Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Senior Manager Ops unifyCX

3.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

Posted 3 weeks ago

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Logistics Executive Hindustan Unilever

0.0 years

0 Lacs

etah, uttar pradesh, india

On-site

Requisition ID: R-39104 Role Title: Logistic Executive Work Level: 1B Work Location: Etah beverages Factory, HUL Main Role: The Executive is responsible for export logistics operation, Ties up with customer for scheduling of exports with ensuring all exports compliance with Local Government requirement such as Excise, customs etc. He liaises with Production & Planning team to schedule hassle free export and full fill customer order in time. Execute continuous improvement projects through the application of harmonized logistics processes and systems followed across UIEL & rest of the sites of Instant Tea Powder. Implement process improvement through operational scorecards and get timely feedb...

Posted 1 month ago

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