68 Operational Management Jobs - Page 2

Job Summary: We are looking for a highly organized and motivated Back Office Team Leader to oversee and manage our back-office operations. The ideal candidate will be responsible for ensuring smooth workflow, maintaining data accuracy, supporting front-office functions, and leading a team to achieve operational efficiency. Key Responsibilities: Team Leadership & Supervision: Lead, mentor, and motivate the back-office team to achieve productivity and performance targets. Assign tasks, monitor progress, and ensure timely completion of work. Conduct regular team meetings and provide guidance on process improvements. Operational Management: Ensure efficient and accurate processing of administrative and operational tasks. Monitor and optimize workflows to improve efficiency. Implement and enforce company policies and procedures. Maintain records, databases, and reports as required. Quality Control & Compliance: Ensure data integrity, accuracy, and confidentiality. Monitor team performance and address errors or inefficiencies. Ensure compliance with company policies, industry regulations, and data protection laws. Collaboration & Communication: Act as a bridge between front-office teams, senior management, and other departments. Provide necessary reports and insights to management. Address and resolve any operational issues efficiently. Process Improvement & Training: Identify areas for improvement and implement process enhancements. Train new and existing team members on processes and tools. Stay updated on industry trends and best practices. Qualifications & Skills: Bachelors degree in business administration, Management, or a related field. Proven experience in back-office operations, preferably in a leadership role. Strong organizational and problem-solving skills. Excellent leadership and team management abilities. Proficiency in MS Office (Excel, Word, PowerPoint),business software as well as accounting Methods. Strong analytical, decision-making, and communication skills. Ability to handle confidential information with integrity. Work Environment: Office-based role with standard working hours. May require occasional extended hours during peak periods.

As a Regional Manager, your main responsibility will be to oversee the operations and performance of multiple branches or locations within a specific region. You'll be responsible for managing a team of branch managers and ensuring that each location meets its targets and objectives. Your goal will be to drive business growth, maintain consistent operational standards, and foster a positive working environment. Oversee the operations of multiple branches or locations within the assigned region. Set performance targets and objectives for each branch and ensure they are achieved.

Sales Strategy and Planning: Develop and implement effective sales strategies to achieve sales targets for OTC products in the region. Conduct market analysis to identify opportunities for growth and optimization. Monitor market trends, competitor activities, and customer feedback to adapt strategies accordingly. Team Management : Lead, motivate, and manage a team of sales representatives to achieve individual and team sales targets. Conduct regular training sessions to enhance the product knowledge and sales skills of the team. Set performance goals, provide regular feedback, and conduct performance appraisals. Business Development: Build and maintain strong relationships with key accounts, including retail pharmacies, distributors, and healthcare professionals. Identify and capitalize on new business opportunities to expand market share. Collaborate with marketing teams to plan and execute promotional activities. Operational Management: Oversee the day-to-day sales operations, ensuring compliance with company policies and standards. Manage budgets, forecast sales, and prepare regular sales reports for senior management. Ensure efficient distribution and availability of products in the region. Customer Relationship Management: Ensure high levels of customer satisfaction through excellent service and support. Address and resolve customer complaints and issues in a timely manner. Strong Leadership Analytical and Strategic Skills Along with the ability to build relationships Performance Management Negotiation and Persuasion Data Analysis Problem-Solving Skills 5 Years in Pharma Industry

Job Title: Head of Operations Location: Gurugram Company: FIA Technology Services Pvt Ltd Experience: Minimum 16 years, with at least 7 years in senior leadership roles Industry Preference: Fintech / NBFC Contact: hr@fiaglobal.com FIA Technology Services Pvt Ltd is a leading fintech company dedicated to financial inclusion and sustainable growth. We are looking for a Head of Operations to drive efficiency, optimize processes, and enhance service delivery. Key Responsibilities Revenue Growth: Develop and implement strategies to achieve a 50% year-over-year limit increase across all Customer Service Points (CSPs). Activation: Drive CSP activation rates to maintain a minimum of 98%. Recon Recovery: Maintain a 100% recovery rate for the past 3 years, ensuring financial stability and accuracy. Operational Profitability: Lead initiatives to increase Hardware (HW) margins by enhancing overall profitability. Operational Transparency: Implement and maintain real-time data and productivity visibility across all departments, including the Call Centre, to ensure transparency and accountability. Fraud Prevention & Security: Develop and enforce robust fraud prevention and security measures to minimize internal frauds. Turnaround Time (TAT): Streamline code generation and activation processes to achieve a 2-day turnaround time. Quality: Implement and maintain quality control measures to ensure zero errors in operational processes. Service Response: Ensure a 95% same-day service response rate, enhancing customer satisfaction. End-to-End Automation: Drive the automation of all functions by June 2025, improving efficiency and reducing manual errors. Employee Attrition: Manage and maintain operational employee attrition within the range of 15%. Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred). Minimum of 10~15 years of experience in operations management, preferably in a fast-paced and dynamic environment. Proven track record of achieving and exceeding targets related to revenue growth, operational efficiency, and financial performance. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent leadership and communication skills, with the ability to collaborate effectively across departments. Experience in implementing and managing operational controls and fraud prevention measures. Proficiency in using data analytics tools and software to monitor and improve operational performance. Strong understanding of HR practices and employee management. Skills: Strategic Planning & Execution Operational Management Financial Analysis Project Management Data Analysis & Reporting Process Improvement Leadership & Team Management Communication & Collaboration Problem-Solving & Decision Making Automation & Technology Implementation What We Offer: Competitive salary and benefits package. Opportunity to lead and drive significant impact within a growing organization. Collaborative and supportive work environment. Professional development and growth opportunities.

9+ years in Sales Candidate will be handling 2 location Gurgaon and Noida Experience in Real Estate Marketing is a must.Financial Performance:Manage the financial performance of the region, including budget development Required Candidate profile Oversee the day-to-day operations of all locations/units within the assigned region, ensuring efficiency, compliance, and adherence to company policies and procedures.

Key Responsibilities : Strategic Leadership : - Collaborate with the CEO and executive team to develop and implement strategic business plans. - Translate strategic objectives into actionable operational plans and oversee their execution. - Identify opportunities for operational improvements and drive initiatives to enhance efficiency and effectiveness. Operational Management : - Oversee daily operations across all departments, ensuring alignment with organizational goals. - Develop and implement policies, procedures, and best practices to optimize operational performance. - Monitor key performance indicators (KPIs) and operational metrics, and use data-driven insights to guide decision-making. Team Leadership : - Provide leadership and mentorship to senior management and department heads. - Foster a culture of collaboration, accountability, and continuous improvement within the organization. - Manage and develop high-performing teams to achieve operational goals and objectives. Financial Oversight : - Work closely with the CFO to develop and manage budgets, forecasts, and financial performance. - Monitor financial performance and ensure that operational activities are cost-effective and within budget. - Identify and mitigate financial risks associated with operational activities. Process Improvement : - Evaluate and enhance operational processes to improve efficiency, quality, and customer satisfaction. - Implement technology solutions and systems to streamline operations and support business growth. - Lead initiatives to drive innovation and operational excellence across the organization. Stakeholder Management : - Build and maintain relationships with key stakeholders, including customers, suppliers, and partners. - Represent the organization in meetings, negotiations, and industry events as needed. - Ensure effective communication and collaboration across departments and with external stakeholders. Compliance and Risk Management : - Ensure that operational activities comply with relevant regulations, standards, and industry best practices. - Identify potential risks and develop strategies to mitigate them, ensuring business continuity and resilience. Qualifications : - Bachelors degree in Business Administration, Management, or a related field MBA or advanced degree preferred. - Minimum of 10 years of experience in senior operational roles, with a track record of successful management and leadership. - Proven experience in developing and implementing operational strategies and driving organizational growth. - Strong financial acumen with experience managing budgets, forecasts, and financial performance. - Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams. - Demonstrated ability to analyze complex data, identify trends, and make informed decisions. - Strong problem-solving skills and a proactive approach to overcoming challenges.

Key Responsibilities: Leadership & Strategy: Lead and oversee key business functions (e.g., Operations, Marketing, Finance) to ensure the organizations strategic goals are met. Develop and implement high-level strategies and company policies to drive business growth and improve operational efficiency. Cultivate a high-performance culture focused on innovation, collaboration, and accountability. Operational Management: Ensure day-to-day operations align with strategic objectives, ensuring efficiency, scalability, and quality standards. Oversee financial management, budgeting, and forecasting, ensuring effective allocation of resources. Monitor and manage risks, ensuring proper compliance with regulations and company policies. Team Leadership & Development: Build, lead, and mentor senior leadership teams, promoting employee development and retention. Foster a collaborative and inclusive work environment. Set performance standards and regularly evaluate the teams progress. Stakeholder Engagement: Develop and maintain strong relationships with key stakeholders, including investors, clients, and partners. Communicate effectively with internal teams and external parties to represent the companys vision and goals. Innovation & Market Awareness: Stay informed about industry trends, market dynamics, and competitive landscapes to guide decision-making and strategy. Lead initiatives that promote innovation, improve product offerings, and enhance customer experience.

Role & responsibilities Service Strategic Planning Developing Service Strategies - Aligning service goals with overall business objectives. Setting Service Standards - Establishing quality, safety, and customer satisfaction benchmarks. Operational Management Service Network Management - Overseeing dealerships, service centers, and workshops. Workshop Operations - Managing workshop efficiency, productivity, and quality. Field & Technical Support - Providing guidance on technical issues to service teams. Warranty and Claims Management - Administering warranty policies and handling claims. Customer Focus Customer Satisfaction - Ensuring high customer satisfaction through effective service delivery. Complaint Resolution - Addressing and resolving customer complaints. Customer Feedback - Collecting and analyzing customer feedback to improve services. Training and Development Technician Training - Developing and implementing training programs for service technicians. Service Advisor Training Implementing Training for service team on customer handling, sales, and service procedures. Dealer Training - Organizing training sessions for dealerships on service processes and procedures. Quality and Compliance Quality Assurance - Ensuring service quality meets company standards. Compliance Management - Ensuring adherence to regulatory requirements, industry standards, and Company policies. Financial Management Budgeting and Forecasting - Managing service department budgets and forecasting revenue. Cost Control - Controlling costs related to service operations, warranty claims, and training. Reporting and Analysis Performance Metrics - Tracking and analyzing key performance indicators (KPIs) like customer satisfaction, service quality, and workshop efficiency. Reports: Providing regular reports to HQ management on service performance, customer feedback, and areas for improvement. Collaboration and Communication Interdepartmental Collaboration - Working closely with sales, marketing, and product development, Purchase, Production, Legal teams. Dealer and Service Centre Communication - Communicating effectively with dealerships and service centers to ensure alignment and effective service delivery. Other Responsibilities Process Improvement: Continuously identifying areas for process improvement and implementing changes. Audits and Inspections: Conducting regular audits and inspections to ensure compliance with Company standards and regulatory requirements. Preferred candidate profile Candidate having minimum 10 years of experience in After Sales Service from automobile industry specially of four wheeler company. EV passenger vehicle experience will be given preference. Perks and benefits

Job Details The Chief of Staff to the CEO is a very high exposure role at Navi. This role provides the birds eye view of every part of the business. This role will work closely with the founders and the executive leadership team, playing a pivotal role in driving the companys strategic initiatives and ensuring operational success. This role will oversee high-impact initiatives, enhance operational efficiency, and support cross-functional collaboration. Responsibilities : Manage the CEO's office and make him more effective and efficient. Strategic Initiatives : Collaborate with the CEO to develop and implement the companys strategic initiatives. Within strategic initiatives, own and execute some initiatives which may not fit neatly into one of the functions Strategic Alignment : Ensure that the CEO's vision and strategic goals are communicated and understood throughout the organization, aligning efforts across departments. Operational Efficiency : Improve current processes and coordinate organizational procedures for optimized efficiency and productivity Communication Bridge : Act as a liaison between the CEO and other executives, employees, and stakeholders, facilitating clear communication and enhancing collaboration. Project Management : Oversee key projects and initiatives, ensuring that they stay on track and that resources are allocated effectively. Problem Solving : Provide data-driven insights and recommendations to support decision-making. Flexibility and Adaptability : Quickly shift priorities as needed, helping the CEO navigate a rapidly changing business environment. Must Haves Entrepreneurial mind-set along with an ability to hustle and solve problems on-ground Ability to think outside the box and be comfortable dealing with unstructured problem statements. Business first thinking Highly analytical and data driven Strong interpersonal skills, with a high level of empathy Strong verbal and written communication Ability to work in a fast paced environment and be a self-starter.

Key Responsibilities : Strategic Leadership : - Collaborate with the CEO and executive team to develop and implement strategic business plans. - Translate strategic objectives into actionable operational plans and oversee their execution. - Identify opportunities for operational improvements and drive initiatives to enhance efficiency and effectiveness. Operational Management : - Oversee daily operations across all departments, ensuring alignment with organizational goals. - Develop and implement policies, procedures, and best practices to optimize operational performance. - Monitor key performance indicators (KPIs) and operational metrics, and use data-driven insights to guide decision-making. Team Leadership : - Provide leadership and mentorship to senior management and department heads. - Foster a culture of collaboration, accountability, and continuous improvement within the organization. - Manage and develop high-performing teams to achieve operational goals and objectives. Financial Oversight : - Work closely with the CFO to develop and manage budgets, forecasts, and financial performance. - Monitor financial performance and ensure that operational activities are cost-effective and within budget. - Identify and mitigate financial risks associated with operational activities. Process Improvement : - Evaluate and enhance operational processes to improve efficiency, quality, and customer satisfaction. - Implement technology solutions and systems to streamline operations and support business growth. - Lead initiatives to drive innovation and operational excellence across the organization. Stakeholder Management : - Build and maintain relationships with key stakeholders, including customers, suppliers, and partners. - Represent the organization in meetings, negotiations, and industry events as needed. - Ensure effective communication and collaboration across departments and with external stakeholders. Compliance and Risk Management : - Ensure that operational activities comply with relevant regulations, standards, and industry best practices. - Identify potential risks and develop strategies to mitigate them, ensuring business continuity and resilience. Qualifications : - Bachelors degree in Business Administration, Management, or a related field MBA or advanced degree preferred. - Minimum of 10 years of experience in senior operational roles, with a track record of successful management and leadership. - Proven experience in developing and implementing operational strategies and driving organizational growth. - Strong financial acumen with experience managing budgets, forecasts, and financial performance. - Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams. - Demonstrated ability to analyze complex data, identify trends, and make informed decisions. - Strong problem-solving skills and a proactive approach to overcoming challenges.

Chief Information Officer / Chief Operations Officer - Background Verification Background Verification COO & CIO Key Responsibilities : Strategic Leadership : - Collaborate with the CEO and executive team to develop and implement strategic business plans. - Translate strategic objectives into actionable operational plans and oversee their execution. - Identify opportunities for operational improvements and drive initiatives to enhance efficiency and effectiveness. Operational Management : - Oversee daily operations across all departments, ensuring alignment with organizational goals. - Develop and implement policies, procedures, and best practices to optimize operational performance. - Monitor key performance indicators (KPIs) and operational metrics, and use data-driven insights to guide decision-making. Team Leadership : - Provide leadership and mentorship to senior management and department heads. - Foster a culture of collaboration, accountability, and continuous improvement within the organization. - Manage and develop high-performing teams to achieve operational goals and objectives. Financial Oversight : - Work closely with the CFO to develop and manage budgets, forecasts, and financial performance. - Monitor financial performance and ensure that operational activities are cost-effective and within budget. - Identify and mitigate financial risks associated with operational activities. Process Improvement : - Evaluate and enhance operational processes to improve efficiency, quality, and customer satisfaction. - Implement technology solutions and systems to streamline operations and support business growth. - Lead initiatives to drive innovation and operational excellence across the organization. Stakeholder Management : - Build and maintain relationships with key stakeholders, including customers, suppliers, and partners. - Represent the organization in meetings, negotiations, and industry events as needed. - Ensure effective communication and collaboration across departments and with external stakeholders. Compliance and Risk Management : - Ensure that operational activities comply with relevant regulations, standards, and industry best practices. - Identify potential risks and develop strategies to mitigate them, ensuring business continuity and resilience. Qualifications : - Bachelors degree in Business Administration, Management, or a related field MBA or advanced degree preferred. - Minimum of 10 years of experience in senior operational roles, with a track record of successful management and leadership. - Proven experience in developing and implementing operational strategies and driving organizational growth. - Strong financial acumen with experience managing budgets, forecasts, and financial performance. - Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams. - Demonstrated ability to analyze complex data, identify trends, and make informed decisions. - Strong problem-solving skills and a proactive approach to overcoming challenges.

Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, IDS software, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, and staff training. JD: The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness, orderliness, and attractiveness of the establishment. This role involves managing a team of housekeepers, ensuring adherence to health and safety standards, and providing excellent guest service. Key Responsibilities: Operational Management: Supervise and inspect the cleaning and servicing of guest rooms and public areas. Develop and implement housekeeping policies and procedures. Ensure all housekeeping activities are conducted in accordance with established standards and health regulations. Monitor inventory levels of cleaning supplies and linens and place orders as needed. Manage laundry services to ensure efficient processing and distribution of linens and uniforms. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met. Team Management: Recruit, train, and supervise housekeeping staff. Schedule staff shifts and ensure adequate staffing levels to meet operational needs. Conduct performance evaluations and provide feedback and coaching to staff. Foster a positive and productive work environment. Guest Service: Respond promptly to guest requests and complaints regarding housekeeping services. Ensure guest satisfaction by maintaining high-quality standards of cleanliness and service. Collaborate with other departments to meet guest needs and enhance overall guest experience. Budget and Cost Control: Develop and manage the housekeeping budget. Monitor expenses and implement cost-saving measures without compromising service quality. Analyze financial reports and identify areas for improvement. Health and Safety: Ensure compliance with health and safety regulations and hotel policies. Train staff on proper use of cleaning chemicals and equipment. Conduct regular safety audits and address any identified hazards. Education - Bachelor Degree in Hospitality / Hotel Sector

Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branchs personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branchs personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities: Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance, and integrity. Create environment for team to focus on automation and digital enablement to fulfil customers needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Education Qualification: Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience in Rural Branch Banking or allied Business. Branches: Hansi, Gohana, Jhajjar, Charkhi Dadri, Jagraon, Gharaunda

Please share profiles of consultants / candidates with BOT (Build operate Transfer) & / or PEC Production Enhance Contract| experience preferably with sufficient knowledge of handling such sourcing to execute these type of contracts. Required Candidate profile A PEC (Professional Employer Company) and BOT (Build-Operate-Transfer) contract handling job typically involves managing the contractual agreements between a PEO (Professional Employer Organization)

About this role: Wells Fargo is seeking for Senior Lead Business Execution Consultant. Responsible for developing, implementing, and executing business initiatives and programs across Wholesale Operations. The function calls for navigating through highly complex business groups and company-wide functions. In this role, you will: The incumbent will be specifically responsible for managing day-to-day operations of Wholesale Operations COO Support team in I&P, including but not limited to the following: Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership Provide direction to a cross functional team using business expertise Manage and support the execution of programs on various operational strategies and priorities for Wholesale Operations such as Risk and Control Programs, location strategy, financials, workforce management, manager effectiveness, productivity enhancement programs, etc Drive cross functional initiatives across Wholesale operations with measurable milestones & outcomes, robust project management, strong collaboration and partnership, and effective change management and communications Analyze internal operations metrics and data to help operations leaders with actionable insights, effective metrics reporting, performance analysis and identify areas for process enhancement Prepare reports, materials, operations insights and analysis for key senior meetings, monthly operations review and supporting effective governance Provide strategic leadership to grow and evolve the COO support capabilities driving business impact Drive, motivate and develop the team and establish a culture of high performance, ownership, accountability, and transparency Build and maintain trusting relationships with key customers, partners, and stakeholders. Drive, motivate and develop the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance. Required Qualifications: 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strong experience in Strategy and Planning experience in Business operations or COO space Functional process knowledge of Wholesale operations and the business supported will be an advantage Expertise and exposure in dealing with Executive Leadership requirements and interactions Proven operational management experience contributing to the success of a team Strong project management skills and exceptional execution skills Excellent communication skills oral, written and presentations Proven experience in financial services with appropriate financial and business acumen acquired for scaling an organization Ability to work in a matrix environment and manage multiple competing priorities in a fluid & relatively ambiguous environment Takes ownership and accountability for business outcomes, and management of risk exposure Professional and mature disposition with the confidence and stature to challenge issues and positions in a respectful, tactful, and non-confrontational manner.

Role and Responsibilities: As the Center Head at PUNO, you will oversee and manage the seamless operations of the gaming zone, trampoline park, and F&B services. Your primary responsibilities will include: Operational Leadership: oConducting daily property checks to ensure cleanliness, safety, and proper maintenance across all zones. oMonitoring the performance of gaming zone, Trampoline Park, and F&B teams, ensuring operational efficiency. oCoordinating pre-opening preparations and ensuring readiness for business. Team Management: o Leading and motivating cross-functional teams, including front office, court monitors, housekeeping, kitchen, and service staff. o Providing daily briefings, addressing challenges, and implementing improvement suggestions. o Creating and managing staff rosters and allocation sheets to ensure optimal staffing across all zones. Customer Experience: oEnsuring high-quality customer service standards and prompt resolution of complaints or feedback. oLiaising with customers to understand and enhance their experiences at PUNO. Safety and Compliance: o Enforcing safety protocols for gaming zones, trampoline parks, and kitchen operations. o Ensuring compliance with hygiene, safety, and maintenance standards as per company and regulatory guidelines. Maintenance and Upkeep: o Overseeing property upkeep, including addressing maintenance issues promptly. o Coordinating with internal and external teams to ensure timely resolution of maintenance needs. Financial Oversight: o Collaborating with sales and finance teams for revenue generation, expense control, and operational budgeting. o Reviewing and improving processes to achieve cost-effectiveness without compromising service quality. Familiar with F&B Industry Candidate Qualifications: To excel in this role, you should have: Proven experience in managing multi-faceted operations in the entertainment, hospitality, or F&B industries. Strong leadership skills with the ability to manage diverse teams effectively. Excellent communication and interpersonal skills for team management and customer interaction. Proficiency in Microsoft Office and experience implementing Standard Operating Procedures (SOPs). A customer-centric mindset with a focus on operational excellence. Experience: 6 to 7 year of managerial experience in hospitality sector

To oversee the daily operations of the formulation plant. To ensure that production processes run smoothly, efficiently, & safely. The position requires a strong understanding of formulation processes, quality control, & regulatory compliance. Required Candidate profile Someone from agrochemical industry is preferred

Responsibilities & Impact: In this leadership role, you will play a crucial part in advancing the team's objectives by overseeing both internal and external services, supporting team leaders and members, and ensuring operational excellence in maintaining datasets and content. This position offers the opportunity to lead a team of highly motivated individuals and contribute to achieving the teams goals. You will lead efforts to improve data accuracy, completeness, and timeliness through collaboration, innovation, and the execution of ad-hoc projects, with a focus on acquiring and collecting public and private data. Through strong stakeholder relationships and a deep understanding of market dynamics, we position ourselves as trusted partners, equipping clients with the intelligence needed to navigate opportunities and risks in a competitive environment. Responsibilities: Develop Data-Driven Strategies: Formulate and implement data-driven strategies that balance technical and product knowledge, collaborating with multiple teams to create best-in-class private markets solutions. Lead Data Quality Projects: Oversee and implement data quality projects that align with evolving business priorities, ensuring high standards of data integrity. Identify and Develop New Datasets: Identify opportunities for new datasets within the market landscape and support the development of strategies to incorporate them into existing frameworks. Foster a People-First Mindset: Demonstrate empathy and support team members, especially during challenging times, promoting a culture of well-being and collaboration. Motivate and Mentor Team: Encourage team motivation, facilitate career progression discussions, and execute succession planning to nurture talent within the team. Develop Technical Acumen: Enhance the technical skills of the team, preparing them for future growth and evolving industry demands. Set SMART Objectives: Establish SMART objectives for team members, actively manage performance, and communicate the Pay for Performance culture and its linkage to rewards. Monitor Team Performance: Track and communicate team performance metrics, including time utilization and quality statistics, while setting challenging benchmarks for resource efficiency. Mentorship: Mentor the team on industry trends and large-scale data projects, providing guidance on business initiatives. Project Execution: Manage short-term and long-term projects from resource planning to execution, collaborating closely with the Data Management team to ensure alignment and effectiveness. Stakeholder Management: Drive constructive conversations with the leadership team and stakeholders across various locations, ensuring alignment on goals and expectations. Promote Innovation through Lean & Automation: Advocate for a culture of innovation by understanding processes and workflows, generating ideas to eliminate content gaps and establish best practices. Foster a lean mindset to improve operational efficiency. Timely Execution: Ensure all critical timelines and requirements for business-as-usual workflows, KPIs, and projects are met, demonstrating problem-solving capabilities at all levels. Ambassador of Organizational Values: As a people leader, embody and promote the organizations values, culture, and strategic objectives, setting an example for the team. What we are looking for: Leadership Experience: Prior leadership experience in financial data services/alternative assets, with a strong focus on people management. Knowledge or experience in the alternative assets industry or financial services is preferred. Understanding of Market Dynamics: In-depth understanding of the mechanics of the private markets domain, with the ability to quantify trends impacting the industry and provide insightful analysis that can shape commercial decisions. Operational Management Skills: Proven operational management skills with a keen attention to detail, gained within a respected data company, ensuring effective oversight of data quality and performance. Performance Metrics Expertise: Experience in introducing and monitoring Key Performance Indicators (KPIs) and performance metrics, facilitating continuous improvement and accountability within the team. Feedback and Coaching Ability: Capacity to give and receive constructive feedback, providing coaching to team members to foster their professional growth and development. Exceptional Communication Skills: Exceptional oral and written communication skills, enabling clear articulation of complex data insights and fostering effective stakeholder engagement. Flexibility: Willingness to work across various shifts, including night shifts on a rotational or as-needed basis, demonstrating adaptability to meet business needs. Ethical Standards: Maintains high ethical standards both personally and professionally, ensuring transparency and integrity within the team. Team Collaboration: Strong collaboration skills with the ability to work effectively within cross-functional teams and build relationships with various stakeholders. Change Management Experience: Comfort with change management processes, adapting to evolving business needs and driving innovation within the team. Analytical Tools Proficiency: Familiarity with additional analytical tools or programming languages that enhance data analysis capabilities. Project Management Experience: Experience in managing projects from inception to completion, including the ability to prioritize tasks and manage resources effectively. Cultural Awareness: Understanding of cultural differences and the ability to navigate them effectively in a global work environment. Passion for Continuous Learning: Commitment to continuous learning and professional development in data analysis and emerging technologies. Results-Oriented Mindset: A results-oriented approach, focusing on achieving goals and delivering measurable outcomes. Preferred Qualifications: Extensive Experience: A minimum of 5 years of experience working closely with senior leaders and decision-makers, demonstrating the ability to influence and drive strategic initiatives. Relationship Building: Proven experience in establishing and nurturing trust with business heads, fostering long-lasting business relationships that benefit both the organization and stakeholders. Autonomy and Prioritization: Comfort with a high degree of autonomy, effectively managing priorities from multiple internal and external stakeholders to achieve organizational goals. Networking Skills: A demonstrated willingness and track record of building strong networks both internally and externally, enhancing collaboration and resource sharing. Technical Knowledge: Basic knowledge of SQL and Generative AI is desirable, providing a foundation for data analysis and innovative solutions. Data Visualization Proficiency: Familiarity with data visualization tools, enabling effective communication of insights through visual storytelling. Lean Methodology Certification: Possession of a Green Belt Certification and exposure to Lean concepts, indicating a commitment to process improvement and operational efficiency.

About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. Responsibility Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores Act as a Mentor and Coach to Fresher Optometrists To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example To welcome new talent from the market, conduct interviews and on board Identify and Train the Store staff to help them achieve their goals Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team Participate in regional, departmental, executive, operational meeting as appropriate Maintain documentation and Report daily to PS regional manager on store visit summary Non-negotiable Ensuring high standards of accurate eye tests for every customer across all stores Highest standards in the clinic by ensuring clinic hygiene and instrument calibration as per defined SOP (Internal audit) Customer Service: Close every technical Detractor, Returns & Escalation through a detailed RCA Ensuring a high density of top raters optometrists in all stores measured via Quality Scorecard Ensure you solve customer-related issues that may lead to potential escalation Operational expertise: Periodically working as store optometrist as per business requirement Recommend the right talent in the right store to AOMs. All clinic equipment should be in working condition- AR/Lensometer/ Chair unit / Dispensing tools /Demos Ensure all pending points are closed during the store visit Drive operational balance score: all stores should be above 90%: such as Locus compliance, Tango compliance, Internal and Mystery audit scores. People Management : Managing attrition, team motivation & culture Ensure the hiring of optometrists by arranging referrals, leads, and campus drives Conducting chair tests for new optometrists to support the recruitment team The performance management system needs to drive- to ensure good performers is recognized and bottom performance is coached/trained People development by regular intervention & check-in during the Uprise and Upscale program To conduct unbiased sign-off for all newly hired optometrists before handing over to the business

Role Description The Clearing and Settlement Analyst is accountable for managing the end-to-end clearing and settlement process; ensuring smooth and timely market settlement of securities and cash transfers between the bank and its counterparty. This includes clearing and settlement through primary and secondary markets, or direct payment to clients and banks. The Clearing and Settlement Analyst supports interfaces with different internal and external stakeholders (front office, clients, brokers, nostro agents, exchanges and clearing houses) involved in the clearing and settlement process chain, according to the market standards. The role is responsible for trade date to settlement date processes (pre-matching and confirmation, trade processing, cash transfer, instruction routing, depot and inventory management, funding and settlement monitoring) and post-settlement date processes (fails management). Your key responsibilities Working with brokers, custodians to settle trades in a timely manner. Investigation of trades if any discrepancies and should reach out to respective teams/brokers for necessary corrections. Escalating to Front office for unsettled trades as per escalation matrix. Preparation of daily and monthly reports for outstanding trades/breaks on timely basis. Preparation of monthly KPI. Ensure team adherence to all cut-off times and quality of processing as maintained in SLA Ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Ensure healthy and harmonious relationship with the clients, partner teams as well as with own team. Your skills and experience Strong analytical skills Fluency in Microsoft Office skills Good communication and interpersonal skills Exposure to Equity, and Bonds is preferable. Understanding of Trade life cycle Education | Certification (Preferred not necessary): Bachelors degree or plus from an accredited college or university with a concentration in Finance / Investment Banking Operations Certification in Investment Banking Operations courses Technical Competencies: Understanding of platforms like DTC, Custody portals, CTM, Alert, Matching platforms Business Competencies: Communication Experienced with good hold on English language Financial Management / Investment Banking Operations- Basic/Intermediate Industry Knowledge - Experienced Innovation Basic Managing Complexity - Basic Product Knowledge (internal & external) Advanced with strong product understanding of Equity, Fixed income, Trade life cycle, Corp Actions, Recon, good understanding of different participants of TLC. Risk Management - Basic Technical Competencies: Business Continuity/ Disaster Recovery Experienced Operational Management Experienced.

To Manage the Pre-School, Day Care & Activity Center in every aspect Key Responsibilities: Operational Management: Oversee the day-to-day operations of the centre, ensuring smooth functioning and addressing any issues that arise. Staff Supervision: Manage and lead the centre staff, including recruitment, training, performance evaluations, and conflict resolution. Customer Service: Ensure the highest standards of customer service are provided, addressing client needs, concerns, and feedback promptly. Scheduling & Coordination: Plan and organize events, classes, or services offered at the centre, ensuring efficient scheduling and coordination. Budget Management: Monitor and manage the centres budget, ensuring financial targets are met and costs are controlled. Facility Maintenance: Ensure the facility is well-maintained, safe, and complies with health and safety regulations. Reporting: Generate reports on centre performance, client feedback, and staff performance, and present them to senior management. Stakeholder Communication: Act as the primary point of contact between the centre and external stakeholders, including clients, vendors, and local authorities. Marketing Support: Assist in local marketing and outreach efforts to increase centre visibility and attract new clients. Location-Ganguli Bagan / Baghajatin

Role & responsibilities Ensuring consistent delivery ofhigh-qualityy customer service as per the company standards in all areas of operations. Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plans, and executing the same improve the customer satisfaction scores. Driving 100% execution of operational standards as per the SOPs to deliver ZERO mistakes through proper communication and follow-up. Identifying the bottlenecks and seeks support to resolve the concerns. Delivering the cleanliness & Hygiene standards as per SOPs by providing monthly training sessions, giving and acting on the feedback of Housekeeping & Security service providers and ensuring availability of all the required tools, materials, and equipment with the objective of having the cinema clean and hygienic at all times. Conducting competition visits, adapting to the changing business needs, analyzing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s). Taking a detailed round of the entire Cinema daily, executing Travel Path to check all the points as per the operating checklists and processes. Addressing and resolving all points of concern in a timely manner to avoid any risk/safety issues during operations. Monitoring purchasing practices across all the expense heads to ensure compliance with the company's policies and SOPs. Demonstrating a sound understanding of all aspects of cinema operations to drive the operating margins with cost control measures through various initiatives from time to time. The costs should be in line with the revenues to maximize the profitability of the cinema. Ensuring 100% headcount at all times in collaboration with HR Team and developing quality team members to deliver high-quality services consistently. Mentoring high-performing team members for career development with thorough knowledge of the company's processes and policies. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have a positive work environment thereby managing attrition as per company guidelines, and promoting high-quality quality customer-focused employees. Training the administrative team at the cinemas on all the security, safety, and emergency procedures and practices regularly to ensure complete safety of customers and employees at all times. Strategizing the utilization of all the resources at the Cinema for smooth and effective execution of all operations in all the departments. Should exercise strong people management skills to ensure adherence to the company's HR policies and guidelines. Analysing the performance of the cinema in terms of revenue growth, and market share and determining action plans to maintain strong foothold or improve market share. Maintaining professional relationships with the mall developers to ensure good support from the mall management and strong visibility in the mall premises and nearby vicinities. Should update the reporting manager/BD team in HO in case of any issues related to the mall that affect the performance of the cinema. Ensuring availability and validity of all required licenses for operations of Cinemas by doing necessary liaising and follow-up with required and relevant authorities and having constant communication with the Legal Team and Operations responsible as laid out process. Complying with the Policies and Guidelines by ensuring awareness, cascade, and implementation of those as per laid out process measured against various checks, and internal/external audits.

Purpose of the job: The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on as sold) and according to the project QCD commitments Acts as front office with customer, thus, by delegation of Chief of Development, as technical authority and accountable of contractual technical requirements and project QCD deliveries Reports directly to: Hierarchically to Head Head of Technical Customer Interface (or Project Development Director-India) Functionally to Chief of Development (+ Project Manger) Network & Links Customers Technical representatives, Third parties (if any) Project or Sub-System Managers; Project X Managers (PrXM), Train Performance Manager, Train X Engineers (TxE), PrRAMSM, Site Engineering Planning Manager, Site Engineering Quality Manager, complete engineering project team Engineering Metier Leaders Leading Unit / Participating Units CoD(s) Key accountabilities: As front office, he/she acts as mediator between the customer and the remote project development team Is in interface with customer to, Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of theproject schedule Clarify technical contract requirements (operational, performances, usability, reliability, safety) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger) concerns Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget) and projects QCD decision Follow-up Train level operational effectiveness performances all along project life-cycles Support Chief of development on trade-off and endorse towards the customer decisions Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment. Pay attention to address in anticipation any underlying risks that could jeopardize customer interest Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration Is in interface with the remote project development team to Get the right level of expertise to support technical meetings / reviews with customer Coordinate contractual deliverables with respect to commitments Follow-up product developments and monitor train level operational effectiveness performances Close the loop on trade-off conclusion and on related decisions Update the contractual baseline Participate as customer voice to technical risks and opportunities management With the metiers Leverage of best practices from metiers to enhance project influency and influence customer on the same Performance measurements: Compliance to contractual requirements On time delivery Customer satisfaction Job Specifications Qualitification : Master's Degree, Desireable: Specialisation in System Engineering Knowledge & Experience : Fluent in customer language Customer orientation, building strong and trust relationship Ability to foster communications between multiple stakeholders/metiers Technical Requirements Management Drive for results Ability for problem solving and efficient decision-making in complex environment Knowledgeable of requirements management, operability and RAMS

Your main responsibilities Role: Responsible for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability What you bring Responsibility : Operational - Generate repair revenue as per the target set. Responsible for the implementation of technical training and technical circulars (TCs) for maintenance staff. Ensures deployment of maintenance people/ resources to the allotted operating locations, so that there is a balance between contract fulfillments, productivity and meeting customer expectations. Responsible for the payment collection. Quality inspection of the maintenance work carried out by his team. Responsible for coordination with the PWD inspections. Team Management - Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company. Supervises the Engineers team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price. Assesses skills and competency for his team and uses various interventions like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai.

Your main responsibilities Role: Responsible for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability What you bring Responsibility : Operational - Generate repair revenue as per the target set. Responsible for the implementation of technical training and technical circulars (TCs) for maintenance staff. Ensures deployment of maintenance people/ resources to the allotted operating locations, so that there is a balance between contract fulfillments, productivity and meeting customer expectations. Responsible for the payment collection. Quality inspection of the maintenance work carried out by his team. Responsible for coordination with the PWD inspections. Team Management - Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company. Supervises the Engineers team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price. Assesses skills and competency for his team and uses various interventions like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai.