582 Operational Support Jobs - Page 21

Job Title: Cloud Engineering and Operations Scrum Master / Kanban Coach (6-Month Assignment) Location: Bangalore, India (Need Remote collaboration with US) Reports To: SRE Manager Experience Level: Overall 8+ years and 3+ years (Agile Coaching / Cloud Engineering and Operations -aligned teams) Job Summary We are seeking a Scrum Master with deep Kanban expertise to act as a process coach and Agile systems designer for our Cloud Engineering, Cloud Operations and Site Reliability Engineering (SRE) team on a 6-month contract. This role goes beyond standard Agile facilitation you ll lead the creation, rollout, and continuous improvement of delivery practices in a complex SRE environment. The ideal candidate will bring practical Kanban experience, coaching skills, and strong knowledge of tools like Azure DevOps and BMC Helix. Key Responsibilities Agile Process Design Implementation Define, implement, and refine Kanban-based delivery practices suited for platform/SRE teams. Establish cadences, WIP limits, workflow policies, and a pull-based system that reflects the dynamic nature of SRE work. Design and evolve Kanban boards in Azure DevOps, mapping to real operational workstreams. Translate unstructured work into trackable backlog items and actionable tasks. Help integrate workflows between Azure DevOps (build engineering) and BMC Helix (CMDB, incidents, standard requests). Coaching Cultural Enablement Coach SRE engineers, managers, and stakeholders on Agile/Kanban principles and the value of structured workflows. Build team discipline around logging work, limiting WIP, and managing flow. Guide leaders and stakeholders in their roles within a Kanban system (e. g. , replenishment, prioritization, demand management). Create training materials and run working sessions as needed. Agile Delivery Operational Support Facilitate Kanban ceremonies: stand-ups, story development, story analysis, retrospectives, replenishment, and flow reviews. Track and report flow metrics (cycle time, lead time, blocker aging) to drive improvement. Support team coordination across time zones (India, US). Coordinate compliance- and audit-related tasks as part of operational tracking. Requirements Experience: 3+ years in Agile coaching or Scrum Master roles with demonstrated experience in process design for DevOps/SRE/Platform teams. Kanban Expertise: Hands-on experience building and coaching Kanban systems. (Kanban System Design [KMP-I] or similar is a plus. ) Tools: Azure DevOps: backlog design, board configuration, work item taxonomy BMC Helix or Service Now: awareness of CMDB and operational work integration Soft Skills: Excellent facilitation, coaching, and change management skills. Ability to influence without authority. Technical Understanding: General familiarity with CI/CD, incident management, cloud services (Azure), and reliability-focused workflows. Nice to Have Experience integrating Agile systems with ITSM tools (like BMC Helix). Knowledge of SRE concepts: SLIs, SLOs, incident postmortems, automation-first mindset. Familiarity with SOC compliance, infrastructure change controls, or regulated environments.

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Provide technical support for in-house products, ensuring high availability and performance. Monitor and maintain system health, performance, and security. Troubleshoot and resolve issues related to Oracle database, Python scripts, and telecom systems. Handle incident management during outages or escalated issues. Perform initial triage before escalating to the development team for issue resolution Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyses data and metrics, identifies problem areas and provides actionable insight. Develop Automated solutions for the Recurring type of issues in production environment Acts as a technical resource in projects and initiatives and ensures successful project implementation. Provides training and guidance to less experienced team members. Manage and resolve JIRA tickets in a timely manner, ensuring customer satisfaction. Collaborate with cross-functional teams to implement solutions and improvements. Comfortable in working on shifts Late nights as needed Document processes, procedures, and incident reports for future reference. Preferred Qualifications Bachelor s degree in computer science, Information Technology, or a related field. Proficiency in Oracle, Mongo and Python programming. Good to have knowledge in cable/telecom domain and technologies. Experience in production support and handling JIRA tickets. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment and communicate clearly. Willingness to work in shifts, including nights and weekends. Up to 4 years of relevant experience in a similar role. Familiarity with operational support tools, such as Grafana. Familiarity with version control systems like Git. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Third-Party Risk Management (TPRM) is the 2nd line of defense (2LOD) and is responsible for developing/maintaining strong TPRM practices to effectively and efficiently manage risks arising from Third Parties, in line with regulatory requirements - including end-to-end Enterprise Third Party Risk process, tools, applications, and external and internal data sources. This role will oversees the implementation of TPRM policies and standards that provide controls around outsourcing arrangements and management of third party relationships. Supports the successful execution of the TPRM Programs/Requirements by ensuring that all stakeholders are performing their respective roles and responsibilities associated with applicable policies, standards, procedures, and objectives. Conduct regularly scheduled meetings with business partner to communicate TPRM Program requirements and procedures, share best practices. Supports development of communication and training procedures, reference guides, and other TPRM Framework documentation to support TPRM Program evolution. Supports, and tracks reporting requirements - Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) Assists lines of business with ongoing TPRM Program monitoring and oversight including training and compliance metrics for TPRM Support updates to TPRM application and tools, working in close partnership with Line of Business owners and other stakeholders. Oversees third party risk management life cycle activities and identifies new risks as business requirements evolve and providing essential support and fostering cooperation among stakeholders and different teams to ensure risks are considered and managed at appropriate points. Work in a collaborative, and constructive manner with business units and our internal and external stakeholders to enhance the effectiveness of processes and controls. Remains apprised of industry best practices and identify opportunities and solutions for continuous TPRM program enhancement. Support Third-Party Risk related efforts, which include projects focusing on the development and ongoing maintenance/enhancement of 4th Party and other program enhancement projects. Follow policies and procedures that support the successful implementation of TPRM operating models and escalate third party incidents or related risk events/escalations to senior risk leaders. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (4:45p-1:15a) India Business Unit AWMPO AWMPS Presidents Office Job Family Group

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries. Link for our website: https://www.niit.com/mts/ NIIT is hiring for Exectuive Client Services role. (Client Executive) Experience : 0 to 2 yrs only Skills : Client servicing, training administration, handling escalations, excellent communications, international process exposure, good in Excel & PowerPoint. Shift : Must be comfortable with rotational shift including night/early morning shifts Location : Gurgaon sector 34. Both side transportation facility for hiring zone areas. Interested ones, please share your cv at Jasleen.2.Kaur@niitmts.com (704245078) A AMCS is the single point of contact for interacting with customer stakeholder/ manager for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment. Responsibilities : Manage and Administer all activities end-to-end for assigned programs. • Pre-work tracking and following up with participants to ensure completeness. • Booking the venue for offsite activity or social events. • Provide support / help for all types of training events. • Managing nomination list for programs and working with the onsite team. • Marketing programs if required and as per client process requirements. • Ensure offsite training event activities are performed as per the Event Readiness Process/System. • Communicate with instructors and outside vendors using both written and spoken correspondence. • Coordinate and block Instructors dates & timing in lines with the training and workshop calendars. • Arrange for the training materials, manuals, hand-outs and other instructional aids; as well as equipment setup (like AV, toys, etc.) and refreshments. • Manage the training logistics (training room booking, manage access,photographer, etc.) and share detailed information to participants and trainers in advance. • Monitor completion of training activities such as Pre-work, Certificates. • Update Wiki/SharePoint/Global Website or client required site. • Ensure activation of registration link, roster & logistic management on the LMS. • Communicate with the internal and external vendors and ensure readiness ofthe Purchase Order. • Manage LMS Administration activities for blended trainings. • Maintain attendance records and feedback sheets, issuance of certificate, etc. • Generate reports from stated tool and update employee database as per the process. • Calibrate with customer stakeholders for any changes/updates in the training events/programs. • Ensure smooth running of events as per the program / course metadata in the CRM. • Follow the workflow / communication process on the CRM and adherence of case management process. NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Part-time Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews. Regards, Kirtika Sharma 9599314292 Team Lead-HR & Operations

locationsSHELL CENTRE CHENNAI posted onPosted 10 Days Ago time left to applyEnd DateMay 30, 2025 (13 days left to apply) job requisition idR173990 , India Job Family Group: Finance Worker Type: Regular Posting Start Date: May 6, 2025 Business unit: Experience Level Experienced Professionals About The Role If you like improving and impacting the business with a passion for accounting, reporting and analysis and innovation this could be your chance to make your mark in the energy industry. You will grow in a supportive team working for a significant Shell business powering the lives of millions and ensuring decisions are made based on accurate, timely and insightful analysis. Where you fit in One of the SAU in IGU (Integrated Gas, Deep Water or Conventional Oil and Gas) The Upstream Deep Water Reporting & Analysis Organization is a team of >800 colleagues providing accurate, timely and insightful analysis to deliver more and cleaner energy solutions. The R&A PAR Lead will lead a team of Finance Advisors in Finance Operations R&A who directly support the one of the IGU business. This role serves as an integrator for the One Finance team and requires close collaboration with the Finance in the Business, Business, organizations across Finance Operations (natural teams), Group Reporting, controllers, Tax etc. This role will lead a team that is accountable to deliver Planning, LE and Appraisal for the business including monthly closing and review of Financial statements related for DW. Whats the role? Accountabilities are broadly in these areas: Leading a team (6 10 FTE) overseeing Planning, LE, Appraisal and monthly review of DW business Owner of Monthly, Quarterly and Annual Group Reporting processes Perform timely and effective financial reviews and commentaries to ensure group returns are correct. Collaborate closely with other Finance Operations teams and onshore Finance to successfully deliver various processes Group Reporting , statutory reporting, PAR team and Group. Build team capability and expertise around the corporate reporting system, Where relevant coach other team members in areas of expertise Champion and lead continuous improvement initiatives The Individual is expected to support the delivery of Performance & Appraisal reporting to one of the IGU organization. This role holder will help the organisation plan and manage their spend for maximum return. The role holder will be expected to render operational support to the month close and PAR related activities. Deliver periodic Management information & close the books on time Support annual or other strategic plans for the Business and relevant constituent parts, including Cash & Finance CAPEX related support. Support the team to develop materials for quarterly or other scheduled appraisal of performance Support in the preparation of periodic financial forecasts Support for Business model changes & new business roll out This role specifically requires understanding the business and working closely with senior stake holders (FM/VP/SVP/GM/EVPs) to provide them financial advices and key indicators for performance, support on business cases / IP, strong support to the asset teams to work the latest estimate and ensure full potential of the business is reflected correctly. Role requires strong stake holder management and articulation skills. What we need from you? A Bachelors or Masters degree or Professional Qualification (CA/ICWA/CIMA/ACCA/MBA), in Accounting/Finance with exceptional numeracy skills - having prior relevant experience in Reporting and analysis will be considered as an added advantage. Min of 10 years of related experience Must possess strong analytical skills and be willing to work with ambiguous data. Financial Appraisal, Finance Controllership experience Interest to develop deep understanding of Financial and Management Information Systems and Data Flows as well as a passion for leveraging technology to automate Proactive approach and the ability to identify and support resolving First Time right issues (e.g.accounting & reporting issues, MRD issues) in a dynamic environment Support development/design of new MI and Finance support processes, Continuous focus on improvement opportunities (ESSA), identifying actions to reduce complexity and promote best practice. Passion for the Deep Water business, The Energy Transition and a curiosity for how the business delivers value. An Innovative place to work Theres never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world todaybringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain peoples lives for more than a hundred years, Shell has become one of the worlds leading companies. Join us and youll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part. An Inclusive place to work Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone from our employees, to our customers, partners, and suppliers feels valued, respected, and has a strong sense of belonging. To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status. To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment one where you can express your ideas, extend your skills, and reach your potential. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application. A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Were huge advocates for career development. Well encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.- DISCLAIMER: Please noteWe occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! About The Role : Own performance of the BUs operation across sites Own Operational performance for Inhouse & outsourced partner for the business unit Develop and track key performance indicators (KPIs) for support operations. Develop and implement operational strategies to enhance the overall efficiency and effectiveness Establish and maintain quality standards for support operations. Monitor and minimise the ageing of the support queue Build and operate the operations playbook for the BU Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem Maintain operational relationships across Internal and external support teams (Business, Strategy, Vendor, TnQ, WFM etc) and work with them to take the operation forward Optimize resource allocation, including people, technology, and tools, to ensure efficient and effective support operations. Analyze existing processes and workflows to identify areas for improvement. Should be able to identify and Program manage process/efficiency improvement projects Implement measures to reduce response/resolution times, and enhance overall experience. Team Management Lead and manage a team responsible for the day-to-day operations. Foster a culture of excellence, teamwork, and continuous improvement within the support operations team. Encourage and actively participate in professional development plans for team members. Work collaboratively to identify people's career goals, skill gaps, and areas for growth Desired skills and experience : Skills Ability to think holistically and in a structured fashion to solve problems Ability to deepdive on any people, process and technology failure points and come up with actionable and drive them to closure by working with respective partners Ability to understand data trends and make inferences, create plans of action and prioritization strategies for improvement Strong interpersonal and communication (written & verbal) skills with an eye for detail Ability to understand and implement strong process and governance frameworks keeping in mind both short term and long-term objectives of the organization Self-driven, proactive, with high levels of ownership Ability to work collaboratively with others Experience Graduate with good Operations understanding with at least 7 - 10 years of service operations experience & with at least 3 years in a people management role Proven experience in customer service operations management, with a focus on team leadership. Exposure to managing Broking/Mutual fund operations | Personal interest in investment and trading would be add on PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

Seeking Operations Analyst to optimize workflows, analyze data, and support business decisions. Strong Excel, problem-solving, and reporting skills required

Seeking Operations Analyst to optimize workflows, analyze data, and support business decisions. Strong Excel, problem-solving, and reporting skills required

About this role: Wells Fargo is seeking a Operations Processor In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Role & responsibilities We are seeking a strong candidate to join our Client , to assist with conducting secondary research, internal meetings & events support, practice area daily administrative matters and diligently maintaining databases . You will help conduct research on business topics, create analyses leveraging data, coordinate project/ meeting plans, and help update data in databases. . The Global Advantage practice's objective is to help clients achieve global competitive advantage by leveraging opportunities in Emerging Markets as well as across borders. We focus on the following four pillars: 1. Commercialization: Developing differentiated business topics to drive revenue growth 2. Innovation: Investing in content development to further company's position as a thought leaders in Globalization and Emerging Markets 3. Affiliation: Building a strong group of affiliates and enabling successful, global careers 4. Integration: Driving initiatives to help company operate as a global firm across developed and emerging markets On the commercialization front, we have been working with and through our industry and functional practices and client teams to develop a suite of capabilities to support clients at different stages of their globalization development. We are focused on building 6 key businesses: 1. Center for Customer Insight in Emerging Markets 2. Market Acceleration (Go to Market in Emerging Markets) 3. Partnerships and Global Models 4. Economic Advantage of Nations 5. Geopolitics, Trade & Impact 6. ESG in Emerging Markets YOURE GOOD AT Data handling Good excel level: Confident managing large data sets and solid analytical skills Ability to build, maintain and expand complex models Secondary research Conduct research on different business topics, e.g. digital ecosystems, joint venture transactions, multinational corporation success stories Draft slides based on research Meeting & Event Planning Invitation and RSVP Processes Logistics Overall support Administrative Support Data (base) Management Updating and creating PA Material Supporting marketing & communications Preferred candidate profile Should have excellent communication , coordination and presentation skills. Please share your resumes on alpa_jain@persolkelly.com By submitting your job application, you consent to the collection, use, and disclosure of your personal data in line with our Privacy Policy . If at any time, you wish to expressly withdraw your consent, modify your personal data or have any grievance, you may do so by submitting a request from your registered email ID to our designated Consent Manager as provided in our Privacy Policy. We prioritize your privacy. PERSOLKELLY India does not charge fees or request payments from job seekers. Report any suspicious activity to Contactus_in@persolkelly.com. Click here to find out how you can safeguard yourself from job scams.

Overview In this role, We are seeking a Associate Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to enhance operational excellence. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Support the standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Manage and support DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Contribute to the development and enforcement of governance models and operational frameworks to streamline service delivery and execution roadmaps. Assist in proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives. Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs. Contribute to process standardization and automation efforts, improving service efficiency and scalability. Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs. Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity. Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies. Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement. Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams. Provide operational support for cloud infrastructure and data services, ensuring high availability and performance. Document and enhance operational policies and crisis management functions, supporting rapid incident response. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Assist in team development efforts, fostering a collaborative and agile work environment. Adapt to changing priorities, supporting teams in maintaining focus on key deliverables. Qualifications 6+ years of technology experience in a global organization, preferably in the CPG industry. 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations. 3+ years of cross-functional IT experience, working with diverse teams and stakeholders. 12 years of leadership or coordination experience, supporting team operations and service delivery. Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences. Customer-focused mindset, ensuring high-quality service and responsiveness to business needs. Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment. Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation. Ability to drive operational stability, supporting proactive issue resolution and performance optimization. Strong analytical and problem-solving skills, with a continuous improvement mindset. Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions. Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices. Familiarity with data acquisition, cataloging, and data management tools. Strong organizational skills, with the ability to manage multiple priorities effectively.

Role Operational Executive Client- RBL Bank Gross salary - 17,000 p/m Net Salary- 15,000 p/m Address : Reliable Tech Park , Thane Belapur Road, Aeroli. 400708 Language: Hindi/Marathi Job Description : Verification of financial vouchers with regard to banks guidelines Publishing MIS for staff productivity Maintaining productivity standards of the department Quality checking with due diligence Discipline on working timings and productivity Note: Training will be provided to the candidate.

Provide administrative and operational support to Facility and Admin Managers. Coordinate general facility-related activities, including maintenance, cleaning, and repairs. Assist in overseeing day-to-day operations and help resolve Required Candidate profile Strong organizational and multitasking abilities. Good communication and interpersonal skills. Ability to supervise and lead a team effectively.

Position Summary: The Regulatory Administrator (RA) provides essential administrative and operational support to the Regulatory Affairs department to facilitate the regulatory submissions process. This role is critical to ensuring that regulatory documentation is accurate, compliant, and submitted in a timely manner to regulatory bodies such as the FDA, EMA, and other international authorities. The RA supports the department by managing regulatory submissions, organizing documentation, and ensuring compliance with relevant guidelines and regulations. Essential functions of the job include but are not limited to: Upload, organize, and maintain regulatory documents within applicable regulatory authority submissions portals (e.g. Clinical Trial Information System (CTIS), FDA eGateway, Common European Submissions Platform (CESP), etc.). Coordinate the redaction of confidential and proprietary information in regulatory documents, ensuring compliance with global standards. Liaise with external vendors for document redaction services and track the progress of redaction processes. Assist in preparing, formatting, and completeness checking documents for regulatory submissions (e.g., FDA, EMA, and other global regulatory authorities). Support the creation of regulatory submission packages, ensuring adherence to technical guidelines, as advised by Regulatory Manager Provide publishing and technical support for submission documents, including conversion to compliant formats (e.g., PDF, eCTD). Maintain current knowledge of evolving regulations and communicate updates to the Regulatory Affairs team. Maintain up-to-date tracking logs for submission timelines, regulatory approvals, and document status. Participate in department meetings to stay informed of regulatory updates, project timelines, and submission requirements. Ensure all activities are conducted in compliance with relevant regulatory guidelines and company policies. Qualifications: Minimum Required: Bachelor s degree, or equivalent experience, Computer literacy (MS Office/ Office 365) Fluent in English, both written and verbal. 1-2 years experience in document management Preferred: Previous experience in clinical research, regulatory affairs, or a related field, particularly within a CRO, pharmaceutical, or biotech company. Familiarity with the CTIS system and experience submitting clinical trial applications under the Clinical Trial Regulation (CTR). Understanding of global regulatory requirements and guidelines, including FDA, EMA, and other regulatory bodies. Experience with document management systems (e.g., eTMF, Veeva Vault, MasterControl) and electronic submission formats (eCTD). Competencies Strong attention to detail and accuracy in handling regulatory documents. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Effective communication and interpersonal skills, capable of interacting with internal teams and external stakeholders. Ability to work as part of a team, with a proactive approach to problem-solving. Knowledge of regulatory submission processes and guidelines, including FDA, EMA, ICH, and CTR requirements. Adaptability to work in a fast-paced, evolving regulatory environment Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice . Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Understand systems and process to provide seamless onboarding experience to our merchants. Well versed with the merchant reconcilliation/merchant payout process Review and analyze the merchant applications and business models This role will require a versatile skill set while working through the entire life cycle of merchant activity. This role will be responsible for operational support for the implementation, on-boarding, & integration Should have good knowledge about merchant cashback programs and back end process Close co-ordination with finance and other operational team Ability to communicate and work with a wide range of internal and external teams.

Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification 1-2 years of experience in Financial Services with high volume operational environment and/ or hedge fund industry is an advantage Display an active interest in the financial markets and hedge fund industry Strong financial and/or accounting and analytical skills Proficient in Microsoft Applications (Word, Excel etc.) Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients; Consolidation and validation review of functional handovers across teams and locations Preparation and/or initial review of Net Asset Value calculations, financial statements and associated reports Valuation of hedge fund portfolio holdings Analysis of fund performance and prepare performance/P and L related reports Demonstrate ownership of assigned work and ensure timely completion, in line with demanding client service agreements Escalate priority issues to supervisor and/or assistant vice president in a timely and detailed manner Maintaining day-to-day relationships with Citco Internal COE and non-COE teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams Support queries from external parties, including clients, auditors and other advisors Maintain a current and thorough understanding of applicable best practice policies and client specific agreements. Contribute to team and/or departmental initiatives

You will lead an impactful team of individual contributors and managers with responsibilities that span the entire software engineering lifecycle. You will hire, mentor, retain, and ensure your team has an environment to thrive and succeed. You will be accountable for your teams engineering decisions, delivery quality, and commitments.You will maintain relationships with leaders, peers, and partners across the globe in a matrix structure and strive to build and sustain their trust and collaborate with multiple teams to ensure desired business outcomes are achieved. Developing a strong understanding of the business domain and the technology landscape will be important when you are called upon to provide experienced advice to business partners and leaders.Your portfolio will include critical customer-facing products, each with multiple complex, fast-moving concurrent projects. You will have to adapt to an environment where the business priorities may change rapidly. You will collaborate with peers to build the technical roadmap that should be aligned with the business vision for the product. You will plan work distribution and drive execution for your team. Achieving objectives and outcomes will require advocating for your ideas, solving problems creatively, and working smartly to cross the finish line.You will also be responsible for the operational health of the multiple products and you will be required to provide hands-on leadership for resolving high-impact issues bringing together teams from across Apple. 5 years experience in managing, hiring/building and mentoring a team of impactful software engineers working on internet-scale products. Bachelors degree in Computer Science or related field 10 years or relevant work experience Preferred Qualifications Ability to communicate effectively and work collaboratively with geographically distributed leaders, peers, and partners. 10 years of hands-on software development with strong knowledge of web application development using Java/J2EE and/or React-based technologies. Solid knowledge of software development process including agile methods and ability to adjust for what works best Ability to make priority and trade-off decisions based on sound Software Engineering & Architecture principles Experience / Exposure building products using AI/ML technologies. Knowledge with Site Reliability and technical operational support activities. Experience building experiences in the Digital Support domain. Excellent communication, leadership, and presentation skills

Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in

As an SRE Lead,you will oversee system health, manage escalations, track and ensure ticket closures, follow up on issues, and enhance support processes to deliver a seamless operation. Define and uphold Service Level Indicators (SLIs) /SLOS Required Candidate profile Prior experience in an SRE, IT operations, or support leadership role. • Knowledge of ticketing and ITSM tools (ServiceNow, Jira Service ) Java , Microservice Architecture ,kubernates , Cloud must.

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Accelleron Industries central operations team is looking for high caliber customer support engineer who provides defined services to the internal customers with the best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delight full services to customers cross the globe from India. In this role you will be reporting to the customer support manager. Your Responsibilities Task list, to be performed while sitting in Accelleron India for service stations located outside of India, including but not limited to: To provide support to LUs on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators. To register these enquiries in ATURB and ERP (or any other local system). Ensuring correct technical specification as per customer needs and commercial terms i.e., pricing, incoterms, texts, export checks, etc. To provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LUs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms. To support LU on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LU’s ERP and support local team in importing the parts if required. To ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs. To support LUs in maintaining the master data (if required). Initiates purchase orders (PO) in the system, according to the Purchase Requisitions and in alignment with standard procedures, ensure appropriate approvals have been completed, confirm delivery with suppliers, monitors and tracks supplier performance to purchase order requirements. Monitor open POs and close once process has been completed. Track goods received with local and international LDs stakeholders to verify appropriate delivery and ensure invoice processing. Optimize the number of suppliers. Support the management of preferred vendors (e.g. KPI reporting). Handle claims for unsatisfactory service, material or equipment Ensure accuracy of transactional processes (material master data, vendor master data, order processing, interface support to handling quality claims and accounts payable related activities) Handling of the APOC issues and keep it up to date. Close collaboration with service network and internal customers. Handling of contracts activity, technical evaluation, contract setup in ATURB and SAP S4H, Transaction activity. Your Background Firm attitude towards delivering end to end high quality services and customer satisfaction. Expertise in computer skills, Office 365. Excel, Word, Power point. Basic SAP knowledge and experience on of SD/MM module. 5+ years of work-experience in order handling, preferably in dealing with international customers or suppliers. Good with verbal-written communication (English). Willing to work in odd and extended hours. Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Academic qualifications: B.Tech / B.E., Dip. Engg. or MBA. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working models

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Job Title: Admin Manager Location: Noida Sector 83, Uttar Pradesh Work Schedule: 6 Days Working (Monday to Saturday) but in case of work Sunday late evenings etc Preferred Gender: Male Job Type: Full-Time Should know driving Immediate Joiners Preferred Key Responsibilities: Oversee the general cleanliness and upkeep of the office building Manage parking space allocation and resolve related issues Provide field support for various operational activities Handle courier services management, including dispatch and receipt of packages Manage vendor relationships and coordinate with vendors for services (maintenance, cleaning, etc.) Address general office queries and assist employees with day-to-day administrative needs Ensure smooth functioning of office infrastructure and resolve any administrative issues promptly Qualifications: Previous experience in office administration or facility management (3+ years preferred) Strong organizational and multitasking skills Ability to handle a variety of administrative tasks efficiently Good communication skills to manage vendor relationships and resolve queries Familiarity with office management software and tools Proactive and able to work independently with minimal supervision

Associate Manager, D&AI BIOps (Business Intelligence Operations) North America Overview We are seeking a detail-oriented and proactive Associate Manager BIOps Program Management to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture. Provide operational support for PepsiCos Data & Analytics program and platform management to ensure consistency with global data initiatives. Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate. Responsibilities Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy. Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Support efforts to optimize data models, enhance report performance, and reduce query execution times. Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making. Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements. Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders. Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams. Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively. Partner in the work intake process and Agile management practices to ensure alignment with PepsiCos operational goals and objectives. Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency. Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving. Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively. Assist in fostering a collaborative, high-performing team culture by supporting the teams operational growth and skill development. Help ensure agility within the team by enabling swift priority changes while maintaining productivity. Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization. Qualifications 7+ years of technology work experience in a large-scale global organization CPG preferred. 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools. 7+ years of experience working within a cross-functional IT organization. 4+ years of experience in a leadership or team coordination role. Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively. Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels. Demonstrated ability to take ownership, drive results, and ensure operational excellence. Passion for delivering excellent customer experiences and fostering a customer-first culture. Willingness to learn new skills and technologies in a dynamic environment. Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment. Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience. Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance. Ability to analyze complex issues, identify root causes, and implement effective solutions. Ability to build and maintain strong cross-functional relationships based on trust and respect. Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration. Track record of achieving results in fast-paced and evolving environments. Experience working in global or multi-country environments, preferably with data and BI implementations. Understanding of key concepts related to master data management, data standards, analytics, and digital transformation. Basic knowledge of data acquisition, data catalogs, and data management tools. Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships

JOB PURPOSE To ensure maintenance tasks and certification of aircraft/ Engines or/ and Auxiliary Power Unit (APU) during scheduled and unscheduled inputs are carried out to the highest possible standards of safety, quality and serviceability. Ensure appropriate application of certification privileges in accordance with the limitations of Company Authorisations. JOB ACCOUNTABILITIES 1. BUSINESS OBJECTIVE: To carry out routine aircraft maintenance/servicing tasks compliant to manufacturers & local safety procedures. Ensure the zones/aircraft to which assigned are maintained IAW the documentation issued by approved authorities ensuring compliance is maintained to the latest revisions. This is applicable to all Technical Publications e.g. Aircraft documentation, Technical Notices, Quality Notices, Engineering Procedures Manual etc. Staff must ensure their personal approval/licensing requirements are valid and applicable to aircraft types worked through close liaison with Quality Assurance/GCAA. Audit process and procedures to ensure the highest level of maintenance is achieved with the resources available. Ensure prompt attendance to all allocated aircraft arrival/departures with the intent to maximize the opportunities during ground time and avoid operational delays/disruptions. 2. COST CONTROL: Ensure all off-aircraft tasks i.e. spares handling, robberies, hold items...etc. are handled strictly IAW Company procedures and all the relevant paperwork is actioned in a way that provides full transparency to all involved. Determine that any tooling/equipment used is serviceable and appropriate for the task and should be able to understand and use specialized tooling where required. Robbery procedures used as a method to reduce costs and ensure a right-first-time pocket of good practice is formulated to ensure costs are reduced by avoiding multiple attempts to rectify defects. Ensure trouble shooting follows laid down procedures and all tools used to ensure that fault rectification is carried out in the most expedient and cost effective manner. Ensure that effective and efficient use of ordering of spares/ materials takes place and that as a result DBNUs are reduced to zero. 3. RESOURCES: Ensure resources and manpower available is supportive of the business needs allowing targets/milestones set to be adequately met. To carry out any component changes as is necessary as part of the troubleshooting process and as directed by immediate supervisor. This will include the ability to obtain and understand AMM, IPC, or other Manufacturer/vendor documentation required to carry out the task. Ensure that available resources are utilised fully to meet the business needs. 4. SAFETY: Ensure that all activities performed and personnel responsible for are closely monitored to ensure the best possible application of safety rules and regulations are applied ensuring full understanding and adherence to Company procedures. Staff must highlight deficiencies/ requirements (whether for aircraft or hangar use) through the effective use of reporting tools in support of the overall quality improvement process and actively participate in propagating and enhancing the Group safety culture. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. To avoid FOD, will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean. Responsible of being fully conversant with airport safety regulations including, holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to fully comply. 5. COMMUNICATIONS: Establish effective up-down rapport with Manager, Senior Engineers and sub-ordinates to maintain a seamless flow of information to highlight/detect and address any scenarios/events that might be disruptive to the operation. Ensure all relevant reports pertaining to issues of service delays, incidents and accidents, are completed in detail identifying all elements leading up to events. This includes completion of the necessary documentation including all relevant information that will allow rectification of defects by concerned sections through short-term maintenance planning. Additional reviews of all other activities/actions must be performed to allow process improvements to be implemented as necessary. 6. HR REVIEWS: Responsible for conducting performance reviews for staff under their direct control through the fair and just application of the Performance Matters! tool. Deficiencies or inability to meet objectives/competencies must be highlighted during interim reviews and an agreed course of action implemented to improve/correct any issues identified. Each to be effective in guiding/coaching/counselling junior staff assigned to their team, including National and Expat Trainees, ensuring action and development plans are in place to address any areas of concern. Ensure all staff allocated to him/her and themselves efficiently clock on/ clock off Job cards in the process of performing their usual duties. Must be available to assume duties and responsibilities of shift manager/senior engineer shift whenever delegated by the section manager. 7. TRAINING: Attend training modules as and when required by the Company to enhance skills and understanding that will benefit the business. Required to undergo recurrent Human Factors Training, to comply with CAR 145 requirements every 2 years. Ensure that any training courses attended are turned into approvals as required within 3.5 months from completion of attended course. 8. ADAPTABILITY (Specific to EK engineering): Be available to be deployed anywhere throughout the EK operation including diversionary airfields to assist in the recovery process of an AOG (Aircraft on Ground), and/or the aircraft/component manufacturers facilities to act as EK Rep. to oversee the final assembly of Emirates new aircraft, supervise any outsourced maintenance work and assisting in the acceptance/delivery process. Also available for flying duties and postings to outstations to support the needs of EK operations support where required.