modelling Additional Qualifications: Knowledge of PowerBI, Tableau will prove to be an asset Exposure to OneStream/ HFM application will be added advantage Experience in finance/FP&A transformation role in an agile methodology About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. . Flexible, hybrid work . Benefits . Equal Opportunity Employer: Minimum Qualifications... Minimum Qualifications:Bachelors degree in Finance, Accounting, or related field and 2 years experience in accounting, finance, or relevant area OR 4 years experience in accounting, finance, or related area. Preferred Qualifications... Data Analysis and Insights, Microsoft Office, Supervising Associates Primary Location...

Connect with parents, assess tutoring needs, and convert leads into customers across cities. Designation -: Process Associate Job Location -: Jaipur Qualification- Any Graduation Salary- 16-30k (In Hand) Health insurance

About the job If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and moreLearn more to see if Skillz is the right fit for your next career move! Why Skillz Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world. Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more. Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time off: We offer competitive paid time off (PTO) company holidays, including a company-wide shutdown between Christmas and New Years, to help you recharge and pursue your passions. Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free daily breakfast and catered lunch, snacks,a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. Recognized Success: Skillz has earned recognition as one of Fast Companys Most Innovative Companies, CNBC s Disruptor 50, San Francisco Business Times Best Places to Work, Forbes Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more. Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth. Key Competencies: Software development experience in one or more general purpose programming languages such as Golang OR Java Knowledge of Computer Science fundamentals such as object-oriented design, algorithm design, data structures, problem solving, and complexity analysis. Experience with distributed, multi-tiered systems, caching, and relational databases. Effectively articulate technical challenges and solutions. Ability to communicate effectively at all levels internally - software engineers to managers of managers and cross-functional teams and across variety of formats - technical design, external facing presentations. Sets the bar for Operational excellence and drives improvements in customer SLAs and system KPIs. Fit with Skillz Values Experience : Experience: 6+ years of professional work experience in Golang (GO) and/or Java Proficient in working with cloud providers such as AWS, Azure, or GCP. Hands-on experience with Kubernetes or similar container technologies. Able to work in-office 5 days a week in Bangalore, India Experience in the Gaming Industry (ideally). Alternatively - experience with Unity and a passion for building services for games. Strong experience with distributed, multi-tiered systems, caching mechanisms, and relational databases. Bachelors degree in Computer Science or a technical field of study, or equivalent industry experience Location : IWF Campus, Whitefield Main Rd, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016 Join Skillz and Lets Redefine the Boundaries of Gaming! Together, well create a world where skill, passion, and innovation thrive. We look forward to having you on board! Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance. Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance .

At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and moreLearn more to see if Skillz is the right fit for your next career move! Why Skillz Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world. Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more. Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time off: We offer competitive paid time off (PTO) company holidays, including a company-wide shutdown between Christmas and New Years, to help you recharge and pursue your passions. Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free daily breakfast and catered lunch, snacks,a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. Recognized Success: Skillz has earned recognition as one of Fast Companys Most Innovative Companies, CNBC s Disruptor 50, San Francisco Business Times Best Places to Work, Forbes Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more. Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth. Key Competencies: Software development experience in one or more general purpose programming languages such as Golang OR Java Knowledge of Computer Science fundamentals such as object-oriented design, algorithm design, data structures, problem solving, and complexity analysis. Experience with Unity or other 3D game engines Effectively articulate technical challenges and solutions. Ability to communicate effectively at all levels internally - software engineers to managers of managers and cross-functional teams and across variety of formats - technical design, external facing presentations. Sets the bar for Operational excellence and drives improvements in customer SLAs and system KPIs. Fit with Skillz Values Experience : Experience: 4+ years of professional work experience in Unity Or 2+ years of Unity with 2+ years of an alternative, like Unreal / Godot or general C# / .NET experience Shipped at least 1 game or realtime 3D product Proven track record building Unity Editor tools, custom inspectors, or standalone SDKs that other developers consume Hands-on experience with performance optimizations and cross-platform build pipelines Able to work in-office 5 days a week in Bangalore, India Experience in the Gaming Industry (ideally). Alternatively - experience with Unity and a passion for building tools for games. Bachelors degree in Computer Science or a technical field of study, or equivalent industry experience

We are looking for an Analyst to join the enablement team for a global function in Bangalore. The enablement team will be a key part of the global functions transformation plan and there will be progression opportunities available to support the planned rapid growth. We expect everyone on our team to pay attention to detail, follow documented processes, be adaptable to the needs of the business and team, communicate clearly and appropriately, solve problems, and ask questions when something is unclear. This is a generalist role that involves supporting projects, map processes, establishing operational procedures and providing general operational support. We are currently recruiting the entry level members of this team who will work together to help carry out processes defined by the Operations Specialists. More than anything we are looking for candidates with an attitude to learn and develop new skills and ways of working and help shape a growing team in a new and exciting domain. Job Description: Main Responsibilities Support the large global team in delivering special projects; this may include conducting basic project management administration, benchmarking, research, and analysis of data Perform assigned tasks on new platforms within the business. Including ongoing setup and access management, adhere to best practice approaches, ensuring familiarity with new updates and features, and providing in-business support to global users Organize and maintain records including, but not limited to: Maintenance of current organisation chart Providing data required by Operations Specialist to report KPIs to relevant stakeholders Ensuring required metadata is available for stored contracts, updating and feeding back on any missing data to improve ongoing management and alignment with company master data Maintenance and smooth running of enterprise systems Tracking invoices, POs and actual costs within the global function Innovation and development using function specific AI (dedicated LLM) Professional Skills Expected to create or update forms, processes, or policies Advanced Knowledge of Excel (Pivot Tables, Xlookup, Vlookup, Hlookup, Sumif, Countif Charts Dashboards etc.) Intermediate knowledge of SharePoint, MS Word, PowerPoint, MS Planner (M365 Suite) Basic Knowledge of Adobe, Power BI, Power Automate, Teams etc. Takes solutions-based approach to problem solving and with willingness to question the status quo to improve the experience of end users within the business, and ability to face change with confidence Ability to work collaboratively with teams in multiple regions, can operate with limited in person collaboration Familiarity with Project Management frameworks and tools Good written and verbal communication, able to adopt a business appropriate tone and style Adept at maintaining a quality output to repetitive tasks over sustained periods Works well in a high change environment with little preceding structure or process Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

We are looking for an Analyst to join the enablement team for a global function in Bangalore. The enablement team will be a key part of the global functions transformation plan and there will be progression opportunities available to support the planned rapid growth. We expect everyone on our team to pay attention to detail, follow documented processes, be adaptable to the needs of the business and team, communicate clearly and appropriately, solve problems, and ask questions when something is unclear. This is a generalist role that involves supporting projects, map processes, establishing operational procedures and providing general operational support. We are currently recruiting the entry level members of this team who will work together to help carry out processes defined by the Operations Specialists. More than anything we are looking for candidates with an attitude to learn and develop new skills and ways of working and help shape a growing team in a new and exciting domain. Job Description: Main Responsibilities Support the large global team in delivering special projects; this may include conducting basic project management administration, benchmarking, research, and analysis of data Perform assigned tasks on new platforms within the business. Including ongoing setup and access management, adhere to best practice approaches, ensuring familiarity with new updates and features, and providing in-business support to global users Organize and maintain records including, but not limited to: Maintenance of current organisation chart Providing data required by Operations Specialist to report KPIs to relevant stakeholders Ensuring required metadata is available for stored contracts, updating and feeding back on any missing data to improve ongoing management and alignment with company master data Maintenance and smooth running of enterprise systems Tracking invoices, POs and actual costs within the global function Innovation and development using function specific AI (dedicated LLM) Professional Skills Expected to create or update forms, processes, or policies Advanced Knowledge of Excel (Pivot Tables, Xlookup, Vlookup, Hlookup, Sumif, Countif Charts Dashboards etc.) Intermediate knowledge of SharePoint, MS Word, PowerPoint, MS Planner (M365 Suite) Basic Knowledge of Adobe, Power BI, Power Automate, Teams etc. Takes solutions-based approach to problem solving and with willingness to question the status quo to improve the experience of end users within the business, and ability to face change with confidence Ability to work collaboratively with teams in multiple regions, can operate with limited in person collaboration Familiarity with Project Management frameworks and tools Good written and verbal communication, able to adopt a business appropriate tone and style Adept at maintaining a quality output to repetitive tasks over sustained periods Works well in a high change environment with little preceding structure or process Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

We are looking for an Analyst to join the enablement team for a global function in Bangalore. The enablement team will be a key part of the global functions transformation plan and there will be progression opportunities available to support the planned rapid growth. We expect everyone on our team to pay attention to detail, follow documented processes, be adaptable to the needs of the business and team, communicate clearly and appropriately, solve problems, and ask questions when something is unclear. This is a generalist role that involves supporting projects, map processes, establishing operational procedures and providing general operational support. We are currently recruiting the entry level members of this team who will work together to help carry out processes defined by the Operations Specialists. More than anything we are looking for candidates with an attitude to learn and develop new skills and ways of working and help shape a growing team in a new and exciting domain. Job Description: Main Responsibilities Support the large global team in delivering special projects; this may include conducting basic project management administration, benchmarking, research, and analysis of data Perform assigned tasks on new platforms within the business. Including ongoing setup and access management, adhere to best practice approaches, ensuring familiarity with new updates and features, and providing in-business support to global users Organize and maintain records including, but not limited to: Maintenance of current organisation chart Providing data required by Operations Specialist to report KPIs to relevant stakeholders Ensuring required metadata is available for stored contracts, updating and feeding back on any missing data to improve ongoing management and alignment with company master data Maintenance and smooth running of enterprise systems Tracking invoices, POs and actual costs within the global function Innovation and development using function specific AI (dedicated LLM) Professional Skills Expected to create or update forms, processes, or policies Advanced Knowledge of Excel (Pivot Tables, Xlookup, Vlookup, Hlookup, Sumif, Countif Charts Dashboards etc.) Intermediate knowledge of SharePoint, MS Word, PowerPoint, MS Planner (M365 Suite) Basic Knowledge of Adobe, Power BI, Power Automate, Teams etc. Takes solutions-based approach to problem solving and with willingness to question the status quo to improve the experience of end users within the business, and ability to face change with confidence Ability to work collaboratively with teams in multiple regions, can operate with limited in person collaboration Familiarity with Project Management frameworks and tools Good written and verbal communication, able to adopt a business appropriate tone and style Adept at maintaining a quality output to repetitive tasks over sustained periods Works well in a high change environment with little preceding structure or process Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results We work closely with the sales, offering and delivery teams to identify and build innovative solutions The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results Works closely with the sales, offering and delivery teams to identify and build innovative solutions Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases What are we looking for Candidate should have strong expertise in the Genesys Contact Center platformThis is the technical role on voice & contact center capability Should be skilled on solutioning global transformation and digitization projects services like Lex, OB Dialer, Omnichannel and other latest BPO industry business/customer experience enhancementShould have sound knowledge on global voice compliance and regulatory guidelinesUnderstanding of CCaaS pricing model and ways for cost optimizationSupporting voice & cloud contact center technology globallyPlaying a role of SME & engaged in solutioning for existing and new customers Provide operational support for any escalated and complex issuesIn the past career, preferred Hands-on Genesys contact center experienceIndustry certifications in the Field of Voice A basic understanding on LAN/WAN (routers and switches) Microsoft OCS/Lynch and Unified messagingVoice experience with emphasis on Cisco platform with proven design/integration competence with Telcos ( Across Globe) and different PBX vendors ( Nortel, Cisco etc) Good Experience with call center technology ( Cisco IPCC) such as ACD (Automatic call distributions), ACD reporting tools, Voice recording solutions including data/screen recording (Nice, Witness etc), WFM (work force management tool) from IEX, Aspect etc Roles and Responsibilities: Focusing on the Contact center technology design & standards related work across all Accenture locations globally, reporting to the regional Technology Architecture & Standards Team Lead Develop detailed technology designs, budgets & BOMs for firm and its clients requirements Develop and document detailed designs, and technology migration strategies/integration plans for solutions to be implemented Evaluate solutions from multiple vendors/options & provide recommendationsDevelop & enhance the Contact Center Technology Infrastructure StandardsDevelop detailed device configuration standards documents that will be used globally Perform device configuration audits against the Device Configuration Standards Undertake technology evaluations and present results and recommendations to Senior ManagementEnsure that all technology implementations are inline with the planned technical designLiaise effectively with other groups/teams within AccentureLead global architecture design initiatives on-behalf of the team Contribute to technical operational issues (Tier4) that have been escalated to the team Operational SupportResolve detailed technical operational issues(L4) that have been escalated to the team and are within scope of IM&S Network Delivery ArchitectureEngage vendors in problem resolution as appropriate Qualification BE, Any Graduation, Master of Engineering

About the Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow. Purpose of the Role Executive Assistant to the CIO is a key strategic and operational role that supports the CIO in leading Springer Nature Technology. This position is responsible for managing the CIOs office, coordinating executive-level communications, managing key projects, and providing administrative support. The ideal candidate will have a unique blend of operational expertise, leadership skills, and administrative experience to ensure the CIOs agenda is effectively executed. Excellent organizational skills are essential for managing time, resources, and priorities across complex tasks. Exceptional communication and interpersonal skills are required to facilitate clear and effective interactions across all levels of the organization. This position is ideal for a highly organized, strategic thinker with a passion for operational excellence and leadership. If you excel in a fast-paced environment and are eager to help the CIO lead meaningful change, this role offers an exciting career opportunity. Responsibilities Strategic and Operational Support • Act as a trusted advisor and sounding board to the CIO. • Collaborate with senior leaders across departments to ensure initiatives are moving forward and deliverables are met. • Manage the CIO's priorities, ensuring key projects and initiatives are on track, while proactively addressing potential roadblocks. • Help coordinate special projects, ensuring effective execution and timely delivery. • Serve as the point of contact for key internal and external stakeholders, representing the CIOs office in various meetings and forums. Executive Assistance • Provide comprehensive administrative support to the CIO, including managing schedules, preparing meeting agendas, and handling travel arrangements. • Screen and prioritize communications, including emails and phone calls, ensuring the CIO is briefed on important matters. • Prepare and edit correspondence, reports, presentations, and other documents as needed. • Assist with managing the CIO's inbox, ensuring important items are addressed and deadlines are met. • In conjunction with the Leadership team manage the preparation of key materials for executive meetings, including BRM slides, presentations, and other essential documents. • Proactively manage calendar commitments and prepare necessary documents and presentations in advance of key executive and leadership meetings Leadership and Team Management • Oversee the daily operations of the CIOs office, including coordinating with IT leadership on critical initiatives. • Assist in managing IT department communications and staff meetings, ensuring the CIOs message is effectively communicated to the broader team. • Facilitate cross-functional collaboration to ensure organizational alignment on IT-related initiatives. Process Improvement • Identify opportunities for operational efficiency and recommend improvements to processes within the CIO's office. • Support change management efforts by helping to drive initiatives and communicate changes across the IT department. Key Relationships This role will play a vital role in fostering collaboration, improving communication, and ensuring the CIOs initiatives are supported at all levels: • CIO and IT Leadership Team • C-Suite Executives and Senior Leadership • SNT Staff in global locations • Business Partners: HR, Finance, Communication • Executive Support and Administrative Teams Experience. Skills & Qualifications Education: Bachelors degree in business administration, information technology, or a related field. Experience : • Extensive experience in a similar role, with a background in executive support and project management. • Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. • Excellent written and verbal communication skills, with the ability to interact effectively with C-level executives and stakeholders. • High level of discretion and confidentiality. • Strong problem-solving skills and the ability to make decisions in a fast-paced environment. • Proficient in Microsoft Office Suite and project management tools

Administration: Oversee and coordinate all administrative procedures and systems, documentation and filing systems and basic HR functions. Operations: Work closely with production and Installation teams to ensure timely order fulfillment.

Department Direct Distribution - DSF Level/Band 301 - Assistant Manager Role Summary: Achieve FYP targets through regular visits to the assigned branches & relationship building with the team, Training of the sales team, Arrange various contests & events for the sales team as we'll as the customers. Organizational Relationships Reports To Area Manager Supervises WPOs (5 to 6) Job Dimensions Geographic Area Covered Clusters as defined in Zone structure Stakeholders Internal Operations, Distribution Operations, F&A External Customers Key Result Areas Sales Management Set targets for the team & review their performance on regular basis Initial grooming of the sales teams in presentation / selling skills& products Make joint calls with sales team , if required during the initial months Accompany the sales team on calls with high-ticket clients Set sales strategies for the team and follow up with to ensure the team achieves their targets Monitor WPOs lead conversion ratio and ensure the same is as per the Business Plan Ensure the WPOs updates the lead management system Team Management Analyze the productivity of WPOs to ensure they are delivering as per expectations Track business on a daily basis & provide feedback to the WPOs as we'll as to the senior management Drive the various contests being held for the channel and motivate the team to perform better Ensure that the high performers are suitably rewarded & kept motivated Counsel the low performers to assess the reasons for low productivity Provide operational support Check policy issuance & track the progress through every stage of the policy Co-ordinate with the team to resolve pending requirements. To be we'll informed on underwriting guidelines and other operations processes and share the same with the team membersby conducting workshops Educate the WPOs on the importance of compliance and ensure the same is being adhered to in a day to day business MIS & Reporting Prepare Business MIS and share the same with Senior Management Analyze the daily business nos. on submission/ issuance and pending and provide feedback to the WPO team Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes Competency Proficiency Scale Proficiency Scale Description Consumer Focus Understands the consumer life cycle, makes him/her feel valued and provides a value proposition suitable to the customer and make him/ her a brand ambassador by making use of functional knowledge and expertise 4 Is aware of the all latest offerings available in the market place and uses that information to create an environment where team/s are empowe'red to put consumers first. Organizes processes around consumer needs by taking into account the complex and sensitive information to meet their long term needs. Implements feedback system to improve consumer experiences at each touch point. Acts as a catalyst to backend support, service team and product teams to create more consumer focused product / services Building and Managing Relationships Collaborating with key stakeholders and team members to build positive working relationships based on confidence, trust and sensitivity to facilitate the accomplishment of common work/ business goals. 4 Proactively seeks out to identify and establish relationships which might be crucial for achieving long term success. Builds strong alliances with intra department colleagues / stakeholders that would support his/her team achieve business results. Takes efforts to ensure that key contacts and networks also find it beneficial to maintain relationships. Encourages own team members to build nurturing relationships Effective Communication Able to communicate accurately and concisely with various stakeholders by adapting communication methods based on situation and we'll reasoned arguments to convince and persuade stakeholder to achieve win-win situations 4 Creates an environment where team/s are encouraged and developed to enable them to communicate effectively with consumers and stake holders. Facilitates the understanding of complex messages to teams and stake holders by using appropriate communication techniques and ensures that the team is we'll versed with the skills and tools required to effectively communicate to various stake holders. Encourages the team to follow best sales communication practices adapted from similar line of business and sets them up for success. Taking Ownership Achieves results by taking responsibility proactively and by making timely decisions with speed & urgency 4 Proactively sets stretched targets for team and empower/motivate them to achieve the same. Takes responsibility for self and team s productivity even under testing situations. Recognizes ways of improving team productivity and customer service standards and makes critical decisions which has an impact on improving them. Understands how to divert teams effort in achieving broad business objectives/targets and consistently drives them for results. People Management Develop and manages individuals and team performances through constructive feedback, coaching and mentoring . 4 Creates a collaborative environment and continuously motivates The team to work together. Empathizes and maintains an on-going two way communication With team members. Makes team members understand criticality of their contribution to the team s success and facilitates understanding of Interdependencies among roles. Advices and coaches others by sharing experiences and Discussing how to handle current or anticipated concerns. Skills Required Technical Product/ Subject matter expertise Team management skills Business perspective & planning Insurance industry awareness Problem solving skills Presentation skills Behavioral Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills Qualification Graduate MBA

The Global Product Operations Support team is looking for a Specialist, Product Operations responsible for various aspects of Cardholder Services products, which, customer implementation, billing processes, analytics, reporting etc This role is crucial in ensuring the efficient and compliant delivery of our services to our customers. The team develops the processes and uses technology to execute MasterCard s Cardholder Services Products and is constantly looking to improve all aspects of the program to become best in class. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role In this role, the successful candidate will provide operational support throughout the Cardholder Services program life cycle. This includes: Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies. Generate reports for internal and external stakeholders. Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams. Identify opportunities to improve operational efficiency and contribute to process improvements. Assist in creating, updating, and maintaining internal procedures and documentation. Identify and report potential risks or issues. Participate in small to medium cross-functional projects, supporting team initiatives. Assist in training new team members as needed. All About You Languages: Proficient in English (verbal and written) Experience in MS-Excel (advanced) Self-starter and quick learner with ability to work independently Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks Willingness to dive deep and learn about our technology, system structure, and rules Strong analytical, data and problem-solving skills Team player with an impeccable attention to detail and the ability to multi-task

Project description As a DevOps Operational Support for this project, you will have the opportunity to contribute to the data management architecture of industry leading software. You will work closely with cross-functional teams and regional experts to design, implement, and support solutions with a focus on data security and global availability to facilitate data-driven decisions for our customers. This is your chance to work on a stable, long-term project with a global client, focusing on digital transformation and change management. Why Join Us - Exciting OpportunitiesWork in squads under our customer's direction, utilizing Agile methodologies and Scrum. - Innovative ApplicationContribute to an application that guides and documents the sales order process, aids in market analysis, and ensures competitive pricing. - Workflow GovernanceBe part of a team that integrates digital and human approvals, ensuring seamless integration with a broader ecosystem of applications. - Global ExposureCollaborate with reputed global clients, delivering top-notch solutions. - Career GrowthJoin high-caliber project teams with front-end, back-end, and database developers, offering ample opportunities to learn, grow, and advance your career. If you have strong technical skills, effective communication abilities, and a commitment to security, we want you on our team! Ready to make an impactApply now and be part of our journey to success! Responsibilities 1.Solve Operational ChallengesWork with global teams to find creative solutions for customers across our software catalog 2.Customer DeploymentsPlan, provision, and configure enterprise-level solutions for customers on a global scale. 3.Monitoring and TroubleshootingMonitor customer environments to proactively identify and resolve issues while providing support for incidents. 4.AutomationLeverage and maintain automation pipelines to handle all stages of the software lifecycle. 5.DocumentationWrite and maintain documentation for processes, configurations, and procedures. 6.Meet SRE & MTTR GoalsLead the team in troubleshooting environment failures within SRE MTTR goals. 7.Collaborate and DefineWork closely with stakeholders to define project requirements and deliverables and understand their needs and challenges. 8.Implement Best PracticesEnsure the highest standards in coding and security, with a strong emphasis on protecting systems and data. 9.Strategize and PlanTake an active role in defect triage, strategy, and architecture planning. 10. Maintain PerformanceEnsure database performance and resolve development problems. 11.Deliver QualityTranslate requirements into high-quality solutions, adhering to Agile methodologies. 12.Review and ValidateConduct detailed design reviews to ensure alignment with approved architecture. 13.CollaborateWork with application development teams throughout development, deployment, and support phases. Skills Must have Technical Skills: Database technologiesRDBMS (Postgres preferred), no-SQL (Cassandra preferred) Software languagesJava, Python, NodeJS, Angular Cloud PlatformsAWS Cloud Managed ServicesMessaging, Server-less Computing, Blob Storage Provisioning (Terraform, Helm), Containerization (Docker, Kubernetes preferred) Version ControlGit. Qualification and Soft Skills: Bachelors degree in Computer Science, Software Engineering, or a related field Customer-driven and result-oriented focus. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Strong communication and collaboration skills. Strong desire to stay up to date with the latest trends and technologies in the field. Nice to have Cloud TechnologiesRDS, Azure Knowledge in the E&P Domain (Geology, Geophysics, Well, Seismic or Production data types) GIS experience is desirable OtherLanguagesEnglishC2 Proficient SeniorityRegular

We are looking forward to hire Azure Cloud Professionals in the following areas : : Experience required: 3-5 years Ops Engineer As Alarm Phone Operations Engineer you will work to manage the cloud and on-prem infrastructure supporting the E2E Alarm phone connectivity. Identify use cases for proactive monitoring and other measures for Service stability. Work closely with Ops Manager for Service Improvement actions, such as service status reporting, and continuous development of agile and DevOps way of working. The ideal candidate will have a passion for automation and experience with Cloud technologies. Key Responsibilities: Cloud (Azure / AWS) know how of On-prem Infrastructure. Monitor and analyze cloud On-prem resource usage patterns, identifying opportunities to optimize costs and resource allocation Maintain and fix CI/CD pipelines to streamline application deployment and updates (Gitlab / Jenkins) Collaborate with cross-functional teams to deploy, and maintain cloud-based solutions that meet performance, security, and scalability requirements Operational Support Support the Global and Local business units in complex and often cross-technology troubleshooting, on-site and remotely Hands on technical troubleshooting, proven experience in working with tickets incident, problem, change request enduring to meet SLA and KPIs Provide L2 and Preliminary L3 support for cloud-related incidents and problems, resolving issues on-time to minimize downtime Hands on working on ticketing tools (SNOW, Jira) Collaborate with the Operations Manager and other teams to resolved incidents and respond to stakeholders Education Experience- University degree in Information technology, engineering or equivalent Minimum 3+ years of proven experience in supporting distributed solutions Experience and knowledge working in a Lean Agile team Technical skills Expectations Cloud certified (Azure / AWS) Knowledge of On prem cloud infrastructure / network connectivity Know / how of different types of integrations Rest API, Mulesoft, Kafka Python / PowerShell scripting knowledge (nice to have) Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture