582 Operational Support Jobs - Page 15

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role you will: Develop and maintain APIs & microservices in Java/Spring Boot. Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Collaborate with technical leaders and product owners to contribute to product and project strategy, code standards, roadmap definition, and requirements gathering Collaborate with the recruiting team and regional Heads of Engineering to attract, onboard and retain diverse top talent Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc. ) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the Smart Channels software products Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role you should meet the following requirements: Solid experience on engineering and delivering software products. Good knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of Mulesoft & PCE is plus Knowledge of cloud environments, being AWS a plus. Knowledge of CMS & platform is a big plus. Experience as Lead in a large-scale engineering environment Strong Leadership and Mentoring Junior/Mid-Engineers, Passionate about open-source ways of working You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build.

Closely aligned with operations engineering teams the Senior Tech Architect will be responsible for end-to-end architecture, implementation guidance, and technical leadership for the Presentation Layer which is Citrix and Windows-based environments. This is a hands-on technical role that demands deep expertise in Citrix Virtual Apps Desktops, Windows Server OS, Active Directory, and supporting automation tools. Key responsibilities include: Provide day-to-day operational support for Oracle Health customer s Citrix environments. Perform Tech currency and upgrades. Respond to various Customer Service Request. Collaborate with project managers and other technical teams. Performance tuning and troubleshooting across complex customer environments. Qualifications: Expertise in both Citrix and Windows Operating systems. Scripting knowledge (powershell, python etc.) is desirable Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Strong problem-solving skills. Bachelor s degree in computer science, information systems or equivalent. Min. 5-7 years experience

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

Working closely with operations and engineering teams, the System Analyst 2 will primarily focus on supporting the presentation layer of the Millennium architecture, which is heavily reliant on Citrix environments. The ideal candidate should possess a solid understanding of Citrix technologies, hands-on experience with troubleshooting, and providing system support, along with the ability to thrive in a fast-paced environment. Career Level - IC2 Key responsibilities include: Provide day-to-day operational support for Oracle Health customer s Citrix environments. Perform Tech currency and upgrades. Respond to various Customer Service Request. Collaborate with project managers and other technical teams. Qualifications: Experience with both Citrix and Windows Operating systems. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Strong problem-solving skills. Bachelor s degree in computer science, information systems or equivalent. Min. 3-5 years experience

About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website a t www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold creative actions to manage complex issues achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity." Job Description Job Title Deputy Area Manager - IMF New Growth Initiatives Location Multiple Location (PAN India) Department Agency Function Insurance Marketing Firm Reporting to Deputy Regional Manager - IMF New Growth Initiatives Band 5B Function Summary IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies were allowed to distribute financial products. IMFs are allowed to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc. Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION . A dedicated team of 50 CDMs were recruited in two phases and trained to hire farm these relationships. Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress. The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base. Present IMF carries avg. 2500 customers and big turnover book. As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF. This has also proven to be an exciting opportunity. Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers. IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base. Avg book size with them is also 750 customers. Job Summary Acquire annually 6 to 7 part time employees manage a preallocated team of IM Manage performance of IM s Key Responsibilities/ Key Deliverables Understand the IM acquisition and also IMF regulation, value proposition registration process Acquisition of 6 - 7 IM s in a year independently. Independently managing a pool of Insurance Managers mapped to them from existing pool in the beginning only. Post successful completion of 1 year, the next level is CDM wherein the focus will be on IMF journey Manage performance of IM s Develop understanding of products coach IM staff on product USP s Implement performance management and rewards system in IM s. Provide marketing, training and operational support to IM s Manage attrition of IM s through revival or replacement Drive quality of business sourced from IM s Ensure right product mix and control key quality measures such as leakage and persistency. Measures of Success Minimum 6-8 IM Acquisition in a year Achieving sales target through team of IM s IM Activity Retention Quality of Business Create pipeline for IMF s Desired qualification and experience Educational Background Minimum a graduate Work Experience At least 1-3 years of experience in recruiting business partners / Agents and achieving sales target through them. Good communication skill. KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation communication skills Exceptional consultative interpersonal skills Stakeholder management Influencing without authority Full understanding / experience of handling entire life cycle of a deal from initiation to successful completion About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com. #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Role Description Maintain firewalls to ensure proper security controls are in place Daily operational support networks to ensure service is delivered to internal, hosted, and managed service customers Implement and maintain information security components in accordance with the established procedures Must be customer- service- minded and tactful when dealing with customers. Understanding of standard information security principles such as confidentiality, integrity, authentication, privacy, and security administration. Knowledge of AWS, Digital Ocean, Cloud Server, Gmail Configuration and Azure is Advantage. Description Experience : 0.6 to 2 years Location : Sodala, Jaipur Working Days : 5.5 working Days Job Type : Full-time Pay : 15,000.00 30,000.00 per month Benefits : Health insurance Schedule : Day shift Supplemental pay types : Performance bonus Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: GCC(GCC) Job Category: Operations Experience Level: Experienced Hire Job Title : AVP-Capability Center Entity : MSS Line of Business/Department : GCC Location : Bangalore Full Time / Part Time : Full Time Reporting to : MD, Head of Capability Centre India Skills and Competencies Strategic and tactical management skills with the ability to mentor and build, inspire and motivate high performance teams Clear written communication skills with an ability to communicate complex business concepts to senior management Excellent communicator, articulate and well presented, must be able to communicate with varying levels of seniority within the organization and be able to interface with all levels of business Excellent presentation skills Highly organized, efficient, result oriented and resourceful A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction. Must be a strong self starter and able to be a driving force to execute on initiatives with minimal to no supervision. Must be able to consensus build across an organization to move forward initiatives. Attention to detail and ability to manage multiple projects simultaneously is critical Advanced Microsoft Office skills (Outlook, Excel, Word and Powerpoint.) This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional responsibilities or other duties within the context of this job description, and accordance with the business. Qualifications Master s degree in business administration or related field. Equivalent experience in lieu of a degree will be considered 8-10 years of relevant work experience. Responsibilities Demonstrate and apply strong project management skills to manage projects related to India operations Work closely with the senior management on strategic operating issues, anticipate the needs of the respective stakeholders and work with business stakeholders on resolving issues and support operations. Support critical local regulatory documentation filing and manage local government audits as required. Ensure timely and accurate center related submissions to control functions Participate in critical organizational initiatives and support implementation across respective business units Support the Capability Center Country heads in implementing response actions to the feedback received from the Business Engagement Survey. Co-ordinate with respective stakeholders for all statutory CSR activities Provide logistics support and help coordinate local townhalls, country leaderships and operating forums. Participate in ad-hoc initiatives and project as requested by the Capability Center Country Head. About the team Join our dynamic team as an AVP at our India facility. You will play a vital role in supporting the Global Capability Center initiatives and providing support to ensure the smooth functioning of our office. As a key liaison between India offices and Moody s headquarters in New York, you will contribute to the coordination of office events, onboarding processes, and compliance with local regulations. Your strong communication skills, attention to detail, and ability to collaborate with global teams will be essential in driving business success and maintaining a productive office environment. This role offers an exciting opportunity to work in a fast-paced and diverse environment while making a meaningful impact on our operations.

Work with Oracles world class technology to develop, implement, and support Oracles global infrastructure. Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture and software updates. The ideal candidate should possess a solid understanding of Linux environment, basic networking concepts, hands-on experience with troubleshooting and working in production environment, and providing system support, along with the ability to thrive in a fast-paced environment.Working closely with operations and engineering teams, the System Analyst 3 will primarily focus on supporting the Back-End tier of the Millennium architecture. Key responsibilities include: Provide day-to-day operational support for Oracle Health customers through Service requests. Perform regular software updates across multiple customer base. Respond and remediate to alerts and provide Tier-2/Tier-3 oncall support Perform security implementation. Perform RCA and Problem management Collaborate with project managers and other technical teams. Qualifications: Experience with working on Linux systems. Knowledge of Windows Operating Systems Basic networking knowledge Strong problem-solving skills. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Bachelor s degree in computer science, information systems or equivalent. Min. 5-8 years experience

About the role: As a Tech Associate at Bhumi, you will be part of a dynamic team driving the organizationdigital transformation. This role involves a blend of web development, automation, operational support, and testing to streamline internal processes and enhance digital outreach. Roles and Responsibilities: Development - Build and maintain web applications, automation and scripts (using Next.js, Tailwind CSS, Python, Google Apps script etc.) Operational and Administrative support - Website content updates; Configuration changes; Generating reports and certificates; Google workspace,Slack and Asana administration; providing overall technical support Testing and Quality Assurance - Regression testing, validating functional requirements, maintaining documentation for code and processes. Research - Analyze, recommend and implement software, and technology solutions for various requirements of the organization Educational Qualification/Experience: Educational Degree : Any BCA / MCA / BE / BTech graduate Relevant Experience(in years) : 0-2 years Knowledge Skill sets required: Strong experience with Next.js, React.js, and Tailwind CSS Proficiency in Python for scripting and automation tasks Experience with Google Apps Script Understanding of REST APIs and cloud functions (like AWS Lambda or Firebase Functions) Experience with Zoho development will be an advantage Familiarity with tools like Asana, Slack, and Google Workspace Good debugging and problem-solving skills Ability to manage multiple tasks and meet deadlines independently Others: Others:Scope : Full Time Age Criteria : None Reporting to : Manager - Technology Salary Range: 3-5 lakhs Expected Start Date: Immediate Location: Chennai/Virtual

As a senior member of the team, you will have ownership of critical components that execute hundreds of thousands of provisioning actions daily in a dynamic and reusable manner. Our tools are designed to meet customer needs by managing the state of these resources and supporting complex upgrade patterns, ensuring no breaking changes or resource destruction. When updating our service, we must consider our scale, limitations, and customer requirements. The service maintains and upgrades the nodes in the cluster to higher versions of Kubernetes without impacting customer workloads. Our architectural decisions influence the entire Fusion Apps organization, its customers, and tens of thousands of clusters and related OCI resources. You will be responsible for all stages of the software development lifecycle, from requirements gathering to coding, testing, CI/CD, and operational support. Ideal candidates will have in-depth experience building, delivering, and operating cloud-native, highly available, distributed, and secure systems across multiple regions. The team is primarily remote and spread across the US, India, and Europe. Communication is often asynchronous which requires high quality documentation, observability and ops practices. We encourage a strong sense of ownership for all team members and expect senior team members to be on the critical path. As a member of the software engineering division, your primary responsibilities will include: Identify and analyze performance bottlenecks across existing applications and infrastructure components, ensuring system efficiency and stability. Plan, write and execute comprehensive performance tests, providing actionable recommendations for code and system optimization. Collaborate closely with cross-functional teams throughout the software development lifecycle, embedding performance best practices from design to deployment. Continuously research, evaluate, and adopt emerging tools and technologies to enhance system performance, scalability, and reliability. Experience in performance automation tools is an added advantage. Proficiency in programming languages such as Java, JavaScript, or Golang is required. Experience running production workloads at scale on Kubernetes Experience with container-based deployment Experience with cloud services (OCI, AWS, GCP, Azure) Understanding of the Infrastructure-as-Code technologies, such as Terraform Experience with Kubernetes management and administration. Strong sense of ownership and intelligent prioritization Ability to break down and solve complex problems Ability to communicate effectively both written and verbally Expertise in architecture following cloud native patterns Aptitude to evaluate, select and learn new languages and technologies Basic understanding of networking, load balancing and intra-cluster communication Understanding of the security aspects of development and commitment to quality code Experience designing and using APIs Experience with Unix-based environments Degree in Computer Science or related fields or equivalent experience As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

As a senior member of the team, you will have ownership of critical components that execute hundreds of thousands of provisioning actions daily in a dynamic and reusable manner. Our tools are designed to meet customer needs by managing the state of these resources and supporting complex upgrade patterns, ensuring no breaking changes or resource destruction. When updating our service, we must consider our scale, limitations, and customer requirements. The service maintains and upgrades the nodes in the cluster to higher versions of Kubernetes without impacting customer workloads. Our architectural decisions influence the entire Fusion Apps organization, its customers, and tens of thousands of clusters and related OCI resources. You will be responsible for all stages of the software development lifecycle, from requirements gathering to coding, testing, CI/CD, and operational support. Ideal candidates will have in-depth experience building, delivering, and operating cloud-native, highly available, distributed, and secure systems across multiple regions. The team is primarily remote and spread across the US, India, and Europe. Communication is often asynchronous which requires high quality documentation, observability and ops practices. We encourage a strong sense of ownership for all team members and expect senior team members to be on the critical path. As a member of the software engineering division, your primary responsibilities will include: Identify and analyze performance bottlenecks across existing applications and infrastructure components, ensuring system efficiency and stability. Plan, write and execute comprehensive performance tests, providing actionable recommendations for code and system optimization. Collaborate closely with cross-functional teams throughout the software development lifecycle, embedding performance best practices from design to deployment. Continuously research, evaluate, and adopt emerging tools and technologies to enhance system performance, scalability, and reliability. Experience in performance automation tools is an added advantage. Proficiency in programming languages such as Java, JavaScript, or Golang is required. Experience running production workloads at scale on Kubernetes Experience with container-based deployment Experience with cloud services (OCI, AWS, GCP, Azure) Understanding of the Infrastructure-as-Code technologies, such as Terraform Experience with Kubernetes management and administration. Strong sense of ownership and intelligent prioritization Ability to break down and solve complex problems Ability to communicate effectively both written and verbally Expertise in architecture following cloud native patterns Aptitude to evaluate, select and learn new languages and technologies Basic understanding of networking, load balancing and intra-cluster communication Understanding of the security aspects of development and commitment to quality code Experience designing and using APIs Experience with Unix-based environments Degree in Computer Science or related fields or equivalent experience As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. Within SPS, Fulfillment by Amazon (FBA) is a service selling partners engage to make their items available to customers around the world who take advantage of Amazon Prime. FBA Support Operations is a critical bridge between Amazon s product, technology, and fulfillment network teams and our selling partners. We currently serve the US, CA, EU, JP, AU, MX, and BR marketplaces, but our vision is to build a global team that follows the sun. Our work spans over 70 workstreams - from individualized coaching of selling partners, to resolving cases when something goes wrong in the inbound shipping and fulfillment processes, to identifying and correcting defects in selling partner shipments that can add cost and risk safety and customer experience. We are looking for a results-oriented, customer-obsessed, data-driven leader who is passionate about innovating and optimizing across people, processes and technology to be a world-class support organization. The ideal candidate is an influential leader with a proven track record inspiring their team to deliver big results. They are able to continuously improve the operational efficiency of their team through good prioritization, and communication skills, as well as the ability to navigate ambiguity. They have the capability and passion to foster a culture of innovation, inspiring their team to identify process and technology improvements that complement operational excellence to deliver increasingly better outcomes. They will index high on people development, and they believe at their core that leaders operate at all levels of an organization Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development. Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature. Partner and communicate with stakeholders to ensure consistent employee experience. Lead team meetings focused on team performance, policy and site updates, and team-building activities. Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings. Initiate and drive process improvements. Note: This is not a remote or hybrid role. candidate should be open to work from office all 5 days. - 4+ years of operational and/or retail management experience - 2+ years of team management experience - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience with operations, risk, fraud investigations etc. - Experience in six sigma defect reduction techniques - Experience with six sigma tools and Lean techniques

WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. Within SPS, Fulfillment by Amazon (FBA) is a service selling partners engage to make their items available to customers around the world who take advantage of Amazon Prime. FBA Support Operations is a critical bridge between Amazon s product, technology, and fulfillment network teams and our selling partners. We currently serve the US, CA, EU, JP, AU, MX, and BR marketplaces, but our vision is to build a global team that follows the sun. Our work spans over 70 workstreams - from individualized coaching of selling partners, to resolving cases when something goes wrong in the inbound shipping and fulfillment processes, to identifying and correcting defects in selling partner shipments that can add cost and risk safety and customer experience. We are looking for a results-oriented, customer-obsessed, data-driven leader who is passionate about innovating and optimizing across people, processes and technology to be a world-class support organization. The ideal candidate is an influential leader with a proven track record inspiring their team to deliver big results. They are able to continuously improve the operational efficiency of their team through good prioritization, and communication skills, as well as the ability to navigate ambiguity. They have the capability and passion to foster a culture of innovation, inspiring their team to identify process and technology improvements that complement operational excellence to deliver increasingly better outcomes. They will index high on people development, and they believe at their core that leaders operate at all levels of an organization Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development. Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature. Partner and communicate with stakeholders to ensure consistent employee experience. Lead team meetings focused on team performance, policy and site updates, and team-building activities. Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings. Initiate and drive process improvements. Note: This is not a remote or hybrid role. candidate should be open to work from office all 5 days. - 4+ years of operational and/or retail management experience - 2+ years of team management experience - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience with operations, risk, fraud investigations etc. - Experience in six sigma defect reduction techniques - Experience with six sigma tools and Lean techniques

WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business. Within SPS, Fulfillment by Amazon (FBA) is a service selling partners engage to make their items available to customers around the world who take advantage of Amazon Prime. FBA Support Operations is a critical bridge between Amazon s product, technology, and fulfillment network teams and our selling partners. We currently serve the US, CA, EU, JP, AU, MX, and BR marketplaces, but our vision is to build a global team that follows the sun. Our work spans over 70 workstreams - from individualized coaching of selling partners, to resolving cases when something goes wrong in the inbound shipping and fulfillment processes, to identifying and correcting defects in selling partner shipments that can add cost and risk safety and customer experience. We are looking for a results-oriented, customer-obsessed, data-driven leader who is passionate about innovating and optimizing across people, processes and technology to be a world-class support organization. The ideal candidate is an influential leader with a proven track record inspiring their team to deliver big results. They are able to continuously improve the operational efficiency of their team through good prioritization, and communication skills, as well as the ability to navigate ambiguity. They have the capability and passion to foster a culture of innovation, inspiring their team to identify process and technology improvements that complement operational excellence to deliver increasingly better outcomes. They will index high on people development, and they believe at their core that leaders operate at all levels of an organization Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development. Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature. Partner and communicate with stakeholders to ensure consistent employee experience. Lead team meetings focused on team performance, policy and site updates, and team-building activities. Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings. Initiate and drive process improvements. Note: This is not a remote or hybrid role. candidate should be open to work from office all 5 days. - 4+ years of operational and/or retail management experience - 2+ years of team management experience - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Bachelors degree - Experience with operations, risk, fraud investigations etc. - Experience with six sigma tools and Lean techniques

What this Job Entails: The Business Analyst III will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the teams operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Identify business process gaps and scale current client systems to fill them. Conduct quantitative/ qualitative data analysis using various tools and functions. Analyze complex business problems that can be solved through change management or system automation. Manage information and applicable supporting documents and dashboards. Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis. Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems. Work with client stakeholders to improve, automate and align business data with current client processes. Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation). Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 5 to 8 years related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Excellent documentation, writing, organization and verbal communication skills. Familiarity with SQL scripting and usage. Able to read and create technical documentation. Excellent organization skills and ability to adapt to a rapidly changing work environment. Knowledge of various programming languages. Preferred Qualifications: Able to create metrics in various systems. Education in Statistics. Understanding of project management. Physical Demand Work Environment Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Location: Gurgaon (WFO) Experience : 2-4 years About the Company Our client is a Gurgaon-based investment management firm specializes in developing and executing quantitative trading strategies through an automated infrastructure. Leveraging proprietary algorithms, it aims to generate superior risk-adjusted returns by identifying inefficiencies in capital markets. The firm employs a range of fund management strategies across various asset classes, focusing on opportunities with high potential for capital appreciation. With a team of professionals skilled in mathematics and computer science, the company fosters an entrepreneurial and collaborative work environment to drive innovation in systematic trading Key Responsibilities Design and Implementation: Develop robust solutions for monitoring and metrics infrastructure to support algorithmic trading. Technical Support: Provide hands-on support for live trading environments on Linux servers, ensuring seamless trading activities. Problem Resolution: Leverage technical and analytical skills to identify and resolve issues related to application and business functionality promptly. Database Management: Administer databases and execute SQL queries to perform on-demand analytics, driving data-informed decision-making. Application Network Management: Manage new installations, troubleshoot network issues, and optimize network performance for a stable trading environment. Python Infrastructure Management: Oversee Python infrastructure including Airflow, logs, monitoring, and alert systems; address any operational issues that arise. Airflow Management: Develop new DAGs (Python scripts) and optimize existing workflows for efficient trading operations. Infrastructure Optimization: Manage and optimize infrastructure using tools such as Ansible, Docker, and automation technologies. Cross-Team Collaboration: Collaborate with various teams to provide operational support for different projects. Proactive Monitoring: Implement monitoring solutions to detect and address potential issues before they impact trading activities. Documentation: Maintain comprehensive documentation of trading systems, procedures, and workflows for reference and training. Regulatory Compliance: Ensure full adherence to global exchange rules and regulations, maintaining compliance with all legal requirements. Global Market Trading: Execute trades on global exchanges during night shifts, utilizing algorithmic strategies to optimize trading performance. Requirements: Experience: 2-4 years of experience in a DevOps role, preferably in a trading environment. Education: Bachelor s degree in Computer Science or a related field. Technical Skills: Proficiency in Linux, Python, and SQL. Hands-on experience with automation tools like Ansible and Docker. Experience managing CI/CD pipelines for frequent code testing and deployment. Good to Have: Python proficiency. NISM certification. Key Attributes: Strong troubleshooting and problem-solving skills. Excellent communication skills. Ability to handle multiple tasks efficiently with strong time management. Proactive and ownership-driven attitude. Trading Experience: Experience trading in NSE and other global markets is required.

We are looking for highly energetic, self-motivated individuals to join our content team. Location : Visakhapatnam, Karimnagar, Tirupati Responsibilities 1. Provide support to schools and educators regarding the implementation and use of the company s curriculum 2. Responsible to apply knowledge in the development of Curriculum, content and also in proofreading the necessary data. 3. Providing operational support to the Business development executives and Academic Services Administrator of the organization. 4. Coordinating with the School teachers to ensure the status of the ongoing curriculum is as per the Teachers Manual. 5. Contribute to the maintenance of the up-to-date data specific to the academic services in order to provide assistance to all schools. 6. Interacting and maintaining effective working relationships with the school teachers by visiting and auditing their schools. 7. Address inquiries and concerns, and work towards effective issue resolution. 8. Collaborate with Business development teams to effectively communicate the unique selling points of the curriculum. Requirements 1. Knowledge in current education policies, curriculum development. 2. Excellent written and verbal communication skills. 3. Familiarity with educational standards and regulations. 4. Should be able to use Technology related Apps software. 5. Flexibility and adaptability to get updated as per the current educational trends, and policies. Criteria 1. Education: Master s degree or degree in a relevant field or any field 2. Age: 22 35 3. Gender: Male / Female 4. Experience: Fresher/ 2 Years experience 5. Languages: English, Telugu Hindi

Job Title: Senior Associate, Labeling Compliance Overview In this pivotal role, you will support the planning, coordination, and execution of global labeling compliance initiatives within the Regulatory Affairs department. Working in a fast-paced, matrixed environment with no direct reports, you will collaborate extensively with cross-functional and regional teams—including Regulatory Affairs, Quality, Operations, and Supply Chain—to ensure that labeling meets all global regulatory requirements and maintains the highest standards of quality. This position offers a unique opportunity to lead initiatives, contribute to strategic projects, and drive continuous improvement, all while building strong partnerships across the organization. Key Responsibilities 1. Labeling Strategy and Execution Coordinate day-to-day labeling activities, ensuring timely updates and compliance with global regulatory requirements. Serve as a key contact for cross-functional teams, providing operational support and guidance on labeling procedures, formats, and timelines. Execute labeling change requests, track progress, and maintain accurate documentation in labeling management systems. 2. Cross-functional Collaboration in a Matrix Organization Collaborate with global and regional stakeholders (Regulatory Affairs, Quality, Operations, Supply Chain) to streamline labeling processes and ensure alignment across multiple time zones. Identify and escalate potential compliance risks or delays in labeling updates, partnering with relevant teams to resolve issues efficiently. Proactively engage with global affiliates to gather requirements, clarify expectations, and facilitate smooth implementation of labeling changes. 3. Process Improvement and Compliance Contribute to continuous improvement initiatives, optimizing labeling processes, templates, and workflows to enhance efficiency and compliance. Support the maintenance of inspection readiness by ensuring that documentation, SOPs, and labeling processes adhere to quality standards and internal policies. Collect and analyze data on labeling operations, recommending improvements to enhance transparency, speed, and accuracy. 4. Stakeholder and Vendor Coordination Collaborate with vendors involved in labeling activities (e.g., translation services, artwork vendors) to ensure they meet quality and timeline requirements. Assist in monitoring vendor performance against established SLAs, promptly highlighting any gaps or issues to internal partners. Participate in regular meetings with internal and external partners to align on project deliverables, address operational challenges, and drive timely completion of milestones. 5. Training and Knowledge Sharing Provide guidance and operational support to junior staff and peers on labeling compliance processes, best practices, and quality standards. Help develop or refine training materials and job aids, promoting consistent understanding and application of labeling procedures across teams. Stay updated on emerging regulatory requirements and industry trends, sharing insights that could impact labeling strategies and practices. Basic Qualifications: Doctorate degree OR Master’s degree and 2 to 4 years of directly related experience OR Bachelor’s degree and 4 to 6 years of directly related experience OR Diploma and 8 to 10 years of directly related experience Equivalent combinations of education and experience may be considered. Preferred Qualifications Experience working with labeling management systems (e.g., Veeva Vault) or other document management platforms. Familiarity with global labeling regulations and end-to-end labeling processes. Demonstrated ability to plan and manage projects in a matrix organization, meeting deadlines and handling multiple tasks effectively. Strong collaboration and communication skills, comfortable working with international teams across time zones. Proven problem-solving capabilities, with an analytical mindset and attention to detail. Experience in vendor coordination, ensuring quality and compliance with established metrics.

Company: Mercer Description: What can you expect? The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers. Perform Planning activities to determine the best approach and techniques for self on the project Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts expertise Elicit, analyse and document requirements using appropriate techniques Perform stakeholder analysis and establish strong stakeholder relationships Ensure requirements traceability is managed and maintained throughout the project lifecycle Perform solution analysis to ensure that solution meets the needs of the requirements Adhering to the User Centred Design processes, working to agreed sprint and release plans Support test team activities including triage and impact analysis Contribute to the development of new artefacts for re-use and to improve efficiency Provide learnings back to Analyst Team and to contribute to continuous improvement What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you for: Innovation/Creativity Able to deal with ambiguity & challenge the status quo Pioneer new approaches Able to apply critical thinking Decisions Making Communication Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals. Note: Applicants should be flexible working in shifts What you need to have: Knowledge & Skills: Domain & Tools: Excellent understanding/experience of Wealth (DB/DC) domain & Admin/Trustee Reporting Experienced on wealth platforms - CalcStudio, MPM, OneView Detailed understanding of Implementation life cycles: Analysis: Basic business analysis skills - Requirements Analysis and Design Definition, Solution Evaluation Testing: Breakpoint analysis of medium to high complexity requirements to create a detailed test plan and corresponding user stories. Expert in Database, Web, Letters & Calc Testing - break pointing of requirements, user stories setup, Checker Configuration, Manual calculations. Adept at Verification and Validation activities to ensure software under test is bug free, meets requirements and is usable. Configuration: Proficient in Calculator, Forms & Letters, Web Configuration. Deliver high quality Config solutions that enable valued business outcomes. The purpose of this job is to provide implementation, ongoing, and renewal operational support to internal and external parties by serving as a system subject matter expert (SME). Expectations include implementing business requirements and client needs to develop technically sound and efficient solutions. Analyse requirements, solution design and implementation approach. Perform solution analysis to ensure that solution meets the needs of the requirements. Manage the provision of information to establish the agreed data integration platform, liaising with the Business Analyst and external stakeholders where required. Support test team activities including triage and bug fix. Contribute to the development of new artifacts for re-use and to improve efficiency. Provide learnings back to Team and to contribute to continuous improvement. Participate in training and mentoring of team members. Identify opportunities to uplift value from existing solutions. Delivery of work with quality with acceptable standards. Project / Task Management: Good understanding of Agile and Scrum methodologies Expert in using JIRA for day-to-day task management Should be able to maintain the traceability across the project lifecycle. Should have the ability to collate and analyze project metrics. Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines. Work with Internal stakeholders and external clients in eliciting business requirements. Education: B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream Eligibility: Minimum 8 years experience in service industry Minimum 12 months experience in Current Role. Should have at least On Track or equivalent rating in last appraisal. Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months Should not have applied for any other IJP within Mercer in the last 3 months What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals lives better makes life better - join our team today! As Elanco grows, the SIAM Business Systems Analyst will play a key role in stabilizing and optimizing the IT Operating Model through data-driven process improvement, service integration, and reporting. This role is responsible for developing IT governance reports, managing dashboards in ServiceNow and Power BI, supporting vendor management reporting, and driving continuous improvement initiatives. By partnering across IT and vendor teams, the analyst ensures process alignment, monitors performance metrics, and contributes to the ongoing evolution of Elanco s IT governance, collaboration and processes. Key Role Responsibilities & Expectations: Generate, validate, and distribute monthly IT governance reports Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI (PBI) reports Support the cleanup, standardization, and enhancement of ServiceNow reporting data Collaborate with internal and external stakeholders to provide SIAM operational support and reporting insights Assist in the development and delivery of vendor management reports for the VMO Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives Set up, monitor, and manage ServiceNow SLA definitions and reporting Provide reporting and metric support for IT VMOss (Vendor Management Office Support Services) initiatives Coordinate vendor satisfaction surveys and assist in analyzing results Work closely with cross-functional teams to ensure alignment with business and IT processes Update documentation and SOPs to support training and learning plans Coordinate, track, connect, and drive the adoption of the enterprise and IT processes within IT ecosystem Establish continuous improvement and serve as an advisor of best practices The role will be responsible for coordinating, leading, and supporting process improvement and cross-functional projects, initiatives, and collaborations across IT. Establishing control plans and monitoring appropriate metrics to validate project results are achieved and track improvements. Independently manage complex issues with minimal supervision Solicits feedback from stakeholders to determine the success of the IT Enterprise Processes and Operating model Strong data analytics skills to support root cause analysis and business justifications Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role you will: Develop and maintain APIs & microservices in Java/Spring Boot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role you should meet the following requirements: Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working Experience working in on call production support model. You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build.

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

About this role Team Overview BlackRock Active Investment Stewardship (BAIS) is a specialist team within BlackRock s Portfolio Management Group (PMG). BAIS serves as a support function for BlackRock s non-index equity investment teams, providing expertise on investment stewardship, engaging with companies on behalf of those teams when appropriate, and assisting in recommending, operationalizing and reporting on voting decisions. PMG encompasses BlackRock s Fixed Income, Fundamental Equities, Private Credit, Systematic Investments, Multi-Asset Strategies and Solutions and Private Investors Businesses. BAIS activities are informed by our Global Engagement and Voting Guidelines and insights from active investment analysts and portfolio managers with whom we work closely in engaging companies. Position Overview The BAIS Operations Analyst/Associate will be responsible for operational support related to voting, engagement, client servicing and broader business management. supporting the BAIS proxy voting and engagement program by onboarding new accounts for voting, implementing control processes, and generating reports. As part of a new team at BlackRock, the person in this role will have opportunities to develop initiatives and contribute to strategic projects aimed at enhancing BAIS operational processes and procedures to ensure we deliver best-in-class stewardship for BlackRock clients. The BAIS Operations Analyst/Associate will report to the Head of BAIS Operations. Key Responsibilities Support the implementation of operational processes and procedures of the BAIS proxy voting program. Develop expertise in the proxy voting infrastructure and troubleshoot where necessary with third-party vendors, custodians, and/or other stakeholders. Develop expertise in the interaction of the third-party proxy voting platform and BlackRock internal systems. Partner with BAIS voting analysts, active equity portfolio managers, and other internal stakeholders across the active platform and across the shared platform such as Securities Lending and Client Reporting to support the BAIS proxy voting program Partner with portfolio onboarding to ensure proper set-up of new portfolios for proxy voting. Support and enhance reporting to clients on BAIS proxy voting activity on their behalf. Support the delivery of BAIS engagement efforts by partnering with other analytics and Aladdin teams to record and analyze engagement data, set up tools for BAIS team to access internal data sources and prioritize engagement. Maintain and enhance the BAIS operational environment to ensure regulatory and client obligations are met. Implement standardized control and reconciliation processes. Support ad hoc requests within the scope of BAIS operations as needed for clients or other internal stakeholders. Support BAIS business management activity e.g. helping with presentations and clearing with compliance Key Qualifications An undergraduate degree in finance, economics, accounting, or other relevant field. 4-6 years of experience, preferably in an operational role. A keen interest in corporate governance and proxy voting. Collaborative style with strong interpersonal skills to build and maintain relationships internally and with external parties. Strong verbal and written communication skills. Strong work ethic with the ability to prioritize, analyze, and resolve complex issues independently while paying consistent attention to detail. Demonstrated problem-solving and project management skills. Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint Experience working with corporate governance data is a plus. Experience with SQL or Python is a plus. Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.