9 Operational Support Jobs

Wondering what your responsibilities would be Writing documents like help articles, SOPs, and other documents that explain complex technical concepts in an easy-to-understand way. Ability to identify credible sources, analyze data, and present the information in a clear and concise manner. Work with subject matter experts to gather information about the products or processes that they are documenting. Editing and revising documents that have already been written by other team members or subject matter experts to ensure accuracy and consistency. Work closely with other teams to gather information, review documentation, and ensure that the documentation meets the needs of the audience. Managing the entire documentation process, from planning and research to writing and publishing. Responsible for ensuring that documentation is up-to-date and easily accessible to end-users. Ensuring that technical support specialists have the necessary tools and resources to do their jobs effectively. Maintaining and reporting on key performance indicators (KPIs) related to support operations. What makes you eligible Very good verbal and written communication Good knowledge of grammar and sentence formation Engineering background shall be preferred Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related operations would be a plus point

What you'll be doing: The Payroll Administration Specialist is responsible for providing global or region-specific payroll operations support. They collect key data inputs from various teams (e. g. , Benefits, Compensation, Mobility) to administer the disbursement of pay. The Payroll Administration Specialist is the face of payroll to Hitachi employees, working with third party payroll suppliers, Total Rewards COE, and BU HR to answer and resolve queries. The Payroll Specialist ensures that Hitachi employees get paid in a timely fashion, and that Hitachi is disbursing pay in compliance with regulatory requirements and company policies. This role will be a mixture of remote working and based on Hitachi s office in Bangalore. What you bring to the team: We're looking for a team player, who is motivated by delivering great work and the Hitachi vision. Some of the skills and experience we look for includes: Creates, updates, and maintains employee assignment and pay details Analyzes all off-cycle payroll requests and validates payroll inquiry/requests Processes regular and off-cycle payroll and distribute payments Processes payroll accounting and reconciliation Partners with third party payroll supplier as applicable Ensures Payroll Service Level Agreements are met with internal customers Monitor metrics/KPIs, gather customer feedback, and determine areas for improvement Partners with the Total Rewards COE to conduct quarter and year-end activities including preparation of interfaces and reports Provides support for Legal and regulatory reports Acts as a point of escalation for payroll inquiries, redirecting complex or unusual inquiries to Payroll Administration Lead, BU HR, and/or Total Rewards COE Preferred Qualification Responsible for payroll processing and ensuring timely and accurate processing of payroll transactions including salaries, benefits, taxes, and other deductions including timely FF of exits. Having excellent knowledge in US payroll, multistate payroll processing and statutory compliance. Good exposure in US year end process. Have experience in processing payroll in ADP WFN/Workday

What you'll be doing: The Payroll Administration Specialist is responsible for providing global or region-specific payroll operations support. They collect key data inputs from various teams (e. g. , Benefits, Compensation, Mobility) to administer the disbursement of pay. The Payroll Administration Specialist is the face of payroll to Hitachi employees, working with third party payroll suppliers, Total Rewards COE, and BU HR to answer and resolve queries. The Payroll Specialist ensures that Hitachi employees get paid in a timely fashion, and that Hitachi is disbursing pay in compliance with regulatory requirements and company policies. This role will be a mixture of remote working and based on Hitachi s office in Bangalore. What you bring to the team: We're looking for a team player, who is motivated by delivering great work and the Hitachi vision. Some of the skills and experience we look for includes: Creates, updates, and maintains employee assignment and pay details Analyzes all off-cycle payroll requests and validates payroll inquiry/requests Processes regular and off-cycle payroll and distribute payments Processes payroll accounting and reconciliation Partners with third party payroll supplier as applicable Ensures Payroll Service Level Agreements are met with internal customers Monitor metrics/KPIs, gather customer feedback, and determine areas for improvement Partners with the Total Rewards COE to conduct quarter and year-end activities including preparation of interfaces and reports Provides support for Legal and regulatory reports Acts as a point of escalation for payroll inquiries, redirecting complex or unusual inquiries to Payroll Administration Lead, BU HR, and/or Total Rewards COE Preferred Qualification Responsible for payroll processing and ensuring timely and accurate processing of payroll transactions including salaries, benefits, taxes, and other deductions including timely FF of exits. Having excellent knowledge in US payroll, multistate payroll processing and statutory compliance. Good exposure in US year end process. Have experience in processing payroll in ADP WFN/Workday

In this vital role, you will drive innovation in a highly integrated Financial Planning landscape. You will be an integral member of a truly dynamic and exciting Product Team that will own ground-breaking solutions for global professionals in Human Resources, Finance, and Global Commercial Operations. Are you a seasoned technologist with a mind for crafting a connected planning and budgeting ecosystem to drive powerful financial insights Come join our team and be a part of something new that we can be proud of. Roles & Responsibilities Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectives. Lead model building activities consistent with industry standards, including build and validation of modules and calculations, security and workflow management, and performance optimization. Drive continuous improvement in the architecture by identifying opportunities for innovation and efficiency. Co-innovate with Amgen Financial Planning & Analysis team by planning and managing Product roadmaps. Work directly with business SMEs to understand, prioritize, and advise on application focus and rollout. Work independently; function as a knowledge resource for less experienced team members. Serve as lead for operational support in a DevOps model for the deployed Anaplan solutions. Work on other initiatives and product teams on a rotational basis to gain multi-functional knowledge. Own and maintain SDLC documentation using Agile tools such as Confluence. Basic Qualifications Master's degree in Computer Science and 4 to 6 years of experience in Information Systems. OR Bachelor's degree in Computer Science and 6 to 8 years in Information Systems. OR Diploma in Computer Science and 10 to 12 years of experience in Information Systems. Must-Have Skills Implementing or running multiple planning solutions in Anaplan (preferred) or similar EPM tools (e.g., Hyperion, OneStream, SAP BPC, or TM1). Experience working in DevOps teams, utilizing agile tools like Jira. Possesses strong learning agility and analytical thinking with solid attention to detail. Outstanding interpersonal skills and technical leadership, including a natural ability to breakdown and convey complex technical topics to diverse audiences. Foster a culture of innovation. Experience with Tableau a plus. Good-to-Have Skills Strong solution design and problem-solving skills. Strong understanding of technology, function, or platform. Experience in developing differentiated and deliverable solutions. Ability to analyze client requirements and translate them into solutions. Professional Certifications Anaplan Level 3 certification. Scaled Agile Framework (SAFe) for Teams (preferred). Soft Skills Excellent critical-thinking and problem-solving skills. Exceptional communication and collaboration skills. Demonstrated awareness of how to function in a team setting. Demonstrated awareness of presentation skills. Strong transformation and change management experience. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Strong verbal and written communication skills.

Responsibilities Your primary responsibilities will include: Supporting the mobility team to ensure compliance with project assignment tax, payroll, relocation, and transfer policies, procedures, and program requirements. Preparing various documents for tax calculations, tax cost estimates, and similar requirements. Analyzing tax implications and preparing tax cost estimate information. Managing centralized inboxes , responding to queries, and delegating complex issues to the appropriate team members. Maintaining Global Mobility data and supporting reporting and analytics. Collaborating with other Global Mobility Operations team members to ensure timely process execution and issue resolution. Cooperating with and coordinating external vendors. Working and collaborating with team members and stakeholders across EMEA, India, Europe, APAC, and North America. Participating in Global Mobility projects. Qualifications Education: Only graduates are eligible. Experience: Bachelor's degree with 2-3 years of related experience in executing global mobility tax processes in a corporate environment. Advantageous Experience: Experience working with professional tax services, such as the Big-4. Language Skills: Strong English language verbal and written communication skills are essential; a second language is desirable. Interpersonal Skills: Confident and capable of interacting with employees worldwide to resolve queries. You should enjoy interacting with people and building relationships. Technical Proficiency: Intermediate Microsoft Excel and Microsoft Word skills. Teamwork: Ability and willingness to work in a globally distributed team and with stakeholders, while maintaining strong professional relationships with a client-led focus. Work Ethic: Strong organizational skills with attention to detail, driven, energetic, problem-solver, client service-oriented, and a collaborator.

About the Role: OSTTRA India The Team: SRE is a global team that provides technical support across the suite of OSTTRA products. The SRE team works closely with a highly competent Technical Operation Centre (TOC), Development and Infrastructure teams to deliver proactive tasks to improve the supportability of our platforms. Our work helps to ensure that OSTTRA provides a high-quality service and maintains client satisfaction. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What's in it for you: OSTTRA is seeking a Site Reliability Engineer professional to join the SRE Team. The role will be specialised into the designated platforms provisioning 2nd line technical support to TOC as well as integration support for our Trade Processing applications. This person will report directly to the regional SRE manager and work closely with an experienced global team to contribute to the quality of our support. You will have 6-10 years experience of roles like Site Reliability Engineer or Application Support with Project Management tasks to meet the needs of our expanding portfolio of Financial Services clients. This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service. Responsibilities: Your duties will include Capacity Management, Operational Support Design, Audit Preparation, Incident Escalation, Problem Management Engagement, DR Design and Execution and ad hoc High Profile Client Engagement for your designated platform(s) in our full suite of OTC Derivative products and FX for post-trade confirmation processing. You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative environment with multiple teams. The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify gaps and improve overall estate to bring resilience and stability to the platform(s). Liaising with other teams across Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery. Working closely with Development and Infrastructure team, to understand and ensure supportability of platforms and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling, identifying and communicating technical resolutions in English. What We're Looking For: University graduate or equivalent with background of bachelor's in computer science Experience or having high motivation in managing the capacity, performance throughput and EOS/EOL of platform from infrastructure to software Experience in troubleshooting of issues, defining supportability, soaking in software development life cycle SDLC process streamlining application delivery from Dev/QA to UAT/Production Good understanding of Site Reliable Engineer as well as Application Support processes, supporting of incidents and execute/design disaster recovery Strong ability to understand application architecture, able to effectively navigate to the problem area, and identify proactive measures around resiliency, recovery design Ability to apply analytical methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting and analysing best approach Ability to understand business workflow and tie to technical implementation Experience in reading and tracing Java, C++, Python and/or scripting languages Experience of databases including SQL scripting, preferably but not limited to Oracle Good to Have: Understanding of networking principles, its practical uses and basic troubleshooting. Possess the understanding of Cloud (AWS, GCP or Azure), PAAS and implementation with Kubernetes, OpenShift, Windows and Linux Experience in handling client issues and expectation management Good understanding of messaging platforms and protocols like XML, XSLT, IBM MQ, AMQ etc Knowledge of financial messaging protocols like FIX, FPmL, TOF etc Experience security protocols related to connectivity encryption utilizing SSL and TLS Have experience of working in the Finance Industry Knowledge of the Financial OTC Derivative and FX products Awareness of Derivatives products and post trade processing (desirable) About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimization services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimize processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested.

The Senior Information Security Analyst reports to the Information Security Manager of the Risk Analytics and Compliance team within the Information Security Governance, Risk, and Compliance (GRC) department. Responsibilities: Subject Matter Expertise: Acts as a subject matter expert on disaster recovery compliance. Exposure and Knowledge Building: Gains exposure to UPS information security and disaster recovery program and mission, focusing on building knowledge and experience in business continuity and disaster recovery (DR) services Compliance Understanding: Understands the disaster recovery compliance requirements within the UPS Standard Practice Manual Application Team Collaboration :Works with application teams to assist in developing complete and high-quality disaster recovery planning (DRP) assessments Strategic Planning: Engages in strategic planning to improve and mature the disaster recovery program Operational Support: Supports the DR program by performing operational activities, including developing understanding of DRP assessments and exercise assessment templates Training and Awareness: Manages training and awareness campaigns, design, develop, and executes IT disaster recovery awareness campaigns and associated training to ensure compliance and quality of materials produced Compliance Reporting: Generates reports on DR compliance metrics by performing daily system operational audits Issue Investigation: Investigates issues and escalates as appropriate to support effective resolutions Audit Checks: Conducts audit checks, reviews completed DRP assessments and exercise assessments, assigns risk based on assessment review findings, re-audits previously reviewed plans with assigned risks, and conducts review meetings with plan respondents to provide appropriate guidance Internal Customer Support: Assists IT teams in developing clear, concise, and executable plans for recovery to ensure resiliency, investigates recovery plan resiliency issues and gaps, escalates as appropriate, tracks and manages remediation of risks and deficiencies identified during audits, and provides guidance and best practices in planning for exercises Customer Inquiries: Handles internal customer inquiries and concerns received via emails, Teams, and phone calls related to OneTrust GRC platform, Disaster Recovery Plan Assessments, general DR policies, and DR best practices Qualifications: Bachelors degree in Computer Science, Computer Engineering, Information Security, or related field 3 years experience in Information Security role and/or Information security certification e.g, CISA, CRISC, CISM, GSEC, CBCP - Certified Business Continuity Professional

Key deliverables: Handle and resolve daily escalated merchant support cases. Ensure timely and professional communication across voice and non-voice channels. Identify and implement process improvements to enhance merchant experience. Coordinate with internal teams to drive resolution and case closure. Role responsibilities: Act as the first point of contact for merchant escalations. Maintain SLA adherence and escalate unresolved issues. Document recurring issues and propose system enhancements. Participate in cross-functional initiatives as needed.