2336 Operational Support Jobs - Page 16

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, ...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects Shares best practice and advice to the co-workers in the professional area Not only g...

Adheres to internal processes and procedures "Assists in prioritization of problems, incidents and service requests, demonstrating their business understanding by gathering information on business impact and urgency. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities." Communicates status of incidents, problems and escalations to internal and external partners Gathers and analyzes metrics around performance and cost Follows global change management process as needed for restoration...

3+ years working with AWS Connect/TATA Insta CC, including executing and exporting reports, conducting analytics, and troubleshooting setup failures. 3+ years supporting/creating Amazon Connect or TATA Insta CC components, such as routing profiles, queues, and agent management. Strong understanding of call center operations, IVRs, routing strategies, and contact flows. Lead discovery and design sessions with business owners and be able to translate those requirements into best-in-class solutions with dev and architecture. Proven record of developing PoCs, creating design documents, and executing demonstrations. Preferred experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rek...

Location: Hyderabad, TG, IN Areas of Work: Sales & Marketing Job Id: 13722 Business Responsibility Areas Business objectives Assist the sales team by generating and sharing accurate dealer-level sales reports as per requirement. Assist dealers by making and sharing relevant sales reports, credit notes, and debit note workings, and scheme-related communication as per defined timelines. Servicing Provide timely services to dealers by ensuring the availability of sales aids like shade cards, collaterals, dealer kits, etc. Provide logistics and operational support to Unit level initiatives, activations and during new dealer account opening Assist sales workforce in gift settlements as per scheme...

Primary Skill:Voice IPT Secondary Skill: Teams Telephony JD: 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified pr...

Supply Chain Associate Location : Bangalore Experience : 1-3 years Department : Supply Chain Key Responsibilities: ?¢ Coordinate with vendors, logistics partners, and internal teams to ensure timely deliveries. ?¢ Prepare daily, weekly, and monthly reports on inventory, supplier performance, and logistics status. ?¢ Assist in resolving delivery issues and shipment delays. ?¢ Prepare and manage E-way bills and oversee logistics operations. ?¢ Support process improvement initiatives to enhance supply chain efficiency. Candidate Experience: ?¢ 1??2 years of experience in Supply Chain operations. ?¢ Hands-on experience in logistics coordination, vendor management, and inventory tracking. ?¢ Prof...

The purpose of this role is to provide support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit. Job Description: Key responsibilities: Supports campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality Engages and maintains relationships across Media Operations and key partners across all Media brands Partn...

Responsibilities: * Conduct site visits & client meetings * Coordinate with clients & agents * Provide administrative support as needed

We are seeking a motivated and detail-oriented individual to join our TMS Operations team. This entry-level role is designed for candidates with 6 8 months of professional experience, focused on supporting day-to-day operations such as handling user requests, maintaining data accuracy, and assisting with vendor and team coordination. Strong communication skills, eagerness to learn, and the ability to manage tasks efficiently are essential. Core Responsibilities: Respond to tax tool user queries and ensure timely resolution within SLAs. Maintain accurate user lists, including adding new hires and removing leavers. Share new weekly hire lists and provide onboarding information related to tax r...

Learning and Development Design, implement, and oversee training programs tailored to business needs. Monitor the effectiveness of training programs and make necessary improvements. Collaborate with department heads to identify skill gaps and develop targeted training initiatives. Act as a liaison between leadership and teams to ensure training aligns with organizational goals. Develop and curate training materials, manuals, and e-learning modules. Incorporate modern learning methods, including gamification, AR/VR, and blended learning. Track training metrics, such as participation, feedback, and ROI. Generate detailed reports on training outcomes and propose strategies for improvement. Supp...

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of U...

A Operations Manager is a professional responsible for managing all business operations and setting goals across the organization. An operations manager is responsible for running the daily operations of a company or an organization.

As a Global Program Associate Director (GPAD) at Novartis, you will provide project management expertise and operational support for global drug development programs as a member of the Global Program Team (GPT). Your responsibilities will include maintaining accurate plans, documentation, and resource forecasts, ensuring efficient day-to-day operation of the GPT, resolving program issues, and facilitating alignment across sub-teams and line functions. - Contribute to cross-functional strategy and project plan scenario generation - Generate and maintain key project level documents including accurate project plan and forecast - Proactively identify, track, and manage project risks and issues -...

About The Role Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The business ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Security Vulnerability Management Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Responsible for conducting security and standards audits in the Global network infrastructure. Being custodian of the m...

Project description As an Engineer within the Public Markets Technology Department, you will play a pivotal role in developing and enhancing best-in-class applications that support global investment and co-investment strategies. This role involves close collaboration with both technology and business teams to modernize and evolve the technology landscape, enabling strategic and operational excellence. Responsibilities PMWB/CosmosoProvide operational support for PMs in London and Hongkong for Order Entry and Position Management. Currently in scope is EPM, SSG, and AE. Future expansion for LRA in London and Australia. EPM ValidatoroOnboard, Enhance and Maintain Fund Performance data for users ...

About The Role Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The business ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve sup...

About The Role Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Health Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The business ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporti...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve suppor...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Service Excellence Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the inf...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a motivated and detail-oriented Jira Align Support Engineer to join our Agile Tooling team. This role is critical in supporting the configuration, maintenance, and operational management of Jira Align, ensuring smooth tool usage for end-users and alignment acro...

Investor Relations & CRM role with 80% outreach via CRM, email, WhatsApp; 20% ops incl. invoices, GST/TDS, admin. Strong Excel, automation, comms, tracking. Exposure to investor lifecycle, backend ops, MIS, follow-ups, campaign execution, docs Required Candidate profile B.Com/BBA/MBA with 2+ yrs exp in investor relations, CRM, client servicing, or finance ops. Strong English, Excel (VLOOKUP, pivot), CRM tools (Zoho, HubSpot), and campaign tools (Encharge, Interakt)