582 Operational Support Jobs - Page 6

Job summary: The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an complete onsite role with 5 days working from office. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. : SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. This is an Onsite Role where employee need to work from office 5 days a week. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. - Basic qualifications Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. About the team Asssisted Self Service Registration (A-SSR), as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on amazon.in Sellers register themselves to sell on amazon.in, list their products, set up their virtual store (Apni Dukan), delight customers and manage successful business on amazon.in with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on amazon.in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon.in. During the course of this engagement, the associate will also train the sellers on the various tools available to better the seller performance in marketplace.. Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of driving process improvements experience

Job Description The Support Engineering team works closely with the development teams and is responsible for providing technical support for our core payments systems, client-facing web applications and API integrations. Their role is to investigate/replicate issues and provide guidance on best practices for the products. They have in-depth knowledge and handle escalations from other support teams. As an Support Engineer, you will be contributing to the success of the team by ensuring that issues or requests are resolved in a timely manner and escalate incidents to the appropriate engineering teams as needed. Key Relationships Engineering Product QA Account Management Contact Centre Finance **This role is for College Graduate who have recently completed degree course. Technical analysis, troubleshooting of the production issues. Serve as the first escalation point for issues logged by various support teams in the business to resolve complex issues. Perform incident resolution, problem determination and root cause analysis of problems and incidents. Exercise judgement in prioritizing cases and escalate issues to the appropriate team as needed. Work with the engineering teams and assist with the implementation of resolutions and preventive measures. Utilize the Help Desk system to manage the incoming IT support cases and incidents. Maintain and extend internal Knowledge Base documents with respect to operational support issues and resolutions. Perform daily checks and maintenance of our internal applications and solutions. Perform data manipulation tasks such as data transfers, bulk data operations, and correction of erroneous data caused by user errors or system defects. Perform data analysis and reporting tasks logged through service requests and the change management process. Participate in 24x7 on-call support rotation duties. Identify opportunities to automate routine tasks for resolving support requests and liaise with the development team in implementing solutions. Willing to work in UK shift on rotation basis Qualifications Experience working with REST APIs. Experience working with tools such as Postman, SOAPUI, etc. Good T-SQL skills Strong problem-solving, and analytical skills; ability to manage priorities and workfl

The purpose of this role is to script surveys on the survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Job Description: Bachelor s degree in computer science, Information Technology, Statistics, or a related field 2+years of experience working with VOXCO, Forsta or similar survey programming software. Experience of scripting multi-market complex projects. Program and script high-complexity surveys on the Survey platform, ensuring accurate execution according to specifications, with a focus on on-time delivery and end-to-end quality assurance. Conduct thorough testing of surveys, review data, and provide high-quality links to clients. Be able to provide technical support and troubleshooting for survey-related issues. Coordinate with internal project managers / client services team members to finalize materials; provide guidance on tool functionality and solutions. Review survey questionnaires and make recommendations for efficient programming and optimal data layout to improve data quality and user experience. Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency. Strong understanding of JavaScript, HTML, CSS, and other relevant programming languages. Should be comfortable to work in night shifts - rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization

Preferred Profile Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain preferred Excellent client engagement, stakeholder management, and analytical skills

As a senior site reliability engineer will work in our global organization to provide operational support for all Thomson Reuters products, including development tools and infrastructure used by engineering teams to build and test their applications. They will also collaborate with engineering teams on continuous integration/continuous deployment (CI/CD), monitoring, alerts, and other areas of operations support. About the Role: Experienced Site Reliability Engineer with 6+ years of experience in DevOps, SRE roles. Develop, Deliver, and SupportBy applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team. Be a Team PlayerWorking in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams. Be an Agile Personwith a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines. Be Innovativeyou are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries. Be an Effective Communicatorthrough active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments. About You: Keen to learn complex architectures and come up to speed quickly. A self-learner, self-driven, and able to operate with minimal supervision. Able to demonstrate ownership of accountabilities. Able to successfully communicate with business partners, management, and technical team members. Experienced SRE with development or DevOps background, worked on enterprise-scale applications. Proficient user of AWS, OCI and Monitoring tools like DataDog etc. AWS SysOps Associate or DevOps professional certified is a plus. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset Experience on rotational On-call #LI-PS1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Key Responsibilities: Campaign & Content Development Conduct in-depth research into target personas, industry segments, and buyer roles to create insight-driven messaging. Assist in developing and executing targeted cross-sell and upsell marketing campaigns aligned with sales and account-based strategies. Support the development and execution of marketing campaigns for prospects aligned with target personas and firm strategies. Assist in the creation of product-focused assets, including sales collateral, email sequences, whitepapers, case studies, and landing page content. Contribute to creative brainstorming sessions, messaging drafts, and testing ideas to improve campaign impact. Sales & Product Team Collaboration Support product launches with messaging frameworks, competitive positioning, and enablement materials. Collaborate with sales, product, and customer success teams to understand solution value and use cases. Help identify feedback loops and gather insights from internal stakeholders to optimize go-to-market efforts Digital & Demand Generation Support Coordinate with the digital marketing and demand generation teams to ensure timely execution of campaigns across email, web, social, and paid channels. Track campaign performance and assist in analyzing key metrics to inform improvements and future strategy. Content Management & Operational Support Assist in organizing and maintaining content repositories for internal and external stakeholders. Ensure alignment of marketing assets with IVP’s brand, tone, and visual identity. Manage the production calendar for campaign deliverables and content publishing. Pitch in on special projects, team initiatives, and time-sensitive tasks as needed based on business priorities and bandwidth. Embrace opportunities to contribute across various marketing functions, including campaign content, events, and analytics, gaining exposure to multiple areas. Skills & Qualifications: Post Graduate/Master's degree in Marketing or a related field. 1–3 years of experience in B2B marketing, preferably in SaaS, fintech, or enterprise tech. Strong written and verbal communication skills; ability to write compelling, professional content. Experience with tools like HubSpot, LinkedIn Campaign Manager, and Google Analytics is a plus. Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced self directed, learning-oriented environment. Data-driven mindset with a curiosity for customer insights and campaign performance. Proactive mindset with a willingness to take on new challenges and support evolving team needs. Roles and Responsibilities Campaign & Content Development Conduct in-depth research into target personas, industry segments, and buyer roles to create insight-driven messaging. Assist in developing and executing targeted cross-sell and upsell marketing campaigns aligned with sales and account-based strategies. Support the development and execution of marketing campaigns for prospects aligned with target personas and firm strategies. Assist in the creation of product-focused assets, including sales collateral, email sequences, whitepapers, case studies, and landing page content. Contribute to creative brainstorming sessions, messaging drafts, and testing ideas to improve campaign impact. Sales & Product Team Collaboration Support product launches with messaging frameworks, competitive positioning, and enablement materials. Collaborate with sales, product, and customer success teams to understand solution value and use cases. Help identify feedback loops and gather insights from internal stakeholders to optimize go-to-market efforts Digital & Demand Generation Support Coordinate with the digital marketing and demand generation teams to ensure timely execution of campaigns across email, web, social, and paid channels. Track campaign performance and assist in analyzing key metrics to inform improvements and future strategy. Content Management & Operational Support Assist in organizing and maintaining content repositories for internal and external stakeholders. Ensure alignment of marketing assets with IVP’s brand, tone, and visual identity. Manage the production calendar for campaign deliverables and content publishing. Pitch in on special projects, team initiatives, and time-sensitive tasks as needed based on business priorities and bandwidth. Embrace opportunities to contribute across various marketing functions, including campaign content, events, and analytics, gaining exposure to multiple areas.

Supporting supervision functions of client facing documents, communications, and investment products to ensure compliance with regulatory requirements. Analysts will be expected to identify potential irregularities/ red flags, while maintaining agreed service levels and commitments. Key Responsibilities Provide support to Registered Principals and Supervision leaders in conducting supervision by providing 1st level analysis of documents and processes, data aggregation, reporting and similar activities. Responsible to complete the required tasks within the pre-defined SLAs, maintaining required quality parameters. Help identify efficiencies through innovation using Lean. Manage multiple and changing priorities, expectations and concerns while working closely with business partners in a focused and responsive manner. Maintain reporting and other process documentation for Business Continuity purposes. Required Qualifications Bachelor s degree or equivalent 1-3 years of relevant experience Preferred Qualifications Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Business Support & Operations

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Develop and maintain APIs & microservices in Java/SpringBoot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. Develop and maintain software products in Smart Channels entire technology stack. Mobile apps (iOS) and supporting services. Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stack. Advocate and advance modern software development practices within the mobile engineering community. Grow the technical expertise of mobile engineering community Helping with designing, maintaining and improving all aspects of the mobile software delivery lifecycle Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent Participate in broader discussions about mobile software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the Smart Channels software products Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Good knowledge and development experience in following Proven hands-on experience on iOS development Sound knowledge of Swift and Objective-C Sound knowledge of Mobile Architecture Clean Swift, Viper, MVV Sound knowledge of Cocoa, Memory management, Design patterns, multi-threading for mobile development Familiar with security practices for mobile development Should be familiar with different instruments like memory, profiler, debugger etc Should be familiar with web services, session management Solid understanding of the full mobile development Good troubleshooting skills Knowledge of cloud environments, being AWS a plus. Experience as Lead in a large-scale engineering environment Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Develop and maintain software products in Smart Channels entire technology stack. Mobile apps (iOS) and supporting services. Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stack. Advocate and advance modern software development practices within the mobile engineering community. Grow the technical expertise of mobile engineering community Helping with designing, maintaining and improving all aspects of the mobile software delivery lifecycle Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent Participate in broader discussions about mobile software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the Smart Channels software products Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Good knowledge and development experience in following Proven hands-on experience on iOS development Sound knowledge of Swift and Objective-C Sound knowledge of Mobile Architecture Clean Swift, Viper, MVV Sound knowledge of Cocoa, Memory management, Design patterns, multi-threading for mobile development Familiar with security practices for mobile development Should be familiar with different instruments like memory, profiler, debugger etc Should be familiar with web services, session management Solid understanding of the full mobile development Good troubleshooting skills Knowledge of cloud environments, being AWS a plus. Experience as Lead in a large-scale engineering environment Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Responsibilities: 1. Client Relationship Management: Serve as a primary point of contact for clients regarding their portfolio management needs. Build strong relationships with clients through proactive communication and personalized service. Address client inquiries, concerns, and requests promptly and effectively. 2. Portfolio Oversight and Reporting: Assist in the management and oversight of client portfolios, working alongside portfolio managers. Monitor portfolio performance and provide regular updates to clients. Prepare customized reports and presentations for client meetings. 3. Operational Support: Coordinate with internal teams to ensure timely execution of client requests and transactions. Handle operational tasks related to client accounts, including account openings, transfers, and closures. Ensure compliance with regulatory requirements and internal policies. 4. Client Education and Communication: Educate clients on investment strategies, market trends, and portfolio performance. Co-ordinate and Organise periodic reviews and meetings with clients to discuss their investments. 5. Team Collaboration: Collaborate with portfolio managers, analysts, operations, third-party distributors and other teams to deliver exceptional service to clients. Provide support to senior management in various strategic initiatives and projects.

Responsibilities: * Manage front desk operations * Coordinate administrative tasks * Schedule appointments & events * Handle incoming calls & messages * Generate Leads for the academy

Building Maintenance Conduct regular inspections to identify and address maintenance issues related toHVAC, electrical, plumbing, and other critical systems. Coordinate with external vendors and contractors for repairs, renovations, andfacility upgrades, ensuring timely completion and quality control. Implement a preventative maintenance plan to minimize breakdowns and enhancethe longevity of facility assets. Space Management Monitor and optimize office space utilization, ensuring a comfortable and efficientworkspace. Oversee office moves and reconfigurations, coordinating with different departmentsto minimize disruptions. Ensure compliance with company policies on space allocation and utilization. Vendor and Staff Management Manage contracts and performance of third-party vendors for services likehousekeeping, security, landscaping, and pest control. Supervise and coordinate blue-collared staff and housekeeping teams, ensuringthey execute their tasks effectively. Conduct regular vendor performance assessments and address service concernspromptly. Health, Safety, and Compliance Ensure adherence to health and safety regulations, implementing workplace safetyprotocols. Conduct safety drills and training to prepare employees for emergency situations. Investigate and resolve any workplace safety issues or incidents. Budget Management Develop and track facility-related budgets, identifying areas for cost savings andefficiency. Prioritize maintenance and operational expenses to align with budget constraints. Administrative Operational Support Maintain facility records, maintenance logs, and vendor agreements for referenceand compliance. Address and resolve employee concerns related to facility issues. Collaborate with other departments to ensure smooth day-to-day facility operations. Desired Skills Qualifications Technical Knowledge: Familiarity with building systems (HVAC, electrical,plumbing) and maintenance best practices Leadership People Management: Experience in managing housekeeping andblue-collared staff, ensuring efficiency and discipline Vendor Management: Ability to source, negotiate, and oversee third-party serviceproviders Problem-Solving: Strong ability to identify and resolve facility-related issuesefficiently Organizational Time Management: Capable of handling multiple tasks,prioritizing work, and meeting deadlines Budgeting Cost Control: Experience in managing facility expenses andoptimizing costs Compliance Awareness: Knowledge of health, safety, and building regulations

Senior Project Engineer Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Project Engineer Research and Development Atlas Copco (India) Private Ltd. Date of posting: Jun 11, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your Role Looking for a motivated individual to assist in the Operational Support and Project Execution of a cloud based, remote connectivity solution for vacuum pumps. The mission of the Lead engineer is to work closely with a culturally diverse, multi-branded team and successfully bring the cloud solution from a recently completed Proof of Concept Phase into the Pilot Phase and further on into regular operations and execution of projects using the software solution hardware package that has recently been selected. The Lead engineer will take care of the initial day to day operations surrounding the cloud including the creation of user accounts sites, managing the onboarding of devices, providing first line of support as well as training handover to internal users. Some travel may be required to the various internal technical centers to help train users. The selected candidate grows with the progress of the project and becomes a vital part of the team which runs regular operations of the VTS connectivity platform Learn how to use the selected cloud software platform. Basic programming, computing and data management skills is required Manage day to day operations of the cloud including the creation of internal external user accounts, adding of nodes, sites devices using SAP data when automatic flow fails. Monitor security related activities for a cloud platform and provide solution to improve it. Work as Subject Matter Expert for cloud related operations and executions. Provide training and support on advance cloud portal and IoT gateways connected to it, to local users as required. Manage configure hardware, loading software, tracking SNs repackaging if necessary. Work closely with other divisions including engineering, marketing, operations, finance, purchasing production. Support marketing with internal training for other divisions areas regarding benefits usability of the cloud platform. Support the Advanced Services Specialist with ongoing feedback for continuous development of the cloud during beyond the Pilot Phase regarding bugs, functionality, layout other possible improvements. Document various SOP, SAP workflows, specifications for retrofit kits, manage end to end process flows, identify gaps and how to close them or use workaround. Bachelor s degree in Computer Science Engineering or in similar streams with at least 4+ years of experience Experience in the vacuum industry is an added advantage Knowledge Areas: Trainer Skills Intercultural collaboration can communicate with different stake holder Excellent forward planning, reporting and organization skills Critical Skills: Focus on Drive customer success, Lead myself, team success, Embrace sustainability Flexibility In return, we offer you We add value wherever we do business The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 42 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. This role is ideal for you, if you wish to challenge yourself on Technological front and creating competence centre for Remote Monitoring for VTS at Global Engineering Center India Last Day to Apply 25/06/2025 Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

About Glean We re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We re a diverse team of curious and creative people who want to help each other get big things done so we can help other teams do the same. Were backed by some of the Valleys leading venture capitalists including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. Role We are seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage the technical support team, ensuring high levels of performance and customer satisfaction. Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities. Foster a positive and collaborative team environment. Recruit, train, and onboard new support team members. Support Operations Management: Develop and implement efficient support processes and procedures. Monitor and analyze support metrics (e.g., response times, resolution rates) to identify areas for improvement. Ensure timely and accurate resolution of customer technical issues. Manage the support ticketing system and ensure proper documentation of support interactions. Customer Relationship Management: Act as an escalation point for complex technical issues and customer complaints. Build and maintain strong relationships with key customers and stakeholders. Gather customer feedback and identify opportunities to enhance the customer experience. Proactively communicate with customers regarding product updates, issues, and resolutions. Process Improvement and Documentation: Identify and implement process improvements to enhance support efficiency and effectiveness. Develop and maintain support documentation, knowledge base articles, and FAQs. Ensure accurate and up-to-date documentation of support processes and procedures. Generate reports and analyze data to identify trends and areas for improvement. Qualifications 5-7 years of experience in technical support, with at least 3 years in a management or leadership role. Strong technical understanding and problem-solving skills. Proven experience in building cross-functional alignment with peer managers in RD and GTM. Experience with support ticketing systems (zendesk) / CRM software. Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency. Proven ability to lead cross-functional teams and manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Ability to work independently and manage multiple priorities. Certifications such as ITIL, HDI, or relevant technical certifications are a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a motivated and experienced leader with a passion for technical support, we encourage you to apply.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering In this role, you will: Provide coaching and guiding directly or indirectly to engineering teams by giving clear technical direction, feedback and timely suggestions to ensure a high-quality standard of deliverables according to HSBC standards and best practices. Provide technical leadership across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities typically being deployed to resolve the most challenging and/or impactful projects or deliveries End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Address existing technical engineering debt and drive for technical evolution aka Digital Transformation for the teams by working closely with various parties including business, Subject Matter Experts, Solution Architects globally. Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service s direction. Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality. Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team, Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement. Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Work with industry groups/peers and vendors outside of HSBC to establish and maintain HSBCs involvement and influence in the engineering space. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain and across HSBC Work with the Engineering Practice to promote development of engineers through coaching, and mentoring. Identify as an authority for specific engineering disciplines providing steer/assistance to programmes or projects that require it. Requirements To be successful in this role, you should meet the following requirements: Currently be a hands-on full stack developer and possess a minimal of 17+ years experience of hands-on software development. Possess strong demonstrable technical capabilities (API, microservices, Java, web-based technologies, ReactJS, database, artificial intelligence, etc), Experience with cloud native development and public cloud providers like GCP or Azure Experience implementing customer facing applications Very good understanding of technology and its application, e.g., mobile app, host to host technologies, artificial intelligence, microservices, etc. Knowledge and experience on DevOps, Disciplined Agile Delivery (DAD), Agile control Framework. Experience presenting to senior stakeholder in both business and technology. Have people leadership capability and experience leading engineering distributed teams encompassing 30+ staff. Are passionate about technology and look for opportunities to learn & bring new ideas to the team. Have experience with Production Support and incident management Excellent knowledge of their technical environment and will have significant responsibility in setting the way forward in the types of technology they look after. Forward thinking, making the right decisions based on strategy Strong communication skills to help for negotiating, collaborating, presenting, facilitating, influencing engineering teams, stakeholders, etc. Demonstrable ability to mentor, develop talent and motivate staff to reach their optimum performance levels and career development Want to be part of a world class team, working for a business with a need and appreciation for excellent software engineers Can-do attitude and problem-solving mindset. Self-starter The successful candidate will also meet the following requirements: Can-do attitude and problem-solving mindset. Self-starter You ll achieve more when you join HSBC. .

The Manager of the LCCA team is responsible for the correct assignment and support of the team across complex programmes He/She should work with the Bid to Order Coach in a advisory capacity to highlight opportunies and challenges in QtB proposal He/She is responsible for ensuring each complex programme has a plan to reach CCA standard processing He/She where necessary will act as LCCA on complex programmes to support the business He/She will work with internal/external stakeholders to obtain feedback on LCCA performance globally to deliver customer satisfaction and continual improvement of services Customer engagement and operational support Managing the LCCA team s complex programme activities in order to maintain and enhance customer relationships and experience Leads internal interlocks with all stakeholders to ensure seamless flow of transactions on complex programmes Participlates on initiatives and projects to improve/automate activity with the aim of delivering operational excellence for complex programmes Manage internal interlocks with all stakeholders to ensure seamless flow of transactions which align with QtB processes as much as possible Support and contribute with the documentation of complex programme/customer processes and requirements Ensure the customer processes lead to accurate invoicing for revenue & cash optimization Supports Bid Coach with new business opportunities/contract renewal activity in an advisory capacity to help deliver effective and attainable QtB processes for complex programmes Communications Management Responsible for timely and effective communication to the internal / external customers of LCCA activity Build & nurture transversal relationship across the organisation to foster a collaborative environment Partnering with stakeholders in the end-to-end process including: Presales, Sales, Vendor, Delivery, Supply chain, International Business, IT, Import/Export Compliance Work with management, International, GDO, financial, and IT teams to support business program execution Managing & communicating change effectively based on customer / business requirements Best Practices Develop best practices to improve customer program performance Oversee daily activities of LCCA team and provide assistance whenever needed Review customer engagement process for complex programmes to ensure anticipated verbal or written summary of the ongoing activities is provided at all time Knowledge Management Possesses in-depth knowledge of the QTB processes and tools especially the steps related to quoting activity Promotes and coordinates knowledge harvesting within the team & organization Ensures activities performed under the LCCA team s ownership is well documented Ensures best practices are learnt, shared and applied and also promotes knowledge sharing Facilitates development of a performing team in context of process, tools, all products and soft skills Ensures the LCCA team performs to the highest standard Identify, record, plan and administer the training requirements of the LCCA team which will provide them with the tools to help evolve their complex programme into a programme that can be managed by a CCA Train, mentor, develop and monitor new team members, providing continual support and guidance Resource Management Contribute to overall resource plan, appropriate resourcing allocated to customer program Efficient resource management with an eye on productivity & cost through automation Identify quick wins (manual task) with regards to automation to ensure the team allocates it s time on value added task Business Performance Proactively monitor team performance through regular discussion with the CBU s, Sales territories and Customers Analyze performance, debrief with the team and implement improvement plans Ensure that program / customer deliverables meet quality standards and project advancement Ensure customer satisfaction aligned with LCCA objectives Contribute to CSAT improvement program Responsible for performance management (KPI s) of the QTB journey of the customer

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. . Role and Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Organize resources, set goals, execute Executives and client strategies and responsible for reporting. Responsible for following agreed governance model, escalation & communication plan. Ensure that team members achieve agreed standards in relation to their job assignments. Ensure training of new staff on the corporate policy and rules Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption. Monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates. Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process. Coach & mentor Team lead enabling them to manage effectively. Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up in a timely manner. Collaborate with internal teams. Be the Key contact for all problems and queries with specific business assigned. Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention. Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements. Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Key Skills and knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Expertise to lead and guide any new incubation projects being driven by the client as well as internally. Action Oriented, Integrity and Trust, Perseverance Problem Solving, Drive for results and leadership skills. Managing & measuring work Ability to handle pressure. Problem solving, analytical and data entry mastery. Excellent verbal and written communication skills Strong external and management reporting skills

**Required Qualifications** + **Experience:** 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services + **Azure Expertise:** Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute + **Escalation Handling:** Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution + **Troubleshooting Skills:** Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps + **Independent Ownership:** Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution + **ITIL Knowledge:** Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations + **On-Call Availability:** Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required **Preferred Qualifications** + **Certification:** Microsoft Azure Administrator certification (e g , AZ-104) or equivalent + **Scripting:** Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks + **Microsoft 365 Expertise:** Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc ) \#LI-PR1WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation World Wide Technology is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law We are committed to working with and providing reasonable accommodations to individuals with disabilities If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Develop and maintain APIs microservices in Java/SpringBoot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role, you should meet the following requirements: Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build. You ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. The full stack Engineering job is responsible for delivering across the Technology delivery lifecycle including inception, construction, testing, release and ongoing management of a product or service in a pod within a Technology team. They will be required to continually enhance their skills within a number of specialisms which include front end, development, security, testing, and operational support. In this role, you will: Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand. End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service s direction. Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality. Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team, Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement. Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Requirements To be successful in this role, you should meet the following requirements: Must Have: Java 8 or above, Spring framework, handling multi thread applications Expertise in governance such as: Production governance Monitoring Risk Control Support Deeper understanding of component delivery in areas such as: Security Accessibility Leading retros at a pod level. Broader knowledge of cross component dependencies and ownership. Actively improving the system stability and monitoring Understanding of underlying infrastructure components Understanding of tech debt. What additional skills will be good to have Mongo DB, GCP and Parquet file handling You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role you will: Coaches the team in Agile practices that they have agreed to, i. e. Standups, retrospectives, reviews and ensures that they are followed Constantly works with the Product Owner and Business Analyst to re-prioritize the backlog as and when there are changes in scope or bugs arise or any issues surface Ensure the backlog is transparent, understood, and ready to be consumed by the team Actively plan for and participate in PI Planning meetings Evaluate budget for any feature that stands as a candidate for upcoming PI Clarifies to the team, the value which the customer hope to receive Facilitating the team to self-organize, enabling continuous improvement of change and run activities, aligned to the product roadmap and customer expectations Shield the team from interruptions during sprints to ensure that agile process doesn t impede team progress. Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand Work as IT Service Owner delegate (ITSO) for Talent Intelligence systems, working closely with third-party service providers. Manages dependencies on other teams e. g. other Pods Ensures that Agile principles are supported by the relevant Agile practices, and that the practices do not become stale Creates a working environment where team members feel safe to raise any form of impediments to them Facilitates raising of Risks, Issues, Assumptions and Dependencies and escalating relevant ones through the Project Manager Helps the team focus on continuous improvement, take responsibility for their actions, and mentors team members to become problem solvers for themselves Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Monitor ICE Exceptions, Unix/Linux Patching, Cyclic Patching, Performance and Stress testing for services, Data Backup Recovery Plans and Tests, DR Tests and Role-swaps Plans and Tests, Vulnerability Planning and Resolution Management. Requirements To be successful in this role, you should meet the following requirements: In-depth knowledge of Agile methodologies, SAFE, Scrum including certification. Running of Agile ceremonies and proficient in Agile tools. Ideally would have experience of handling IT Service Owner activities either as an owner or delegate. Excellent communication and interpersonal skills. Good deadline management and skills to highlight risk and propose mitigation plan. Team player, approachable and open to feedback. Strong leadership and management qualities with the ability to motivate and lead by example. Ability and experience of leading teams and pull them together to achieve common objectives Ability to prioritize work effectively and deliver within agreed service levels in a diverse and ever-changing environment High levels of judgment and decision making, being able to rationalize and present the background and reasoning for direction taken Excellent organization awareness Knowledge and experience in working with 3rd party vendors would be an added advantage You ll achieve more when you join HSBC. .

JOB PURPOSE Provide operational support to Operational Commander at satellite stations (station 2station 4) to implement all SOPs contingency plans for the Rescue and Firefighting related airport emergencies at the IGI Airport as per DGCA CAR. Ensure adequate resources are available for smooth shift operations by effectively utilizing available manpower, appliances, equipment and extinguishing media. Also responsible all personnel are competent enough to perform the duties in highest level to achieve operational excellence in all areas. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators To function as overall shift in charge for Main Satellite Fire stations to manage ARFF personnel, equipment facilities and to respond to aircraft emergencies with the team during the tour of duty to ensure ARFF services meet the statutory requirements defined by International Civil Aviation Organization, Director General of Civil Aviation promulgated within the Rajiv Gandhi International Airport Aerodrome Manual, Aerodrome Emergency Plan, Standard Operating Procedures, Department System Manual and associated documents / orders. Status Report, Log Book etc To assume the command and control at the incident site and to liaise and communicate with internal and external agencies for effective management of the emergency situation involving aircrafts, buildings and other facilities. Accident/Incident Register and Log Books. To ensure regular physical practical drills, equipment drills , familiarization programs on Aircrafts, building, airfield topography theory classes are conducted in the shift as per schedule and to participate in mandatory Fire drills/Crash exercises along with shift personnel to develop maintain technical operational capability of shift personnel ARFF training records ARFF rating score To Conduct periodical inspections and audits of all fire appliances, equipment, Personal Protective gears to ensure its serviceability and availability for the use of overall shift operations at both fire stations. Inspection and audit reports. To ensure all ARFF operational personnel are holding valid certifications such as first aid, Airport Driving Permit, Driving license, Crash Fire Tender Operation certification. Records and documentation To ensure shift personnel carry out all tests inspections in accordance with the established procedures. Monitor, follow up escalate as required for early rectification of defects un-serviceability. Ensure all relevant documentation is accurately completed in this regard. ARFF test records ARFF status records To conduct fire safety audits fire hazard inspections in coordination with Manager Fire prevention and prepare reports follow up for closure of observations. Fire safety audit closure reports KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS AAI Airport Medical Center Airlines Regulatory Statutory establishments INTERNAL INTERACTIONS All Departments FINANCIAL DIMENSIONS OTHER DIMENSIONS Direct reports: 20 to 25 EDUCATION QUALIFICATIONS Graduation /Post graduation or equivalent Basic Fire Fighting training in Aviation Fire Officer training in Aviation Certification in Disaster management - (Desirable) RELEVANT EXPERIENCE Experience Minimum 12 years of relevant experience out of which minimum progressive experience of 5 years in managerial. Mandatory exposure ARFF Operations in private airports/AAI/ Defense organizations COMPETENCIES Networking Personal Effectiveness Teamwork Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning Decision Making Execution Results Strategic Orientation Problem Solving Analytical Thinking

An exciting opportunity to join as an Analyst exists in the Global Corporate Banking team. Job summary As a Global Corporate Banking Analyst within the Global Corporate Bank, you will be responsible for supporting corporate bankers in all client activities, including marketing, execution, and ongoing relationship management. Your role will also involve communicating and coordinating with internal stakeholders on deal pitch and execution. You will primarily serve India headquartered corporate clients. This position is based in Mumbai. Job responsibilities Assisting bankers with preparation of marketing material and pitch books for clients across banking products Assisting bankers with maintaining deal pipeline client monitoring Assist in KYC onboarding and ongoing internal regulatory compliance requirements Preparing applicable internal approval documents and transaction documentation Managing client relationships and deal execution Coordinate with internal stakeholders and product partners, credit, legal compliance on a regular basis Build skills sets and knowledge to eventually transition into a banker role over time with direct client management responsibility. This will require the candidate to have the ability to manage client relationships and provide solutions to these clients across the corporate banking product suite, with specific focus on cash management, trade, liquidity, foreign exchange, debt market and funding solutions Required qualifications, capabilities, and skills Post-graduation/ Chartered Accountant / MBA from a reputed institute Understanding of corporate balance sheets and banking products Ability to multi-task and work with various stakeholders, including senior corporate bankers, offshore partners, product partners, operations support, credit management Client management skills and issue resolution Ability to work independently as well as be a team player. Strong presentation communication skills Previous work experience of minimum of 3 years of for Analyst position and 4 years for Associate position, preferably in Corporate Banking or related client facing functions/roles

Job Title: Operations Assistant Location: Mohali, Punjab Company: Pearce Services About Pearce Services: Pearce Services is a leading nationwide provider of outsourced operations, maintenance, and engineering services for mission-critical infrastructure. Our expertise spans across telecommunication networks, renewable energy installations (solar and wind), electric vehicle charging stations, and large-scale power generation and batteries. With a team of over 1,700 members, Pearce is a rapidly growing leader in the industry, committed to continuous innovation and robust growth. We operate through four distinct brands: Pearce Services, Pearce Renewables, MaxGen Energy Services, and World Wind & Solar, each renowned in their respective high-growth markets. Job Overview: Pearce Services is seeking a detail-oriented and proactive Operations Assistant to support the management of wireless and wireline sites, primarily focusing on mobility sites for telecom customers. The ideal candidate will be responsible for handling various operational tasks related to invoicing, purchase orders, and quality control. Key Responsibilities: Invoice Management: Review incoming emails containing rejected invoices from customers, identifying and categorizing reasons for rejection (e.g., pricing discrepancies, missing information). Documentation and Communication: Track all actions and communications regarding rejected invoices, providing regular updates to management. Customer Communication: Handle communications related to customer inquiries, requests, and updates within email opportunities. Work Review: Analyze technician work by reviewing labor details (e.g., drive time and onsite time) and verifying parts used at wireless and wireline sites. Billing Support: Prepare Excel workbooks for the billing of wireline jobs by tracking invoices. Web Application Utilization: Utilize web-based applications to streamline data collection for inventory and maintenance activities at mobility sites. Quality Control: Develop and maintain detailed QC checklists and procedures for battery replacements. Purchase Order Management: Review and verify purchase orders in web-based portals, ensuring accuracy in pricing, quantities, and terms, and maintaining clear records of assigned orders. Compliance: Ensure compliance with company policies and procedures during purchase order assignments. Required Skills and Qualifications: Strong Communication Skills: Ability to effectively communicate with internal teams, customers, and stakeholders. Proficiency in MS Excel: Basic knowledge of Excel for data management and report creation. Analytical Ability: Ability to analyze data and make informed decisions based on operational needs. Detail-Oriented: Strong focus on accuracy and consistency in all tasks. Problem-Solving Skills: Ability to quickly identify and address issues related to invoices, orders, and customer communications.