582 Operational Support Jobs - Page 12

Riveron is looking for a highly skilled Salesforce Service Cloud Expert to lead the configuration and enablement of next-generation agent experience features within our Salesforce environment. This role focuses on leveraging Gen AI , Einstein Co-Pilot prompt engineering , and Omni-Channel capabilities to create intelligent, scalable support experiences. You ll be part of a fast-paced, forward-thinking team, helping us transform how agents work, resolve cases, and engage with customers using the latest in AI-driven automation and workflow optimization. Who You Are: You are an experienced Salesforce Service Cloud expert with a passion for building smart, scalable support systems that empower agents and elevate the customer experience. You thrive in dynamic environments and have hands-on experience with Salesforce Gen AI tools , prompt engineering , and omni-channel routing strategies. Youre comfortable translating business needs into high-impact technical configurations and enjoy collaborating with stakeholders across teams to bring intelligent automation to life. You re detail-oriented, communicative, and committed to building well-documented, maintainable solutions. Your Background Includes: 5+ years of experience implementing and configuring Salesforce Service Cloud Hands-on experience with Salesforce Gen AI features , including: Wrap-Up Summaries Reply Recommendations (Email, Chat, Web) Knowledge Article Creation / Search Answers Conversation Summaries and Catch-Up Strong understanding of Einstein Co-Pilot and prompt template creation Proven experience with Omni-Channel and Skills-Based Routing in production Ability to work directly with stakeholders to translate business requirements into scalable configurations Excellent communication and documentation skills Bonus Points For: Salesforce certifications (e.g., Service Cloud Consultant, OmniStudio, AI Associate) Experience with Einstein Bots or digital engagement tools Background in support operations , knowledge management, or contact center systems What You ll Do: Enable AI-Driven Agent Workflows Configure and optimize Gen AI features in Salesforce to support real-time agent decision-making and automation Implement tools like Wrap-Up Summaries, Reply Recommendations, and Conversation Summaries Create and test Prompt Templates for Einstein Co-Pilot , collaborating with stakeholders to refine strategies and improve output Implement Omni-Channel Routing Set up and optimize Skills-Based Routing across voice, chat, and web Configure agent statuses, presence settings , and capacity models to meet SLAs and improve operational efficiency Monitor and fine-tune routing using CRM Analytics dashboards Collaborate Across Teams Work closely with product owners, developers, and admins to align technical work with strategic goals Gather requirements from support teams and translate them into actionable Salesforce configurations Conduct training sessions, document configuration decisions, and ensure a smooth knowledge transfer #LI-SH1 #yantra About Riveron: Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra. At Riveron, we partner with clients from global multinationals to high-growth private entities to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office. Check us out on social media: LinkedIn Glassdoor Instagram Facebook Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Fraud Alert Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

About the job If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move! Why Skillz Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world. Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more. Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time off: We offer competitive paid time off (PTO) & company holidays, including a company-wide shutdown between Christmas and New Years, to help you recharge and pursue your passions. Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free daily breakfast and catered lunch, snacks,a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. Recognized Success: Skillz has earned recognition as one of Fast Companys Most Innovative Companies, CNBC s Disruptor 50, San Francisco Business Times Best Places to Work, Forbes Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more. Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth. Key Competencies Deep AWS and Kubernetes expertise ( EKS , EC2, Microservices APIs, Istio, service mesh) Building and maintaining CI/CD Pipelines Strong system design fundamentals with distributed infrastructure Leadership and mentorship skills across global teams Ability to drive cost optimization and platform scalability Clear, concise communication with cross-functional stakeholders Experience 9+ years of infrastructure experience (public cloud, container orchestration) 5+ years operating and scaling Kubernetes workloads in production Experience with CI/CD frameworks (ArgoCD, GitHub Actions) Experience leading Infra initiatives with measurable outcomes Comfortable debugging complex systems and reading application codebases in Go/Python/Java codebases Nice to have Gaming experience is preferred Experience working with global teams Location : IWF Campus, Whitefield Main Rd, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016 Join Skillz and Lets Redefine the Boundaries of Gaming! Together, well create a world where skill, passion, and innovation thrive. We look forward to having you on board! Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance. Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance .

About the job If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move! Why Skillz Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world. Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more. Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time off: We offer competitive paid time off (PTO) & company holidays, including a company-wide shutdown between Christmas and New Years, to help you recharge and pursue your passions. Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free daily breakfast and catered lunch, snacks,a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. Recognized Success: Skillz has earned recognition as one of Fast Companys Most Innovative Companies, CNBC s Disruptor 50, San Francisco Business Times Best Places to Work, Forbes Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more. Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth. Key Competencies Ability to manage third party QA teams Strong leadership and team-building skills Expertise in test automation and CI/CD integration Strong understanding of manual testing methodologies and best practices Excellent analytical and problem-solving abilities Effective cross-functional collaboration Strong communication skills Experience: 8+ years in software quality assurance, with at least 3+ years in a management role Experience managing both manual and automated QA teams Hands-on experience with manual test case management and exploratory testing Experience with automated testing frameworks (Selenium, Appium, Cypress, etc.) Deep understanding of software development lifecycle ( SDLC ) and Agile methodologies Hands-on experience with CI/CD tools (Jenkins, GitLab, etc.) Proven track record of reducing defects and improving release efficiency Strong background in performance and security testing Location : IWF Campus, Whitefield Main Rd, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016 Join Skillz and Lets Redefine the Boundaries of Gaming! Together, well create a world where skill, passion, and innovation thrive. We look forward to having you on board! Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance. Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance .

The purpose of this role is to execute data processing for our clients. This role is able to understand the input file requirements and output file requirements, along with data processing capabilities. The end result is a role that delivers data processing results for our clients. Job Description: Bachelors degree in Statistics, Mathematics, Computer Science, or a related field 2+years of experience working with UNCLE, Q, Dimension, SPSS syntax or similar data processing software. Experience working with data for large, multi-market complex projects Experience in data processing - including weighting, stacking and sig testing, with good understanding of industry best practices Should be able to perform extensive quality checks and data validation to ensure accuracy. Coordinate with internal project managers / client services team members to finalize materials (data processing spec forms); provide guidance on tool functionality and solutions. Develop and maintain data processing workflows and documentation. Microsoft Excel skills required with VBA macro writing experience/knowledge a plus Should be comfortable to work in night shifts - rotational, 24/7 operational support and working on weekends - Roaster Client-focused with strong consulting, communication, and collaboration skills. Emotionally intelligent, adept at conflict resolution, and thrives in high-pressure, fast-paced environments. Demonstrates ownership, problem-solving ability, and effective multitasking and prioritization Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities The key responsibilities of the role include: General Workday support (Service, Updates & Change requests) for all the countries globally Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs Ensure all Workday tasks and events are resolved as per agreed timelines Participate in change management review and support designing the change in Workday Responsible for conducting Audit of Master Data Validation Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Work on systems development/upgrade/enhancement projects as a team member. Qualifications Key Requirements The successful candidate should have: Skills: Strong problem solving and project management skills as well as ability to work independently with minimal supervision. Experience in partnering with senior stakeholders and managing various stakeholder groups effectively. Excellent relationship management skills - display sensitivity to organisational dynamics and cultivate relationships across functions to drive results. Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations Flexibility to adapt to a variety of engagement types, working hours and work environments Excellent communication skills (written and verbal) - ability to adapt communication upwards and downwards for appropriate levels of detail Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems. Experience: Minimum 5 years operational support experience in HR tools (mandatory HR Workday) Familiarity with HR business processes and shared service model is mandatory Ability to work independently and with colleagues located in different geographies Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word. Qualifications: A bachelors/masters degree from a reputed institute, preferably in the area of business management Experience at a multinational organisation with exposure to non-Indian working environment is mandatory

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company s Regulators. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements. You will be following the respective US business holiday calendar. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: Excellent communication skills; Strong phone and verbal communication skills along with active listening. Should be able to work in US shifts. Proven experience in a customer support role Meeting targets for accuracy, quality, volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Adherence to procedures and regulations. Demonstrate willingness to contribute to team beyond own immediate tasks

Job Description Looking to thrive in a fast-paced fintech environment and support global businesses in solving real-world challenges? At Finmo, support isn t just about resolving queries it s about enabling our clients to succeed. Youll be at the frontline of client interaction, solving technical problems, shaping user experience, and ensuring smooth onboarding and adoption. If you re detail-oriented, solution-driven, and love helping others win we d love to hear from you! Key Responsibilities Client Support Champion : Be the first point of contact for incoming support queries and provide timely, reliable assistance across technical and product issues. Troubleshooting: Dive into issues, debug, and work cross-functionally with Tech/Product to get to the root cause and fix problems efficiently. Onboarding Guidance: Work with new clients to support them through the onboarding phase from initial setup to going live. Product Enablement: Create and deliver walkthroughs, demos, and training to help users adopt and make the most of Finmo s features. Documentation Pro: Maintain and update support documentation and client interaction logs to track issues and identify common queries. Feedback Loop: Channel insights and feedback from users to relevant internal teams to influence improvements in product and processes. Feature Updates: Help customers navigate through system updates and enhancements, making sure they understand and use new features with confidence. Qualifications Must-Have Skills: Confident Communication: Comfortably engage with clients and internal teams, both in writing and over calls. Fluent in English : Strong written and verbal skills to work with global clients. Organized & Detail-Oriented : Able to manage multiple conversations and follow through effectively. Problem Solver: A curious and analytical mindset that gets to the why of issues. Good to Have: REST APIs: Basic familiarity with APIs and HTTP methods like GET, POST, etc. Postman: Experience using Postman or similar tools to test and debug APIs. SaaS Experience: Previous exposure to SaaS-based platforms and tools.

We are seeking an experienced Informatica BDM Developer to join our data engineering team. The ideal candidate will act as a primary point of contact for technical support, troubleshoot complex issues across big data platforms, and deliver solutions efficiently. This role requires hands-on expertise in Informatica BDM, Cloudera, Spark, and Python, along with a solid understanding of ITIL processes. Serve as the first point of contact for customers seeking technical assistance via phone, email, or ITIL tools. Diagnose and resolve medium-complexity technical issues in Informatica BDM, Cloudera, Spark, Python, and related data engineering technologies. Perform remote troubleshooting using diagnostic techniques and detailed questioning. Determine the best solution based on the issue and customer-provided details, ensuring high customer satisfaction. Escalate unresolved issues to higher support tiers when necessary. Walk customers through problem-solving processes and provide step-by-step technical help. Document all support activities including issues, resolutions, and actions taken in logs. Support BAU (Business As Usual), DPO, and DPS services with accurate and timely responses. Carry out incident management tasks including configuration, basic-to-medium tuning, and operational support in low-risk environments. Create and maintain operational documentation and incident/change records. Mentor junior team members and assist in knowledge transfer. Collaborate with infrastructure teams to coordinate maintenance activities and ensure system stability. Apply ITIL v3 methodologies for effective incident, problem, and change management. Required Skills: Strong hands-on experience with Informatica BDM and PowerCenter . Proficient in Cloudera (Hadoop), Spark , and Python . Understanding of ETL processes , data pipelines , and big data architectures . Familiarity with incident management and ITIL-based support workflows. Excellent problem-solving skills with a proactive mindset. Strong verbal and written communication skills. Ability to handle pressure and resolve customer issues effectively. Informatica, Bdm, Powercenter

About the Team Being part of Meeshos Fulfillment and Experience (F&E) team as Transport Manager will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the countrys next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving. At Meesho, we re trying to do whats never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce- not just in India, but globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there s never a dull moment with us :) About the Role As Transport Manager, you ll own the onboarding of new Transporters and managing operations for the entire cluster. You ll also drive key operational metrics by regularly you ll take complete ownership of processes allotted to you and work with various stakeholder achieve team goals. You ll continuously work towards identifying gaps and providing recommendations for improving our processes. What you will do Onboarding of new Transporters. Identify and onboard new transporters onto the network on an ongoing basis. Track and own the performance of different Lanes in your cluster. Ensure compliance with operational processes. Own and drive key operational metrics end to end and achieve performance targets What you will need Graduate or Post Graduate degree in any discipline 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations Experience in partner onboarding and training in the Middle Mile and sorting operations Experience of having worked in the similar geographic location in similar capacity would be a plus and so will the Experience in control tower and field operations

About the Team Being part of Meeshos Fulfilment and Experience (F&E) team as Cluster Head FM - Meerut will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the countrys next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we re trying to do whats never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce - not just in India, but globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there s never a dull moment with us :). About the Role As Cluster Head FM, you ll own the onboarding and training of partners. You ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You ll continuously work towards identifying gaps and providing recommendations for improving our processes. What you will do Own the onboarding and training of new partners for First Mile operations Identify and onboard new partners onto the network on an ongoing basis Track and own the performance of different partners in your cluster Visit facilities to conduct audits and solve operational gaps Ensure compliance with operational processes Own and drive key operational metrics end to end and achieve performance targets What you will need Graduate or Post Graduate degree in any discipline 3-5 years of work experience in the e-commerce logistics domain Experience in partner onboarding and training in the First Mile and sorting operations Experience in control tower and field operations will be a plus

Management Level I Customer Experience Executive Team : CEC - US Reports to: Team Leader Role To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. Respond to basic queries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company s Regulators. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements. You will be following the respective US business holiday calendar. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: Excellent communication skills; Strong phone and verbal communication skills along with active listening. Should be able to work in US shifts. Proven experience in a customer support role Meeting targets for accuracy, quality, volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Adherence to procedures and regulations. Demonstrate willingness to contribute to team beyond own immediate tasks

Job Description The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities The key responsibilities of the role include: General Workday support (Service, Updates & Change requests) for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects. Work on systems development/upgrade/enhancement projects as a team member. Qualifications Key Requirements The successful candidate should have: Skills: Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills Excellent English language skills Excellent organisation, planning and time management Excellent interpersonal and presentational Responsible and takes ownership of projects while being inclusive and informative to team members Strong attention to detail and ability to follow instructions with high degree of accuracy Maintains high standard of data integrity at all times Experience in HCM processes Experience: Minimum 3 years operational support experience in HR tools (mandatory HR Workday) Familiarity with HR business processes and shared service model Ability to work independently and with colleagues located in different geographies Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word. Qualifications: A bachelors/masters degree from a reputed institute, preferably in the area of business management Experience at a multinational organisation with exposure to non-Indian working environment is preferred

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity Trainer Best Behavior 1Listening to associates and be supportive to managers. 2Answering requests and always gets back to people. 3Lead by example, doing what we say and act how we say. 4Must be approachable. 5Must exhibit the best behavior while at work. 6Always be up to date with the latest techniques, tools, and processes. 7Be right, honest, and be willing to accept mistakes. 8Be willing to push their limits and accept more responsibilities. 9Drive in quality & learning related metrics 10Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Daily Reportings and progress updates Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: Experience in customer service and handling projects will be an added advantage. Should be able to translate and add voice over for the given content in regional languages. Provide support to existing data management through analysis and accurate reports. Capability to present intricate information to a variety of audiences. Proficient in MS Word, excel & PowerPoint Graduate in any field. Excellent organization & interpersonal skills. Person should be flexible working on weekends (in case of business requirement) Role requirements: Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role

About Testbook: The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 7.2 Crore students , more than 300 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them are respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team quickly swelling in ranks, it now stands at 1000+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force. Role Overview: As an Operations Associate - Onboarding & Retention, you will play a key role in ensuring a smooth and engaging experience for students enrolling with us. You ll be the first point of contact for new joiners and will support them throughout their learning journey, ensuring retention, engagement, and student success. Key Responsibilities: Student Onboarding: o Welcome and onboard newly enrolled students with warmth and professionalism. o Guide students through orientation sessions, course access, and support systems. Student Engagement & Retention: o Build strong relationships with students through regular communication and support. o Monitor student progress and address challenges to improve their learning outcomes. o Identify and address early signs of disengagement or drop-off. o Counsel students when needed to ensure satisfaction and course continuity. Fee & EMI Follow-ups: o Maintain EMI records and follow up for pending payments in a respectful and student-friendly manner. Multitasking & Ownership: o Take initiative in solving student queries, collaborating with internal teams, and supporting other operational tasks. o Wear multiple hats when needed this is a dynamic role requiring flexibility and high ownership. Skills & Requirements: 0-1 year of experience in student support, operations, or a similar role (Freshers with strong communication skills can apply). Excellent communication and interpersonal skills. Empathy, patience, and a student-first attitude. Strong problem-solving and coordination skills. Ability to handle pressure and multitask. Willingness to work from our Noida office (6 days a week). Immediate joiners preferred. Apply Apply with Linkedin Apply with Indeed Apply for this openingat ?apply=true

Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Overview: Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support French Specialist LANGUAGE REQUIREMENTS: English & French PROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements) The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. Minimum B2.2 level French Language Certification is Mandatory, C1 preferred. Business proficient fluency in both written and verbal English and French languages. Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazon s potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor s Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.

Job Accountabilities Be a top expert and provide superior Technical Assurance for projects and services within the Fired Heat Transfer discipline, understanding the process parameters impacting equipment performance and life, at times involving preparation of or providing guidance to fired heat transfer equipment design (thermal, hydraulic and mechanical) by acting as a Technology supplier Troubleshoot, de-bottleneck and lead technical support/fitness for purpose evaluations of fired heat transfer equipment in operating plants to sustain target performance by proactive monitoring of equipment; the scope includes site visits as well as desk studies, as required, involving operating data analysis and interpretations, as it relates to the control of integrity operating windows Review existing heater control and safeguarding/trip settings for risk mitigation to provide recommendations for gap closure and ensure implementation of real solutions in fired heater safety incident investigation/MOCs Develop best practices for safe, reliable and efficient operation of fired heater based on global experiences and share with Reliance technical community for implementation in all sites and projects Conduct efficiency improvement assessment for fired equipment across all Refinery, Petchem. Polyester and Upstream sites with identification of energy saving solutions both in short and long terms Support existing facilities including: Shutdown planning and risk-based assessments; Specification review and prequalification; Turnaround inspection, repair recommendations, and overall quality assurance; and Failure investigations of fired heat transfer equipment, as required Identify technologies that provide technical and business advantages over existing fired heat transfer equipment/materials for applications in oil and gas industries and establish value proposition (i.e. business case) for such technology solutions Provide guidance to technology development, deployment supporting R&D and design practices - Technology gate keeping/monitoring to assess appropriate application of high value-added technologies to enhance business value Develop and conduct/oversee necessary computer modelling and simulation of material, fluid flow and heat transfer properties Education Required Minimum - Graduate in Chemical Engineering. Desired Master's degree in Chemical Engineering Experience Required Minimum 15 years of relevant Fired Heater experience, at least part of which is in Refinery/petrochemical manufacturing site CTS/operations/technology consultancy – preferred at least 3-4 years in operational support role of Fired Equipment or combustion engineer in operating company Fired Heater Specialist is expected to have a sound background in design, engineering, operation, maintenance and efficiency monitoring as well as demonstrable in-depth knowledge in the field of heat transfer and physics of transport phenomena and fluid flow

Coordinate internal & external meetings, conferences & events Act as the point of contact betn executives, clients, & internal teams Prepare meeting agendas, take minutes, follow up on action items Support with timesheets, invoice tracking Required Candidate profile Bachelors degree or equivalent experience 1+ years of experience in an Administrative Support role Proficient in Microsoft Office Suite (especially Outlook, Word, Excel, PowerPoint)

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Degree qualified in Accounting or Finance related area and/or studying for a professional accounting qualification 2-3 years of experience in Financial Services with high volume operational environment and/ or hedge fund industry is an advantage Display an active interest in the financial markets and hedge fund industry Strong financial and/or accounting and analytical skills Proficient in Microsoft Applications (Word, Excel etc. ) Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge fund clients; Consolidation and validation review of functional handovers across teams and locations Preparation and/or review of Net Asset Value calculations, financial statements and associated reports Valuation of hedge fund portfolio holdings Analysis of fund performance and prepare performance/P and L related reports Demonstrate ownership of assigned work and ensure timely completion, in line with demanding client service agreements Escalate priority issues to supervisor and/or assistant vice president in a timely and detailed manner Maintaining day-to-day relationships with Citco Internal COE and non-COE teams including Operational Support, Middle Office, Pricing, Investor Relations and Relationship Management Fund Accounting teams Support queries from external parties, including clients, auditors and other advisors Maintain a current and thorough understanding of applicable best practice policies and client specific agreements. Support training of new fund accountants and on-boarding of new clients and/or funds to Citco Assist supervisor and/or assistant vice president as required Contribute to team and/or departmental initiatives

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Software Engineer In this role, you will: Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team. Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Requirements To be successful in this role, you should meet the following requirements: Previous experienced working in Financial Services and/or Banking Operations, beneficial but not essential. University degree is required Languages: Good knowledge of Java based n-tier application (preferably with spring framework) Any RDBMS or NoSQL Databases. PostgreSQL experience will be added advantage Basic knowledge on Blockchain and Distributed ledger technologies and should be flexible to work in any new technology/ languages related to Blockchain Should have worked in following Blockchain technologies like Distributed Ledger Technologies (Ethereum, Corda, IBM Hyperledger Fabric) Exposure to Cryptography technologies Should have experience in JavaScript technologies (such as ReactJS/Angular) and HTML5 Cloud experience will be desirable Experience in CI/CD will be helpful tools like Jenkins, Ansible. Should have experience of working with Production live service Behavioural Detail-oriented individual with the passion to rapidly learn new skills, concepts and technologies. Strong problem solving skills, including providing simple solutions to complex situations. Strong communication/interpersonal skills, with an ability to relate concepts to non-technical colleagues. Willing to receive feedback on their work to help them progress and grow. Excellent motivational skills with the ability to adapt to change. Working with IT Ops/Support providing required support to Blockchain/ DLT systems post go-live

Job Summary 1 Job Description Associate -Business Operations Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process Roles & Responsibility: • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2-4 years of experience in customer service operations/sales operation or order to cash processes Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes 2 Job Description Sr Associate -Business Operations Job Summary Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process Roles & Responsibility: • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 4-6 years of experience in customer service operation process/order to cash process Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes

Job Summary: The Personal Assistant (PA) to the Dean provides high-level administrative and operational support, ensuring the efficient functioning of the Dean's office. This role involves managing complex schedules, coordinating communications, organizing meetings and events, and handling confidential information with discretion Key Responsibilities: 1. Calendar and Schedule Management Maintain and coordinate the Dean's calendar, scheduling meetings, appointments. Prioritize and resolve scheduling conflicts, ensuring optimal time management. Coordinate logistics for meetings, including venue booking, agenda preparation etc. 2. Communication and Correspondence Handle incoming and outgoing communications on behalf of the Dean, including emails, phone calls, and written correspondence. Draft, proofread, and edit documents, reports, and presentations. To maintain professional relationships. 3. Administrative Support Organize and maintain confidential files and records, both electronic and physical. 4. Event and Meeting Coordination Plan and execute events hosted by the Dean's office, including seminars, conferences, and receptions. Coordinate ogistics such as catering, audiovisual requirements, and guest accommodations. Prepare meeting agendas, take minutes, and ensure follow-up on action items. 5. Special Projects and Initiatives Support the Dean in strategic projects, including accreditation processes, faculty evaluations, and policy development. Conduct research and compile data to assist in decision-making. Collaborate with various departments to implement initiatives aligned with the Medical School's mission. Reports directly to the Dean of the Medical School. Collaborates with faculty, administrative staff, students, and external partners. Acts as a liaison between the Dean and various institutional departments. : Education: Masters degree in Business Administration, PGDM M, or a related field. Preferred Candidate profile: Minimum of 3-5 years of experience in an executive administrative support role, preferably within an academic or healthcare setting. Must be aged between 28 to 32 years. Full-time position with standard office hours; occasional evening or weekend work may be required for events or deadlines. Fast-paced environment requiring the ability to manage multiple tasks simultaneously. Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with scheduling and project management tools. Excellent organizational and time-management abilities. Strong written and verbal communication skills. Ability to handle sensitive information with confidentiality and discretion

You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Part-time Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to gunja@jobors.com . Only shortlisted candidates will be contacted for interviews. Regards, Gunja Sr.Hr Executive 9910095292 gunja@jobors.com

We're Hiring: Support Executive (FASTag Services Operations) Job ID: SE/OPR/APR25 Company: Akova Fintech Solutions Private Limited Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata 700001 Salary: As per candidature (competitive and experience-based) Work Mode: Hybrid – Work from Office & Work from Home About Akova: Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team. Role Overview – Support Executive (FASTag Services): As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education. Responsibilities: Respond to customer queries via phone, chat, and email. Assist with FASTag account issues, transaction disputes, and service interruptions. Educate users on new features, policies, and processes. Guide customers through troubleshooting and self-service steps. Ensure timely resolution and maintain follow-up on open tickets. Accurately document customer interactions and feedback. Preferred Skills & Qualifications: Strong communication skills (verbal & written). Ability to manage multiple queries in a fast-paced environment. Preferred Knowledge: SQL Python Advanced Excel Problem-solving mindset with a customer-first approach. Freshers welcome – training will be provided. Work Details: Rotational Shifts (Details shared during interview) Hybrid Role – Work from Office and Work from Home flexibility High-visibility operational role with impact Why Join Akova? Training and mentorship provided Opportunity to grow in the fintech sector Friendly and collaborative work culture Flexibility and career advancement opportunities Apply Now: Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Health Operations Associate Qualifications: Bachelor of Pharmacy Years of Experience: 1 to 3 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.In Pharmacy Benefits Management, you will be responsible for the business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Prioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Bachelor of Pharmacy